HP 8610 E Owners Manual

							●Make sure you have correctly connected the printer to the telep
hone wall jack. Using the phone
cord supplied in the box with th e printer, connect one end to your telephone wall jack, then
connect the other end to the por t labeled 1-LINE on the back of the printer.
● Other equipment, which uses the same phone line as the printer,
 might be causing the test to
fail. To find out if other equipme nt is causing a problem, disconnect everything from the phone
line, and then run the test again.
◦ If the 
Fax Line Condition Test  passes without the other equipment, then one or more pieces
of the equipment is causing probl ems; try adding them back one at a time and rerunning
the test each time, until you id entify which piece of equipment  is causing the problem.
◦ If the 
Fax Line Condition Test  fails without the other equip ment, connect the printer to
a working phone line and continue  reviewing the troubleshooting information in this section.
● If you are using a phone splitter, this can cause faxing proble
ms. (A splitter is a two-cord
connector that plugs into a tel ephone wall jack.) Try removing  the splitter and connecting the
printer directly to th e telephone wall jack.
● Make sure you use the phone cord
 that came with the printer. If you do not use the supplied
phone cord to connect from the telephone wall jack to the printer, you might not be able to send
or receive faxes. After you plug in the phone cord that came wi th the printer, run the fax test
again.
After you resolve any problems f ound, run the fax test again to make sure it passes and the printer is
ready for faxing. If the  Fax Line Condition test continues to fail and you experience problems faxing,
contact your telephone company an d have them check the phone line.
The display always shows Phone Off Hook
●You are using the wrong type of 
phone cord. Make sure you are using the 2-wire phone cord
that came with the printer to c onnect the printer to your phone  line. If the phone cord that came
with the printer is not long enough, you can use  a longer phone cord to extend the length. You
can purchase the cord at an elect ronics store that carries phone accessories.
● Other equipment that uses the same phone line as the printer mi
ght be in use. Make sure
extension phones (phones on the same phone line, but not connected to the printer) or other
equipment are not in use or off the hook. For example, you cann ot use the printer for faxing if an
extension phone is off  the hook, or if you are using a computer  dial-up modem to send email or
access the Internet.
The printer is having problem s sending and receiving faxes
●Make sure the printer is turned 
on. Look at the display on the printer. If the display is blank and
 (the Power button) light is not l it, the printer is turned off. Make sure the power cord is firmly
connected to the printer and plu gged into a power outlet. Press 
 (the Power button) to turn on
the printer.
After turning on the printer, H P recommends you wait five minut es before sending or receiving
a fax. The printer cannot send o r receive faxes while it is initializing after being turned on.
● If HP Digital Fax has been enabl
ed, you might not be able to send or receive faxes if the fax
memory is full (limited  by printer memory).
ENWW Solve fax problems 145 
						

							●Make sure you used t
he phone cord supplied in the box with the  printer to connect to the
telephone wall jack. One end o f the phone cord should be connec ted to the port labeled 1-LINE
on the back of the printer and th e other end to your telephone wall jack, as shown in the
illustration.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to conn ect to the "1-LINE" port
If the phone cord that came with the printer is not long enough, you can use a longer 2-wire
phone cord to extend the length . You can purchase the cord at a n electronics store that carries
phone accessories.
● Try connecting a working phone and
 phone cord to the telephone wall jack that you are using for
the printer and check for a dial  tone. If you do not hear a dial tone, call your local telephone
company for service.
● Other equipment, which uses the
 same phone line as the printer, might be in use. For example,
you cannot use the printer for fa xing if an extension phone is off the hook, or if you are using
a computer dial-up modem to send  an email or access the Internet.
● Check to see if another process has caused an error. Check the 
display or your computer for an
error message providing  information about the problem and how t o solve it. If there is an error,
the printer cannot send or receive a fax until the error condit ion is resolved.
● The phone line connection might b
e noisy. Phone lines with poor sound quality (noise) can
cause faxing problems. Check the  sound quality of the phone line by plugging a phone into the
telephone wall jack and listening  for static or other noise. If you hear noise, turn Error Correction
Mode  (ECM) off and try faxing again.  For information about changing ECM, see 
Send a fax in
Error Correction Mode on page 66. If the problem persists, contact your telephone company.
● If you are using a digital subscriber line (DSL) service, make 
sure that you have a DSL filter
connected or you can not fax successfully. 
Click here to go online  for more information.
● Make sure the printer is not con
nected to a telephone wall jack that is set up for digital phones.
To check if your phone line is digital, connect a regular analo g phone to the line and listen for
a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for
digital phones.
● If you are using either a private branch exchange (PBX) or an i
ntegrated services digital network
(ISDN) converter/terminal adapter, make sure the printer is con nected to the correct port and the
terminal adapter is set to the correct switch type for your cou ntry/region, if possible. 
Click here to
go online for more information.
● If the printer shares 
the same phone line with a DSL service, t he DSL modem might not be
grounded correctly. If the DSL m odem is not grounded correctly, it can create noise on the
phone line. Phone lines with poor sound quality (noise) can cau se faxing problems. You can
check the sound quality of the p hone line by plugging a phone into the telephone wall jack and
146 Chapter 10   Solve a problem ENWW 
						

