Comdial Large Screen Speakerphone Reference Manual

							9.4 Using The Feature Buttons
You can create feature access buttons to make telephone operation
easier. To do this, use the interactive buttons to select the feature you
want to store, and then store it on a programmable button (see the
instructions on the next page).
Account Code Button (ACCT)—allows you to enter an account code
for call record purposes.
Call Forward Button (CFWD)—allows you to forward all of your calls
to another telephone.
Camp-On With Automatic Call Back (CAMP)—allows you to camp
on to a station. The system calls you back as soon as the called station
becomes idle or occupied.
Camp-On (Call Waiting) (CAMP)—when calling a busy station, this
feature allows you to send a call waiting tone to the station and to wait
on-line for a reply.
Clear Features (CLEAR)—clears a currently active or engaged feature.
Do Not Disturb Button (DND)—prevents other telephones from ringing
your telephone.
Group Listen Button (GPLSN)—allows others to hear a conversation
over the telephone speaker while you use the handset or headset; the
distant party can hear only the conversation transmitted through the
handset or headset microphone.
Music Button (MUSIC)—allows you to enable or disable background
music; also allows you to choose from two preprogrammed music
sources.
Page Button (PAGE)—provides one-button access to paging.
Park Button (PARK)—parks calls in preselected park orbit.
Pick-Up Button (PCKUP)—allows you to pick up a call ringing
elsewhere in your system.
Privacy Release Button (PRIV)—releases privacy for current call.
Saved Number Redial Button (SAVE)—redials the last number saved
at this button location (good for short-term storage).
Voice-Announce Block Button (VAB)—blocks voice announcements.
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							·To create a feature access button,
1.
PressOPTIONS, then pressPROGRAMMING.
2.
PressNEXTuntil theFEATURE BUTTONoption appears.
3.
PressFEATURE BUTTON.
4.
Select the Feature Level (1 or 2) by pressing theFEATURE
LEVELbutton to the right of the LCD.
5.
Select one of the four options (SELECT FEATURE
LOCATION,SHOW EMPTY LOCATIONS, orSHOW ALL
LOCATIONS) by pressing the corresponding button to the left of
the LCD.
6. Select the button you want to assign as a feature button.
7. Select the feature you want to assign to by pressing the
corresponding button to the left of the LCD. (PressNEXTto
scroll through the list of available features.
8. Repeat steps 1–6 to assign additional feature buttons.
9. Press EXIT when you are done.
·To clear a feature button assignment,
1.
Repeat the above procedure, but pressEXITonce you have
selected the feature button.
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							9.5 Storing A Response Message Button
A fixedRESPONSE MESSAGEbutton allows you to send an LCD
message to a caller who has initiated a SOHVA or intercom call from
another LCD telephone, or to send an LCD message to another LCD
telephone that you call and receive a busy signal or no answer.
A fixedRESPONSE MESSAGEbutton will send the same preselected
message every time you press it. For example, if you know that you want
to send the messageI Will Call Backevery time you receive a SOHVA,
program a fixedRESPONSE MESSAGEbutton with that message and
label the button accordingly.
·To store a fixedRESPONSE MESSAGEbutton,
1.
PressOPTIONS, then pressPROGRAMMING.
2.
PressNEXTuntil theFEATURE BUTTONoption appears.
3.
Press theFEATURE BUTTONoption.
4. Select the programmable button you wish to use as a reponse
message button.
5.
PressNEXTuntil theRESPONSE MESSAGEoption appears.
6.
Select theRESPONSE MESSAGEoption.
7.
Select from the list of displayed messages. Press theNEXT
button to scroll through the list of messages.
If you use theBack atorCalloptions, add to them as follows:
ForBack atmessage, dial the code for time numbers and colon
from dialing codes table on page 8–4 (for example, dial#0001
29 04 05for the time 01:45).
For theCallmessage, dial the code for telephone number where
you can be reached (for example, dial#0907081502020000
for the number 978–2200.
8. To program another fixed response message button, repeat steps
4–7.
—OR—
PressEXIT.
NOTE: Your system installer can also program response messages.
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							9.6 Storing Access Codes
You can store feature access codes at programmable buttons to provide
yourself with one-button access to features that you use quite often. To
find your feature codes of interest, turn to  theQuick Reference Guide
that is located at the end of this publication.
Remember, your LCD speakerphone provides interactive buttons that
eliminate almost every need for feature code dialing. Further, the
installer may store frequently-used features at your telephone buttons and
label the buttons with the feature’s mnemonics. Finally, you can follow
the instructions provided in section 9.4 to directly assign feature buttons
without having to store their feature dialing codes.
·To store an access code,
1.
PressOPTIONS, thenPROGRAMMING.
2.
PressNEXTuntil you see theFEATURE BUTTONoption.
3.
PressFEATURE BUTTON.
4. Select the programmable button at which you wish to store the
feature (remember, if there is anything else programmed at this
button, the new programming will overwrite it). For help in
selecting a button, pressSHOW EMPTY LOCATIONSto display
unused feature buttons. To display all feature buttons (used and
unused), pressSHOW ALL LOCATIONS.
5. The speakerphone will now display a list of features which you
can scroll through by pressingNEXT.
6. Select the feature you wish to assign to the programmable button.
7. If you wish to program more feature buttons, repeat steps 4–6.
Otherwise, pressEXIT.
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							9.7 Setting A Reminder Alert
You can set up to two reminder alerts to sound at your LCD
speakerphone so that you will remember important regular events (a
daily 10:00 meeting or a daily conference call, for example) or
occasional events (classroom training, appointments, etc.).
