Comdial Execumail Voice Processing System 6.5 Instructions Manual

14 6 Port Applications EkecuMail6.5 
Displaying Additional Potts 
Only ports 1 through 4 are displayed on the screen. If your system has more than 
4 ports, press m to view the next four ports’ settings. If your system has 
more than 8 ports, pressing [ctrl)l again will display ports 9 through 12, 
etc. Pressing [ctrlHPgUp) a few times will take you back to ports 1 through 4. 
Opening Line Options by Port 
The top half of the screen controls how the system answers the calls coming in 
on each port. It is...

Reference Manual Port Applications 14 7 
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i 
k The port status codes are: 
An8 
Answer only, no dial out. The port will not dial out to light message waiting 
lamps or deliver new messages. 
A/D 
Answer/Dial out. The port will answer incoming calls. When it is not answering 
an incoming call, the port will dial out to light message waiting lamps and to 
deliver new messages. 
A/L 
Answer/Light Lamps. The port will answer incoming calls. When it is not 
answering an incoming call, the port will...

I48 Port Applications EkecuMail6.5 
8 
A dialout port (A/D or Dial) used to call subscribers for message delivery 
can be tied up for long periods by subscribers listening to their delivered 
messages. If this port is also used for lighting message waiting lamps, this 
may delay dialaut calls to light or extinguish message waiting lamps, 
resulting in lamps remaining lit long after a message is heard or delays in 
lighting a lamp after a new message arrives. 
8 
If the system answers calls on a port that...

Reference Manual Port Applications 149 
Except in special cases, most applications use only one schedule throughout the 
entire system. On the other hand, if two departments with different business 
hours share a call processing system, using different ports to answer each 
department’s calls, you might want to assign different schedules to each port. In 
this case, you would define two different Day Mode schedules (Schedule #I and 
Schedule #2) on QuickStart Application Screen, Page 4, then enter the...

7 50 Public hferview Box & Public Messages 
fxecuMail6.5 
:. 
Public Interview Box & 
Public Messages 
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:. 
ExecuMail provides a special interview box in the Transaction Directory, called 
the Public Interview Box. Messages left in the Public Interview Box, Operator Box, 
or Public Fax Box are 
public messages, which are available to all subscribers 
with public message access. The system may also be set up to send a public 
message if a system error occurs, ._ 
Typically, the Public Interview Box...

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Reference Manual 
Default Questions 
Public Interview Box & Public Messages 15 1 
The questions listed below are recorded as defaults in the Public Interview Box. 
Question Max Reply Time 
who’s calling please? 6 
Whom are you hying to reach? 9 
What’s this in reFerence to? 9 
At what number can you be reached? 9 
What additional message would you like to leave? 40 
Leaving a Message in the Public Interview Box 
A caller routed to the Public Interview Box is asked the series of...

152 Public Interview Box & Public Messages ExecuMail6.5 
Who May Listen to Public Messages? 
Public Interview Box, Operator Box, and Public Fax Box messages are available 
to all subscribers who have public message access. The system may also send a 
public message if a system error occurs. Subscribers with public message access 
do 
not have the P access code in the Access field on their Personal Directory 
page. A P in the Access field means that the subscriber cannot access public 
messages. 
Most...

Reference Manual Public Interview Box & Public Messages 153 
subscribers with public message access. If an old public message is listened to 
and not archived, it is immediately deleted from the system. 
Message Notification for Public Messages 
System managers and operators may not want the system to call them or light 
their message waiting lamps if the only messages they have waiting are public 
messages. You can add the C access code to the Access field of their Personal 
Directory pages to have the...

154 Quick Play ExecuMail6.5 
Quick Play 
The voice mail system uses a special feature called Quick Play to speed its 
conversation. With Quick Play, the system indexes commonly-used prompts and 
copies them to a single file each time the system is turned on or restarted. The 
system looks in this special file to play the prompts as needed, without having to 
search the hard disk for individual prompt files. 
This topic explains how Quick Play works, including: 
n Changing which prompts are used for Quick...

Reference Manual 
Quick Play 155 
The AVPRMPT file is divided into sections that list the prompts in each prompt 
set. Each section contains a command 
(QP=) that defines which prompts in the 
prompt set should be used for Quick Play. Figure 75 shows the first few lines of 
an AVPRMR file. 
[SYSTEM] 
OpeningLineSet=OP 
[ml 
SetName=DT-Date & Time 
QP=20-34 
DisplayAtConsole=Yes 
PromptMax= 
l=Monday (trailing) 
2=Tuesday (trailing) 
3=Wednesday (trailing) 
4=Thursday (trailing) 
5=Friday (trailing)...