HP Color LaserJet CM1312 User Manual

							Control panel messageDescriptionRecommended action
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Fax memory full Canceling recv.During the fax transmission, the product ran
out of memory. Only the pages that fit into
memory will be printed.Print all of the faxes, and then have the
sender resend the fax. Have the sender
divide the fax job into multiple jobs before
resending. Cancel all fax jobs or clear the
faxes from memory. See 
Delete faxes from
memory on page 126.
Fax memory full Canceling sendDuring the fax job, the memory filled. All
pages of the fax have to be in memory for a
fax job to work correctly. Only the pages that
fit into memory were sent.Print all received faxes or wait until all
pending faxes are sent.
Ask the sender to send the fax again.
Cancel all fax jobs or clear the faxes from
memory. See 
Delete faxes from memory
on page 126.
Fax recv. errorAn error occurred while trying to receive a fax.Ask the sender to resend the fax.
Try faxing back to the sender or another fax
machine.
Check for a dial tone on the phone line by
pressing Start Fax.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see 
Perform a fax test on page 143).
Decrease the fax speed. See 
Change the fax
speed on page 144. Ask the sender to
resend the fax.
Turn off error-correction mode. See 
Set the
fax-error-correction mode on page 143. Ask
the sender to resend the fax.
Connect the product to a different phone line.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Fax Send errorAn error occurred while trying to send a fax. Try resending the fax.
Try faxing to another fax number.
Check for a dial tone on the phone line by
pressing Start Fax.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see 
Perform a fax test on page 143).
Set the fax resolution to Standard instead of
the default of Fine. See 
Set resolution
settings on page 117.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Table 12-1  Alert and warning messages  (continued)
ENWWSolve fax problems 139
 
						

							Control panel messageDescriptionRecommended action
Fax storage is full. Unable to answer callMemory is fullPrint out the private receive faxes or delayed
faxes. Clear the product memory.
Invalid entryInvalid data or response.Correct the entry.
No Dial ToneThe product could not detect a dial tone.Check for a dial tone on the phone line by
pressing Start Fax.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see 
Perform a fax test on page 143).
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
No document sentThe product did not scan any pages, or it did
not receive any pages from the computer to
transmit a fax.Try sending the fax again.
No fax answer Redial pendingThe receiving fax line did not answer. The
product attempts to redial after a few minutes.Allow the product to retry sending the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see 
Perform a fax test on page 143).
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
No fax answer. Canceled sendAttempts to redial a fax number failed, or the
“Redial-no answer” option was turned off.Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
Check that the redial option is enabled.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see 
Perform a fax test on page 143).
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
No fax detectedThe product answered the incoming call but
did not detect that a fax machine was calling.Allow the product to retry receiving the fax.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see 
Perform a fax test on page 143).
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Table 12-1  Alert and warning messages  (continued)
140 Chapter 12   Fax (fax models only) ENWW
 
						

							Fax memory is retained when there is a loss of power
The HP Color LaserJet CM1312 MFP Series flash memory protects against data loss when a power
failure occurs. Flash memory can maintain its data for years without power applied.
Fax logs and reports
Use the following instructions to print fax logs and reports:
Print all fax reports
Use this procedure to print all of the following reports at one time:
●Fax activity log
●Phone book report
●Configuration report
●Usage page
●Junk-fax list
●Billing report (if the option is turned on)
 
1.On the control panel, press Fax Menu.
2.Use the arrow buttons to select Reports, and then press OK.
3.Use the arrow buttons to select All fax reports, and then press OK. The product exits the menu
settings and prints the reports.
Print individual fax reports
Use the control panel to print the following fax logs and reports:
●Fax activity log: Provides a chronological history of the last 40 faxes that were received, sent, or
deleted, and any errors that occurred.
●Phone book report: Lists the fax numbers that are assigned to the phone book entries, including
speed dials and group-dial entries.
●Block-fax list: Lists the fax numbers that are blocked from sending faxes to the product.
●Last call report: Provides information about the last fax sent from or received at the product.
 