							listening for static or other noise. If you hear noise, turn off your DSL modem and completely
remove power for at least 15 min utes. Turn the DSL modem back on and listen to the dial tone
again.
NOTE: You might notice static  on the phone line again in the future.  If the printer stops sending
and receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone compan y. For information on turning your
DSL modem off, contact your DSL provider for support.
● If you are using a phone splitter, this can cause faxing proble
ms. (A splitter is a two-cord
connector that plugs into a tel ephone wall jack.) Try removing  the splitter and connecting the
printer directly to th e telephone wall jack.
The printer cannot receive  faxes, but can send faxes
●If you are not using a distinctive ring service, check to make 
sure that the Distinctive Ring
feature on the printer is set to  All Rings. For more information, see 
Change the answer ring
pattern for distinctive ring on page 78.
● If 
Auto Answer  is set to Off, you need to receive faxes manua lly; otherwise, the printer cannot
receive the fax. For information  on receiving faxes manually, see 
Receive a fax manually
on page 67.
● If you have a voice mail servic
e at the same phone number you u se for fax calls, you must
receive faxes manually, not autom atically. This means that you must be available to respond in
person to incoming fax calls. Le arn more about setting up the printer when you have a voice mail
service, 
click here to go online for more information. For information o n receiving faxes
manually, see 
Receive a fax manually on page 67.
● If you have a computer dial-up modem on the same phone line wit
h the printer, check to make
sure that the software that came with your modem is not set to  receive faxes automatically.
Modems that are set up  to receive faxes automatically take over  the phone line to receive all
incoming faxes, which p revents the printer from receiving fax c alls.
● If you have an answering machine 
on the same phone line with the printer, you might have one
of the following problems:
◦ Your answering machine might not be set up correctly with the p
rinter.
◦ Your outgoing message might be t
oo long or too loud to allow the printer to detect fax
tones, and the sending fax machine might disconnect.
◦ Your answering machine might not
 have enough quiet time after your outgoing message to
allow the printer to detect fax  tones. This problem is most com mon with digital answering
machines.
The following actions might help solve these problems:
◦ When you have an answering machine on the same phone line you u
se for fax calls, try
connecting the answering machine directly to the printer, 
click here to go online for more
information.
◦ Make sure the printer is set to receive faxes automatically. Fo
r information on setting up the
printer to receive fax es automatically, see 
Receive a fax on page 67.
◦ Make sure the 
Rings to Answer  setting is set to a greater number of rings than the
answering machine. For more information, see 
Set the number of rings before answering
on page 78.
ENWW Solve fax problems 147 
						

							◦Disconnect the answering machine a
nd then try receiving a fax. If faxing is successful
without the answering machine, the answering machine might be c ausing the problem.
◦ Reconnect the answering machine 
and record your outgoing message again. Record
a message that is approximately 10 seconds in duration. Speak s lowly and at a low volume
when recording y our message. Leave at least 5 seconds of silenc e at the end of the voice
message. There should be no background noise when recording thi s silent time. Try to
receive a fax again.
NOTE: Some digital answering machines  might not retain the recorded silence at the end
of your outgoing message. Play b ack your outgoing message to check.
●If the printer shares the same phone line with other types of phone equipment, such as an
answering machine, a computer dial-up modem, or a multi-port sw
itch box, the fax signal level
might be reduced. The signal leve l can also be reduced if you use a splitter or connect extra
cables to extend the length of your phone. A reduced fax signal can cause proble ms during fax
reception.
To find out if other equipment is causing a problem, disconnect  everything except the printer
from the phone line, and then tr y to receive a fax. If you can receive faxes successfully without
the other equipment, one or more pieces of the other equipment  is causing problems; try adding
them back one at a tim e and receiving a fax each time, until yo u identify which equipment is
causing the problem.
● If you have a special ring patte
rn for your fax phone number (using a distinctive ring service
through your telephone company), make sure that the  Distinctive Ring feature on the printer is
set to match. For mo re information, see 
Change the answer ring patt ern for distinctive ring
on page 78.
The printer cannot send faxes, but can receive faxes
●The printer might be dialing too fast or too soon. You might need to insert some pauses in the
number sequence. For example, if  you need to access an outside line before dialing the phone
number, insert a pause following the access number. If your num ber is 95555555, and 9
accesses an outside line, you mig ht insert pauses as follows: 9-555-5555. To enter a pause in
the fax number you are typing, touch *  repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables y ou to listen to the phone line as
you dial. You can set the pace o f your dialing and respond to prompts as you dial. For more
information, see 
Send a fax using monitor dialing on page 64.
● The number you entered when sending the fax is not in the prope
r format or the receiving fax
machine is having problems. To c heck this, try calling the fax number from a telephone and
listen for fax tones. If you can not hear fax tones, the receiving fax machine might not be turned
on or connected, or a voice mail  service could be interfering with the recipient's phone line. You
can also ask the recipient to che ck the receiving fax machine for any problems.
148 Chapter 10   Solve a problem ENWW 
						

