Comdial Large Screen Speakerphone Reference Manual

							3.8 Camping On At A Busy Station
And Waiting For An Automatic Callback
If you call another station and receive a busy signal or a Do Not Disturb
tone, you can press a button that will cause the system to ring your
telephone when the station is available. This is called “camping on at a
station.” Please note that you can camp on to only one station at a time.
·To camp on at any busy station,
1.
PressCAMP ON.
2. Your telephone immediately hangs up. When the station you
called becomes available, your telephone will ring with five short
tone bursts.
·When you hear five short tone bursts,
1.
PressINTERCOM. The other telephone will start ringing.
2.
If you do not pressINTERCOMafter the ring back tones within
the time limit set by the installer, the call back is canceled at that
time; however, you can cancel automatic call back at any time
before your telephone sounds the tone bursts.
·To cancel the call back before your telephone sounds the tone bursts,
1.
PressINTERCOMand dial# 6.
·To camp on at a station with a Do Not Disturb condition set,
1.
PressCAMP ON. A call back will occur when called station is no
longer set in the Do Not Disturb mode.
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							3.9 Camping On At An Idle Station
And Waiting For An Automatic Callback
If you call another station and hear ringing but receive no answer, you
can press a button that will cause the system to ring your telephone when
any activity is initiated at that station.
·To camp on at a station for which you hear ringing but receive no
answer,
1.
PressCALLBACKbutton. Callback will occur after any activity
is initiated at dialed station. You may cancel the camp-on
condition at any time by pressingINTERCOMand dialing# 6.
NOTE: This feature is not applicable to calls you make in the voice
announce mode.
3.10 Camping On At A Busy Station
And Waiting For An Answer (Call Waiting)
If the telephone you have called is busy, you can send a call-waiting tone
to the telephone and wait on the line for an answer (you must be using
the handset for this feature to work).
·To activate call waiting when you hear a busy signal,
1.
DialS6(called party hears tone).
2. Wait on line for reply.
3. Called party can place the current call on hold or disconnect from
the call to answer your call-waiting tone, or choose to ignore your
call-waiting tone and continue current conversation.
·To cancel call waiting,
1.
PressINTERCOM, then dial# 6.
2.
Hang up or pressSPEAKERto end.
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							·To answer a call-waiting tone if you receive one while on a call,
1. Hear short tone burst in receiver.
2. Either place current call on hold or complete call and hang up
(waiting call will ring at your telephone).
3. Lift handset to answer call.
You may, of course, choose to ignore the call-waiting tone and remain on
the line with your original caller.
3.11 Overriding A Call Or A
Do Not Disturb Condition At
Another Telephone (Executive Override)
You can override a call in progress or a Do Not Disturb condition at
another telephone if the system installer has enabled the executive
override feature at your telephone. (If the feature is not enabled through
programming, an error tone will sound and screen options will remain
displayed.)
·To override an in-progress call at another telephone,
1. Make intercom call and hear a busy signal.
2.
DialS03(all parties will hear several tone bursts).
3. Join in-progress call.
·To override a Do Not Disturb condition at another station,
1.
PressOVERRIDEto disable the Do Not Disturb condition at the
called station.
2. Speak your announcement (if in voice-first mode) or hear
ring-back tone (if in tone-first mode).
NOTE: This action disables DND condition at the other telephone until
DND is reset.
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							3.12 Making A Subdued Off-Hook
Voice Announcement (SOHVA)
You can make a subdued voice announcement to another station that is
off-hook and busy on a call if the system is arranged to provide this
feature. You decide whether to deliver a SOHVA message, camp on at
that station, set a message-waiting indicator, or hang up when you hear
an intercom busy tone.
·Make a SOHVA announcement using theSOHVAbutton as follows:
1. Make intercom call and hear busy tone. If called station is on
outside line, ring-back tone is heard, but SOHVA is still
available.
2. Decide whether to interrupt.
3. If you decide not to interrupt the called party, hang up,
—OR—
to interrupt, pressSOHVAand hear several quick tone bursts.
4. Make announcement (busy tone means that the called telephone is
in speakerphone mode and you cannot make announcement, that
your SOHVA has been denied through system programming, or
that the called party has blocked your SOHVA).
5. Wait on line for reply (either verbal or LCD reply).
NOTE: You cannot control how the announcement is received. This
depends upon whether or not the called party is using a headset
and how his or her station is programmed. For example, if the
called party has set their station to call forward to voice mail or
to another station not in the SOHVA group, your
announcement will not be received.
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							Placing Calls On Hold
4.1 Holding Calls
You can place a call on hold and retrieve it later. With a regular hold,
you can pick up the held call at your telephone or another user can pick
the call up at a telephone sharing the held call line. With an exclusive
hold condition, you or another user must pick up the held call at your
telephone; no other telephone has access to it. You can answer and place
on hold a call that is on a line that does not appear at your telephone (a
call that is parked or transferred to you, for instance).