1.On the control panel, press Fax Menu.
2.Use the arrow buttons to select Reports, and then press OK.
3.Use the arrow buttons to select the report to be printed, and then press OK. The product exits the
menu settings and prints the report.
NOTE:If you selected Fax Activity log and pressed OK, press OK again to select Print log
now. The product exits the menu settings and prints the log.
ENWWSolve fax problems 141
 
						

							Set the fax activity log to print automatically
You can decide whether or not you want the fax log to print automatically after every 40 entries. The
factory-set default is On. Use the following steps to set the fax activity log to print automatically:
1.On the control panel, press Fax Menu.
2.Use the arrow buttons to select Reports, and then press OK.
3.Use the arrow buttons to select Fax Activity log, and then press OK.
4.Use the arrow buttons to select Auto Log Print, and then press OK.
5.Use the arrow buttons to select On, and then press OK to confirm the selection.
Set the fax error report
A fax error report is a brief report that indicates the product experienced a fax job error. It can be set to
print after the following events:
●on Every error (the factory-set default)
●on Send error
●on Receive error
●Never
NOTE:If you select Never, you will have no indication that a fax failed to be transmitted unless you
print a fax activity log.
1.On the control panel, press Fax Menu.
2.Use the arrow buttons to select Reports, and then press OK.
3.Use the arrow buttons to select Fax Error Report, and then press OK.
4.Use the arrow buttons to select the option for when you want the fax error reports to be printed.
5.Press OK to save the selection.
Set the fax confirmation report
A confirmation report is a brief report that indicates the product successfully sent or received a fax job.
It can be set to print after the following events:
●on Every fax
●on Send fax only
●on Receive fax only
●Never (the factory-set default)
 
1.On the control panel, press Fax Menu.
2.Use the arrow buttons to select Reports, and then press OK.
3.Use the arrow buttons to select Fax Confirmation, and then press OK.
142 Chapter 12   Fax (fax models only) ENWW
 
						

							4.Use the arrow buttons to select the option for when you want the fax error reports to be printed.
5.Press OK to save the selection.
Include the first page of each fax on the fax confirmation, fax error, and last call reports
If this option is turned on and the page image still exists in the product memory, the fax configuration,
fax error, and last call reports include a thumbnail (50% reduction) of the first page of the most recent
fax that was sent or received. The factory-set default for this option is On.
1.On the control panel, press Fax Menu.
2.Use the arrow buttons to select Reports, and then press OK.
3.Use the arrow buttons to select Include first page, and then press OK.
4.Use the arrow buttons to select On, and then press OK to confirm the selection.
Perform a fax test
The fax test checks for an working phone line and verifies that the phone cord is plugged into the correct
port.
To perform a fax test:
1.On the control panel, press Setup.
2.Use the arrow buttons to select Service, and then press OK.
3.Use the arrow buttons to select Fax Service, and then press OK.
4.Use the arrow buttons to select Run Fax Test, and then press OK.
When the fax test completes, a report is printed from the device. The report contains one of three
possible results:
●Pass: the report contains all of the current fax settings for review.
●Fail - the cord is in the wrong port: the report contains suggestions for how to resolve the issue.
●Fail - the phone line is not active: the report contains suggestions for how to resolve the issue.
Change error correction and fax speed
Set the fax-error-correction mode
Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If
the product detects an error during the transmission and the error-correction setting is On, the product
can request that the portion of the fax be resent. The factory-set default for error correction is On.
You should turn off error correction only if you are having trouble sending or receiving a fax, and you
are willing to accept the errors in the transmission. Turning off the setting might be useful when you are
trying to send a fax internationally or receive one, or if you are using a satellite telephone connection.
1.On the control panel, press Setup.
2.Use the arrow buttons to select Service, and then press OK.
3.Use the arrow buttons to select Fax Service, and then press OK.
ENWWSolve fax problems 143
 
						

