HP 8610 E Owners Manual

							Solve copy problems
If the following topics do not help, see HP support on page 122 for information about HP support.
●
Copies are blank or faded
●
Size is reduced
●
Copy quality is poor
Learn more about how to solve copy issues. 
Click here to go online for more information.
Copies are blank or faded
● The contrast setting might be set too light. From the printer c
ontrol panel display, touch Copy,
touch 
 and  Settings , touch Lighter/Darker , and then use the arrows  to create darker copies.
● The quality setting of 
Fast (which produces draft-quality co pies) might be responsible for the
missing or faded documents. Change to the Normal  or Best  setting.
◦ The contrast setting might be set
 too light. From the printer control panel display, touch
Copy , touch 
 and Settings , touch Lighter/Darker , and then use the arrows to create
darker copies.
Size is reduced
● The reduce/enlarge or other copy feature might have been set fr
om the printer control panel to
reduce the scanned image. Check  the settings for the copy job to make sure that  they are for
normal size.
● The HP software settings might be set to reduce the scanned ima
ge. Change the settings, if
needed. For more information, see the on-screen H elp for the HP software.
● The dirty scanner glass might red
uce the scanned image. Clean the scanner glass or lid
backing. For more information, see 
Maintain the printer on page 34.
● This incoming page size may be la
rger than the original currently loaded.
Copy quality is poor 
●Check the printer
◦
The scanner lid might not be closed correctly.
◦ The scanner glass or lid backing might need cleaning. For more information, see 
Maintain
the printer on page 34.
◦ The automatic document feeder (ADF) might need cleaning. For mo
re information, see
Maintain the printer on page 34.
● Unwanted lines
◦
The scanner glass, lid backing, 
or frame might need cleaning. F or more information, see
Maintain the printer on page 34.
● Copy is slanted or skewed
If you are using the automatic d
ocument feeder (ADF), check the  following:
◦ Make sure that the ADF input tray is not too full.
◦ Make sure that the ADF width adj
usters are snug against the sides of the paper.
ENWW Solve copy problems 135 
						

							For more information, see Load an original in the document feeder on page 28.
● Horizontal grainy or white bands
 in light-gray to medium-gray areas
◦ The default enhancement setting might not be suitable for the job. Check the setting and
change it to enhance text or phot
ographs, if needed. For more information, see 
Copy
on page 54.
136 Chapter 10   Solve a problem ENWW 
						

							Solve scan problems
●Scanner did nothing
●
Scan takes too long
●
Part of the document did not scan or text is missing
●
Text cannot be edited
●
Scanned image quality is poor
●
Unable to scan to network folder
●
Unable to scan to email
Learn more about how t o solve scan issues. 
Click here to go online for more information.
Scanner did nothing
●Check the original
◦ Make sure that the original is lo
aded correctly. For more information, see 
Load an original
on the scanner glass on page 27 or Load an original in the document feeder on page 28.
● Check the printer
◦ The printer might be coming out of Sleep mode after a period of inactivity, which delays
processing a short while. Wait u
ntil the printer displays the Home screen.
● Check the HP software
Make sure that the HP software provided with the printer is ins
talled correctly.
NOTE:If you do not scan frequently, you can choose to turn off the f eature.
◦(Windows) Open the HP printer so
ftware. For more information, see Open the HP printer
software (Windows) on page 37. In the window that appears, go to the Scan section under
Print, Scan & Fax , select Scan a Document or Photo .
◦ (OS X) Open HP Utility. For more information, see 
HP Utility (OS X) on page 117. Under
Scan Settings, select  Scan to Computer, and ensure that  Enable Scan to Computer is
selected.
Scan takes too long
Scanning with higher scan resolu tion takes longer and results in larger file sizes. Lower the resolution
to scan more quickly.
Part of the document did no t scan or text is missing
●Check the original
◦ Make sure that you loaded 
the original correctly.
ENWW Solve scan problems 137 
						