After a call has been on hold for the period of time (set by the system
installer), the system will cause four quick tone bursts to sound at your
telephone, and speed up the flash rate of the line button light. If the call
is on exclusive hold, it will revert to manual hold recall after a time-out
period.
When you answer a call on a group intercom and place it on hold, the
system keeps the call on hold on the group intercom. This means that you
or any other user can pick up this call at any station that has access to the
group intercom.
The installer can add a directed station hold feature to your telephone.
With this feature, you can pick up the held call that has been on hold the
longest length of time at another telephone. This feature also allows you
to place a call on hold at another telephone in a manner that makes that
call appear to have been on hold there for a longer period of time than
any other held call.
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							·To place a call on hold,
1.
PressHOLD.
·To retrieve a held call,
1. Press line button of the held call (with flashing light),
—OR—
pressTA P.
NOTE: Unless you use your HOLD button to scroll through the calls
on hold, TAP always retrieves the last number placed on hold,
regardless of whether you have line appearance for the line on
which the call is holding.
·To place a call on exclusive hold,
1.
PressHOLDtwice.
·To retrieve exclusive hold,
1. Press line button of held call (with flashing light),
—OR—
pressTA P(if station does not have line appearance).
·To place a call on directed station hold,
1. Answer call.
2.
PressINTERCOM.
3.
DialS90.
4. Dial extension number of station to receive held call.
5. Hang up.
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							·To retrieve a held call at another station,
1.
PressINTERCOM.
2.
Dial#90.
3. Dial extension number of station holding the call.
4. Answer call.
Often, you will have more than one call on hold at your station. If you
have line appearance for the call placed on hold, you can retrieve it by
pressing the appropriate line button.
However, even if you do not have line appearance for a call on hold, the
system provides a way for you to access that call:
·To display a list of  held calls and retrieve a specific one,
1. Wait at least 5 seconds after placing the most recent call on hold
and then press theHOLDbutton again.
Your telephone will display a list of up to eight held calls
(identified by their line numbers or line names) that are on hold.
The calls are displayed in the order they were placed on hold,
with the most recent calls at the top of the list.
2. Press the interactive button beside the call you want to retrieve.
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							4.2 Handling Hold Recalls
After a call has been on hold for the period of time (set by the installer of
your system), the system will cause four quick hold recall tone bursts to
sound at your telephone and the flash rate of the line button becomes
faster.
If the call is on exclusive hold, it will revert to manual hold after the hold
recall period (you will hear four short tone bursts at 12-second intervals).
Calls that revert to manual hold can be picked up from any telephone
with line appearance for the recalling line (or you can use the group or
directed pick up buttonsGPKUPorDPKUP).
·If a held line is recalling,
1. Answer/retrieve recall.
2.
PressHOLDto place the call on hold at your station and restart
HOLD timer,
—OR—
pressANSWERto retrieve the call.
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							4.3 Parking Calls
You can place a call on hold in the system so that it can be answered
from any station that does not have a line appearance for the call. You
accomplish this by placing the call in one of 90 park orbits, where the
call remains until it is answered. If the call is not answered within a
specified period of time, the system will send it back to your station for
service (this is known as a park recall).
When you press a personal or group intercom button and dial a code to
retrieve a parked call, the system removes it from the park orbit and
places it at your station on the intercom you selected.
You can preprogram aPARKbutton at your telephone (see section 9.5
Using The Feature Buttons) and use it to simplify your call parking
efforts.
·To park a call in orbit,
1.
While on the call, pressINTERCOM.
2. PressS,
—OR—
pressTRANSFER/CONFERENCE, if intercom call.
3.
Dial code for park orbit (910–999for orbit 1–90).
4. Remember the code for later use or make it known to those who
need to know it in order to retrieve the call.
·To park a call using a preprogrammedPARKbutton,
1.
While on the call, press the preprogrammedPARKbutton (the
system places the call in a preselected park orbit and lights the
PARKlight).
·To retrieve a call that was placed on hold in the system (parked),
1.
From any station, pressINTERCOM.
2.
Press#.
3.
Dial code for orbit (910–999for orbit 1–90),
—OR—
press preprogrammedPARKbutton.
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							4.4 Handling Park Recalls
When a parked call times out of the system, it will return to your
telephone in the form of a park recall (you will hear four short tone
bursts at 12-second intervals). Your LCD will indicate that the call is a
park recall and will identify the orbit from which the recall originated.
·To answer a park recall,
1.
PressANSWER. The call will then connect to your station.
·To place a park recall on hold at your station,
1.
PressHOLD.  If the call remains on hold for a period of time, it
will ring back to your telephone as a hold recall.
·To re-park a park recall and restart the park timer,
1. Answer/retrieve call (this step is only necessary if you wish to
talk to the person before re-parking the call).
2.
PressPARK(the call will then be placed back in its original park
orbit and will remain there until it is answered or until it recalls
again).
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