Comdial Execumail Voice Processing System 6.5 Instructions Manual

166 Recording Voice Fields ExecuMail6.5 
Appending Silence 
Anytime you record a prompt that asks a caller to press touchtones, you should 
include a pause so the caller has time to make a selection. 
Although you can add a pause simply by not saying anything while recording, 
you may inadvertently record background noise or static. To solve this problem, 
the system is shipped with a file called SILENCE, which contains a halfsecond of 
complete silence. Just append this DOS sound file to the prompt...

Reference Manual Recordina Voice Fields 16 7 
4. Press (e) to Copy. 
5. Press Q for Out to a file. 
6. Type a filename (maximum 8 characters) and press (-Enter). If you are 
copying the recording to a floppy disk, remember to begin the filename with 
the drive letter 
(A: or B:). Each file takes about 3000 bytes (3K) of disk 
space per second of recording. 
To copy a DOS sound file into a voice field: 
1. 
Sign in at the console. Highlight the voice field you want to copy the 
recording into. 
2. Press...

168 Rewrdina Voice Fields ExecuMail6.5 
To restore an original prompt: 
1. 
2. 
3. 
4. 
5. 
6. 
7. 
8. 
9. Refer to the guide Changing the System Conversation to find out: 
n The number of the prompt disk containing the prompt 
n The prompt’s filename (including the 2-letter prompt set code and 
3digit prompt number) 
Sign in to the system. Move to the screen which contains the voice field for 
the prompt you want to restore. Voice fields for the Opening Line prompts 
are contained on the QuickStart...

Reference Manual Recording Voice Fields 7 69 
For related information, see: 
8 
Operator Box 
a 
Opening Line 
n Port Applications 
n Public Interview Box & Public Messages 
n Quick Play 
m Schedules 
see also: 
n The Changing the System Conversation Guide 
8 The User’s Guide 
j  

170 Remote Maintenance 
ExecuMail6.5 
Remote Maintenance 
ExecuMail offers a remote maintenance option that allows a system support 
representative to provide support and solve customer problems without visiting a 
customer’s site. Representatives use remote maintenance to link an off-site 
computer to ExecuMail and control the console. 
When the off-site computer and the console have been linked by a pair of 
modems and the remote maintenance software, their screens both display exactly 
the same...

Reference Manual Reports 171 
Reports 
Your voice mail system can provide a great deal of information about your 
organization’s incoming and outgoing telephone calls. You can use the 
information to help make decisions about your organization, such as staffing 
levels, productivity, and your telephone equipment needs. 
The voice mail system provides 5 different types of reports: 
w 
Usage Reports 
I 
Directory Reports 
n Busy Ports Report 
n CallLog 
n Error Log 
You can view reports on the screen, or...

172 ReDotis EkecuMail6.5 
While the system CQTI store a file for each of the last 365 days, to conserve disk 
space you should set the value in the Call Report 
Aging field to no more 
than 31 days. 
NOTE: If you choose a start date for a report that is earlier than the number 
of days in the Call Report Aging field, the report will cover only the 
number of days in the field. Always check the top of your report to find the 
actual start and stop dates for the report. 
Usage Reports 
Usage reports give...

Reference Manual Reoorts 173 
II 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 
-- 
6~- 7A: co%;- -- 
-I- -I-- 
7A- 8~: . (2%) 
;;13;;: I (2%) 
: - (22%) 
pm;;: ,- (29%) 
(35%) 
lDI ;p: - (22%) 
2P- 3Pi (53%) 
(78%) 
3P- 4P: 
(31%) 
4P- SP: 
B (17%) 
SP- 6P: 
(0%) 
Figure 82: Sample Usage Bar Graph Report - for the entire system 
This report tells you when your voice mail system is busiest, so you can decide 
when you need to add ports to your system to answer more calls. 
The recommended maximum system usage...

174 Reports ExecuMail6.5 
6~- 7A: 0 0:oo 
0:oo 0 0:oo 0:oo 0:oo 
?A- 0A: 
21 0:02 0:oo 
8A- 9A: 0:03 0:oo : 0:02 0:oo 0:oo 
0:ol. 0:02 0:oo 
9A-10A: 11 0:31 Y 
0:02 0:09 ; 
0:15 i 
0:05 
lOA-11A: 8 0:16 2 0:04 : 0:lO 0:Ol 1 0:Ol 
llA-12P: 6 0:14 
12P- 1P: 12 0:22 3 0:Ol 
0:05 it 0:09 i 
0:oo 1 0:04 
0:ll 0:03 1 0:02 
lP- 2P: 5 0:08 
2P- 3P: 9 0:16 Y 0:oo 0:05 : 
0:Ol 0:02 
0:Ol 2 0:09 3 0:04 : 0:02 
3P- 4P: I 0:08 : 0:05 z 0:oo 
4P- 5P: 0:lO 0:02 0:05 E 0:oo 0:03 
0:oo :: 
0:03 
5P- 6P: 0 0:oo 0 0:oo 0...

Reference Manual 
Reports 175 
Directory Reports 
Directory reports show you the structure of your system, its subscribers, 
System IDS, and message groups. You can run the report for everyone enrolled in 
the system, for all Extension # IDS, or for message groups. 
Subscriber Report 
The Subscriber Report lists each subscriber and guest enrolled in the system 
(Figure 85). The report includes each Personal ID, the number of new messages 
waiting, the total number of new and old messages, the date the...