Epson W 2650 Manual
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3. Press theupordown arrow buttons toselect oneofthese options andpress theOK button. • Network Settings:Restores allofthe default network settings. • Fax Settings :Restores allofthe faxsettings. • Clear AllData andSettings :Restores allofthe default settings andresets contact andnetwork data onthe control panel. You seeaconfirmation screen. 4. Press theuparrow button toreset theselected settings.Pressthedown arrow button ifyou want to cancel theoperation. Parent topic:Solving Problems Solving SetupProblems Check thesesections ifyou have problems whilesetting upyour product. Noise AfterInkInstallation Software Installation Problems Parent topic:Solving Problems Noise AfterInkInstallation If you hear noises fromyourproduct afterinstalling ink,trythese solutions: • The firsttime youinstall inkcartridges, theproduct mustprime itsprint head. Waituntilpriming finishes beforeyouturn offthe product, oritmay prime improperly anduseexcess inkthe next time you turn iton. • Ifthe products printhead stops moving ormaking noise,andthecharging processhasnotfinished after 6minutes, turnoffyour product. Turnitback onand check tosee ifcharging isstill inprogress. If it is still inprogress, contactEpsonforhelp. Parent topic:Solving SetupProblems Software Installation Problems If you have problems whileinstalling yourproduct software, trythese solutions: • Make sureyourproduct isturned onand anynecessary cablesaresecurely connected atboth ends. If you stillhave problems installingsoftware, disconnect thecable andcarefully followtheinstructions on the Start Here sheet. Alsomake sureyoursystem meetstherequirements foryour operating system. 221
• Close anyother programs, includingscreensaversandvirus protection software,andinstall your product software again. • In Windows, makesureyourproduct isselected asthe default printerandthecorrect portisshown in the printer properties. • Ifyou seeanyerror message oryour software doesnotinstall correctly inWindows, youmay nothave software installation privileges.ContactyourSystem Administrator. Parent topic:Solving SetupProblems Related concepts When toUninstall YourProduct Software Related references Windows SystemRequirements OS XSystem Requirements Solving Network Problems Check thesesolutions ifyou have problems settinguporusing yourproduct onanetwork. Note: Breakdown orrepair ofthis product maycause lossoffax and network dataandsettings. Epsonis not responsible forbacking uporrecovering dataandsettings duringorafter thewarranty period.We recommend thatyoumake yourownbackup orprint outyour faxand network dataandsettings. Product CannotConnect toaWireless RouterorAccess Point Network Software CannotFindProduct onaNetwork Product DoesNotAppear inOS XPrinter Window Cannot PrintOver aNetwork Cannot ScanOveraNetwork Parent topic:Solving Problems Product CannotConnect toaWireless RouterorAccess Point If your product hastrouble findingorconnecting toawireless routeroraccess point,trythese solutions: • Ifyou areconnecting theproduct viaWi-Fi Protected Setup(WPS) andtheWi-Fi icononyour products LCDisnot litor does notappear, makesureyouselect oneofthe WPS options fromthe product controlpanelwithin 2minutes ofpressing theWPS button onyour router. 222
• Make suretoplace yourproduct withincontact rangeofyour 2.4GHz router oraccess point.Avoid placing yourproduct nearamicrowave oven,2.4GHz cordless phone,orlarge metal object, suchasa filing cabinet. Note: Ifyou areusing a5GHz wireless router,setthe router tooperate indual band (2.4GHz and5 GHz) mode. Seeyour router documentation forinstructions. • Verify thatyour router oraccess pointisoperating correctlybyconnecting toitfrom yourcomputer or another device. • You may need todisable thefirewall andanyanti-virus softwareonyour wireless routeroraccess point. • Check tosee ifaccess restrictions, suchasMAC address filtering,aresetonthe router oraccess point. Ifaccess restrictions areset, add your products MACaddress toyour routers address list.To obtain yourproducts MACaddress, printanetwork statussheet. Thenfollow theinstructions inyour router oraccess pointdocumentation toadd theaddress tothe list. • Ifyour router oraccess pointdoes notbroadcast itsnetwork name(SSID), followtheinstructions that came withyour product toenter yourwireless networknamemanually. • Ifyour router oraccess pointhassecurity enabled, determine thekind ofsecurity itis using andany required password orpassphrase forconnection. Thenmake suretoenter theexact WEPkeyorWPA passphrase correctly. • Check ifyour computer isrestricting theavailable wirelesschannels. Ifso, verify thatyour wireless access pointisusing oneofthe usable channels andchange toausable channel, ifnecessary. • Ifyou areusing aWi-Fi Direct