Comdial Execumail Voice Processing System 6.5 Instructions Manual

96 Message Playback ExecuMail6.5 
Message Playback 
Subscribers retrieve their messages by calling the voice mail system and entering 
their Personal IDS during the Opening Line, or whenever the system is listening 
for IDS. In addition to listening to his or her messages, a subscriber may also 
redirect, save, or reply to messages. While listening to a message, a subscriber 
may move backward through the message to listen to portions of it again, or fast 
forward it to jump ahead to a specific part of...

Reference Manual Message Playback 97 
The Message Stack and Announcements 
The system gives the subscriber quite a bit of information about the status of his 
or her messages before playing them. The system tells the subscriber how many 
new messages are waiting and the source of each message. The system can also 
be configured to tell a subscriber how much time it will take to listen to a set of 
messages, A subscriber can use this information to skip over all or some of the 
messages. 
When a...

98 Message Playback ExecuMail6.5 
The length of time for messages would also be announced when the subscriber 
moved to a new source of messages in the message stack. For example: 
‘Thomas Jefferson lek 3 new messages, totaling 5 minutes, 40 seconds. Would you 
like to hear them?” 
To streamline the conversation, the length of time announcement is rounded up 
to the next highest ten seconds. For example, a message lasting 22 seconds is 
announced as lasting 30 seconds. 
To turn message length...

Reference Manual Message Playback 99 
these boxes by another subscriber or guest who did not enter his or her Personal 
ID. Without the Personal ID, the system does not know who the message is from. 
At the End of the Message Stack 
Once the subscriber has reached the bottom of the message stack, the subscriber 
usually hears: 
‘There are no further messages. ” [PH-Chk-NoFurther] 
If the subscriber skipped over any messages, or if a new message has been 
received while the subscriber was checking...

100 Messacae Playback ExecuMail6.5 
“Dave Thompson 
lelt 2 messages. Would you like to hear them?” [PH-chk-MsgLeft] 
[PH-Chk_WouldYouLikeToHear] 
Pat presses 2 for no, because she saw Dave in the hallway and he said the 
messages were not important. She’ll check them later. The system moves to the 
next source in the message stack, messages from outside callers: 
‘Your message box has 3 messages. Would you like to hear them?” 
[PH-Chk-YourMessageEbx] 
[PH-Chk_WouldYouLikeToHear] 
Pat presses 1 for yes....

Reference Manual Message Playback 10 1 
,.: 
‘You have aumber> old messages to review. Would you like to hear them?” 
[PH-Chk-YouHaveReview] 
[PH-Chk-WouldLikeToHear] 
If the subscriber answers yes, the system organizes and announces each old 
message by source, just as it does with new messages. For example, let’s say the 
subscriber had two old messages from Thomas Jefferson. The system will 
announce: 
“Thomas Jefferson has 2 messages to review. Would you like to hear them?” 
Once the subscriber has...

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ExecuMail6.5 
Skip 
to the very end of the message 
Interrupt message to redirect or delete 
Slow 
down the message playback 
Raise or 
lower the volume 
Speed up the message playback 
Backward several seconds 
Pause message playback 
Forward several seconds 
Stop message and save for later retrieval 
Repeat several seconds 
I Skip to the End 
Pressing the 1 key on the touchtone pad while the system is playing a message 
causes the system to skip to the...

Reference Manual 
Message Playback 103 
Like the 1 touchtone, 2 to interrupt is active at all times during the conversation. 
If pressed while the system is asking a question, it causes the system to interrupt 
the question and assume that the 2 means a ‘no’ to the question. 
4 6 Slow Down or Speed Up Message Playback 
When a subscriber listens to a message, he or she can press the 4 key to slow it 
down, or the 6 key to speed it up. 
By default, the speed setting the subscriber chooses lasts only for...

104 Message Playback 
ExecuMail6.5 
8 Using Pause During Playback 
A subscriber can press the pause key at any time while the system plays back a 
message. Pressing the pause key causes the system to temporarily suspend 
playback of the message. The system prompts the subscriber that message 
playback has been paused. The subscriber can then press the pause key again to 
resume listening to the message from two seconds earlier in the message. The 
subscriber can also press the backward (7) repeat (#), or...

Reference Manual Message Playback 105 
When the letter N (for “No-Hands playback”) is added to a subscriber’s Access 
field, the system plays the subscriber’s messages one after the other, without 
asking, “Would you like to hear it?“. 
All the touchtone keys which control message playback are still available to the 
subscriber even with hands-free message retrieval. For example, if a subscriber 
presses the 8 touchtone to pause a message playback, the subscriber must press 8 
again for playback to...