Comdial Execumail Voice Processing System 6.5 Instructions Manual

Worksheet14
Menus & Interviews
Map
Use this sheet to draw a map or diagram of any personnel directories, information menus, or special call routing
you will use in your application. You can then use the Menus 
& Interviews List worksheet to list the transaction
boxes required for this part of your application.
Thank you for calling FloppySoft. For Support, press 200.For Accounting, press 300.For product information, press 400.
For Sales, press 500. Otherwise, please stay on the line and
an operator will...

62Worksheets 14 & 15: Menus & InterviewsExecuMail6.5
Example
A Directory of Departments
FloppySoft Corporation, a software company, plays this Opening Line for callers:
“Thank you For calling RoppySofi. For Technical Support, press 200. For
Accounting, press 300. For product information, press 400. For Sales, press 500.
Otherwise, please stay on the line and an operator will be tight with you. ”
Each of the selections in this menu corresponds to a System ID for a transaction
box. In this example, the...

Worksheet15
Menus & Interviews
ListPage 
1 of 4
--
List here the transaction boxes or interview boxes you need to complete the application features you designed in
the previous worksheet. Make as many copies of this worksheet as you need. For each box listed here, 
YOU
should also complete an individual Transaction Box or lntetiew Box worksheet.
System ID 
200Name Technical Support Box
Transfer?
q Yes, to Ext. # -
Ixi No
Greeting0 None
Press 1 for NetWork, 2 forDataBase, or 3 forSpreadsheet (pause).
fXi...

64Worksheets 14 & 15: Menus & InterviewsExecuMail6.5
Each of the Technical Support department’s transaction boxes routes calls to ahunt group. If all of the technicians in a hunt group are unavailable, the voice
mail system takes a message.
200TechSupport
act #GreetingAction
LEiil~jm
l>2012> 2023>203
201 Network Support
ext #GreetingAction
202 Database Support
ext #GreetingAction
203 
SpreadSheet SuBport
ext #GreetingAction
!.:,
i’..~ ”::
i.:
I.
Figure 2: FloppySoft Technical Support menu boxes
The...

._:
QuickStart Application ManualWorksheets 14 & 15: Menus & Interviews65
The System ID 400 for product information is a transaction box linked to a series
of transaction boxes in much the same way that the Technical Support
department’s transaction boxes are linked together (Figure 4). The difference is
that while the Technical Support department uses transaction boxes to route calls
to the hunt groups, the product information line uses transaction boxes to
provide information on each of its products....

66Worksheets 14 & 15: Menus & InterviewsExecuMail6.5
The first box attempts to route the caller to a sales representative. If the sales
representative is not available, the voice mail system routes the caller to the nexttransaction box in the chain, which in turn attempts to route the caller to another
sales representative.
500 Sales Hunt-down
ext #GreetingAction
501 Sales Rep 
#l
ext #Greeting
Please hold on while I try
another extension.ActionIGoto 502 1
1 502 Sales Rep #2I
ext #GreetingAction
Please...

QuickStart Application ManualWorksheet 16: Transaction Boxes 67
Worksheet 16:
Transaction Boxes
Call Transfer
After you complete Worksheets 14 and 15 to plan the overall flow of your
transaction boxes and interview boxes, you are ready to decide the specifics of
how each box in your application will work.
First, make a copy of Worksheet 16 for each transaction box you will need. Then,
complete a worksheet for each transaction box.
System ID
Write down the transaction box’s System ID.
Name
Write down the...

70 Worksheet 16: Transaction Boxes
Introduce [I]
ExecuMail6.5
The subscriber hears “Call for ” before being connected to the caller.
Screen [S] or Message Screen [M]
The caller is asked, “Whom may I say is calling?“, then the system records the
caller’s name. Before the call is transferred, the subscriber hears 
“Call from
. ” The M option also adds the caller’s name to a message the
caller leaves. Do not use these options together.
Greeting
Day Greeting / Night Greeting
Write down the text of the day...