Comdial Execumail Voice Processing System 6.5 Instructions Manual

116 Message Taking ExecuMail6.5 
Other Controls on Subscriber Message Taking 
Besides the messagetaking parameters, subscribers can also change their call 
transfer options and personal greetings by phone, which affect the conversation 
callers hear prior to leaving a message for a subscriber. 
The messagetaking parameters discussed here mostly affect messages left by 
outside callers for a subscriber. The message leaving features that subscribers 
themselves have are controlled by the subscriber’s...

Reference Manual 
Message Taking 117 
Message Taking in Interview Boxes 
Interview boxes also take messages, even though they do not use the Transfer -> 
Greeting -> Action structure. You may want to use interview boxes in place of a 
subscriber’s or transaction box’s normal message-taking feature, since they allow 
you to ask questions of the caller leaving the message. To use an interview box 
for message taking, specify GotoID-- > (along with the System ID of the 
interview box) instead of Take-msg in...

118 Message Waithg Lamps 
ExecuMail6.5 
Message 
Waiting Lamps 
ExecuMail can alert subscribers that they have new messages by activating a 
message waiting indicator on their telephone extension. This eliminates the need 
for subscribers to repeatedly check with the system to see if any new messages 
have been received. Usually, this indicator is a message waiting lamp, but some 
Comdial telephone systems may provide stutter dialtone in place of a message 
waiting lamp. For simplicity, we refer to all...

i 
 Reference Manual Message Waiting Lamps 119 
Lamp # 
This is the extension number the system will dial when attempting to turn a 
message waiting lamp on or off. 
Activate Lmps? 
Enter “Yes” to turn on the message waiting lamp function for an individual 
subscriber. 
On now? 
This field indicates the current state of the subscriber’s message waiting lamp. lt 
can be changed manually when you are testing or resetting message waiting 
lamps. 
System-wide Paramefers 
14. Max lines holding total: 16 Max...

120 Message Waiting Lamps ExecuMail6.5 
Interval (mins) 
This specifies the number of minutes the system will wait between retries. 
Reset All L;imps? 
This field lets you tell the voice mail system to immediately reset all message 
waiting lamps. Use this field if your Comdial telephone system was temporarily 
unavailable, thus causing message waiting lamps to be turned off. As soon as you 
set this field to Yes, the voice mail system lights the message waiting lamp for 
each subscriber with new...

Reference Manual Message Waiting Lamps 12 1 
n A very busy system, needing to light dozens of message waiting lamps and 
notify dozens of subscribers of their messages every hour will require two or 
more ports to dial out on. 
n If the voice mail system has too many ports dedicated to dialing out for 
message waiting lamps or message delivery, there may not be enough free 
ports to accept incoming calls, causing callers to get a busy signal when 
they try to leave or retrieve messages. 
The port status...

122 Message Waiting Lamps ExecuMail6.5 
n Message Playback 
n Port Applications 
n Subscribers 
n Switch Setup  

Reference Manual Numeric Access 123 
Numeric Access 
Your voice mail system is flexible enough to allow subscribers to leave messages 
for subscribers, guests, and message groups by pressing either numbers or letters. 
This topic describes how a system is set up for numeric access. 
NOTE: The voice mail system’s telephone keypad map may be set to a 
Numbers Only keypad. Such a system should use numeric access exclusively. 
For more information, see the topic 
Keypad Maps. 
Setting Up the System for...

124 Numeric Access ExecuMail6.5 
Leaving Messages by Number 
Here is a comparison of the conversation for numeric access and the 
conversation for lettered access: 
Numeric Access 
(Using the E Access Code 
and 77 for the special System ID) Lettered Access 
(NO E Access Code) 
“Would you like to leave any messages ?,, 
“Please enter the extension number or 77 
for groups. ” 
If the subscriber presses 7 7, the system 
continues with: “Would you like fo leave any messages?” 
‘Please enter the first three...

Reference Manual Numeric Access 125 
Message group numbers do not have to be unique, while all System IDS must be 
unique. 
You set the System ID for numbered groups in the 
ID for Num Groups field 
on the QuickStart Application Screen, Page 6 (Figure 61). 
51. Public Hold/A&hive msgs: 0 72 New Msgs: O=O:OO Total- o=o: 00 
52. Max person-person recording: 300 sets Max screening recording: 6 
53. Skip back time on #: 4 
Max ID attempts: 4 Bad ID Goto--> 
54. Record Pauses...Beginning: 5 Short ending: 2...