HP 8610 E Owners Manual

							9 Printer management tools
This section contains the following topics:
●
Toolbox (Windows)
●
HP Utility (OS X)
●
Embedded web server
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							Toolbox (Windows)
The Toolbox provides maintenance information about the printer.
NOTE:The Toolbox can be installed from  the HP Software CD if the computer meets the system
requirements.
●Open the Toolbox
Open the Toolbox
1. Open the HP printer software. For more information, see Open the HP printer software
(Windows) on page 37.
2. In the HP printer software, click  Maintain Your Printer under Print, Scan & Fax .
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							HP Utility (OS X)
HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find
web site support information.
NOTE:The features ava ilable in HP Utility vary  depending on the sele cted printer.
Ink level warnings and indicators provide estimates for plannin g purposes only. When you receive
a low-ink warning message, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace cartridges until pr ompted to do so.
Double-click HP Utility in the Hewlett-Packard folder in the Applications folder at the top level of the
hard disk.
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							Embedded web server
When the printer is connected to a network, you can use the printer's home page (embedded web
server or EWS) to view status in formation, change settings, and manage it from your computer.
NOTE:To view or change some settings, you might need a password.
You can open and use the embedded web server without being conn ected to the Internet. However,
some features are not available.
●About cookies
●
Open the embedded web server
About cookies
The embedded Web server (EWS) pl aces very small text files (cookies) on your hard drive when you
are browsing. These files let th e EWS recognize your computer t he next time you visit. For example,
if you have configured the EWS l anguage, a cookie helps remember which language you have
selected so that the next time y ou access the EWS, the pages ar e displayed in that language. Some
cookies (such as the cookie that  stores customer-specific preferences) are stored on the computer
until you clear them manually.
You can configure your browser t o accept all cookies, or you can configure it to alert you every time a
cookie is offered, which allows  you to decide which cookies to  accept or refuse. You can also use
your browser to remove unwanted cookies.
NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the
following features:
● Starting where you left the application (especia
lly useful when using setup wizards)
● Remembering the EWS browser language setting
● Personalizing the EWS Home page
For information about how to chan ge your privacy and cookie settings and how to view or delete
cookies, see the documentation av ailable with your Web browser.
Open the embedded web server
You can access the embedded Web  server through either the network or Wireless Direct.
NOTE:The printer must be on a network  and must have an IP address. The IP address and
hostname for the printer are list ed on the status report. For more information, see 
Network
configuration page on page 126.
To open the embedded web server from a web browser
●In a supported web browser on yo
ur computer, type the IP address or hostname assigned to the
printer.
For example, if the IP address is  123.123.123.123, type the following address into the web
browser:  http://123.123.123.123
To open the embedded web server through wireless direct 1.Touch 
 (wireless direct) from the p rinter control panel display.
2. If the display shows that wireless direct is Off , touch Wireless Direct  to turn it on.
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							3.From your wireless computer, turn wireless on, search for and c onnect to the wireless direct
name. If you have wireless direct  security on, enter the wireless direct password when
prompted.
4. In a supported Web browser on your computer, type the following  address: http://
192.168.223.1 .
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							10 Solve a problem
The information in this section suggests solutions to common problems. If your printer is not operating
correctly and these suggestions did not solve your problem, try  using one of the following support
services to obtain assistance.
This section contains the following topics:
●
HP support
●
Get help from the printer control panel
●
Understand printer reports
●
Solve printer problems
●
Solve printing problems
●
Solve copy problems
●
Solve scan problems
●
Solve fax problems
●
Solve HP ePrint and HP Printables problems
●
Solve network problems
●
Solve printer management problems
●
Printhead maintenance
●
Clear jams
●
Clear the print carriage
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							HP support
●Register printer
●
Support process
●
Obtain electronic support
●
HP support by phone
Register printer
By taking just a few quick minu tes to register, you can enjoy quicker service, more efficient support,
and product support alerts. If y ou did not register your printer while installing th e software, you can
register now at 
http://www.register.hp.com.
Support process
If you have a problem, follow these steps:
1. Check the documentation th at came with the printer.
2. Visit the HP online support website at 
www.hp.com/support.
HP online support is available to all HP customers. It is the f astest source for up-to-date product
information and expert assistance, and includes the following f eatures:
● Fast access to qualified 
online support specialists
● Software and driver updates for the printer
● Valuable troubleshooting inf
ormation for common problems
● Proactive printer updates, suppor
t alerts, and HP newsgrams tha t are available when you
register the printer
3. Call HP support. For m ore information, see 
HP support by phone on page 123.
Support options a nd availability vary by  printer, country/region, and language.
Obtain electronic support
To find support and warranty info rmation, go to the HP web site at www.hp.com/support. This website
provides information and utilitie s that can help you correct many common printer problems. If
prompted, select your coun try/region, and then click Contact HP for information a bout calling for
technical support.
This web site also offers techni cal support, drivers, supplies, ordering information and other options
such as:
● Access online support pages.
● Send HP an email message for 
answers to your questions.
● Connect with an HP technicia
n by using online chat.
● Check for HP sof
tware updates.
You can also obtain support from  the HP software for Windows or OS X, which provide easy, step-by-
step solutions to common printing  problems. For more information, see 
Printer management tools
on page 115.
Support options and availability vary by printer, country/regio n, and language.
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							HP support by phone
Phone support options and availability vary  by printer, country/region, and language.
This section contains the following topics:
●
Before you call
●
Phone support period
●
Support phone numbers
●
After the phone support period
Before you call
Call HP support while you are in fr ont of the computer and the printer. Be prepared to provide the
following information:
● Model number
● Serial number (locat
ed on the back or bottom of the printer)
● Messages that appear when the situation occurs
● Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or 
software to your computer at about the time that this
situation began?
◦ Did anything else occur prior to
 this situation (such as a thunderstorm or moving the
printer)?
Phone support period
One year of phone sup port is available in North America, Asia P acific, and Latin America (including
Mexico). To determine the duration of phone support in Europe,  the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Support phone numbers
For the most current HP list of  telephone support numbers and call costs info rmation, see
www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: 
www.hp.com/support. Contact your HP dealer or call the
support phone number for your country/region to learn more about support options.
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							Get help from the printer control panel
You can use the printer’s help topics to learn more about the p rinter, and some help topics include
animations that guide you throug h procedures, such as clearing jams.
To open the help topics from the printer control panel, touch “
 ( Help ) from the Home screen.
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