Comdial Execumail Voice Processing System 6.5 Instructions Manual

QuickStart Amlication ManualWorksheet 12: Special Subscriber Settings5 1
Call Transfer
Q[No Urgent Messages]
The subscriber cannot mark messages urgent.
R[Cannot &diiect Messages]
The subscriber cannot redirect messages he or she has received.
S[Cannot &nd Messages]
The subscriber cannot leave messages for other subscribers, guests, and groups.T 
Draditional Conversation]
The subscriber hears the four basic questions in this order: Check new messages,
Leave messages, Change greetings, Review old...

52Worksheet 12: Special Subscriber SettinasExecuMail6.5
Call Transfer Type
Select the call transfer method that the voice mail system will use for the
subscriber. There are three ways the voice mail system can transfer a call to a
subscriber: Await Answer, Release and Wait for Ringback. For Comdial telephone
systems (especially those that do not support Call Forward to Personal Greeting),
Await Answer is the most common method of call transfer to a subscriber.
Await Answer
When the call transfer type is...

.  .QuickStart Application ManualWorksheet 12: Special Subscriber Settings53
confirm [C]
The subscriber hears “Please press I to take the call or 2 and I’ll take a message. ”
The subscriber must press 1 to be connected to the caller.
Dialtone Detect [D]
The voice mail system checks for dialtone before transferring the call. Use this
transfer option if the Comdial telephone system does not provide “immediate
disconnect”.
Introduce [I]
The subscriber hears “Call for csubscriber’s recorded name>” before...

54Worksheet 12: Special Subscriber SettingsExecuMail6.5
On the worksheet, select Yes if callers should press a touchtone to hold for the
subscriber’s extension. Select V
OX if callers should say “Yes” to hold. Select NO if
call holding should be turned off for the subscriber by default.
Acfion A ff er Greeting
Specify how you want the voice mail system to handle callers after they listen to
the subscriber’s personal greeting. Choose one of the following options:
Take a message
Take a message from the...

QuickStart Application ManualWorksheet 12: Special Subscriber Settings55
Say Goodbye
The system says “IFyou need further assistance, press the pound key now. Thank
you and goodbye” and hangs up.
Hang UPThe system hangs up, without saying goodbye.
Go to another ID
The system routes the caller to another System ID. Be sure to write down the
System ID if you choose this option.
Restart the call
Return the caller to the Opening Line.
Use one-key dialing during greeting?
Select whether callers can press...

56Worksheet 12: Special Subscriber SettingsExecuMail6.5
Write down the number of times the voice mail system should ring the telephone
before hanging up, and how long it should wait before trying the telephone
number again.
Select one of the following delivery methods:
Each
With Each message delivery, the voice mail system calls the subscriber each time
a new message comes in, regardless of when it last tried to notify the subscriber.
This method speeds up the delivery of new messages, but also increases...

QuickStan A&cation ManualWorksheet 13: Public Interview Box57
Worksheet 13:
Public Interview Box
The Public Interview Box is a special interview box. Messages left in the Public
Interview Box are called 
public messages, and are available to any subscriber
with public message access. When no operator is on duty, the Public Interview
Box can collect messages from callers who don’t know where to send their
message. By default, the Public Interview Box asks a caller for his or her name,
telephone number and...

Worksheet13The Public Interview Box
The Public Interview Box is a special interview box owned by the system. When no operator is on duty, it can
collect messages from callers who don’t know where to send their message. The messages are delivered to all
subscribers with public message access. There is only one Public Interview Box and it cannot be removed from
the system. If you will not be using the Public Interview Box, you may skip this worksheet.
Write in the questions to be asked the caller and the...

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QuickStart Application ManualWorksheet 13: Public Interview Box59
For each question you want to change, fill in the maximum length of reply a
caller may leave, in seconds. For questions that normally have short replies, such
as 
“whar is your phone number?” a reply time of 6 to 10 seconds is usually
enough.
For each question or statement that does not require a reply, fill in a reply time
of zero.
Should Outside Callers Mark Messages Urgent?
Select how the system marks the priority of messages left in...

60Worksheets 14 & 15: Menus & interviewsExecuMail6.5
.
Worksheets 14 & 15:
Menus 
& Interviews
By using transaction boxes and interview boxes, you can set up the voice mail
system to do more than just transfer calls to subscribers’ telephones. You can
offer callers menus of choices, allowing them to select between departments,
directories of services, or submenus. You can route callers to interview boxes, ask
them a series of questions, then route them on to another transaction box.
There’s really no...