Comdial Execumail Voice Processing System 6.5 Instructions Manual

16 Call Holding ExecuMail6.5 
Personal ID: 812312 - SC 
Extension # ID: 12312 voice name: 0:02 
Hold/Archive mscrs: 0 /2 days 
=ACCESS CODE 
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* No Setup Options 
No Rect Summary 
No Public Notify 
Not in Directory 
Messages by Ext 
First-Time Enroll 
Cant Edit Greet 
Unused 
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Press t I+tTAB or Shif 
t- -TAB to move: Press SPACEto add or remove a code=  OPTIONS -Press ESC to Exit 
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Reference Manual Call Ho/dins7 17 
Next it says: 
‘*Calls are answered in the order received. You are  in 
line. ” 
If the Holding? field is set to Yes, the caller then hears: 
“lf you’d like to hold, press 1. To leave a message, press 2; or, to try another 
extension, press the pound key... ” 
[PH~Hold~YouArelnLine] 
Or, if the Holding? field is set to VOX, the caller then hears: 
‘lf you’d like to hold, please say Yes. To leave a message, remain silent...” 
[PH~Hold~YouArelnLine] 
If the caller...

18 Call Holding ExecuMail6.5 
Callers who are second in line or further back hear a series of music-on-hold 
prompts. Each music-on-hold prompt can contain music or a special message 
that you record. When the caller first enters the holding queue second in line or 
further back, the caller hears the first music-on-hold prompt. At the end of this 
prompt, the voice mail system checks to see if the caller can move to first in line 
in the queue. The voice mail system then updates the caller as to his or...

Reference Manual Call Ho/dim 19 
Call Holding Parameters 
There are two sets of parameters which control call holding system-wide. The 
adjustable parameters on the QuickStart Switch Setup Screen, Page 2 
control how 
many calls the system will allow to hold, both throughout the system and for any 
one extension. This screen also stores parameters that control the call holding 
cycle for the first-in-line caller. 
A second set of locked parameters, found on the 
QuickStart Switch Setup Screen, Page 3...

fxecuMail6.5 
Note that when the number of calls holding in the system reaches either the 
Vale for Maximum lines holding total or Maximum lines ‘. 
holding for ext., a new call will not be placed on hold. The call will 
instead be handled as if the extension went unanswered. Usually this means the 
system takes a message. 
Controlling the First in Line Message Cyde 
The length of the message cycle for callers who are first in line in the holding 
queue is controlled by parameters on Line 15 of the...

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Reference Manual Call Holding 2 7 
Each time the voice mail system finishes playing one music-on-hold prompt, it 
asks the caller if they want to continue to hold, then plays the next music-on-hold 
prompt in the series. The voice mail system skips over any music-on-hold prompts 
that have not been recorded. When the voice mail system has gone through all of 
its prompts, it begins again with the first music-on-hold prompt. 
You may want these music-on-hold prompts to contain either music...

22 Call Transfer & Call Screening ExecuMail6.5 
Call Transfer & 
Call Screening 
Whenever ExecuMail passes a call to the Comdial telephone system, it is 
transferring the call. ExecuMail has a variety of call transfer types and call 
transfer options that allow you customize how a call is transferred and what a 
caller hears. These settings can be customized for individual subscribers or set to 
meet the needs of the Comdial telephone system. 
This topic describes: 
n The Transfer -> Greeting -> Action...

Reference Manual Call Transfer 6: Call Screening 
23 
Personal ID: 8890 
SC Voice name: 0:02 
Extension # ID: 890 Hold/Archive msgs: 0 /2 days 
=EXPANDED 
TRANSFER OPTIONS= Press ESC to Exit 
-->Transfer 
>Ereeting -->Action 
Transfer? Yes-->,X >>Std: 0:OO Take-msg 
Await-Am-->4 Ringa 
Screening? No Holding? No Alt: 0:OO Max-msg: 90 set Edits OK? Yes +lrensfer Options : A Send Msg Urgent? No Screening optiona: Active: STD After Msg: Say-bye 
One key dialing: l> 2> 3> 4> 5> 
62 I> 8> 9> 02 
Figure 12:...

24 Call Transfer & Call Screenina EkecuMail6.5 
52. Max person-person recording: 300 sets Max screening recording: 6 
53. Skip back time on #: 4 Max ID attempts: 4 Bad ID Goto--> 
54. Record Pauses...Beginning: 5 Short ending: 2 Long ending: 3 
55. Beep on record? Yes Disk full warning at: 15 mins left 
56. Blank PC screen? Yes Screen Type: Auto Keypad: Q=?, Z=9 keys 
57. OS Surrender- Daily: 
Weekly: Monthly: 
58. Startup: Error notices to: 0 
59. ID for Alpha Directory: 555 Auto xfer? Yes ID for Num...

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Reference Manual 
Call Transfer & Call Screening 25 
Using a Release call transfer type allows ExecuMail to transfer calls faster, since it 
is the Comdial telephone system, not ExecuMail, that monitors the call’s progress. 
Usually the same number of ports can handle more calls with Release than with 
other call transfer types. However, the Release call transfer type 
cannot be used 
with the voice mail system’s call transfer options or call holding, since these 
features require that ExecuMail...