							Solve HP ePrint and HP Printables problems
If you are having problems using Web Services, such as HP ePrint and print apps, check the
following:
● Make sure the printer is connected to the Internet using an Eth
ernet or wireless connection.
NOTE:You cannot use these web feature s if the printer is connected using a USB cable.
●Make sure the latest product upd
ates have been installed on the printer. For more information,
see 
Update the printer on page 36.
● Make sure Web Services is enabled on the printer. For more info
rmation, see 
Set up Web
Services using the printer control panel on page 89.
● Make sure the network hub, switc
h, or router is turned on and working correctly.
● If you are connecting the printer using an Ethernet cable, make
 sure you are not connecting the
printer using a phone cord or a  crossover cable to connect the printer to the network and that the
Ethernet cable is securely conne cted to the printer. For more information, see 
General network
troubleshooting on page 150.
● If you are connecting the printer using a wireless connection, 
make sure the wireless network is
functioning properly. For more information, see 
Unable to connect the printer wirelessly
on page 150.
● If you are using HP ePrint, check the following:
◦ Make sure the printer's email address is correct.
◦ Make sure that the printer's ema
il address is the only address listed in the “To” line of the
email message. If other email add resses are listed in the “To” line, the attachments you are
sending might not print.
◦ Make sure you are sending documents that meet the HP ePrint req
uirements.
● If your network uses proxy settings when connecting to the Internet, make sure the proxy
settings you are entering are valid:
◦ Check the settings being used by 
the Web browser you are using (such as Internet
Explorer, Firefox, or Safari).
◦ Check with the IT administrator or person who set up your firew
all.
If the proxy settings used by you r firewall have changed, you must update these settings in
either the printer con trol panel. If these settings are not upd ated, you will not be able to use
Web Services. Learn how to work  with your firewall and antivirus programs. 
Click here to go
online for more information.
TIP:For additional help on setting u p and using Web Services, visit  HP Connected at
www.hpconnected.com.
ENWW Solve HP ePrint and HP Printables problems 149 
						

							Solve network problems
This section provides solutions to common problems on connectin g or using the printer on the
network.
TIP: (Windows) If you're having trouble printing, run the HP Print and Scan Doctor to troubleshoot
the issue automatically. The utility will try to d iagnose and fix the issue. The HP Print and Scan Doctor
may not be available in all languages.
●General network troubleshooting
●
Unable to connect the printer wirelessly
For more information about netwo rk problems, check the following:
● Learn how to find your net
work security settings. 
Click here to go online for more information.
● Learn about the network troubleshooting tips. 
Click here to go online for more information.
● Learn how to work with
 your firewall and antivirus programs dur ing printer setup. 
Click here to go
online for more information.
General network troubleshooting
If the installation program cannot discover the printer, from the printer control pa nel, print the network
configuration page, and enter the  IP address manually in the installation program. For more
information, see 
Network configuration page on page 126.
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities
that can help you correct man y common printer problems.
(Windows) If you're having trouble printing, 
run the HP Print and Scan  Doctor to troubleshoot the
issue automatically. Th e utility will try to diagnose and fix t he issue. The HP Print and Scan Doctor
may not be available in all languages.
Ensure the following:
● Do not turn on the wireless cap
ability of the printer prior to installing the HP p rinter software.
Make sure the Wireless light is not on.
● When prompted during software in
stallation, be sure to connect the Ethernet cable and check
that the Ethernet light near t he connector gets turned on.
● All cable connections to the comp
uter and the printer are secure.
● The network is operational and th
e network hub, switch, or router is turned on.
● (Windows) All applications, including virus protection programs, spyware protection programs,
and firewalls, are closed or disabled.
Unable to connect the printer wirelessly
Make sure you have already set 
up the printer wireless capabilities.
For more information about the wireless connection setup, see 
Set up the printer for wireless
communication on page 106.
Step 1: Make sure the Wirele ss (802.11) light is turned on
Understand the behaviors of the Wireless light on the printer.
150 Chapter 10   Solve a problem ENWW 
						

