Comdial Execumail Voice Processing System 6.5 Instructions Manual

QuickStart Application Manual
Worksheet 6: System Security3 1
Who should receive a voice message if an error occurs?
Identify who should receive a voice message if a system error occurs.
The system can tell you in two ways if a system error occurs: by displaying a text
message at the system console, and for some errors, by also sending a voice
message.
Most systems are set to send a voice message to everyone with public message
access (no 
P access code). A public message is a special kind of message...

32Worksheet 7: Directory AssistanceExecuMail6.5
Worksheet 7:
Directory Assistance
People who call your organization may not know the extension number of the
person they are trying to reach. In these cases, a caller must find out the
extension by speaking to the operator or by looking up the extension in a
directory.
The voice mail system offers two kinds of directory assistance to help outside
callers look up a subscriber’s extension:n
Automatic directory assistance. The automatic directory provides a...

i
Worksheet
6System Security
III
Use this worksheet to specify several system-wide features that protect your system from unauthorized access
and from certain system errors.
I53. How many times should a caller be allowed to misdial?
lR* 4 timesCltimes
Should a caller be routed to another System ID for help after misdialing repeatedly?
q ’ No (system hangs up) 0 Yes, route to System ID
55. When should the system ask subscribers to delete unnecessary messages?
IxI* When there is less than 15 minutes of...

34Worksheet 7: Directory AssistanceExecuMail6.5
If you are using automatic directory assistance, the system can automatically
route a caller to the correct Extension 
# ID if there is only name that matches the
three letters the caller enters. Indicate on the worksheet whether you want to use
this feature with automatic directory assistance.
System IDS for Directory Assistance
Indicate on the worksheet the System IDS callers should press to reach directory
assistance. The default System ID for automatic...

QuickStart Application ManualWorksheet 8: Public Fax Box35
Worksheet 8: Public Fax Box
The voice mail system can detect incoming faxes and route them to a fax
machine. This feature eliminates the need for a separate, dedicated telephone
line for your fax machine. Each time the system transfers a call to the fax
extension, it can send a public announcement to the Public Fax Box.
If you plan to use the voice mail system’s fax detect feature, complete this
worksheet. Be sure to specify the fax extension...

Worksheet
8Public Fax Box
You can route incoming faxes to a particular extension, known as the Public Fax Box. This extension is then
connected to one or more fax machines. Use this worksheet to specify how to set up the Public Fax Box. If you
will not be using the Public Fax Box, you may skip this worksheet.Fax ID: 
CI*$FAXBOXq FAX (329)[7 Other:
Voice Name:El* “-the Public Fax Box...”0 Other:
NOTE: If you use the default Fax System ID, callers can’t dial the Public Fax Box directly.
Transfer calls to...

QuickStart Application ManualWorksheet 8: Public Fax Box37
Call transfer type
Select the transfer method that the voice mail system will use for the Public Fax
Box. There are three ways the voice mail system can transfer a call: Await
Answer, Release, and Wait for Ringback. For Comdial telephone systems
(especially those that do not support Call Forward to Personal Greeting), Await
Answer is the most common method of call transfer.
Await Answer
When the call transfer type is Await Answer, the voice mail...

38Worksheet 8: Public Fax BoxExecuMail6.5
On the worksheet, select Yes if callers should press a touchtone to hold for the
Public Fax Box. Select V
OX if callers should say “Yes” to hold. Select No if call
holding should be turned off for the Public Fax Box by default.
Alternate Action
Indicate how the system should handle the caller if the transfer to the faxextension is unsuccessful (and call holding is not allowed). The most common
choice is transfer to operator. The possible actions are as follows:...

QuickStart Application ManualWorksheet 9: Subscriber List39
Worksheet 9: Subscriber List
Subscribers are the people who are enrolled in the voice mail system. Subscribers
usually have an extension number on your Comdial telephone system. The voice
mail system transfers calls to subscribers, and takes messages when they are on
the telephone or away from their desks.
There are two different ways to enroll subscribers on the system: by range, and
one-by-one. There are advantages and disadvantages to each...

Worksheet
9Subscriber List1 Page 
1 of 1 1
--
if you are adding subscribers by range, list the range(s) of Extension # IDS (for example, 210-320). If you are
adding subscribers 
one-by-one, make as many copies of this worksheet as necessary to create a list of all
subscribers. For each person, write the full name and extension number, with the lowest extension number first.
Also, check off any subscribers you do NOT want listed in directory assistance. If you have a list or directory of all
personnel and...