Canon printer imageCLASS MF4570dn User Manual

							8-17
Maintenance
 6  Remove any paper from the paper cassette. 
      
  NOTE  
 If the paper guide at the front projects from the paper 
cassette 
 Push the paper guide into the paper cassette. 
  
 7  Lower the dust cover. 
 8  Close the paper cassette. 
  
    
 9  Move the machine. 
 Ensure that all covers and trays are closed, and hold the lift handles 
with the front side of the machine facing you. 
 Check the weight of the machine to carry it safely. 
 
 “Main Specifications” (àP.11-2) 
  
    
       
  
 10  Carefully set the machine down on the new 
installation site. 
 
 NOTE  
 When reinstalling the machine 
 Refer to the supplied Starter Guide. 
  
   Precautions  when  Transporting  the 
Machine 
  IMPORTANT  
 Do not carry the machine with covers or trays open. 
 Make sure that the scanning platform and paper cassette are closed 
before carrying the machine. 
  
  
  CAUTION 
 Set the machine down slowly and carefully. 
 Be careful not to hurt your hands or fingers. 
  WARNING 
 When transporting the machine 
 Be sure to turn off the power switches of the machine 
and your computer, and then unplug the power plug and 
interface cables. 
 Failure to do so can damage the cables or cords, resulting in 
a fire or electrical shock. 
 When transporting the machine long distance 
 To prevent damage to the machine during transportation, 
refer to the following.  •   Remove the toner cartridge. 
•   Securely pack the printer in its original box with the  original packing materials. 
*   If the original box and packing materials are not available,  find an appropriate box along with packing materials and 
pack the machine and the parts appropriately.  
						

							8-18
Maintenance 
						

							9-1
Chapter
9
  Troubleshooting   
 This section describes solutions for cases such as paper jam and when problems are not 
solved. 
Clearing Jams 9-2
Document Jams in the Feeder  9-3
Paper Jams Inside the Machine  9-3
Display Message 9-6
Error Codes  9-6
If  Appears  9-8
Troubleshooting 9-9
Check the Following First  9-9
Is the power switched ON?  9-9
Has the power switch been just turned ON?  9-9
Is the machine in Sleep mode?  9-9
Are the settings proper?  9-9
Is the Error indicator on or blinking?  9-9
Does a message appear on the display?  9-10
Is the telephone line connected or configured properly?  9-10
If You Cannot Solve a Problem 9-10
If a Power Failure Occurs 9-11
If You Cannot Solve a Problem  9-12
Customer Support (U.S.A.)  9-12
Customer Support (Canada)  9-12
Print Result Is Not Good 9-13
Paper Curls  9-13
Paper Creases  9-14
Printing Is Uneven  9-14
White Specks Appear  9-15
The Toner Does Not Fix onto the Paper Well  9-16
The Printed Paper Has Vertical Streaks  9-16
Smudge Marks of Spattering Toner Appear around the Text or 
Patterns 9-17
The Overall Print Result Is Dark  9-17
Copied Lines and Text Appear Faded  9-18
Printed Bar Codes Cannot Be Scanned  9-18
Paper Jams Occur Frequently When Performing 
2-Sided Printing (MF4570dn Only)  9-18 
						

							9-2
Troubleshooting 
Keys to be used for this operation  
 When  appears on the display, a paper jam has 
occurred in the feeder or inside the machine. To remove the 
jammed document or paper, follow the instructions on the 
display. Press [
] to view the next step.      
 
  Paper jam.
Press [  ] to
display steps.
 
   “Document Jams in the Feeder” (àP.9-3) 
 
  “Paper Jams Inside the Machine” (àP.9-3) 
  IMPORTANT  
 If the jammed paper is torn 
 Remove all torn pieces to avoid further jams. 
 If repeated paper jams occur 
 Check the following. 
•  Ensure that the following packing material is completely 
removed.
    
This part (a plastic part
attached to the end of
paper) is also a packing
material. Be sure to
remove it.
•   Fan the paper stack and tap the edge on a flat surface to align 
the paper before loading it into the machine. 
•   Ensure that the paper you are using meets the requirements for  use.  
 
 “Paper Requirements” (àP.2-6) 
•   Ensure that you have removed all scraps of paper from the inside  of the machine. 
 Do not touch the transfer roller (A). 
 Touching the transfer roller (A) may damage the machine. 
     
