Comdial Execumail Voice Processing System 6.5 Instructions Manual

56 Interview Boxes ExecuMail6.5 
Setting Up an Interview Box 
Before setting up an interview box, you should write out your list of questions. 
For each question, decide on the maximum length of time a caller will need to 
reply. Note that your “questions” may include introductory statements or other 
information, as well as actual questions. You should also decide how the caller 
will be routed to the interview box. A caller may be routed to an interview box 
because: 
n The caller presses the interview...

Reference Manual Interview Boxes 57 
Reply 
After recording each question, type the maximum reply time, in seconds, for the 
caller to answer the question. If the caller stops speaking before the end of the 
maximum reply time, the system will go on to the next question. Set the reply 
time to zero for any questions which are actually statements or for which no 
response is expected from the caller. 
The system waits until the caller is finished answering a question before asking 
the next question (up...

58 Interview Boxes EkecuMail6.5 
Retrieving Messages from Interview Boxes 
All responses to the interview are stored as a single message, with a beep 
between each response. The subscriber who owns the interview box does not 
hear the original questions when listening to the replies. If a caller did not answer 
one of the questions in the sequence, the subscriber hears two consecutive 
beeps. 
Messages from an interview box can be retrieved only by the subscriber who 
owns the box. You can listen to your...

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Reference Manual Interview Boxes 59 
For related information, see: 
n Call Transfer & Call Screening 
I Message Playback 
n Public Interview Box & Public Messages 
n System 1D.s 
I 
Transaction Boxes  

60 Keypad Maps ExecuMail6.5 
Keypad Maps 
Telephone manufacturers in many countries have tried to standardize the 
location of the letters that appear on a telephone keypad. For example, in the 
United States, the letters “ABC” always appear on the 2 key. However, the 
location of letters on the keypad can vary between countries and between 
different telephone manufacturers. For example, many keypads do 
not show the 
letters Q and Z, while others may show them on the 1, 7, 9, or 0 key. 
This topic...

62 Keypad Maps ExecuMail6.5 
Checking Your Keypad Map 
You can check the name of your current keypad map in the Keypad field on 
Line 56 of the QuickStart Application Screen, Page 6. This field is for display only. 
You may change your keypad map by using the REMAP utility, which is 
discussed later in this topic. 
52. Max person-person recording: 300 sets Max screening recording: 6 
53. Skip back time on #: 4 
Max ID attempts: 4 Bad ID Goto--> 
54. Record Pauses...Beginning: 5 
Short ending: 2 Long...

:’ i Reference Manual Keypad Maps 63 
w What do you want callers to hear? 
If the letters Q and Z do not appear on most callers’ telephone keypads, 
consider using the Q= 7, Z=9 keypad map (Figure 34). A system using this 
keypad map tells callers where to find Q and Z. Callers leaving messages or 
using the automatic directory will hear: 
“Please press the first three letters of the person’s last name. For Q, press 7. 
For Z, press 9. Please enter the letters now. ” 
[PH-Dir-PleasePressLetters] 
If the...

64 Keypad Maps 
ExecuMail6.5 
If remapping causes ID conflicts, an error message appears. It gives 
onscreen instructions for you to exit REMAP, sign in to the voice mail 
system, resolve the conflicts, and then rerun the REMAP utility. You 
must 
resolve all ID conflicts before REMAP will change to the new keypad 
map. 
You may review the file REMAP.LOG for a record of errors. 
4. Make sure there is no disk in the floppy disk drive. Press [CtrlH~J(i5TJ to 
restart the system. Restarting can take three...

Reference Manual Messages 65 
Messages 
The primary function of a voice mail system is to record and deliver messages 
efficiently. This topic presents an overview of message types, and their life cycle. 
It also explains the special delivery options that can be assigned to messages. 
Detailed information on message taking, message playback, message notification, 
and message delivery can be found in other topics. 
Three Message Types 
The system handles messages differently depending on whether it knows...