Comdial Execumail Voice Processing System 6.5 Instructions Manual

QuickStart Application ManualWorksheet 16: Transaction Boxes 71
Say Goodbye
The system says “lf you need further assistance, press the pound key now. Rank
you and goodbye” and hangs up.
Hang UP
The system hangs up, without saying goodbye.
Go to another ID
The system routes the caller to another System ID. Be sure to write down the
System ID if you choose this option.
Restart the call
Return the caller to the Opening Line.
If Take a Message is Used
If you want the transaction box to take a message, answer...

72Worksheet 17: Interview BoxesExecuMail6.5
Worksheet 17:
Interview Boxes
An interview box is a special type of transaction box which can ask a series of
up to 20 questions and record the caller’s responses in a single message.
Make a copy of Worksheet 17 for each interview box your application will use.
Then, fill in the worksheet with the box’s name, owner, and System ID. Write out
the text of each question you want the voice mail system to ask.
Box Name
Write the name of the interview box. Give the...

Interview Boxes1 
PageLof 2 ]
Interview boxes allow you to ask specific questions of callers. All the responses of a caller are joined together in a
single message, which is sent to the owner of the interview box. For each interview box in your application, fill out
a copy of this worksheet. Write in the questions to be asked of the caller and the maximum time allowed for the
caller’s answer.
B
OX Name Order Interview
System ID $404
Question
Owner Bob ThompsonMax. Response 
’
(in seconds)
1. What product...

74Worksheet 17: Interview BoxesExecuMail6.5
Action after last question
Decide what action you want the voice mail system to take after asking thequestions. The most common choices are Say Goodbye or Hang UP. 
The
possible actions are as follows:
Transfer to operator
Transfer the caller to the operator.
Say Goodbye
The system says “lf you need further assistance, press the pound key now. Thank
you and goodbye, 
” and hangs up.
Hang UP
The system hangs up, without saying goodbye.
Go to another JD
The...

FILL IN THE SCREENS:
::
: 

QuickStart Application ManualBefore You Begin Filling In the Screens77
Before You Begin
Filling 
In the Screens
Now that you have filled in all of your worksheets, you are ready to actually fill
in the system screens with the configuration you have chosen. Before you begin
filling in screens, take a minute to read through this section.
Using the Completed Worksheets
It’s easy to use your completed worksheets to configure the system, because the
worksheets correspond to the voice mail system screens. The...

78
Before You Begin Filling In the ScreensExecuMail6.5
NOTE: If you get interrupted as you configure the application, the system
may sign you out and return to the Banner Screen. The system does this
automatically to protect the system from unauthorized access. If this occurs,
just sign back in and continue from where you left off. 

QuickStart Application ManualProgram Worksheet 1: Site Information 79
Program Worksheet I:
Site Information
You enter the site information from Worksheet 1 on the QuickStart Application
Screen, Page 
1 (Figure 7).
1. Site name: Your Company Name12. Contact:Calls Answered Phone#:
3. Total trunks/stations: 0 /OCalls/day: 0
4. Day Calls Answered: All-trunksNight Calls: All-trunks
5. All ports busy action: Ring-until-answered
Access Numbers
6. Trunk Pilot #:# of Trunks Answered: 0
Alternate Trunk #s:7. Voice...

80Program Worksheet 1: Site InformationExecuMail6.5j,
4. Day Calls Answered/Night Calls AnsweredIn the Day Calls Answered field, type one of the following:
Worksheet choiceYou type
All trunksA l-1
Some trunkss(FEiq
No trunksF[e-l]I
Repeat this step for the Night Calls field to indicate how you want the voice
mail system to answer trunks at night.
5. Action to take when all ports are busy
In the All ports busy action field, type one of the following:
Worksheet choice
Ring until answered
Operator forward...

QuickStart Application ManualProgram Worksheet 1: Site Information8 1
Comdial Telephone System Information
To select the appropriate Comdial telephone system you will be using with the
voice mail system, move to the 
QuickStart Switch Setup Screen, Page 1 (Figure 8)
by pressing 
@J@.
1. Switch: COMDIALExecuTech 2000 Series COM820 2C2. Integration Options: COMVM DTMFCP HLlT=A DT DT3=3
3.Outdial Access: 9,
4. Transfer Initiate: &,X
Connect: QRecall: &Busy Recall: &
5.
TT Prompt/Msg/Record:5/I/9Release on...