Comdial Execumail Voice Processing System 6.5 Instructions Manual

Learning ExecuMailIntroduction 5
System Manager
Checklist
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qComplete all of the system manager lessons in this guide.
Determine the training method that will work best for your subscribers.
Prepare and distribute the training memo.
Leave a “test” message to each subscriber as described in the memo.
Contact users who do not reply to the “test” message. Answer questions and
encourage them to use the system.
During the first week leave additional messages to subscribers encouraging
them to...

6 Svstem Manaaer Lessons
ExecuMail6.5
System ManagerLessons
For most people, ExecuMail is the voice heard on the telephone. This is the voice
that politely and quickly answers and directs calls and efficiently takes and
delivers messages. This unobtrusive ease of use from a caller’s point of view is
the result of thoughtful design and years of refinement.
Behind this friendly voice lies a sophisticated computer program. This part of
ExecuMail is accessible only from the console (the system video display...

Learning ExecuMailSystem Manager Lessons 7
.lesson, browse through this material. The better you know the documentation for
the voice mail system, the better you’ll be able to take advantage of the system’s
many features and options.
Learning on a Live SystemIf you’ll be training on the voice mail system as it answers your calls, you might
be concerned about the effect your training could have on normal call
processing operations.
Training won’t hamper normal activity. You can complete training while...

8 System Manager Lessons
ExecuMail6.5
with the next. Once you have completed lesson 5, you’ll have learned everything
you need to use the system right away.Lesson GoalsLesson 1 is a quick introduction to the system. Here, you’ll learn how to start,
stop, and restart the system, how to sign in and out at the console, and how to
move through the system’s screens. You’ll also learn your duties as system
manager.
Lesson 2 shows you how the voice mail system is organized. This material will
give you an...

Learning ExecuMail
Lesson 1: The Screens & Keyboard 9(.. :
Lesson I: The Screens
& KeyboardThis first lesson is a quick, hands-on introduction to the voice mail system’s
screens and commands. (It is also a good, quick refresher if you have not used
the system for a while.) You’ll tour the system without doing anything that will
change existing settings or information.
Here, you’ll learn how to sign in and out of the system at the console and you’ll
learn to move from screen to screen. We’ll define your...

10Lesson I: The Screens & KeyboardExecuMail6.5“Press” refers either to a single-key action at the keyboard or one or more
touchtones on your telephone. For example:
Press 
=: 1
In the first instance, you would press a single key on the keyboard. In the second,
you would press it on the telephone keypad, as indicated by the small picture of
a telephone.
c; . .Finally, when you type, don’t use “1” (lowercase letter 
“L”) for the number one
(“I”) or “0” (uppercase letter “0”) for zero (“0”). While these...

Learning ExecuMailLesson 1: The Screens & Keyboard11Press the 3 keys simultaneously. This usually takes both hands. (It is hard to do,
so that you won’t do it accidentally.) Once you press the keys, it might take a
second or two before you see any activity.
This combination of keys restarts (or “reboots”) the system. Restarting the system
reloads and restarts the software programs used by the system. Restarting ensures
that the system tests and reloads itself in the correct sequence. The restart
sequence...

12Lesson 1: The Screens & Keyboard
The Banner ScreenExecuMail6.5
1. Ans2. Ans
3. An.54. A/D
12:37pmDAY 29-Jan-94
Recording Time:3:oo
Comdial CorporationI
Fl HelpF3 Select PortFS Versions
F2 Sign-in
F4 Local on/offESC Exit
nter any character.The Banner Screen is shown whenever the system is active but secured (and the
screen protection feature has not cleared the screen). Here is where you sign in
to the voice mail system to perform your system manager duties.
The Banner Screen has many important status...

Learning ExecuMailLesson 1: The Screens & Keyboard13messages. For best results, they should be accurate. You can change the system
date and time within ExecuMail. We’ll show you how in the next lesson. The
answering status indicator shows either DAY or NIGHT depending on whether
the system is answering with its daytime or nighttime greeting. This is determined
by the Day Mode schedules you set within the system. These will be covered in
the next lesson, as well.
Keylock status: Just below the date and...

14Lesson 1: The Screens & KeyboardExecuMail6.5Press: 
[PsDnlMore help for the Banner Screen is shown.
Two more lines of help for the Banner Screen
are shown.Press: 
&gMove back one screen-full of help.
Move back two lines of help.Press: 
[Esc)Help information clears.You’ll sign in with 
IF2) in just a minute. You’ll learn to use [F3) and IF4) in the
next lesson.
One-lime 
help: At the bottom of the screen, immediately below the function key
list, is a one-line typing help indicator. This tells you what...