							Light description/Light patternExplanation
The Wireless light is off.
The wireless capability of the printer is
turned off.
The Wireless light is on but blinking.
The wireless capability of the printer is
turned on and the printer is not
connected to a network.
The Wireless light is on and solid.
The wireless capability of the printer is
turned on and the printer is connected to
a network.
If the blue wireless light on th e printer control panel is not lit, the wireless capability of the printer
might be turned off.
NOTE: If your printer support s Ethernet networking, make sure that an  Ethernet cable has not been
connected to the printer. Connect ing an Ethernet cable turns off the printer wireless capability.
To turn on the wi reless capability of the printer
1. Touch 
 (Wireless) from the printer co ntrol panel, and then touch Settings.
2. Touch  Wireless Settings .
3. Slide the button to turn on th e printer wireless capability.
If the blue wireless light is b linking, it means the printer is not connected to a  network. Use the HP
printer software to connect the printer wirelessly.
Step 2: Make sure the computer is connected to the wireless net work
Make sure your computer is connected to your wireless network.  If you cannot connect the computer
to the network, there might be a  hardware issue with the router or computer.
Step 3: Run the wireless test
To check that the wireless connect ion is working properly, print the wireless test report.
ENWW Solve network problems 151 
						

							1.Make sure the printer is turned  on and paper is loaded in the tray.
2. From the printer contr ol panel display, touch and slide your finger across the screen and then
touch  Setup.
3. Touch  Print Reports .
4. Touch  Print Wireless Test Report .
If the test fails, review the report for information on how to  fix the problem and run the test again.
TIP:If the wireless signal is weak or  the printer has trouble staying connected, try moving the printer
closer to the wireless router.
Step 4: Restart components of the wireless network
Turn off the router and the prin ter, and then turn them back on  in this order: router first and then
printer.
Sometimes, turning off devices and  then turning them back on help resolve network communication
issues. If you still cannot connect, t urn off the router, the p rinter, and the computer, and then turn
them back on in this order: router first, then printer, and the n computer.
NOTE:If you still have problems, visit the HP Wireless Printing Cent er (www.hp.com/go/
wirelessprinting). (At this time, this website might not be available in all languages.) The website
contains the latest information about setting up and using the  printer on a wireless network, and
resolving issues on wireless co nnection and security software.
TIP:(Windows) If you're having trouble printing, run the HP Print and Scan Doctor to troubleshoot
the issue automatically. The utility will try to d iagnose and fix the issue. The HP Print and Scan Doctor
may not be available in all languages.
If the wireless connection cannot  be made, the printer can also be connected to the network using an
Ethernet cable.
152 Chapter 10   Solve a problem ENWW 
						

							Solve printer management problems
This section provides solutions to common problems that involve managing the printer.
NOTE:To use the embedded web server, the printer must be connected t o a network using either
an Ethernet or a wireless connect ion. You cannot use the embedded web server if the printer is
connected to a computer with a USB cable.
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities
that can help you correct man y common printer problems.
Embedded web serv er cannot be opened
Check your network setup
●Make sure you are not using a pho
ne cord or a crossover cable to connect the printer to the
network.
● Make sure the network cable is s
ecurely connected to the printer.
● Make sure the network hub, switc
h, or router is turned on and working correctly.
Check the computer ●Make sure the computer that you are using is connected to the n
etwork.
NOTE:To use the EWS, the printer must be connected to a network. You  cannot use the
embedded web server if the printe r is connected to a computer with a USB cable.
Check your web browser
●Make sure the web browser meets the minimum system requirements
. For more information,
see system requirements in the Readme file.
● If your web browser uses any proxy settings
 to connect to the Internet, try turning off these
settings. For more information,  see the documentation available  with your web browser.
● Make sure JavaScript and cookies
 are enabled in your web browser. For more information, see
the documentation available with your web browser.
Check the printer IP address ●To check the IP address of the printer, obtain the IP address b
y printing a network configuration
page. From the printer control panel display, touch 
 (Wireless), touch Settings , and then touch
Print Network Configuration .
● Ping the printer using the IP add
ress from the command prompt ( Windows) or from Network
Utility (OS X). (Network U tility is located in the Utilities folder in the  Applications folder at the top
level of the hard disk.)
For example, if the IP address is  123.123.123.123, type the following at the command prompt
(Windows):
C:\Ping 123.123.123.123
Or
In Network Utility  (OS X), click the Ping tab, type the 123.123.123.123  in the box, and then click
Ping.
If a reply appears, the IP address is correct. If a time-out re sponse appears, the IP address is
incorrect.
ENWW Solve printer management problems 153 
						

							TIP:If you are using a computer running Windows, you can visit the  HP online support website at
www.hp.com/support. This website provides information and utilities that c an help you correct many
common printer problems.
154 Chapter 10   Solve a problem ENWW