Comdial Large Screen Speakerphone Reference Manual

							Transferring Calls
5.1 Transferring Calls—Screened
You can answer a call at your LCD speakerphone and transfer it to
another telephone. If you first identify the caller to the party receiving
the transfer (giving that user the opportunity to prepare for the call), you
have made ascreened transfer.
If the telephone to which you are transferring the call is busy, you must
recover the call yourself or choose one of several options that may be
available at your station. Also, if a transferred call is not answered after a
certain length of time (as set by the installer), it recalls to your telephone.
Again, you have several options for servicing the returning call.
·To screen and transfer a call to another telephone in the system,
1. Answer call or make call.
2.
PressTRANSFER/CONFERENCE(call is automatically placed
on hold).
3. Dial extension number of telephone to receive transfer or press
DSS button for that extension.
4. When intercom party answers, announce call.
5.
PressSPEAKERto disconnect (if in speakerphone mode), or
hang up.
6. The intercom party then has the call (if he or she answered the
screened transfer with the handset or confirmed answer by
pressing their intercom button). If you announce the transfer over
the speaker, the intercom party’s telephone will ring with the
transferred call after you hang up.
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							·If the intercom party is busy, take one of the following steps (if made
available at your telephone by installer programming):
1.
PressRECONNECTto reconnect the call to your station.
2.
PressSOHVAto interrupt the call and tell the intercom party that
a call awaits.
3.
PressMESSAGEto leave a message-waiting indication at the
called station.
4.
PressCALLBACKto camp-on at the called station.
·If the intercom party does not answer their telephone when ringing,
take one of the following steps:
1.
PressRECONNECTto reconnect the call to your station.
2.
PressMESSAGEto leave a message-waiting indication at the
station.
3.
PressCALLBACKto camp-on at the called station.
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							5.2 Transferring Calls—Unscreened
You can answer a call at your LCD speakerphone and transfer it to
another telephone. If you transfer the call without first announcing it, you
have made an unscreened transfer.
If the telephone to which you are transferring the call is busy, you must
recover the call yourself or choose one of several options that may be
available at your station. Also, if a transferred call is not answered after a
certain length of time (as set by the installer), it recalls to your telephone.
Again, you have several options for servicing the returning call.
·To transfer an unscreened call to another system telephone,
1. Answer call.
2.
PressTRANSFER/CONFERENCE(call is automatically placed
on hold).
3. Dial extension number of telephone to receive transfer or press
DSS button for that extension.
4.
PressSPEAKERto disconnect (if in speakerphone mode), or
hang up. The transfer will ring at the called telephone.
NOTE: Unscreened transfers ring at busy telephones and wait to be
answered.
·If an unscreened transfer call is not answered and recalls to your
telephone, you can take one of the following steps:
1.
PressHOLDto place the call on hold at your telephone.
2.
PressANSWERto return to the call.
3.
PressSENDto retry the transfer.
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							5.3 Making A Hot Transfer
A hot transfer is a type of screened transfer. To perform a hot transfer,
you voice announce the transfer over the speaker of the telephone that
you want to receive the transfer, and release the call to that telephone.
The system handles the release in a way that does not require the called
party to retrieve the call (the call does not ring at the station).
This feature is useful for transferring calls to people who need to work in
a handsfree mode. Once you announce the call and the system completes
the transfer, the person receiving the transfer can simply begin speaking
toward his or her speakerphone to answer the call.
If you make a hot transfer to a monitor telephone, you can voice
announce the call over the telephone’s speaker, but the person receiving
the outside line transfer will need to lift the handset to answer the call
(the telephone will not ring after the announcement is made).
Please note that you cannot make a hot transfer to a telephone if its user
has enabled the Voice Announce Block feature. This telephone will
automatically ring with the transfer requiring the intercom party to
answer it as either a screened or an unscreened transfer.
·To make a hot transfer to another telephone in the system,
1. Answer call.
2.
PressTRANSFER/CONFERENCE(the call is automatically
placed on hold).
3. Dial extension number of telephone to receive the transfer or
press the DSS button for that extension.
4. Announce call.
5.
PressTRANSFER/CONFERENCE.
6.
PressSPEAKERto disconnect (if in speakerphone mode) or
hang up. The person receiving the transfer then has the call.
