Comdial Execumail Voice Processing System 6.5 Instructions Manual

ii ContentsExecuMail6.5Figures
Figure 1: FloppySoft’s menus and interviews map................................ . . . .62
Figure 2: 
FIoppySoft Technical Support menu boxes.............................. . . . .64
Figure 3: The FloppySoft Accounting transaction box............................. . . .64
Figure 4: FloppySoft product information and ordering menu boxes.................. . . . .65Figure 5: 
FloppySoft Sales hunt group boxes.................................... . . . ,66
Figure 6: Final box in...

QuickStart Application ManualApplications the QuickStart Way 1
Applications the
QuickStart Way
Using the QuickStart@ system, you can configure the voice mail system for a
particular application quickly and easily.
An 
application is the way you set up the voice mail system at a site to meet that
site’s individual needs. Every company has unique telephone communication
requirements. The decisions you make about the company’s specific needs
determine the way you set up the voice mail system.
Four Basic...

2 Applications the QuickStart WayExecuMail6.5
of “telephone tag.” Research has shown that only one-third of all business calls
achieve direct contact, yet 40% of all messages are “one-way” messages which do
not require a dialogue. Voice mail saves time by allowing you to leave a message
immediately, even if the person you called is away or on the telephone. Voice
mail allows the people in your organization to better manage theircommunications and their time.
Audiotext
Many organizations want to provide...

QuickStart Application ManualApplications the QuickStart Way 3
Which trunks will the voice mail system answer?
This is the most important question to answer. Does the organization want the
voice mail system to answer all trunks, so that all callers hear the voice mail
system first and use it to route to the correct person? Do the receptionists answer
the bulk of the calls, with the voice mail system answering only overflow calls
during peak periods? Is the voice mail system used exclusively for voice...

4 Applications the QuickStart WayExecuMail6.5
About This Manual
There are two basic steps to the QuickStart method:n
Fill in the QuickStart worksheets.n
Configure the application on the QuickStart Application screens.
Fill in the Worksheets
The first half of this manual explains how to fill in each worksheet. Once the
worksheets have been completed, you will have a solid understanding of what
the customer’s application really is and how to make it successful. You will find a
complete set of blank...

QuickStart Application ManualWorksheet 1: Site Information 7
Worksheet I=
Site Information
Use this worksheet to collect information about your Comdial telephone systemthat may be helpful to a service technician in the future. Although providing the
information on Lines l-6 has no effect on how the voice mail system operates,
filling in this worksheet gives you an easy way to keep the information in one
place.
1. Site name
Write down the name of the site at which the voice mail system is installed.
2....

8 Worksheet 1: Site Information
ExecuMail6.5
Sometrunks
A live operator will answer most calls. The system will act as a “back door”
automated attendant to answer either overflow calls or incoming calls on a
particular set of trunks. 

IOWorksheet 1: Site InformationExecuMail6.5
Notrunks
An operator will answer all incoming calls first, then may forward certain calls to
the voice mail system. In this configuration, the system’s automated attendant
features are not used.
5. Action fo fake for overflow calls
Choose how the voice mail system handles incoming calls when all its ports are
busy, depending on the programming features of the Comdial telephone system:
Ring system until it answersWhen all ports are busy, an incoming call...