Comdial Execumail Voice Processing System 6.5 Instructions Manual

6 Applications 
ExecuMail6.5 
connected to answer calls on the fifth through last incoming trunks. The direct- 
dial number for those trunks is given out to frequent callers and employees. The 
receptionist answers the first four trunks, and only those callers who are familiar 
with the system use the automated attendant. An automated attendant 
application can also serve as a backup for overflow calls, when all lines to the 
live receptionist are busy. An automated attendant system allows the...

Reference Manual Applications 7 
Combining Functions 
Because ExecuMail is an integrated voice processing product, these four 
functions can be combined easily in a single application. For example, you can 
combine automated attendant and voice mail so that ExecuMail can answer a 
call, find out what extension number the caller wants, and transfer the call to that 
extension. If the extension is busy or doesn’t answer, ExecuMail can take ‘a 
message. Adding the Fax Detect function allows you to handle...

8 Backing Up & Restoring 
ExecuMail6.5 
Backing Up & 
Restoring : 
.~ 
A backup is a copy of some or all of the voice mail computer’s files. In the event 
of an unrecoverable system failure--such as a hard disk crash-a recent backup 
will save you from reentering names of subscribers, recorded names, and all the 
directories and system parameters. Make backups regularly. ,.y 
: 
I NOTE: Backing up and restoring must be performed on-site. You cannot 
back up or restore a system using remote maintenance....

Reference Manual Backing Up & Restoring 9 
The Five Types of Backup 
There are five types of voice mail system backups you can make (from largest to 
smallest): 
w Complete backup of the entire hard disk 
n Complete backup of the voice mail system 
m Configuration backup, including prompts, recorded names, and greetings 
n Database and messages backup 
n Database backup 
Complete Backups 
A complete backup of the entire hard disk makes a copy of every file on the 
voice mail computer’s hard disk. This...

10 Backing Up & Restoring fxecuMail6.5 
names and questions. You should also rerecord subscribers’ recorded names. Or, 
add the F access code to the Access field on each subscriber’s Personal 
Directory page to turn on the enrollment conversation. The system will prompt 
the subscribers to set up their voice mailbox the next time they call the system. 
A 
database backup including messages includes all the files in a database 
backup, plus all messages on the system. 
Directories to Back Up 
Figure 1...

Reference Manual Backing Up & Restoring 11 
Busy Out the Potts and Exit the System 
To perform a backup or restore, first busy out all of the voice mail system’s ports 
and then exit to the MS-DOS prompt. The system will not be able to answer calls 
or take messages during the backup or restore, so be sure to forward calls to your 
operator. 
To busy out the system ports and exit the system: 
1. Sign in to the system. Press m to display the QuickStart Application 
Screen, Page 2 (Figure 2). 
., .,: .,......

12 Backing Up 8 Restoring ExecuMail6.5 
4. Once all port indicators change to BUSY, press @ Q twice. Type a 
System Manager ID (j=EZG]. 
You are now ready to proceed with the backup or restore, either using the 
Toolkit or another software package. 
To restart the system and reset the ports: 
1. Press [jHWW) to restart the system. 
2. Once the Banner Screen is displayed, sign in to the system. 
3. Press IPgDn) to display the QuickStart Application Screen, Page 2 (Figure 2). 
4. Highlight each field on...

Reference Manual Call Holding 7 3 
‘. 
Call Holding 
The voice mail system’s call holding feature allows you to “queue up” several 
callers holding for a busy extension. The system tells callers on hold how many 
calls are waiting in front of their call and allows each caller to continue holding, 
leave a message, or try another extension. The system may also be set up to play 
music or special messages to callers on hold. All these features are independent 
of any call holding features provided by your...

14 Call Holding 
fiecuMail6.5 
Personal ID: Sl23i2 - 
Extension # ID: 12312 
Access: PCB 
>Transfer 
Transfer? Yes-->,X 
Await-Ans-->4 
rings 
Screening? No Holding? Yea Alt: 0:OO Max-msg: 90 set Edits OK? Yes 
-Message Notification I I 
Lamp #: x Activate Lamps? Yes On Now? No 
#l: x after 0 min. 
8:OOam- 6:OOpm MTWHF 4 rings 30 min,Off 
;,i after 0 min, 6:00pm- 9:OOpm MTWHF 5 rings 60 min,Off 
after 0 min, 12:OOam-11:59pm MTWHFSU 0 rings 30 min,Off 
#4: after 0 min. 12:00am-11:59pm MTWHFSU 4 rings 60...

Reference Manual Call Holding 15 
System ID: SVOICE 
Voice name: 0:02 
t 
>Transfer 
>Greeting - >Action 
Day? Yes-->, 456 
Day: 0:lO Day: Take-msg 
Nite? No Nite: 0:OO Nite: Operator 
Await-Ans-->4 
Rings Alt: 0:oo Max-msg: 90 set 
Intro: 0:02 
Holding? VOX Edits OK? No 
Transfer Options : 
Active: D/N Send Msg Urgent? No 
After Msg: Say-bye 
Voice Selection: 
Voice> 0 Silence> SHANGUP 
Figure 8: Sample voice detect box, voice detect call holding turned on 
The values allowed in the Holding? field are:...