HP 8610 E Owners Manual

							Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
●
Printer status report
●
Network configuration page
Printer status report
Use the printer status report to  view current printer information and ink cartridge status. Also use the
printer status report to help yo u troubleshoot problems with the printer.
The printer status report also c ontains a log of recent events.
If you need to call HP, it is ofte n useful to print the printer status report  before calling.
To print the Printer Status Report 1.From the printer contr ol panel display, touch and slide your finger across the screen and then
touch  Setup.
2. Touch  Print Reports  and then touch Printer Status Report .
1. Product Information: Shows printer information (such  as the printer name, model num ber, serial
number, and firmware version num ber), the accessories that are installed (such as the automatic
two-sided printing accessory or  duplexer), and the number of pa ges printed from the trays and
accessories.
2. Print Usage Information:  Shows summary information about p ages printed from the printer.
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							3. Ink Delivery System Information: Shows the estimated ink levels (represented in graphical form
as gauges) and the part numbers a nd warranty expiration dates for the ink cartridges.
NOTE:Ink level warnings and indicators provide estimates for plannin g purposes only. When
you receive a low-ink warning message, consider having a replacement cartridge available to
avoid possible printing delays. You do not need to replace cart ridges until prompted to do so.
4. Additional Assistance: Provides information about where you can go to get more inform ation
about the printer, as well as inf ormation about how to set up a  Fax Text and how to run a
Wireless Network Test.
Network configuration page
If the printer is connected to a n etwork, you can print a network configuration page to view the
network settings for the printer and a list of networks detected by your printer. T he last page of the
report includes a list of all  detectable wireless networks in t he area, along with singal strength and the
channels being used. This might h elp you select a channel for your network which is not heavily used
by other networks (which will improve network performance).
You can use the network configuration page to help troubleshoot  network connectivity problems. If
you need to call HP, it is often  useful to print this page before calling.
To print the network configuration page 1.From the printer contr ol panel display, touch and slide your finger across the screen and then
touch  Setup.
2. Touch  Print Reports  and then touch Network Configuration Page .
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							1. General Information: Shows information about the current status and active connecti on type of
the network, and other information, such as the URL of the embe dded web server.
2. 802.3 Wired:  Shows information about the active Ethernet network connection , such as the IP
address, subnet mask, default gatew ay, as well as the hardware address of the printer.
3. 802.11 Wireless:  Shows information about your wireless network connection, such  as the host
name, IP address, subnet  mask, default gateway, and server. It also indicates the network name
(SSID), the relative s ignal strengths and the channels being us ed. You can check the network
list to view if your ow n network signal strength is good and ch ange the wireless communication
setup using Wireless Setup Wiza rd. For more information, see 
Change from an Ethernet
connection to a wireless connection on page 107.
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							4. Wireless Direct: Shows information about your wi reless directconnection, such as the network
name (SSID), IP address, subnet  mask, default gateway, and server.
5. Miscellaneous:  Shows information about more advanced network settings.
● Port 9100: The printer supports 
raw IP printing through TCP Port 9100. T his HP-proprietary
TCP/IP port on the printer is th e default port for printing. It is accessed by HP software (for
example, the HP Standard Port).
● LPD
: Line Printer Daemon (LPD) refe rs to the protocol and programs associated with line-
printer spooling services that ma y be installed on various TCP/IP systems.
NOTE:The LPD functionality can be used with any host implementation  of LPD that
complies with the RFC 1179 document. The process for configurin g printer spoolers,
however, might differ. See your  system documentation for inform ation about configuring
these systems.
● Bonjour
: Bonjour services (which use mDN S, or Multicast Domain Name System) are
typically used on small networ ks for IP address and name resolution (through UDP port
5353), where a conventional DNS server is not used.
● SLP
: Service Location Protocol (SLP ) is an Internet standard network protocol that provides
a framework to a llow networking applications to discover the ex istence, location, and
configuration of networked services in enterprise networks. Thi s protocol simplifies
discovery and use of network res ources such as printers, web servers, fax machines, video
cameras, files systems, backup devices (tape drives), databases, directories, mail servers,
calendars.