							For more information, see Load an original on the scanner glass on page 27 or Load an
original in the document feeder on page 28.
◦ If you scanned the document fro
m the ADF, try scanning the docu ment directly from the
scanner glass.
For more information, see 
Load an original on the scanner glass on page 27.
◦ Colored backgrounds can cause images in the foreground to blend
 into the background.
Try adjusting the settings before  you scan the original, or try enhancing the image after you
scan the original.
● Check the settings
◦ Make sure that the inp
ut paper size is large enough for the ori ginal that you are scanning.
◦ If you are using the HP
 printer software, the default settings  in the printer software might be
set to automatically perform a s pecific task other than the one that you are attempting. See
the on-screen Help for the printe r software for instructions about changing the properties.
Text cannot be edited
●Make sure that the OCR has been installed:
Depending on your operating syst
em, do one of the following:
◦ Windows 8: Right-click an empty area 
on the Start screen, click All Apps on the app bar,
select the printer name, and then click  Utilities. Select  Printer Setup & Software . Click Add
more software , click Customize Software Selections , and make sure the OCR option is
selected.
◦ Windows 7, 
Windows Vista , and Windows XP: From the computer desktop, click  Start,
select  All Programs , click HP, select your printer name, and then select  Printer Setup &
Software . Click Add More Software , click Customize Software Selections , and make sure
the OCR option is selected.
◦ (OS X) If you have installed the 
HP printer software using the Minimum installation option,
the OCR software might not have been installed. To install this  software, place the printer
software CD into the computer,  double-click the HP Installer icon on the printer software
CD.
When you scan the original, make  sure that you select a document type in the software that
creates editable text. If text is  classified as a graphic, it is not converted to text.
If you are using a separate OCR  (optical character recognition) program, the OCR program
might be linked to a word-proces sing program that does not perform OCR tasks. For more
information, see the documentati on provided with the OCR program.
Make sure you have selected an OCR language that corresponds to the language used for the
document you are scanning. For more information, see the docume ntation provided with the
OCR program.
● Check the originals
◦ When scanning documents as edita
ble text from the ADF, the original must be loaded into
the ADF with the top forward and  print-side up. When scanning from the scanner glass, the
original must be loaded with the top facing the right edge of t he scanner glass. Also, make
sure the document is not skewed. For more information, see 
Load an original on the
scanner glass on page 27 or Load an original in the document feeder on page 28.
◦ The software might not recognize
 text that is tightly spaced. For example, if the text that the
software converts has missing or  combined characters, "rn" might appear as "m."
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							◦The accuracy of the software depe
nds on the image quality, text size, and structure of the
original and the quality of the scan itself. Make sure that you r original has good image
quality.
◦ Colored backgrounds can cause images in the foreground to blend
 too much.
Scanned image quality is poor
●Text or images on the back of a 
two-sided original appear in the scan
◦ Two-sided originals can "bleed" 
text or images from the back side to the scan if the originals
are printed on paper that is too thin or too transparent.
● Unwanted lines
Ink, glue, correction fluid, or 
an unwanted substance might be on the scanner glass. Try cleaning
the scanner glass.
For more information, see 
Maintain the printer on page 34.
● The scanned image is skewed (crooked)
◦ The original might have been loa
ded incorrectly. Be sure to use the paper-width guides
when you load the originals into the ADF. For more information,  see 
Load an original in the
document feeder on page 28.
For best results, use the scann er glass for scanning rather tha n the ADF. For more
information, see 
Load an original on  the scanner glass on page 27.
● The scanned image shows blots, li
nes, vertical white stripes, or other defects
◦ If the scanner glass is dirty, the image produced does not have
 optimum clarity.
See 
Maintain the printer on page 34 for cleaning instructions.
◦ The defects might be on the original and are not a result of th
e scanning process.
● Size is reduced
◦
The HP printer software settings
 might be set to reduce the scanned image.
See the HP printer software Help for more information about cha nging the settings.
Unable to scan to network folder
NOTE:HP Digital Filing does not su pport Active Directory.
●The computer where the 
network folder is located is turned off
Make sure the computer where t he network folder is stored is turned on and connected to the
network.
● The network folder has not been set up correctly
◦ Make sure the folder i
s created on the server. For more information, see the documentation
available for your operating system.
◦ Make sure the folder has been sh
ared and that users can both read and write to the folder.
If you are using a Mac computer,  make sure you have enabled SMB  sharing. For more
information, see the documentation available for your operating  system.
◦ Make sure the folder name uses only the letters or characters s
upported by the operating
system. For more information, see the documentation available w ith the operating system.
ENWW Solve scan problems 139 
						

							◦Make sure the folder name is entered in the correct format in t
he HP software. For more
information, see the information  in the wizard or the setup assistant.
◦ Make sure the valid username and 
password have been entered. For more information, see
the information in the wizard or the setup assistant.
● The disk is full
Make sure the server containing 
the network folder has sufficient free disk space.
● The printer cannot create a unique filename using the assigned 
prefix and suffix or the filename
prefix has not be en set up correctly
◦ The printer can create up to 9,999 files using the same prefix 
and suffix. If you have
scanned many files to a folder, change the prefix.
◦ Make sure the filename prefix us
es only the letters or characters supported by the
operating system. For more infor mation, see the documentation a vailable with the operating
system.
Unable to scan to email
● The email profile has not
 been set up correctly
Make sure the valid outgoing SMTP  server settings have been specified in the HP software. For
more information about the SMTP s erver settings, see the documentation provided by your
email service provider.
● Email messages are sent to some recipients but not to others wh
en sending to multiple
recipients
The email addresses might not be correct or might not be recogn ized by the email server. Make
sure that the email addresses fo r all email recipients have been entered correctly in the HP
software. Check your email Inbox  for any delivery notification failure messages from the email
server.
● Sending large email messages
Some email servers have been co
nfigured to reject email messages larger than a pre-
determined size. To determine if your email server has a maximu m file-size limit, see the
documentation provided  by your email service provider. If the email server does have such
a limit, change the maximum emai l attachment size for the outgoing email profile to a value
smaller than that of the email server.
140 Chapter 10   Solve a problem ENWW 
						

