Comdial Execumail Voice Processing System 6.5 Instructions Manual

7 06 Message Receipts ExecuMail6.5 
Message Receipts 
The voice mail system can tell you whether any messages you sent have been 
received. It can tell you in two ways: 
q Return receipt 
n Receipt summary 
In general, a message has been received as soon as someone listens to it, even if 
the person listens only to the beginning of the message or saves the message as 
new. (There is an exception to this rule for dispatch message groups.) 
This topic explains how message receipts work, how receipts differ...

Reference Manual Message Receipts 10 7 
Here are some sample return receipts: 
“Hugh Yale got the message you sent today at 12:05pm, received today at 
I :35pm. ‘* 
“‘Sue Ying got the message you sent yesterday at 8:3Oam, received today at 
8:45am. ” 
Receipt Summary 
With the receipt summary feature, the system automatically summarizes the 
current state of the messages between you and another subscriber, guest, or 
message group. The receipt summary does not identify which messages were 
received, nor...

108 Message Receipts ExecuMail6.5 
If a message group has dispatch distribution, only the first person to listen to a 
group message receives it. For a dispatch group, the system tells you which group 
member received the message: 
“Hugh Yale got your message to the Sales Group sent today at 1 O:OOam, received 
today at 10:45am. ” 
Or, for a receipt summary: 
“Hugh Yale got your last message to the Sales Group today at 5:Olpm. ” 
If someone opens a dispatch group message but then saves it as new, the...

Reference Manual Message Receipts 109 
Avoid these combinations of access codes: I 
‘., 
n X and Z. The system automatically marks every message with return receipt 
requested, but does not let the subscriber cancel the request. 
n Z only. The system plays receipt summaries and return receipts for each 
message, resulting in redundant receipts. Always add the B code whenever 
you use Z. 
For related information, see: 
n Messages 
w Message Taking 
w Subscribers 
See also: 
n The User’s Guide  

7 10 Message Taking ExecuMail6.5 
Message Taking 
ExecuMail is very flexible in how it takes messages from outside callers. You can 
set up different options for individual subscribers. You can set up message taking 
in transaction boxes for special applications. You can also control whether callers 
can edit their messages, or leave urgent messages. 
This topic discusses how to control message taking through system-wide 
parameters and individual parameters on the Personal Directory and Transaction...

Reference Manual Message Taking 111 
,- 
. 
:1 
.’ 
‘\., 
unanswered, the system plays the appropriate greeting (if any), then takes a 
message. 
When you are designing a subscriber’s or transaction box’s message-taking 
parameters, it’s important to consider the flow of a call through this entire 
Transfer -> Greeting -> Action structure. The greetings and one key dialing features 
in particular may be used for special applications, such as telling a caller the 
type of message to leave, routing a...

112 Message Taking ExecuMail6.5 
less disk space, so you do not necessarily waste disk space by setting this to a 
large value. 
Each second of recording in a message takes approximately 3000 bytes of storage 
space. The default value is 300 seconds (= 5 minutes). Subscribers may leave 
multiple messages of this length to the same subscriber. 
Max screening recording 
When the system is performing call screening, an outside caller is asked, “who 
may I say is calling?” This parameter sets the maximum...

; 
i. Reference Manual Message Taking 113 
the conversation more quickly once a caller has finished speaking. Longer pause 
times reduce the risk of cutting a caller off before he or she has finished 
speaking. 
The default pause times are set to a balanced medium: the Beginning pause is 
set to 5 seconds; the Short ending pause is set to 2 seconds; and the Long 
ending pause is set to 3 seconds. 
Beep on Record? 
When set to Yes, the system automatically adds a beep to prompts which request 
a caller to...

114 Message Taking ExecuMail6.5 
once. Each time an old or archived message is heard, you must explicitly save it 
again or it will be deleted immediately. 
Max-msg 
This parameter sets the maximum message length, in seconds, for the subscriber’s 
messages from outside callers. The default value is 90 seconds. The maximum 
possible value is 9999 seconds (167 minutes). The Max-msg parameter does not 
apply to subscribersubscriber and guestsubscriber messages, which are 
controlled system-wide by the 
Max...

Hold/Archive msgs: 0 /2 
=EXPANDED hYS 
TRANSFER OPTIONS= Press ESC to Exit 
-->Transfer 
Transfer? Yes-->,X >Greeting ->Action 
Await-Am-->4 Rings 
Take-msg 
Screening? No Holding? No 
Nax-rmg: 90 sac Edits OK? Yes 
BTransfer Options : A 
Screening Options: Send Nsg Urgent? No After Nsg: Say-bye 
One key dialing: 1> 2> 
3> 4> 5> 
6> I> 
8> 9> o> 
Reference Manual Message Taking 115 
0 
[Transfer to Operator] 
The system routes the call to the Operator Box (QuickStart Application Screen, 
Page 3). 
R...