Comdial Execumail Voice Processing System 6.5 Instructions Manual

136 Operator Box ExecuMail6.5 
Action 
Default Greetings 
The Operator Box has the following default day greeting: 
“I’m sorry. The operator is current& unavailable. To by again, press zero. 
Otherwise, please answer the following questions, and I’ll make sure your message 
gets attention. ” 
It has the following default night greeting: 
‘You’ve reached our office afier hours. No operator is on duty now. You may leave 
a message by answering the following questions, and I’ll make sure your message 
gets...

Reference Manual Operator Box 137 
the Public Interview Box. You can restrict a subscriber from getting public 
messages by placing a P in the Access field on that subscriber’s Personal 
Directory page. See the topic Public Interview Box & hrblic Messages for details. 
NOTE: Be sure you have at least one subscriber who does 
not have the P 
access code, so that someone will receive public messages. Otherwise, these 
messages can go unnoticed and fill up your disk space. 
To send private messages to the...

138 Operator Box 
R [Restart] 
ExecuMail6.5 
The system returns the call to the Action prompt of the Opening Line. Be careful 
not to create a closed loop, in which the caller is routed back to the Opening 
Line, then again to the Operator Box. 
S [Say Goodbye] 
The system says “If you need further assistance, press the pound key now. cpause> 
Thank you and goodbye, 
” then hangs up. 
NOTE: Setting the Action in the Operator Box to G, 0, or R can trap the 
caller in an infinite loop to the Operator Box....

Reference Manual Operator Box 139 
n Subscribers 
n Switch Setup 
n System IDS 
R System Manager 
n Transaction Boxes  

140 Paging 
ExecuMail6.5 
Paging 
The effectiveness of a voice mail system depends upon the prompt delivery of 
messages. One of the ways ExecuMail can contact subscribers to deliver their 
messages is by pager. (For details on other methods of delivering messages, see 
the topics Message Delivery and Message Notification.) 
These message delivery pages can be made at regular intervals, as soon as each 
new message is received, or while a caller is holding for an answer. A subscriber 
can even connect to...

Reference Manual Paging 14 1 
To program ExecuMail to use the Tracker Paging System for message 
notification: 
1. At the Banner Screen, press [F21 to sign in to the FxecuMail system. Type 
the system manager Personal ID Lx). 
2. Press m to go to the Personal Directory Screen. 
3. Press m and type the subscriber’s name or extension number to jump 
to the subscriber’s Personal Directory page. 
Extension # ID: 228 Hold/Archive msgs: 0 /2 days 
Access: PCB New Msgs:O =O:OO Total:0 =O:OO 
-->Transfer...

142 Paging ExecuMail6.5 
3. 
Determine which number callers should dial to page the station user (for 
example, 3). Move the cursor to that number in the 
One key dialing 
field. 
4. Type a nondialable character, followed by the subscriber’s extension 
number (for example, $228). This number must correspond exactly to the 
System ID # of the transaction box you will create in the following steps. 
This transaction box will be set up to send the paging command to the 
digital telephone system. The...

-! 
Reference Manual Paging 143 
13. Make sure subscribers using paging change their personal greetings to let 
callers know which code to press for pager holding. 
Answering Pages 
When a subscriber receives a page indicating that there is a new message, the 
subscriber can use any touchtone telephone to call his or her voice mailbox and 
receive messages. 
If the pager message indicates that the caller is holding, the subscriber can use a 
system telephone to connect to the holding party by following...

144 Paging ExecuMail6.5 
Note that ExecuMail refers to Phone #3 as ‘)our pager phone”. However, the 
system may use any of the delivery telephone numbers to call a pager; it does 
not have to use Phone #3. 
Using the Special Characters for Pagers 
Most pagers only need to be called in order to be activated. To set off these 
beepers, enter the pager’s telephone number followed by a few commas for 
pauses and a “Q” (for example: 555 - 1234, , , Q). 
Other pagers require that you dial the number, wait for...

Reference Manual Port Applications 145 
Port Applications 
Many companies have particular telephone lines dedicated to specific functions, 
such as customer support, sales, or general information. They want each of these 
telephone lines handled differently from the others. ExecuMail can handle calls 
coming in on different ports with completely different call routing and handling 
schemes. In this way, a single ExecuMail system can accommodate several 
businesses, several departments within a single...