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							5.4 Transferring Calls Using Quick Transfer
When the quick transfer method has been programmed by the installer, it
allows you to do an automatic screened or unscreened transfer of an
incoming line call without pressing theTRANSFER/CONFERENCE
button. The transfer occurs automatically whenever you answer a call
and then dial the intercom number for the transfer location.
·To do a quick screened transfer,
1. Answer call.
2. Dial intercom number for transfer location.
3. When party at transfer location answers, announce call.
4.
Hang up, pressRELEASE, or pressSPEAKERbutton.
·To do a quick unscreened transfer,
1. Answer call.
2. Dial intercom number for transfer location.
3.
Hang up, pressRELEASE, or pressSPEAKERbutton.
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							Conferencing Calls
6.1 Conferencing Telephones Together
When you join your LCD speakerphone together with several other
telephones on the same call, the result is called conferencing. When
using the DXP system, you can make conference calls that involve up to
five parties, including you as the originating party, in any combination of
outside lines and intercom parties. For example, you can conference
three outside lines and two intercom parties, or four outside lines and one
intercom party, or five intercom parties—the combinations are up to you.
When using the DXPPlusor FX Series system, you can include up to
seven parties (in various combinations) in a conference call.
If you are involved in a conference call with two outside lines, you can
drop out of this established conference call and leave the outside lines in
the conference with each other. This is known as an unsupervised
conference call.
·To set up a conference call that includes any combination of outside
lines and intercom parties,
1. Make first call.
2.
PressCONFERENCE; call is placed on hold automatically.
3. Select next line and make next call.
4.
PressCONFERENCEto establish conference.
5.
PressTRANSFER/CONFERENCEbutton to add more parties.
·To continue conversation on remaining line after other outside lines
have dropped out of conference,
1.
PressHOLD.
2. Press the line button of the remaining party.
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							·To retrieve a line from hold and bring that party back into the
conference,
1.
PressTRANSFER/CONFERENCE.
2. Press line button.
3.
PressTRANSFER/CONFERENCE.
NOTE: If all the conference circuits are busy, you will not be able to
add a party to the conference.
·To drop out of a conference call you initiated involving outside lines
(creating an unsupervised conference),
1.
Dial#(lines remain lighted and in use until one or both outside
parties disconnect; when only one party drops out of an
unsupervised conference, the other party remains on hold until he
hangs up or the line is answered).
·To rejoin an unsupervised conference between two outside lines,
1.
PressTAP.
NOTE: Conference volume levels depend upon the quality of the
external lines.
·To drop a party out of a conference call,
1.
PressDROP PARTY.
2. Select the party you wish to drop from the conference call by
pressing the interactive button beside the appropriate line.
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							Using The Other
Telephone Features
7.1 Adjusting The Display Contrast
You can adjust the contrast of the display to darken or lighten it for best
viewing.
·To adjust the display contrast,
1.
PressOPTIONS.
2.
PressPROGRAMMING.
3.
Press theCONTRAST LEVELbutton (to the right of the LCD,
on the same row as the words “Contrast Level”) once for each
change of darkness you desire. Each press of the button makes the
display darker until you go past level eight and return to level
one.
4.
PressEXITto end.
7.2 Blocking Voice-Announce Calls
You can prevent voice announcements from sounding over your
telephone speaker if you wish. This feature also blocks subdued off-hook
voice announcements.
·To block voice-announced calls,
1.
PressOPTIONS, then pressPROGRAMMING.
2.
Set voice announce block to ON by pressing theVOICE
ANNOUNCE BLOCKbutton (located right of the LCD).
3.
PressEXITto end.
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							·To un-block voice-announced calls,
1.
PressOPTIONS, then pressPROGRAMMING.
2.
Set voice announce block to OFF by pressing theVOICE
ANNOUNCE BLOCKbutton (located right of the LCD).
3.
PressEXITto end.
7.3 Displaying Status Of Busy
Lines and Stations (Busy Button Inquiry)
You can use this installer-provided feature to identify the station that is
busy on a line or the line on which a station is busy. The system presents
the station or line information on your display for 10 seconds after you
request it. If your station does not have this feature, the system presents
busy information on the display without identifying the line or the
station.
·To identify the station that occupies a busy line,
1. Press button for busy line.
2. Read your display for intercom number of station that is busy on
line.
·To identify the line that a busy station occupies,
1. Press DSS button for busy station.
2. Read your display for the busy station’s line number.
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