							Solve fax problems
This section contains fax setup troubleshooting information for  the printer. If the printer is not set up
correctly for faxing, you might e xperience problems when sendin g faxes, receiving faxes, or both.
If you are having faxing problem s, you can print a fax test report to check the status of the printer.
The test fails if the printer is not set up correctly for faxin g. Perform this test after you have completed
setting up the printer for faxing. For more information, see 
Test fax setup on page 204.
If the test fails, review the report for information on how to fix any problems found. Learn more
information about running fax test, 
click here to go online for more information.
Learn more about fax troubleshooting, 
click here to go online for more information. (At this time, th is
website might not be available in all languages.)
For further assistance, visit  the HP online support site 
www.hp.com/support.
●
The fax test failed
●
The display always shows Phone Off Hook
●
The printer is having problems sending and receiving faxes
●
The printer cannot receive faxes, but can send faxes
●
The printer cannot send fa xes, but can receive faxes
The fax test failed
If you ran a fax test and the test  failed, review the report for basic information about the error. For
more detailed information, check the report to see which part o f the test failed, and then review the
appropriate topic in this se ction for solutions to try.
This section contains the following topics:
●
The "Fax Hardware Test" failed
●
The "Fax Connected to Active Te lephone Wall Jack" test failed
●
The "Phone Cord Connected to Co rrect Port on Fax" test failed
●
The "Using Correct Type of Phone Cord with Fax" test failed
●
The "Dial Tone Detection" test failed
●
The "Fax Line Condition" test failed
The "Fax Hardware Test" failed
● Turn the printer off by pressing  (the Power button) located on 
the printer control panel and
then unplug the power cord from  the back of the printer. After a few seconds, plug the power
cord in again, and then turn the  power on. Run the test again. If the test fails again, continue
reviewing the troubleshooting  information in this section.
● Try to send or receive a test fax. If you can send or receive a
 fax successfully, there might not be
a problem.
● If you are running the test from the 
Fax Setup Wizard (Windows) or HP Utility (OS X), make sure
the printer is not busy completing another task, such as receiving a fax or making a copy. Check
the display for a message indicat ing that the printer is busy. If it is busy, wait until it is finished
and in the idle state b efore running the test.
ENWW Solve fax problems 141 
						

							●Make sure you use the phone cord
 that came with the printer. If you do not use the supplied
phone cord to connect from the telephone wall jack to the printer, you might not be able to send
or receive faxes. After you plug in the phone cord that came wi th the printer, run the fax test
again.
● If you are using a phone splitter, this can cause faxing proble
ms. (A splitter is a two-cord
connector that plugs into a tel ephone wall jack.) Try removing  the splitter and connecting the
printer directly to th e telephone wall jack.
After you resolve any problems f ound, run the fax test again to make sure it passes and the printer is
ready for faxing. If the  Fax Hardware Test continues to fail and you  experience problems faxing,
contact HP support. Go to 
www.hp.com/support. This website  provides information and utilities that
can help you correct many common printer problems. If prompted,  select your country/region, and
then click  Contact HP  for information on callin g for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
●Check the connection between the telephone wall jack and the pr
inter to make sure the phone
cord is secure.
● Make sure you use the phone cord
 that came with the printer. If you do not use the supplied
phone cord to connect from the telephone wall jack to the printer, you might not be able to send
or receive faxes. After you plug in the phone cord that came wi th the printer, run the fax test
again.
● Make sure you have correctly connected the printer to the telep
hone wall jack. Using the phone
cord supplied in the box with th e printer, connect one end to your telephone wall jack, then
connect the other end to the po rt labeled 1-LINE on the back of the printer. Learn more about
setting up the pri nter for faxing, 
click here to go online for more information.
● If you are using a phone splitter, this can cause faxing proble
ms. (A splitter is a two-cord
connector that plugs into a tel ephone wall jack.) Try removing  the splitter and connecting the
printer directly to th e telephone wall jack.
● Try connecting a working phone and
 phone cord to the telephone wall jack that you are using for
the printer and check for a dial  tone. If you do not hear a dial tone, contact your telephone
company and have them check the line.
● Try to send or receive a test fax. If you can send or receive a
 fax successfully, there might not be
a problem.
After you resolve any problems f ound, run the fax test again to make sure it passes and the printer is
ready for faxing.
The "Phone Cord Connected to Corre ct Port on Fax" test failed
Plug the phone cord into the correct port.
●Make sure you use the phone cord
 that came with the printer. If you do not use the supplied
phone cord to connect from the telephone wall jack to the printer, you might not be able to send
or receive faxes. After you plug in the phone cord that came wi th the printer, run the fax test
again.
● If you are using a phone splitter, this can cause faxing proble
ms. (A splitter is a two-cord
connector that plugs into a tel ephone wall jack.) Try removing  the splitter and connecting the
printer directly to th e telephone wall jack.
142 Chapter 10   Solve a problem ENWW 
						