● Microsoft Web Services
: Enable or disable the Microsof t Web Services Dynamic Discover y
(WS Discovery) protocols or Micro soft Web Services for Devices (WSD) Print services
supported on the printer. Disable  unused print services to prevent access through those
services.
NOTE: For more information about WS Discovery and WSD Print, visit
www.microsoft.com.
●SNMP
: Simple Network Management Protocol (SNMP) is used by network  management
applications for device management. The printer supports SNMPv1 /v2 and SNMPv3
protocols on IP networks.
● WINS
: If you have a Dynam ic Host Configuration Protocol (DHCP) serv er on your network,
the printer automatically obtains  its IP address from that server and registers its name with
any RFC 1001 and 1002-compliant d ynamic name services as long as a WINS server IP
address has been specified.
● IPP: Internet Printing Protocol (I
PP) is a standard network protoc ol for remote printing.
Unlike other remote IP-based pr otocols, IPP supports access con trol, authentication, and
encryption, allowing for more secure printing.
● Proxy Settings: Shows information about proxy address, port, and the status o
f
authentication. You can change the proxy settings from EWS.
To change the proxy settings, click  Web Services from EWS, click  Proxy Settings in the
Web Services Settings , select the appropriate options.
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							Solve printer problems
This section contains the following topics:
●
The printer shuts down unexpectedly
●
Printhead alignment fails
●
Paper-feed problems
●
The printer cannot read the memory device
The printer shuts down unexpectedly
Check the power and power connections ●Make sure the printer's power co
rd is connected firmly to a functioning power outlet.
Check the Schedule on and off feature ●The printer's Schedule On and O
ff feature will turn off the printer at the time you set.
Check if you enable the Schedule On and Off feature. For more i nformation, see 
Manage Power
on page 5.
Printhead alignment fails
If the alignment process fails, make sure you have loaded unuse d, plain white paper into the input
tray. If you have colored paper  loaded in the input tray when you align the ink cartridges, the
alignment fails.
If the alignment process fails r epeatedly and the print quality  is poor, you might need to clean the
printhead. To clean  the printhead, see 
Clean the printhead on page 155.
If cleaning the printhead does not  solve the problem, contact HP support. Go to 
www.hp.com/support.
This website provides informat ion and utilities that can help you correct many common printer
problems. If prompted, select  your country/region, and then cli ck Contact HP  for information on calling
for technical support.
Paper-feed problems
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities
that can help you correct man y common printer problems.
Paper is not picked up from a tray
●Make sure paper is loaded in the
 tray. For more information, see 
Load paper on page 23. Fan
the paper before loading.
● Make sure the paper-width guides
 are set to the correct markings in the tray for the paper size
you are loading. Also make sure  the paper guides are snug, but not tight, against the stack.
● Make sure paper in the tray is n
ot curled. Uncurl paper by bending it in the opposite direction of
the curl.
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							Pages are skewing●Make sure the paper loaded in the trays is aligned to the paper
-width guides. If needed, pull out
the trays from the printer and r eload the paper correctly, making sure that the paper guides are
aligned correctly.
● Load paper into the printer on
ly when it is not printing.
● Remove and replace the automatic two-sided printing accessory (
duplexer).
◦ Push the button on either side of the duplexer, and then remove
 the unit.
◦Reinsert the duplexer into the printer.
Multiple pages are being picked up ●Make sure the paper-width guides
 are set to the correct markings in the tray for the paper size
you are loading. Also make sure  the paper-width guides are snug, but not tight, against the
stack.
● Make sure the tray is not overloaded with paper.
● Use HP paper f
or optimum performance and efficiency.
The printer cannot read the memory device
Make sure that the mem ory device is one of the supported types and fully inserted into the correct
slot. For more information, see 
Insert a USB flash drive on page 29.
