Comdial Execumail Voice Processing System 6.5 Instructions Manual

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ExecuMail
Voice Processing SystemLearning ExecuMail
Version 6.5
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GCA 70-299.01 

Learning
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Version 6.5GCA 
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Learning ExecuMail Manual V6.5
First Edition April 1994Copyright 
0 19861994 Active Voice Corporation
All Rights Reserved
Printed in the United States of America
ExecuMailB and QuickStaN are registered trademarks of Comdial
Corporation
The entire program and user interface -including the structure, sequence
and organization of the dialogue, the exclusively ‘yes’ and ‘no’ choices
represented by ‘1’ and 
‘2’, and each dialogue message - are protected by
copyrights registered in the United States and by...

Learnina ExecuMailContents i
Contents
Introduction . . . . . . . . . .._...................................1
Using This GuideThe ExecuMail Team
The Training Process
Using the Checklists
Jmtaller Checklist . . . .._......._..__...........-........-.--.4
System Manager Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . _5
System Manager Lessons . . _ . _ . . . . . . _ . . . . _ . . . . . . . . . _ _ _ . . . . . . . . .6Lesson Organization
Learning on a Live System
Before You...

ii ContentsExecuMail6.5Lesson 2:ReviewingSystem Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
(’
QuickStart Application Screen, Page 1
Page Organization and Data Fields
Escaping from Immediate Typing Mistakes
QuickStart Application Screen, Page 2
QuickStart Application Screen, Page 3
QuickStart Application Screen, Page 4
QuickStart Application Screen, Page 5
QuickStart Application Screen, Page 6
Personal Directory Screen
Groups Screen
Transaction Directory Screen
Voice Prompt Editor...

Learning ExecuMailContents iii
Training Others on the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95Subscriber Training
System Manager TrainingOperator Training
Training for Recording
TrainiiMemo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Guest Request Form ._...................................... 106
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
107...

Leamina ExecuMailIntroduction 1
IntroductionCongratulations, you have chosen an excellent voice processing system to handle
your voice mail and automatic call routing needs: ExecuMail. ExecuMail is a
powerful yet 
easy-touse system. This Learning EjcecuMaif guide is designed to
help you as a system manager learn how the system operates and how you can
tap its state-of-the-art features.
Using This GuideWhether you are a new system manager or customer service representative, take
a few minutes to read this...

2 IntroductionExecuMail6.5
providing initial training for the company’s system manager, operator, and
subscribers. The installer can also provide ongoing support when the time comes
to expand the system or its features.The System ManagerThe system manager (or managers; you can have more than one), is responsible
for the day-today operation and maintenance of the voice mail system. The
system manager uses the system console (the keyboard and monitor) to add or
delete subscribers from the system, update...

Learning ExecuMailIntroduction 3
The Training ProcessExecuMail is extremely easy to use, but any new product requires training.
ExecuMail is a product used by the entire company, just like the Comdial
telephone system.
This guide outlines a training process to ensure that the training after installation
is complete and that all users are satisfied. ExecuMail is most effective when it is
well accepted and appreciated by everyone in the company. By becoming
thoroughly familiar with the product yourself,...

4 IntroductionExecuMail6.5
Installer ChecklistAssemble and install the system according to the instructions in the
Installation Manual.Complete the 
QuickStart Application Worksheets.
Add subscribers, groups, and other initial configuration information (from
the worksheets).
Test the basic functions of the system.Introduce’the system manager to the system.
Go over with the system manager the system documentation, the system
manager lessons in this guide, and discuss the options for training the...