Comdial Execumail Voice Processing System 6.5 Instructions Manual

26 Call Transfer & Call Screening 
ExecuMail6.5 
This is a System ID that identifies the transaction box or subscriber’s message 
box. It is the number a caller dials for a particular subscriber or box. At many 
sites, a subscriber’s Extension # ID matches the subscriber’s actual telephone 
extension number. 
Transfer? (Yes or No) [Subscribers & Public Fax Box] 
Day? or Nite? (Yes or No) [Other Boxes] 
Each of these labels actually marks two fields: a yes-or-no field and a telephone 
number field. When...

Reference Manual 
Call Transfer & Call Screening 27 
set to Release or Wait Ring. 
You may enter any of these transfer option 
codes: 
A, C, D, I, M, S. If you want to change your call transfer type to Release 
or Wait Ring, 
you must first remove any transfer or screening option codes 
(except for D Dialtone Detection) before changing the call transfer type. 
A [Announce] 
The subscriber hears a beep before being connected to the caller. Use this to let 
callers know exactly when the call is being...

28 Call Transfer & Call Screening 
ExecuMail6.5 
else, he or she can simply press 2 to refuse the call and route it to the other 
subscriber’s voice mailbox. 
MC [Message 
Screen & Confirm] 
This combination is the one most commonly used for call screening. The system 
asks callers to record their name, then gives the subscriber the choice of 
accepting or refusing the call after hearing the caller’s name. If the call is refused, 
the system plays the appropriate greeting to the caller and takes an...

Reference Manual 
Call Transfer & Call Screening 29 
.,. 
,... :. .,..  i::.:::::: :::I< .. j >:,;;,s,: V:-pi:;,rpq: +&iig:.:lq~:g:i~ py; F e:-~P,.I:~.:.~:.C:.:A,~I .:~,:o:,:::$i:~:I:i::i.i-.::lj:ij~~g~::l~:,b;rl:i:~-:l : .....: 
50. M~xikinMessage Life::g$$ &y& 
51. Public Hold/Archive mscs: 0 /2 Call Report.Aging: 14 days 
New Msus: O=O:OO Total: o=o:oo 
52. Max person-person recording: 300 sets Max screening recording: 6 
53. Skip back time on #: 4 Max ID attempts: 4 Bad ID Goto--> 
54. Record...

30 Directory Assistance ExecuMail6.5 
Directory Assistance 
People who call your office may not know the extension number of the person 
they’re trying to reach. In these cases, a caller must find out the extension by 
speaking to your operator or by looking up the extension in a directory. 
To free your operator from answering repetitive requests for extension numbers, 
the voice mail system offers two kinds of on-line directory assistance: 
n Automatic directory assistance. The automatic directory...

Reference Manual Directory Assistance 3 1 
Numeric Directory 
I Works for telephones that only have 
numbers. 
I 
Flexible, user-defined structure based 
on groupings of subscribers (by Automatic Directory 
I Requires letters on the telephone 
keypad. 
I Simple, alphabetic listing by name. 
department, location, schedule, or 
other common characteristic). 
Requires special setup by the installer 
or system manager. You must 
manually add subscribers to directory 
groups, create a directory menu, and...

32 Directory Assistance ExecuMail6.5 
51. Public Hold/A&hive msgs: 0 72 New Msgk: O=s:Oc Total- o=o:oo 
52. Max person-person recording: 300 sets Max screening recording: 6 
53. Skip back time on #: 4 Max ID attempts: 4 Bad ID Goto--> 
54. Record Pauses...Beginning: 5 Short ending: 2 Long ending: 3 
55. Beep on record? Yes Disk full warning at: 15 mins left 
56. Blank PC screen? Yes Screen Type: Auto Keypad: Q=7. Z=9 keys 
57. OS Surrender- Daily: 
Weekly: Monthly: 
58. Startup: Error notices to: 0 
59....

Reference Manual Directory Assistance 33 
n The subscriber has turned off his or her directory listing by using setup 
options. This adds the 
D access code to the subscriber’s Access field. 
n The subscriber is set up to hear the enrollment conversation, but has not yet 
called the system to enroll. 
You can also keep a subscriber from changing his or her automatic directory 
listing by phone. To do this, add the letter 
A to the subscriber’s Access field. 
This will also prevent the subscriber from...

34 Director Assistance ExecuMail6.5 
the extension number. if the caller does nothing, the system repeats the Opening 
Line Action prompt. 
If more than one name matches the three letters the caller pressed, then the 
system reads the names and extensions of the first three names that match, and 
then says: 
‘To stop the directory, press the pound key. Remember, you may dial the extension 
at any time. ‘* 
[PH-Dir-ToStopDir] 
If there are still more matches, the system continues reading the list of...

Reference Manual Directory Assistance 35 
H Make sure all subscribers are entered into the system first nume ht. 
For subscribers already added to the system: Page through the Personal 
Directory, and retype each subscriber’s name, reversing the order of the 
names. For example, change Yale, Hugh to Hugh Yale. Starting 
Only 
from the day you retype the names, subscribers will be listed in reports first 
name first. 
For new subscribers: When you add subscribers, type a subscriber’s first 
and last name...