							4.Use the arrow buttons to select Error correction, and then press OK.
5.Use the arrow buttons to select On or Off, and then press OK to save the selection.
Change the fax speed
The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide
standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits
per second (bps). The factory-set default for the fax-speed setting is High (V.34).
You should change the setting only if you are having trouble sending a fax to or receiving a fax from a
particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas,
or receive one from overseas, or if you are using a satellite telephone connection.
1.On the control panel, press Fax Menu.
2.Use the arrow buttons to select Advanced setup, and then press OK.
3.Use the arrow buttons to select Fax Speed, and then press OK.
4.Use the arrow buttons to select a speed setting, and then press OK.
Problems sending faxes
ProblemCauseSolution
The document stops feeding in the
middle of faxing.The maximum length of a page that you
can load is 381 mm (15 inches). Faxing
of a longer page stops at 381 mm (15
inches).Print the document on shorter media.
If no jam exists and less than one minute
has elapsed, wait a moment before
pressing Cancel. If a jam exists, remove
the jam. Then, resend the job.
If the item is too small, it can jam inside
the automatic document feeder (ADF). Use the flatbed scanner. The minimum
page size for the ADF is 127 x 127 mm
(5 x 5 inches).
If a jam exists, remove the jam. Then,
resend the job.
Faxes stop during sending.The receiving fax machine might be
malfunctioning.Try sending to another fax machine.
The telephone line might not be working.Do one of the following:
●Turn up the volume on the product,
and then press Start Fax on the
control panel. If you hear a dial tone,
the telephone line is working.
●Perform a fax test to verify that the
phone line works and is plugged
into the correct port (see 
Perform afax test on page 143).
A communication error might be
interrupting the fax job.Change the redial-on-communication-
error setting to On.
Fax is being sent on colored paper. Send the fax on white paper.
144 Chapter 12   Fax (fax models only) ENWW
 
						

							ProblemCauseSolution
The product is receiving faxes but is not
sending them.If the product is on a digital system, the
system might be generating a dial tone
that the product cannot detect.Disable the detect-dial-tone setting.
If the error persists, contact the system
service provider.
A poor telephone connection might exist.Try again later.
The receiving fax machine might be
malfunctioning.Try sending to another fax machine.
The telephone line might not be working.Do one of the following:
●Turn up the volume on the product
and press Start Fax on the control
panel. If a dial tone exists, the
telephone line is working.
●Perform a fax test to verify that the
phone line works and is plugged
into the correct port (see 
Perform a
fax test on page 143).
Outgoing fax calls continue to be dialed.The product automatically redials a fax
number if the redial options are set to
On.To stop the product from redialing a fax,
press Cancel. Or change the redial
setting.
Sent faxes are not arriving at the
receiving fax machine.The receiving fax machine might be off
or might have an error condition, such as
being out of paper.Call the recipient to verify that the fax
machine is on and ready to receive
faxes.
The originals might be incorrectly loaded.Verify that the original documents are
correctly loaded into the ADF input tray
or flatbed scanner.
A fax might be in memory because it is
waiting to redial a busy number, other
jobs that are ahead of it are waiting to be
sent, or the fax is set up for a delayed
send.If a fax job is in memory for any of these
reasons, an entry for the job appears in
the fax log. Print the fax activity log and
check the Status column for jobs that
show a Pending designation.
Sent faxes include a block of gray
shading at the end of each page.The glass-fax size might be set
incorrectly.Verify that the setting is correct.
Sent faxes have data missing from the
end of each page.The glass-fax size might be set
incorrectly.Verify that the setting is correct.
The control panel shows a low-memory
error.The fax might be too large, or the
resolution might be too high.Try one of the following:
●Divide a large fax into smaller
sections, and then fax them
individually.
●Clear stored faxes to make more
memory available for outgoing
faxes.
●Configure the outgoing fax as a
delayed fax, and then verify that it
will send completely.
●Make sure that the product is using
the lowest resolution setting
(Standard).
ENWWSolve fax problems 145
 
						

