Comdial Execumail Voice Processing System 6.5 Instructions Manual

36 Directory Assistance ExecuMail6.5 
:‘i::.:i ::::i..:;:::;:;::: .:. .+;:.r :i’: ::..., i:,:y:,,, 
.i’x):::. ” : .:.. . . . . :.,. .,.:.:.;: i:.. :i”: j- :. 
::..:$& ;.. .gs’lBi . . . . . ,.; 
Directory ID: 
Member name 
Voice Ext # ID Member name Voice Ext # ID 
Jefferson, Thomas 0:02 1776 
Figure 20: A directory group 
Even though the directory group pages are included in the Groups Screen, 
directory groups are different from message groups in these ways: 
n A message group lets you leave the same...

Reference Manual Directory Assistance 3 7 
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38 Directorv Assistance ExecuMail6.5 
Opening Line 
Thank you ior caUing the XYZ Wget 
Corporafionl If you are cal/ing from a 
fouohfone phone, you may enter UM 
etiension at any time. If you do not 
know the extension, press 411 for a 
directory... 
q @l 
Numeric Directory 
Assistance 
Dim&q Menu ID: 411 
‘For Sales, press I. For Shipping, 
press 2. For Custvmer Sernce, 
Press 3.’ 
Directory 
Sub-Menu 
‘Sales: You may dial the %ustomer service: 
extension at any time. ‘Shipping: You may &I 
the...

Reference Manual Directory Assistance 39 
_: 
If an outside caller presses a key for a directory group, the system says: 
“. You may dial the extension at any time. ” 
[PH-Dir_VouMayDiaiExt] 
For example, if an outside caller presses 2 at the first directory menu, the system 
says: 
“Shipping. You may dial the extension at any time. ” 
Then, the system plays each directory group member’s recorded name, and his or 
her Extension # ID: 
“4ubscribet-S recorded name>, 

40 Directoty Assistance ExecuMail6.5 
n If you are not grouping subscribers by department, be sure to re-record the 
prompt that introduces the first directory menu. See the guide Changing the 
System Conversation for steps. 
n Test numeric directory assistance. Call the system as an outside caller, and 
select each choice on each directory menu or sub-menu. Make sure the 
system handles your call as desired. 
Adding a Directory Group or Directory Menu 
The system manager maintains numeric directory...

Reference Manual Directory Assistance 4 1 
. . 
-” 
L’ 
‘;. 
/’ 
‘ 
. 
3. Make sure the cursor is positioned in the top portion of the screen. Press 
a to delete. Press a to confirm the deletion, or press @ to cancel it. 
4. To delete additional directory groups or menus, repeat steps 2 and 3. 
Adding Subscribers to a Directory Group 
1. 
2. 
Sign in to the system. Press [Clrl)lGI to display the Groups Screen. 
Press m or IPsDnl repeatedly (or use the Jump command) to 
display the directory group, 
Press...

42 Directorv Assistance ExecuMail6.5 
3. Press a until you move the cursor to a blank Directory Name field. 
4. Press [F8). The system prompts you to type the name of the directory group 
or sub-menu you want to add. Type the first few letters of the name and 
press l-1. 
5. The system displays the first match for the letters you typed. Press a to 
select the name. Press Q to select another matching name. 
6. Repeat steps 3 through 5 until you’ve added all desired groups or menus. 
Removing a Choice from...

I 
Reference Manual Directory Assistance 43 
4. Try each of the available directory groups and sub-menus. Listen for clear, 
complete instructions for each directory group and directory sub-menu. If 
the system skips any choices you’ve set up, make sure there is a name 
recorded. 
NOTE: Make sure each directory menu and directory group has a name 
recorded. A recorded name is required. If no name is recorded, the item will 
not appear in directory assistance. 
Allowing System IDS During Directory Menus...

44 Directory Assistance ExecuMail6.5 
Ideas for Using Directory Assistance 
In addition to the directory assistance features aiready described, you can use 
transaction boxes to create special call routing applications that supplement or 
even replace the automatic directory or the numeric directory. For example, the 
system comes with a sample departments transaction box using the System ID 
411. This System ID is mentioned in the default Action prompt: 
‘lfyou’re calling horn a touchtone phone, you may...

Reference Manual Directory Assistance 45 
One key dialing: 1~700 
6> 2>800 3>555 4> 5> 
7> 8> 9> o> 
I 
Figure 25: The Departments Box (Box 411) 
Offering Automatic and Numeric Directoty Assistance 
You can also use transaction boxes to route callers to either automatic directory 
assistance or numeric directory assistance (Figure 26). 
‘Thank you for &fing tie XE’ Wget 
Corporafionl If you are calling fmm a 
iouohfone phone, you may enter the 
Transaction Box System ID: 411 “To spell a person’s name and...