							1.Using the phone cord supplied in the box with the printer, conn ect one end to your telephone
wall jack, then connect the oth er end to the port labeled 1-LINE on the back of the printer.
NOTE:If you use the 2-EXT p ort to connect to the telephone wall jack , you cannot send or
receive faxes. The 2-EXT port sh ould only be used to connect other equipment, such as an
answering machine.
Figure 10-1   Back view of the printer
1Telephone wall jack
2 Use the phone cord supplied in the box with the printer to conn ect to the "1-LINE" port
2.After you have connected the ph one cord to the port labeled 1-LINE, run the fax test again to
make sure it passes and the printer is ready for faxing.
3. Try to send or receive a test fax.
The "Using Correct Type of Phone  Cord with Fax" test failed
●Make sure you used t
he phone cord supplied in the box with the  printer to connect to the
telephone wall jack. One end o f the phone cord should be connec ted to the port labeled 1-LINE
on the back of the printer, and t he other end to your telephone wall jack, as shown in the
illustration.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to conn ect to the "1-LINE" port
If the phone cord that came with the printer is not long enough, you can use a longer 2-wire
phone cord to extend the length . You can purchase the cord at a n electronics store that carries
phone accessories.
● Check the connection between the telephone wall jack and the pr
inter to make sure the phone
cord is secure.
ENWW Solve fax problems 143 
						

							●Make sure you use the phone cord
 that came with the printer. If you do not use the supplied
phone cord to connect from the telephone wall jack to the printer, you might not be able to send
or receive faxes. After you plug in the phone cord that came wi th the printer, run the fax test
again.
● If you are using a phone splitter, this can cause faxing proble
ms. (A splitter is a two-cord
connector that plugs into a tel ephone wall jack.) Try removing  the splitter and connecting the
printer directly to th e telephone wall jack.
The "Dial Tone Detection" test failed
●Other equipment, which uses the same phone line as the printer,
 might be causing the test to
fail. To find out if other equipme nt is causing a problem, disconnect everything from the phone
line, and then run the  test again. If the Dial Tone Detection Test  passes without the other
equipment, then one or more pieces of the equipment is causing problems; try add ing them back
one at a time and rerunning the test each time, until you ident ify which piece of equipment is
causing the problem.
● Try connecting a working phone and
 phone cord to the telephone wall jack that you are using for
the printer and check for a dial  tone. If you do not hear a dial tone, contact your telephone
company and have them check the line.
● Make sure you have correctly connected the printer to the telep
hone wall jack. Using the phone
cord supplied in the box with th e printer, connect one end to your telephone wall jack, then
connect the other end to the por t labeled 1-LINE on the back of the printer.
● If you are using a phone splitter, this can cause faxing proble
ms. (A splitter is a two-cord
connector that plugs into a tel ephone wall jack.) Try removing  the splitter and connecting the
printer directly to th e telephone wall jack.
● If your telephone system is not using a standard dial tone, such as some PBX systems, this
might cause the test to fail. This does not cause a problem sending or receiving faxes. Try
sending or receiving a test fax.
● Check to make sure the country/re
gion setting is set appropriately for your country/region. If the
country/region setting is not se t or is set incorrectly, the test might fail and you might have
problems sending and receiving faxes.
● Make sure you connect the printe
r to an analog phone line or you cannot send or receive faxes.
To check if your phone line is digital, connect a regular analo g phone to the line and listen for
a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the prin ter to an analog phone line and try sending or receiving a fax.
● Make sure you use the phone cord
 that came with the printer. If you do not use the supplied
phone cord to connect from the telephone wall jack to the printer, you might not be able to send
or receive faxes. After you plug in the phone cord that came wi th the printer, run the fax test
again.
After you resolve any problems f ound, run the fax test again to make sure it passes and the printer is
ready for faxing. If the  Dial Tone Detection test continues to fail, contac t your telephone company and
have them check the phone line.
The "Fax Line Condition" test failed
● Make sure you connect the printe
r to an analog phone line or you cannot send or receive faxes.
To check if your phone line is digital, connect a regular analo g phone to the line and listen for
a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the prin ter to an analog phone line and try sending or receiving a fax.
● Check the connection between the telephone wall jack and the pr
inter to make sure the phone
cord is secure.
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