Some memory devices have a switch  that controls how they can be  used. Make sure that the switch
is set so that the memory device can be read.
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							Solve printing problems
TIP:(Windows) If you're having trouble printing, run the HP Print and Scan Doctor to troubleshoot
the issue automatically. The utility will try to d iagnose and fix the issue. The HP Print and Scan Doctor
may not be available in all languages.
The printer is not resp onding (nothing prints)
● There are print jobs stuck in the print queue
Open the print queue, cancel a
ll documents, and then reboot the  computer. Try to print after the
computer reboots. Refer to the Help system for the operating sy stem for more information.
● Check the HP software installation
If the printer is turned off when printing, an alert message sh
ould appear on your computer
screen; otherwise, the HP software provided with the printer mi ght not be installed correctly. To
resolve this, uninstall  the HP software completely, and then re install the HP software.
● Check the cable connections
Make sure both ends of the USB ca
ble or Ethernet cable are secure.
If the printer is connected to a network, check the following:
◦ Check the Link light on the back of the printer above the power
 input.
◦ Make sure you are not using a ph
one cord to connect the printer.
● Check the printer’s wireless connection
If the printer is connected to the network with a wireless connection, check that the blue Wireless
light is on and not blinking. A blinking light indicates there 
is connection problem between the
printer and the network. You can p rint a Wireless Test Report to help diagnose any issues.
● Check any personal firewall software installed on the computer
The personal software firewall is a security program that prote
cts a computer from intrusion.
However, the fir ewall might block communication between the com puter and the printer. If there
is a problem communicating with  the printer, try temporarily disabling the firewall. If the problem
persists, the firewall  is not the source of the communication p roblem. Re-enable the firewall.
 Use this troubleshooter to help you get your printer on the network if you have a firewall or
antivirus protection that  is causing a problem. 
Click here to go online for more information. At
this time, this webs ite might not be available in all languages.
● Restart the printer and the computer
If the printer is st
ill not responding, turn off the printer an d the computer, and turn them back on.
 If the above solutions do not resolve the problem, click here for more online troubleshooting.
Something on the page is missing or incorrect ●Try the solutions in 
Print quality is not acceptable
● Check the printer location and length of USB cable
High electromagnetic fields (suc
h as those generated by USB cab les) can sometimes cause
slight distortions to  printouts. Move the printer away from the  source of the electromagnetic
fields. Also, it is r ecommended that you u se a USB cable that is less than 3 meters (9.8 feet)
long to minimize the effects of  these electromagnetic fields.
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							Print quality troubleshooting1.Make sure you are using genuine HP ink cartridges. Genuine HP i nk cartridges are designed
and tested with HP printers to he lp you easily produce great results, time after time.
NOTE:HP cannot gua rantee the quality or reliability  of non-HP supplies. Printer service or
repairs required as a result of u sing a non-HP supply are not covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
2. Check the ink levels.
The ink cartridges might  have insufficient ink.
Check the estimated ink levels i n the ink cartridges. For more information, see 
Check the
estimated ink levels on page 97.
NOTE:For regular usage, this product  is not designed to print using only the black cartridge
when the color cartridges are out of ink.
However, your printer is designed to let you print as long as possible when your cartridges start
to run out of ink.
When there is suf ficient ink in the printhead, the printer will offer you the use of black ink only
when one or more of t he color cartridges are out of ink, and th e use of color ink only when the
black cartridge is out of ink.
● The amount that you can print us
ing black or color ink only is limited, so have replacement
ink cartridges available when you are printing with black or co lor ink only.
● When there is no longer sufficient ink to print you will get a 
message that one or more
cartridges are depleted, and you  will need to replace the depleted cartridges before you
resume printing.
For more information about print ing under these conditions, see the following:
● When one or more color cartridges are out of ink, see 
Use black ink only? on page 236.
● When black cartridge is out of ink, see 
Use color ink only? on page 237.
CAUTION:
While ink cartridges are not damaged when left outside of the p rinter, the printhead
does need to have all cartridges  installed at all times after the printer is set up and in use.
