Comdial Execumail Voice Processing System 6.5 Instructions Manual

Learning ExecuMailLesson 2: Reviewing System Features35
wait before assuming no-answer, whether callers are allowed to hold, and
whether the system “screens” calls. You can also see which greeting is active,
and determine how the system will handle the caller if he or she doesn’t press a
touchtone during the greeting. In most cases, the Action will be Take-msg (take
a message).
Here too is where you set the maximum allowable length of an individual
message, and select whether or not a caller may “edit” a...

36Lesson 2: Reviewing System FeaturesExecuMail6.5
Take-msg. The expanded window also shows how the system handles
messages for the subscriber, including how long messages can be, whether the
caller can edit the message, whether the message will be sent urgent delivery,
and what the caller hears after leaving the message. The bottom portion of the
expanded window lets you add 
onekey dialing to a subscriber’s mailbox. This is
discussed in detail in the Reference Manual.For now, let’s close the expanded...

Learning ExecuMailLesson 2: Reviewing System Features37
Last contacted:
Shows the date and time a group member last listened to
a group message. This is useful when you want to verify that each group member
has heard a group message.
Directory Groups and Directory MenusThe Groups Screen may also contain pages for two special kinds of groups:
diiectory groups and directory menus. These special groups allow the installer
or system manager to set up directory assistance using numbers instead of letters....

38Lesson 2: Reviewina Svstem FeaturesExecuMail6.5
To use one-key dialing, outside callers must have touchtone telephones.
However, you can also set the system to recognize callers’ spoken responses to
yes-and-no questions by using voice detect boxes.
Interview boxes ask a series of questions and record the caller’s response to
each question. These can be used to collect information in a controlled, logical
way. For example, a catalog company could automate nighttime order taking and
be certain that all...

Learning ExecuMailLesson 2: Reviewing System Features39
Voice Prompt Editor Screen
., :
PROMPT SEk:.DRiDiredtojr .Y. 0 d .C.T$: .‘P :R O:~‘.P+b E.,,p I;;+; ,;‘: ‘:,:‘I ‘.:  :‘.:,” ::.: . ...‘.:.All PdrCsPort 1Port 3.Ckrt.4Num .Descriptionmy NtDay NtDay NtDay NtDay NtI
IrIII1 Please press the first thr:4

40Lesson 2: Reviewing System Features
ExecuMail6.5
Voice Names -or- Names These identify a subscriber, guest, or group of
subscribers to a caller by phone. These are simply recordings of individuals
speaking their name (or a group’s name).
Greetings There are four kinds of greetings: subscriber greetings, transaction box
greetings, voice detect box greetings, and system greetings. Subscriber greetings
are recorded by individual subscribers. These optional messages are played to a
caller when the...

Learning ExecuMail
Lesson 2: Reviewing System Features4 1Read all these steps, then follow them to establish a local connection with the
system:
1.Dial the system. If you are on a busy system, you might have to wait until a
port is free to answer calls.
2.After you dial, watch the port status indicators in the upper-left corner of the
Banner Screen. Look for the port taking your call. You’ll see RINGING
followed shortly by DAY ANSWER (or NIGHT ANSWER) as your line rings,
is answered, and the system plays...

42Lesson 2: Reviewing System featuresExecuMail6.5
Certain prompt fields show the letters QP instead of a time. This is an
abbreviation for “Quick Play.” This is a system feature that allows often-used
prompts to be accessed faster. This feature, set by your installer, keeps
conversations moving smoothly under high call loads.
You can listen to any voice field using local connect. You simply move the
cursor to the desired voice field and press 
[F101.
Try it now. Listen to the handset and...Press:...

Learning ExecuMail
Lesson 2: Reviewing System Features43
QuickStart Switch Setup Screen
Summary
1. Switch: COMDIALExecuTech 2000 Series2. Integration Options:COME20 20COMVM DTMFCP HUT=A DT DT3=3
3.Outdial Access: 9,
4. Transfer Initiate: &,X
Connect: QRecall: &Busy Recall: &
5.
TT Prompt/Msg/Record:5/I/9Release on LCR?Yes
6. Answer on ring low? Yes5
7.Ring-on time: 10Off-hook delay:8.Pooled delay: 450Ring-offtime:40Press: 
@-QQuickStart SWITCH SETUP
Page 1 of 3 
isshown.
This is the other QuickStart...

44Lesson 2: Reviewing System FeaturesExecuMail6.5
Command Functions
[Esc) to undo an immediate typing mistake
(F31 to move the port selection indicator
IF4) to make a local connection
F5J to listen to the contents of a voice field
Additional information
Please see these Reference Manual topics for discussions related to this lesson:n
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Backing Up and Restoring
Directory Assistance
Faxes 
& the Public Fax Box
Messages
Message Taking
Operator Box
Port Applications
Public Interview...