(A)  
  
 
 NOTE  
 Do not force the jammed document or paper out of the 
machine 
 Contact your local authorized Canon dealer or the Canon help line 
for assistance, if needed. 
  
   Clearing  Jams 
  WARNING 
 When removing the jammed document or paper 
 Use caution to avoid cutting your hands. 
 When removing jammed paper or when inspecting the 
inside of the machine 
 Do not allow necklaces, bracelets, or other metal objects to 
touch the inside of the machine, as this may result in burns 
or electrical shock. 
  CAUTION 
 If loose toner comes into contact with your skin or 
clothing 
 Wash with cold water. Avoid warm water, as this will set the 
toner and cause it to stain your skin or clothing. 
 When removing the jammed document or paper 
 If paper is jammed, remove the jammed paper so that any 
pieces of paper do not remain inside the machine according 
to the displayed message. Also, do not put your hand in an 
area other than indicated areas, as this may result in personal 
injuries or burns. 
 Do not touch the fixing unit (A). 
 Touching the fixing unit (A) may cause burns as it becomes 
very hot during use. 
(A) 
						

							9-3
Troubleshooting
   Document Jams in the Feeder 
 Referring to the procedure on the display, follow the steps 
below to remove jammed documents. 
  
 1  Remove any document loaded in the feeder. 
 2  Open the feeder cover. 
      
 3  Remove any jammed document by pulling it 
gently. 
       
 4  Close the feeder cover. 
  
    
 5  Place documents in the feeder. 
   Paper Jams Inside the Machine 
 Referring to the procedure on the display, follow the steps 
below to remove jammed paper. 
 1  Hold the operation panel. 
  
    
 2  Lift the scanning platform. 
  
    
   If you cannot lift the scanning platform 
 Ensure that the feeder is completely closed. 
 Do not try to forcefully lift the scanning platform, as this may 
damage the machine. 
 *   If you set thick documents such as a book, the feeder may not be 
completely closed. Remove the documents. 
  
 3  Hold the grip on the left front side of the toner  cover. 
        
						

							9-4
Troubleshooting
 4  Open the toner cover. 
      
 5  Remove the toner cartridge. 
  
    
 6  Remove any jammed paper by pulling it gently. 
  
    
 If you do not see the leading edge of the jammed paper
  
 Do not force to pull the paper, and proceed to step 7. 
 7  Push up the green colored part (A), and then pull  the paper exit guide to open. 
     
(A)
(1)
(2)  
     
(3)
 
 8  Remove any jammed paper by pulling it gently. 
       
 If you do not see the leading edge of the jammed paper 
 Do not force to pull the paper, and proceed to step 9. 
 9  Lift the paper exit guide, and then firmly close it. 
 Ensure that each end of the paper exit guide is closed. 
  
  
(1)  
     
(2)  
 10  Remove any jammed paper by pulling it gently. 
 (1)  Gently pull any jammed paper downward from between the 
fixing unit (A) and transfer roller (B) until the leading edge 
emerges from the machine. 
       
(B)
(A)  
 (2)  When the leading edge emerges, hold both sides of the 
jammed paper and carefully pull it out. 
          
						

							9-5
Troubleshooting
 11  Remove any jammed paper by pulling it gently. 
      
 12  Lift the dust cover. 
  
    
 13  Remove any paper loaded in the paper cassette. 
  
    
 14  Remove any jammed paper by pulling it gently. 
  
    
 15  Reload paper into the paper cassette and lower 
the dust cover. 
 For  MF4570dn 
 
 Next, proceed to step 16. 
 For  MF4450 
 
  Proceed to step 19. 
 16  Open the rear cover. 
       
 17  Remove any jammed paper by pulling it gently. 
  
    
 18  Close the rear cover. 
 19  Insert the toner cartridge. 
 Fit the protrusions (A) on each side of the toner cartridge into the 
guides located on each side of the machine,and then slide the 
toner cartridge into the machine until the toner cartridge meets 
the back of the machine. 
  
  
(A)
(A)  
 20  Close the toner cover. 
 
 
 If you cannot close the toner cover 
 Ensure that the toner cartridge properly set in the machine. Do 
not try to forcefully close the toner cover, as this may damage the 
machine. 
  