							Problems receiving faxes
Use the table in this section to solve problems that might occur when receiving faxes.
NOTE:Use the fax cord that came with the product in order to ensure that the product functions
correctly.
ProblemCauseSolution
The product cannot receive faxes from
an extension telephone.The extension-telephone setting might
be disabled.Change the extension-telephone setting.
The fax cord might not be securely
connected.Verify that the fax cord is securely
connected between the telephone jack
and the product (or another device that is
connected to the product). Wait until you
hear fax tones, then press 1-2-3 in
sequence, wait for three seconds and
hang up.
The product dialing mode might be
incorrectly set, or the extension phone
might be incorrectly set.Verify that the product dialing mode is set
to Tone. Verify that the extension phone
is set up for tone dialing as well.
The product is not answering incoming
fax calls.The answer mode might be set to
Manual.If the answer mode is set to Manual, the
product does not answer calls. Start the
fax-receiving process manually.
The rings-to-answer setting might not be
set correctly.Check the rings-to-answer setting to
verify that it is set properly.
The answer-ring pattern feature might be
turned on, but you do not have the
service, or you do have the service and
the feature is not set correctly.Check the answer-ring pattern feature to
verify that it is set properly.
The fax cord might not be correctly
connected, or the fax cord is not working.Perform a fax test to verify that the phone
line works and is plugged into the correct
port (see 
Perform a fax test
on page 143).
The product might not be able to detect
incoming fax tones because the
answering machine is playing a voice
message.Re-record the answering machine
message, leaving at least two seconds of
silence at the beginning of the message.
Too many devices might be connected to
the telephone line.Do not attach more than three devices to
the line. Remove the last device that was
connected and determine whether the
product works. If not, continue removing
devices one at a time and retry after
removing each one.
The telephone line might not be working. Do one of the following:
●Increase the volume on the product,
and then press Start Fax on the
control panel. If a dial tone exists,
the telephone line is working.
●Perform a fax test to verify that the
phone line works and is plugged
into the correct port (see 
Perform afax test on page 143).
146 Chapter 12   Fax (fax models only) ENWW
 
						

							ProblemCauseSolution
The product is not answering incoming
fax calls.A voice-messaging service might be
interfering with the product as it attempts
to answer calls.Do one of the following:
●Disable the messaging service.
●Get a telephone line that is
dedicated to fax calls.
●Set the product answer mode to
Manual. In manual mode, you must
start the fax-receive process
yourself.
●Leave the product set to automatic
mode and lower the rings-to-
answer setting for the product to a
number less than the rings-to-
answer setting for the voice mail.
The product will answer all
incoming calls.
The product might be out of paper and
the memory is full.Refill the media input tray. Press OK. The
product prints all of the faxes it has saved
in memory and then resumes answering
fax calls.
Faxes are not printing.The media input tray is empty.Load media. Any faxes that are received
while the input tray is empty are stored in
memory and will print after the tray has
been refilled.
The product has encountered an error.Check the control panel for an error
message, and then see 
Fax errormessages on page 138.
The sending fax number is on the junk
faxes list.Check the junk faxes list and remove the
number.
The Private Receive feature is turned on.Turn off the Private Receive feature or
access the saved faxes using the preset
PIN.
Faxes are printing on two pages instead
of one.The autoreduction setting might not be
set correctly.Turn on the autoreduction setting.
The incoming faxes might have been
sent on larger media.Adjust the autoreduction setting to allow
larger pages to be printed on one page.
Received faxes are too light, are blank,
or have poor print quality.The product ran out of toner while
printing a fax.The product stores the most recently
printed faxes. (The amount of memory
that is available determines the actual
number of faxes stored for reprinting.) As
soon as possible, replace the print
cartridge, and then reprint the fax.
The fax that was sent was too light. Contact the sender and have the sender
resend the fax after altering the contrast
settings.
ENWWSolve fax problems 147
 
						

							Performance problems
ProblemCauseSolution
Faxes are transmitting or being received
very slowly.The fax might be very complex, such as
one with many graphics.Complex faxes take longer to be sent or
received. Breaking longer faxes into
multiple jobs and decreasing the
resolution can increase the transmission
speed.
The receiving fax machine might have a
slow modem speed.The product sends the fax only at the
fastest modem speed that the receiving
fax machine can accept.
The resolution at which the fax was sent
or is being received might be very high.To receive the fax, call and ask the
sender to lower the resolution and
resend the fax. To send the fax, lower the
resolution and resend the fax.
The telephone line might be
experiencing line noise.Hang up and resend the fax. Have the
telephone company check the telephone
line.
If the fax is being sent via a digital phone
line, contact the service provider.
The fax is being sent via an international
call.Allow more time to transmit fax jobs
internationally.
The original document has a colored
background.Reprint the original document with a
white background, and then resend the
fax.
The fax activity logs or fax call reports are
printing at inappropriate times.The fax activity log or fax call reports
settings are not correct.Print a configuration page and check
when the reports print.
The product sounds are too loud or too
soft.The volume setting might not be adjusted
correctly.Adjust the product volume setting.
148 Chapter 12   Fax (fax models only) ENWW