connection thatsuddenly disconnects, theWi-Fi direct password on your device mayhave been changed. Ifnecessary, deletetheexisting DIRECT-xxxxxxxx connection settings fromyourdevice andenter anew password. Seeyour device documentation forinstructions. • Ifyou connected yourproduct toaWindows computer usingWi-FiDirect anditautomatically selected Access PointMode, youmay have trouble accessing alow-priority Internetconnection. Checkthe network connection oradapter settings inthe Windows ControlPanelandsetthe Internet metric setting to100 foryour version ofthe Internet Protocol. Parent topic:Solving Network Problems Related concepts Wi-Fi Direct ModeSetup Related tasks Selecting WirelessNetworkSettingsFromtheControl Panel Printing aNetwork StatusSheet 223
Related topics Wi-Fi Networking Network Software CannotFindProduct onaNetwork If EpsonNet Setupcannot findyour product onanetwork, trythese solutions: • Make sureyourproduct isturned onand connected toyour network. Verifyconnection usingyour product controlpanel. • Check ifyour network name(SSID) contains non-ASCII characters. Yourproduct cannotdisplay non- ASCII characters. • Make sureyourproduct isnot connected toaguest network. • Ifnecessary, reinstallyourproduct software andtryrunning EpsonNet Setupagain: 1. Reset yourproducts networksettingstotheir factory defaults. 2. Windows only:uninstall yourproduct software. 3. Initialize yourrouter following theinstructions inyour router documentation. Note: Ifyou arereading theseinstructions online,youwilllose your Internet connection whenyou initialize yourrouter, sonote thenext stepbefore initializing it. 4. Download yourproduct software fromtheEpson website usingtheinstructions onthe Start Here sheet. • Ifyou have replaced yourrouter, reinstall yourproduct software toconnect tothe new router. Note: Ifyou areusing a5GHz wireless router,setthe router tooperate indual band (2.4GHz and5 GHz) mode. Seeyour router documentation forinstructions. Parent topic:Solving Network Problems Related concepts When toUninstall YourProduct Software Related topics Wi-Fi Networking 224
Product DoesNotAppear inOS XPrinter Window If your product doesnotappear inthe OS Xprinter window, trythese solutions: • Turn yourproduct off,wait 30seconds, thenturnitback onagain. • Ifyou areconnecting theproduct viaWi-Fi Protected Setup(WPS) andtheWi-Fi icondoes notappear on your products LCD,make sureyouselect oneofthe WPS options fromtheproduct controlpanel within 2minutes ofpressing theWPS button onyour router. • Ifyou areconnecting theproduct wirelessly viaEpsonNet SetupandtheWi-Fi icondoes notappear on your LCD screen, makesureyourproduct software wasinstalled correctly. Ifnecessary, reinstall your software. Note: Ifyou areusing a5GHz wireless router,setthe router tooperate indual band (2.4GHz and5 GHz) mode. Seeyour router documentation forinstructions. Parent topic:Solving Network Problems Related concepts When toUninstall YourProduct Software Cannot PrintOver aNetwork If you cannot printover anetwork, trythese solutions: • Make surethatyour product isturned on. • Make sureyouinstall yourproducts networksoftware asdescribed inyour product documentation. • Print anetwork statussheetandverify thatthenetwork settingsarecorrect. Ifthe network statusis Disconnected ,check anycable connections andturn your product offand then onagain. • Ifyou areusing TCP/IP, makesuretheproducts IPaddress isset correctly foryour network. Ifyour network doesnotassign IPaddresses usingDHCP, setthe IPaddress manually. • Make sureyourcomputer andproduct areboth using thesame wireless network. • Ifnetwork printingisslow, printanetwork statussheetandcheck thesignal strength. Ifitis poor, place your product closertoyour router oraccess point.Avoid placing yourproduct nearamicrowave oven, 2.4 GHz cordless phone,orlarge metal object, suchasafiling cabinet. Note: Ifyou areusing a5GHz wireless router,setthe router tooperate indual band (2.4GHz and5 GHz) mode. Seeyour router documentation forinstructions. 225
• Check tosee ifyour wireless routeroraccess pointhasanenabled PrivacySeparator functionthatis preventing printingfromadevice overthenetwork. Seeyour router oraccess pointdocumentation for instructions ondisabling thePrivacy Separator function. Parent topic:Solving Network Problems Related concepts When toUninstall YourProduct Software Related tasks Printing aNetwork StatusSheet Related topics Wi-Fi Networking Cannot ScanOveraNetwork If you cannot startEpson Scanforscanning overanetwork, trythese solutions: • Ifyou cannot scanfromyourproduct controlpanel,makesureyourestarted yourcomputer after installing theproduct software. MakesuretheEvent Manager programisnot being blocked byyour firewall orsecurity software. Note: Ifyou areusing a5GHz wireless router,setthe