Comdial Execumail Voice Processing System 6.5 Instructions Manual

Learning ExecuMailLesson 3: Adding Subscribers & Guests55
This third method “delivers” a subscriber’s messages directly by phone. A
subscriber need not think about messages until the voice mail system calls.
Message delivery is flexible and adaptable. In fact, the system can “hunt” for a
subscriber by dialing a series of telephone numbers. (Note that while a guest
does not have an extension, the voice mail system does announce that messages
are waiting when a guest calls the system. The voice mail system...

56Lesson 3: Adding Subscribers 6: GuestsExecuMail6.5
Access CodesLet’s look at the other individual subscriber options available on the Personal
Directory page. These control subscriber access to certain features and control
how to transfer calls and take messages for the subscriber. Since a guest does not
have an extension, these features do not apply to guests.
The many access, transfer, and message taking options have been preset by your
installer to best meet your initial needs. These features make...

learning ExecuMailLesson 3: Adding Subscribers & Guests57
Check the Codes for Subscribers Used in these Lessons
For the purposes of these lessons, we want to make sure Chris Aaronson has
a particular set of access 
codes. These codes will be different, depending on
whether your system is set for alphabetic access or numeric access. (If you are
not sure how the system is set, check with your installer before continuing.)
Look at the access codes assigned to Chris, and check to make sure the codes
match...

58Lesson 3: Adding Subscribers & GuestsExecuMail6.5
Holding? set to Yes allows callers with touchtone telephones to hold when
the extension is busy, by pressing 1. You can also set this field to VOX to allow
callers without touchtone telephones to hold by saying “Yes”. Setting this field to
No turns off call holding.
Other field settings in this area control whether the system waits for an answer
(and the number of rings to wait) and other transfer and call screening options.
The 
-> Greeting section of...

Learning ExecuMailLesson 3: Adding Subscribers & Guests59
Key Topics and TerminologyAdding a subscriber
How an “extension number” is used by the system
The definition and use of a “Personal ID”
The cause of a “duplicate ID” warning message
Assigning system manager statusEditing commands
Recording a name with local connect
Adding a subscriber’s guest
Directory movement commands
Message notification options
Message delivery options
Command Functions
[F81 to add a new subscriber, add a guest, or change...

60Lesson 4: Leaving & Retrieving Messages
ExecuMail6.5
Lesson 4: Leaving &
Retrieving Messages
In this lesson, you’ll switch from your role of system manager to that of a regular
subscriber. You’ll learn to use the voice mail system from a subscriber’s point of
view, leaving and retrieving messages. In addition, you’ll learn how to review
messages already heard, and how to redirect a message you have received into
another subscriber’s mailbox.
We’ll show you how easy it is to change your mind: you’ll...

Learning ExecuMailLesson 4: Leaving & Retrieving Messages6 1Sign in to the system console as “Chris”...
Press: 
QPlease enter your ID:
Type: 8890 
(-Enter)QuickStart APPLICATION Page 1
is shown.
Go to the Personal Directory...
Press: IpJQPERSONAL DIRECTORY forchris Aaronson
is shown.Take a look at the Access field. If your system uses alphabetic access, the only
access codes in the field should be PCFQVWX. If your system uses numeric
access, Chris’ access codes should be PCEFQVWX. If not...The Access...

62Lesson 4: Leaving 6: Retrieving Messages
ExecuMail6.5
NOTE: This lesson assumes that your system uses the standard voice
prompts. If your installer has m-recorded the system prompts, the words you
hear may differ from those in the lesson text.
However, changes in prompt wording won’t affect the touchtone steps shown
in the text-the intent of the lesson won’t change. You should note any
differences you hear (this will help you in your own lesson planning), and
continue with the lesson.
Once you have...

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. . ..i
Learning ExecuMail
Dial the system.
Lesson 4: Leaving & Retrieving Messages63
‘ ‘Hello, this is.. . ”
Press =: 8890‘Hello, and thank you for calling... ”
Answer the questions to enroll“i7rank you! Your voice mailbox is now set up. ”
Chris Aaronson on the system.
Press 
=: 1 to confirm Chris’ new
mailbox settings, then hang up.If your system’s subscribers are set up with the F access code, they will hear this
same enrollment conversation when they first call the system and enter their
Personal...

64Lesson 4: Leaving & Retrieving MessagesExecuMail6.5to disconnect and be sure call transfer for Hugh is set to No before continuing
this lesson.)Leave Hugh a short message...
Say:‘Hi Hqh, this is Pat Johnson. I’m calling for
more information on the new K-series super
w&&e& Please call me at 555-1234. ‘*Shortly after you finish speaking, you’ll hear...
-OR-
“Thank you. Your message has been sent. ”
‘Press I to add to your message, 2 to listen to
it, the pound sign to re-record it or if you’re
satisfied...