Leaving one or more cartridge s lots empty for an extended perio d may lead to print quality
problems and possibly damage the p rinthead. If you have recently left a cartridge out of the
printer for an extended period a nd have noticed poor print quality, clean the printhead.
For more information, see 
Clean the printhead on page 155.
3. Check the paper loaded in the in put tray. Make sure the paper is loaded correctly and that it is
not wrinkled or too thick.
● Load paper with the print side facing down. For example, if you
 are loading glossy photo
paper, load the paper with the glossy side down.
● Make sure the paper lays flat in the input tray and is not wrin
kled. If the paper is too close to
the printhead during printing, t he ink might be smeared. This c an happen if the paper is
raised, wrinkled, or very thick,  such as a mailing envelope.
For more information, see 
Load paper on page 23.
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							4.Check the paper type.
HP recommends that you use HP papers or any other paper type wi th ColorLok technology that
is appropriate for the printer.  All papers with the ColorLok lo go are independently tested to meet
high standards of reliability and print quality, and produce do cuments with crisp, vivid color,
bolder blacks and dry faster than  ordinary plain papers. For more information, see 
Paper basics
on page 20.
Always make sure the paper you  are printing on is flat. For best results when printing images,
use HP Advanced Photo Paper.
Store specialty paper in its original packaging inside a reseal able plastic bag on a flat surface in
a cool, dry place. When you are r eady to print, remove only the paper you plan to use
immediately. When you have finis hed printing, return any unused photo paper to the plastic bag.
This prevents the photo paper from curling.
5. Check the print settings by click ing the button that opens the Properties dialog box. (Depending
on your software application,  this button might be called Properties, Options, Printer Setup ,
Printer Properties , Printer , or Preferences .)
● Check the print settings in the 
printer driver to see if the color settings are incorrect.
For example, check to see if the document is set to print in gr ayscale. Or, check to see if
advanced color settings such as  saturation, brightness, or color tone, are set to modify the
appearance of colors.
● Check the print quality setting 
and make sure it matches the ty pe of paper loaded in the
printer.
You might need to choose a lower print quality setting if color s are running into each other.
Or, choose a higher setting if yo u are printing a high-quality photo, and then make sure
photo paper such as HP  Advanced Photo Paper is loaded in the in put tray.
NOTE:On some computer screens, colors  might appear differently than they do when printed
on paper. In this case,  there is nothing wrong with the printer, print settings, or ink cartridges. No
further troubleshooting is required.
6. Print and evaluate a print quality report.
Print quality problems can have ma ny causes: software settings, a poor image file, or the
printing system itself. If you are unhappy with the quality of  your prints, a Print Quality Diagnostic
page can help you determine if the printing system is working c orrectly.
To print a print quality report
a. Touch and slide your finge r across the screen, touch  Setup.
b. Touch  Print Reports.
c. Touch  Print Quality Report .
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							If defects are seen on the page, follow the steps below:
a.If the Print Quality Diagnostic report shows faded, partial, st reaked, or missing color bars or
patterns, check for depleted ink  cartridges, and replace the ink cartridge that corresponds
to the defective color bar or co lor pattern. If there is no depleted ink cartridge, remove and
reinstall all in k cartridges to make sure they are properly ins talled.
Do not remove the depleted cartr idge until you have a new ink cartridge available to
replace. For information about h ow to install new cartridges, see 
Replace the ink cartridges
on page 99.
b. If you see white or dark lines where the arrows are pointing in  Test Pattern 1, calibrate the
linefeed. For more information, see 
Calibrate the  linefeed on page 157.
c. If the lines in Test Pattern 2 a re not straight and connected, align the printer. For more
information, see 
Align the printhead on page 156.
d. If you see white lines in any of the color blocks in Test Patte rn 3, clean the printhead. For
more information, see 
Clean the printhead on page 155.
e. If none of the previo us steps have helped,  contact HP support to replace the printhead. For
more information, see 
HP support on page 122.
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