Comdial Execumail Voice Processing System 6.5 Instructions Manual

126 Opening Line ExecuMail6.5 
Opening Line 
The Opening Line is the system’s greeting for outside callers. Like other parts of 
the system conversation, the Opening Line is composed of phrases and prompts. 
Each 
phrase is a set of instructions that tells the system which prompt (or 
prompts) to play at a given point in the conversation. Each 
prompt is an actual 
recording the system plays. 
Here is a sample Opening Line: 
“‘Hello, ExecuMail Messaging System. If you are calling from a touchtone phone,...

Reference Manual Opening Line 127 
The Intro prompt (Line 10) answers the call, announcing the organization’s 
name. This prompt is played only once per call, when the system first answers. 
The Action prompt (Line 11) tells callers what they can do to reach their 
intended extension or department. For example, the Action prompt can direct 
callers to: 
n Automatic directory assistance 
n Numeric directory assistance 
n The Public Fax Box 
m A voice detect box 
n A transaction box 
When a caller presses...

128 Opening Line ExecuMail6.5 
Each Port n Day/Nt pair of columns contains the voice fields for Opening 
Line prompts you want the system to play 
for that specific port only. For 
example, you could record Spanish prompts in the Port 4 DaylNt columns 
and publish a separate telephone number for that port. Only the callers calling 
port 4 would hear the Spanish prompts. 
If a voice field contains a recording, that field displays a number. The number 
represents how many seconds the recording lasts....

Reference Manual Opening Line 729 
Re-Recording Opening Line Prompts 
Each Opening Line prompt is recorded in a voice field on the QuickStart 
Application Screen, Page 2. For details on how to rerecord the Opening Line 
prompts, see the topic 
Recording Voice Fields. 
Storing Opening Line Prompts 
The system stores the Opening Line prompts in separate DOS sound files in the 
Opening Line prompt set’s subdirectory (OP). 
When an Opening Line prompt is recorded in a column other than the 
All 
Ports Day...

130 Opening Line ExecuMail6.5 
If the caller does not press any touchtones, the call is automatically routed to the 
System ID entered in the system 
ID if no TTs field on Line 13 of the 
QuickStart Application Screen, Page 2. This field typically has: 
l The System ID of your Operator Box, if you want callers to speak to an 
operator when they are calling from a rotary phone or don’t know which 
extension to enter. 
n The System ID of a voice detect box, if you want callers to use the system’s 
voice...

Reference Manual Operator Box 13 1 
Operator Box 
No automated attendant product can completely replace a human operator. 
ExecuMail provides a specialized transaction box, called the Operator Box, for 
handling calls that go to the operator. 
Use the Operator Box to define the operator’s extension, call transfer settings, 
greetings, and the actions the system should take when the operator is 
unavailable. You can decide how you want the system to handle callers after 
hours. You can also create...

132 Operator Box ExecuMail6.5 
Day Nt Day Nt Day Nt Day Nt Day Nt 
I I I I I 
10. Intro (Hello, this is...): 
QP 

Reference Manual Operator Box 133 
The following call transfer type options apply only if call transfer is set to Yes: 
Release [Release] 
This is the best call transfer type to use for transferring calls to the operator. Calls 
appear at the operator console as direct trunk calls. However, the operator’s 
console must support automatic camp-on of multiple calls transferred to it. 
AwaitAnswer [Await-Anal 
This call transfer type is used when the operator console cannot support 
automatic camp-on of...

134 ODerafor Box ExecuMail6.6 
A [Announce] 
The operator hears a beep before being connected to the caller. 
c [Confirm] 
Before a call is transferred, the operator can choose whether to take the call. If 
the call is refused, the system returns to the caller to play the operator’s greeting 
and then takes an action. 
D 
[Dialtone Detection] 
The voice mail system checks for dialtone before the call is transferred to the 
operator. Use this transfer option if the Comdial telephone system does not...

Reference Manual Operator Box 135 
,’ Greeting 
The Operator Box greetings are stored in the Greeting section of the screen. If 
a transfer to the operator’s telephone extension is not successful, the system plays 
the active greeting, and then takes the designated action. 
The Operator Box greetings can only be m-recorded by the system manager at 
the console. The Operator Box’s greetings can not be recorded by phone. 
The greeting does not have to be an actual “greeting”. It can be any message or...