When an alert sounds at the set time, you will hear four short tone bursts,
which will continue until acted upon.  If you are not at your station to
hear the alert when it sounds, your telephone’s ring tone will change to
the alert tone for every incoming call until you respond to the alert.
·To set a reminder alert at your telephone,
1.
PressOPTIONS, then pressPROGRAMMING.
2.
PressNEXTuntil theREMINDER ALERToption appears.
3.
Press theREMINDER ALERTbutton.
4. Select the reminder alert you want to set (Reminder Alert 1 or
Reminder Alert 2) by pressing the corresponding button to the left
of the LCD.
5. Dial reminder time using the numbers on the dial pad (remember
to add a zero [0] before single digit times: 01 for one o’clock, 02
for 2 o’clock, etc.).
7.
SetAMorPMby pressing the button to the right of the displayed
time.
8. Turn the reminder alert on by pressing the button beside the
reminder alert (to the right of the LCD).
9.
PressEXIT.
·To respond to an alert after it sounds,
1.
Press theCLEARbutton (to the right of the Alert display) to turn
off the alert,
—OR—
press the button to the left of the alert display to reset the alert for
the same time the following day.
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							Using The
Attendant Features
10.1 Using The Special Attendant Buttons
In addition to the many feature buttons the system can make available to
any station, the DXP provides the attendant position with several
special-purpose feature buttons to enhance call processing.  These
special-purpose buttons are described below:
Alternate Button:When an attendant presses this button, all calls
normally routed to his or her telephone are then routed to an alternate
attendant’s telephone instead.  In some cases, your alternate attendant
will be able to route all calls to a third alternate attendant.
Both Button:This button provides a means for an attendant to establish
a conference between the attendant’s station, a current call, and the last
call that was placed on hold.
Overflow Button:When an attendant presses this button, calls that
normally ring at the attendant’s telephone also ring at an overflow
attendant’s station.
Queue Button:When multiple calls are ringing or are on hold at an
attendant’s station, the system places them in a queue. The attendant can
use this button to determine how many calls are queued awaiting service.
Serial Call Button:When a caller wishes to speak to more than one
person, the attendant uses this button to place the caller in a serial mode
of multiple transfers to each desired party.  In the serial mode the system
automatically transfers the caller to another party as soon as a present
party hangs up. The system places the caller in the serial mode as soon as
the attendant hangs up.
Test/Busy Button:This button provides the attendant with a means to
test the status of specific lines.  Attendants can use this button to
determine whether individual lines are idle, busy or on hold. When this
button is used, the line is seized if it was idle.
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10 
						

							·To forward all calls to an alternate attendant,
1.
Press the installer-programmedALTERNATEbutton. If an
alternate attendant is programmed, the light next to the
ALTERNATE button will illuminate and the LCD will indicate
the location of the alternate attendant.
·To cancel the alternate mode,
1.
Press theALTERNATEbutton again.
·To establish a conference between the attendant station, a held call,
and an active call,
1.
Press the installer-programmedBOTHbutton.
·If you wish to cancel the conference condition and return one of the
lines to hold,
1.
PressHOLD.
2. Press the line button for the held call you wish to re-engage. The
other line remains on hold at your speakerphone.
·To direct incoming calls to an overflow attendant during peak calling
periods,
1.
Press the installer-programmedOVERFLOWbutton. If an
overflow attendant is programmed, the light next to the
OVERFLOWbutton will illuminate, and incoming calls will
ring at both stations.
·To cancel,
1.
Press theOVERFLOWbutton again.
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							·To determine how many calls are queued at the attendant position and
awaiting service (on hold, parked, or ringing),
1.
Press the installer-programmedQUEUEbutton. The display will
indicate how many calls are in the ring queue and the hold queue,
respectively. The displayed information remains in the LCD
window momentarily.
NOTE: Hold recalls, transfer recalls and park recalls are counted in
the ring queue and not the hold queue.
·To place an active call in a serial transfer,
1.
Press the installer-programmedSERIALbutton.
2. Dial intercom number or press associated DSS button.
3. Repeat to add up to two more extensions to the serial.
4.
PressSPEAKERto end. Serial transfer begins.
·To determine the status of individual lines (idle, busy or on hold),
1.
Press the installer-programmedTEST/BUSYbutton (the LCD
will display the promptEnter Line:).
2. Dial the line number to be tested (001–128). If the line is idle, you
will hear a dial tone; if the line is busy, the LCD will displayBusy
with xxx; if the line is on hold, the LCD will displayOn Hold at
xxx(xxx= line number).
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							10.2 Viewing The System Status Log
The system status log gives you information about the status of your
system. Status log entries include: system reset, parity (port number),
(port number) removed, manual reset, and software reset. Your installer
must program aSYSTEM STATUSbutton on your telephone to provide
you with access to the log display. The light located next to the button
serves as theSYSTEM STATUSlight. If the light turns on, it alerts you
to enter the log viewing mode by pressing theSYSTEM STATUS
button.
If your system includes T1 telephone line service, your telephone may
display a T1 status log as well as the system status log. The T1 status log
entries include those transmission errors that exceed their
installer-programmed thresholds.
The installer may arrange for the system to sound an external audible
alarm (or turn on an external visual alarm) if certain alarm conditions
occur with the T1 service— it is the installer’s choice whether the
external alarm is audible or visual. If a T1 alarm occurs, you must take
action to turn off the alarm device.
View the status logs by scrolling through them using the interactive
buttons on your telephone. Although you can view a status log and turn
off the T1 alarm, your installer must turn off yourSYSTEM STATUS
light. After viewing a log (and also turning off the external T1 alarm if
necessary), inform the system administrator or installer that a system
status or T1 alarm condition has occurred, and describe to him or her the
displayed log details.
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