Comdial Execumail Voice Processing System 6.5 Instructions Manual

Learning ExecuMailLesson 4: Leaving & Retrieving Messages65Shortly after you finish speaking, you’ll hear...
“Would you like to leave another message?”
Press u: 2 {for “no”]“There are RO old messages to review. Would
you like to access your setup options?”
Press e: 2 [“no”}
Press =: 2 {“no”}
“Would you like to do anything else?”
“lf you ‘d like to try an extension, you may do so
now. See you later!”
Shortly after this, the system disconnects.Rather than listen to these additional prompts, you can use a...

66Lesson 4: Leaving & Retrieving Messages
ExecuMail6.5
press =: 8892
Press =: 1 {for “yes”]
Press 
m: 1 {“yes”}
Answer Chris’ question...
Say:
“Hugh Yale. Remember, I for Yes, and 2 for No.
You have 2 new messages. 
”
“Chris Aaronson leti one. Would you like to
hear it?”
“The message is... ‘Hi Hugh, I’ve had several
letters asking about our new K-series super
widgets. Do we have any sales kits ready for
these yet?‘.. .recorded today at {time}. For no
reply, press 2. Otherwise, I’ll record your
message...

Learning ExecuMailLesson 4: Leaving & Retrieving Messages67After a message is played, the system tells you when the message was left.
As you saw in answering Chris’ question to Hugh, the system makes it easy for
you to carry on a voice mail “dialogue” with another subscriber. At the end of
any subscriber message, you can reply if you wish, and your reply is delivered
back to that subscriber automatically.
Reviewing and Redirecting MessagesOnce you have heard a message, it becomes an “old” message. Old...

68Lesson 4: Leaving & Retrieving MessagesExecuMail6.5
“‘Please enter the extension... ”Press 
e: YE0 {the letter ‘U’}“Mike Yeoman. Press yes to confirm.”or press extension 
m: 893
NOTE: If you hear Mike’s box number (893) instead of his name, you
probably forgot to record his name when you added him.
Press 
=: 1 {“yes”}“Would you like to record an
introduction? 
’
Press =: 1 (“yes”}“Okay, I’ll record your message now. ”Say
“Hi Mike, please take care of Pat’s request as
soon as possible. Ask 
Qltis to let...

Learning ExecuMailLesson 4: Leaving & Retrieving Messages69
jump directly to a desired action, answering in advance the questions you would
encounter. You simply enter the full sequence of touchtones all at once.
Try it yourself. Review Chris’ message and archive it...
Dial the system.“‘Hello, this is... ”
Enter Hugh’s Personal ID...
Press =: 8892“Hugh Yale. Remember, I for Yes, and 2 for No.
There are no new messages. 
”Now dial straight through to the point where Chris’ message begins to play......

70Lesson 4: Leaving & Retrieving MessagesExecuMaii 6.5
Press =: 1 {“yes”}
Press 
=: 1 {“yes”}
Interrupt the message...Press 
=: 1 {“yes”}
Press =: 1 {“yes”}
Press w 1 {“yes”}Say
Press=:***
. ..and hang up.
“This person hasn’t heard your last
message. Would you like to review it? 
”
“The message is...‘Chris, I’m expecting the
new sales kits 
horn the printer this week... ’ ”
“Would you like to cancel this message?”
“Would you like 
to leave this person an
additional message?”
“Okay, 
1’11 record your...

Learning ExecuMailLesson 4: Leaving & Retrieving Messages71
Press =: 8891
Press 
a: 2 {for “no”}
Press 
=: 1 {“yes”}
Press a: 1 {“Yes”}Press 
e: 2 {“no”}
Press ‘LT: 1 {“yes”)
Say:
“Jan Xavier. Remember, 1 For Yes, and 2 for No.
There are no new messages. Would you like to
leave any messages?”
“There are no old messages to review. Would
you like to access your setup options?”
“Would you like to change your personal
greetings?
“Your current greeting is... ‘Jan Xavier is not
available right now. 
’ Would...

72Lesson 4: Leaving & Retrieving MessagesExecuMail6.5
Recording a Subscriber’s Name by PhoneIn addition to recording a greeting, one of the first things a new subscriber must
do is personalize his or her name. When you first add a new subscriber to the
Personal Directory, you may record the subscriber’s name yourself, using local
connect. (Your installer may have already done this for each enrolled subscriber
on your new system.) Or, if subscribers enroll themselves using over-the-phone
enrollment, they...

Learning ExecuMailLesson 4: Leaving & Retrieving Messages73
“Your new name is: tlan Xavier’. Would you
like to change it?”
Press =: 2 {“no”}“Would you like to change your spelled name?”
PresST***. ..and hang up.If you’ll be a system manager at your company, you’ll often show other
subscribers how to record their names. You should practice recording Jan
Xavier’s name until you are comfortable with the steps. There are two important
things you should point out to subscribers during training:
wTo keep...

74Lesson 4: Leaving 6: Retrieving Messages
ExecuMail6.5
Press a: 2 {for “no”}“Would you like to change your groups?”
Press n: 2 {for “no”}“Would you like to change your transfer or
delivery 
options?”
Press =‘: 2 {“no”}“Would you like to change your personal
options?”
Press *: 1 {“yes”}“Would you like to set your securi~ code?”
Press *: 1 {“yes”}“Choose a code that you will not forget. The
code should be 3 to 10 digits. Please enter your
security code now. Press star 
p) when you are
finished. 
”
You may...