router tooperate indual band (2.4GHz and5 GHz) mode. Seeyour router documentation forinstructions. • Ifyou arescanning alarge original atahigh resolution, anetwork communication errormayoccur. Try scanning againatalower resolution. • Ifnetwork communication wasinterrupted whilestarting EpsonScan,exitEpson Scan,waitafew seconds, andrestart it.IfEpson Scancannot restart, turnoffyour product, turnitback on,and try restarting EpsonScanagain. • Check theconnection settingandtesttheconnection usingEpson ScanSettings: Windows 8.x:Navigate tothe Apps screen andselect EPSON ScanSettings .Make surethe Connection settingisset toNetwork ,then clicktheTest button. Windows (otherversions) :Click orStart >All Programs orPrograms >EPSON >EPSON Scan >EPSON ScanSettings .Make suretheConnection settingisset toNetwork ,then clickthe Test button. OS X:Open theApplications folder,clickEpson Software ,and click EPSON ScanSettings .Make sure theConnection settingisset toNetwork ,then clicktheTest button. 226
• Make suretheoption selected asthe Timeout Settinginthe Epson ScanSettings program islong enough tocomplete scanningoveranetwork. • You may need todisable thefirewall andanyanti-virus softwareonyour wireless routeroraccess point. Note: WithOSX,inaddition toscanning withImage Capture, youcandownload andinstall Epson Scan scanning software. EpsonScanprovides additional imageadjustment andphoto correction featuresfor enhancing scannedimages,andprovides aninterface forTWAIN-compliant OCRscanning software. To download EpsonScan,visitEpsons driverdownload site(U.S. downloads orCanadian downloads ). Parent topic:Solving Network Problems Related tasks Starting aScan Using theProduct ControlPanel Starting aScan Using theEpson ScanIcon Solving Copying Problems Check thesesolutions ifyou have problems copyingwithyour product. Product MakesNoise,ButNothing Copies Product MakesNoiseWhen ItSits foraWhile Parent topic:Solving Problems Product MakesNoise,ButNothing Copies If your product makesanoise, butnothing copies,trythese solutions: • Run anozzle checktosee ifany ofthe print head nozzles areclogged. Thenclean theprint head, if necessary. • Ifthe nozzle checkpagedoesnotprint, buttheproducts powerison, make sureyourproduct software isinstalled correctly. • Make sureyourproduct islevel (nottilted). Parent topic:Solving Copying Problems Related concepts Print Head Cleaning Print Head Nozzle Check 227
Product MakesNoiseWhenItSits foraWhile Your product isperforming routinemaintenance. Thisisnormal. Parent topic:Solving Copying Problems Solving PaperProblems Check thesesections ifyou have problems usingpaper withyour product. Paper Feeding Problems Paper JamProblems InsidetheProduct Paper JamProblems inthe Paper Cassette Paper JamProblems inthe Duplexer (RearCover) Document Jamsinthe Automatic Document Feeder Paper Ejection Problems Parent topic:Solving Problems Paper Feeding Problems If you have problems feedingpaper,trythese solutions: • Make surethepaper cassette isinserted allthe way inthe printer. • Ifpaper doesnotfeed correctly, removeandreload itin the cassette andadjust theedge guides. Make surethepaper stackisnot above thetabonthe edge guides insidethecassette. • Ifmultiple pagesfeedatonce, remove thepaper, fantheedges toseparate thesheets, andreload it. • Do not load more thantherecommended numberofsheets. • Make sureyourpaper meets thespecifications foryour product. • Ifpaper jamswhen youprint onboth sides ofthe paper, tryloading fewersheets. • For best results, followtheseguidelines: • Use new, smooth, high-quality paperthatisnot curled, creased, old,toothin, ortoo thick. • Load paper inthe cassette printable sidedown. • Follow anyspecial loading instructions thatcame withthepaper. Parent topic:Solving PaperProblems Related references Paper JamProblems InsidetheProduct 228
Paper JamProblems inthe Paper Cassette Paper JamProblems inthe Duplexer (RearCover) Paper Loading Capacity Related topics Loading Paper Paper JamProblems InsidetheProduct If paper hasjammed insidetheproduct, followthesteps heretoclear thejam. 1. Cancel theprint job,ifnecessary. 2. Lift the scanner unit. Caution: Donot touch theflatwhite cable inside theprinter. Donot liftthe scanner unitwhile the document coverisopen. 229
3. Remove anypaper inside, including tornpieces. 4. Close thescanner unit. 5. Follow theprompts onthe LCD screen toclear anyerror messages. Ifyou stillsee apaper jam message, checktheother paper jamsolutions. Parent topic:Solving PaperProblems Related references Paper JamProblems inthe Paper Cassette Paper JamProblems inthe Duplexer (RearCover) Document Jamsinthe Automatic Document Feeder Paper JamProblems inthe Paper Cassette If paper hasjammed inapaper cassette, followthesteps heretoclear thejam. 1. Cancel theprint job,ifnecessary. 230