 21  Lower the scanning platform. 
 The machine is ready to print.  
						

							9-6
Troubleshooting
 If messages appear, see the following and solve the problem.  
  
 e-Manual à Troubleshooting à Display Messages  
  
  
  
  
  
  
  
 An error code is a 3-digit code recorded as an error log when an error occurs. 
 You can view the code in the following locations.  
Error codes for fax jobs •  Error send report
•  Error receive report
•  Job history in the system status screen
 



















































 


Error Report (Send)
Send job resulted in error.
Job No.
Address
Name
Start Time
Call Length
Sheets
Result 0123
0123456789
name
01/01 02:07 AM
0115
1
NG
#018  Busy/No Signal           
Error code
01/01/2011 02:07 PM  FAX
123XXXXXXXCANON P.0001
 
 For details on the reports, refer to the following. 
  
 e-Manual à Basic Operation  à Setting the Report to Print Automatically 
  
 For details on the error code, see the following. 
#001 Cause
A document may be jammed.
Action Remove the jammed document.
#003 Cause
A high volume of data is causing the transmission to take a very long time.
Action 1 Reduce the scanning resolution, and then try to send the document again.
Action 2 Reduce the scanning resolution or ask the sender to divide the document before sending it again.
#005 Cause 1
A fax recipient did not respond within 35 seconds.
Action Repeat the procedure from the first step. Additionally, ask the recipient to check the fax machine. If you are making an 
overseas call, add a pause to the fax number.
Cause 2 The recipient may not be using a G3 fax machine.
Action Ask the recipient what type of fax machine is being used, and then send the document to the recipient’s G3 fax 
machine. If the recipient does not have a G3 fax machine, send the document again using a communication mode 
compatible with the recipient’s fax machine.
#012 Cause
The recipient’s machine has run out of paper.
Action Ask the recipient to ensure that paper is loaded in their machine.
#018 Cause 1
Redialing was not able to obtain any response. The line may be in use or disconnected.
Action Wait a moment, and then try again. If you are still unable to send the document, ask the recipient to verify that the fax 
machine is turned ON. If the line is busy, wait a few moments, and try to send the document again.
Cause 2 You were not able to send the document because the line is busy or disconnected.
Action Verify that the recipient can communicate with you, and then try again.
Cause 3 The settings on the recipient’s machine are incompatible with yours.
Action Verify that the recipient can communicate with you, and then try again.
Cause 4 No pause was added to the fax number when attempting an international fax transmission.
Action Add a pause after the country code or the recipient’s fax number, and then redial the number. If you want to send the 
document to a recipient that is registered under a onetouch key, change the settings for international sending in the 
detailed setting screen.
   Display  Message 
 Error  Codes   
						

							9-7
Troubleshooting
#022Cause
Sending faxes from a computer is restricted.
Action The restriction needs to be canceled. Contact your administrator for more details.  e-Manual à Security 
à Restricting Destination Operations/Sending Functions  à Restricting Fax Sending from a 
Computer
#037 Cause 1
The machine’s memory is full.
Action 1 Print, send, or delete any documents stored in the memory.
Action 2 For a copy job, divide the document into two or set  to  before copying.
 e-Manual à Copy à Selecting Image Quality (Copy)
Cause 2 The data size exceeds the machine’s available memory.
Action Reduce the data resolution or change the file format to reduce the data volume.
#054 Cause 1
A user abbreviation or a user fax number is not registered when sending a fax from a computer.
Action Register the user abbreviation and the user fax number.
Cause 2 The recipient’s fax number exceeds 40 digits when sending a fax from a computer or importing a destination from the 
address book.
Action Reduce the recipient’s fax number under 40 digits.
#099 Cause
You unintentionally canceled a job.
Action Try to resend the job.
#995 Cause
The job waiting to be sent or received has canceled by a user.
Action Retry to send or receive the job as needed. 
						

							9-8
Troubleshooting
 The message appears when the paper size specified in , or  in the  menu is different from 
the size of the paper loaded in the paper cassette or multi-purpose tray. If the message appears, perform the following operations.       
  NOTE 
 When printing using the printer driver 
 To ignore the message and proceed to print on paper that is currently set, press [] or [] to select , and then press [OK]. However, 
images may be printed improperly, for example, part of images may not be printed. 
  
  
 Change the  menu according to the size of the loaded paper 
 Cancel the job, see “Setting a Paper Size and Type” (àP.2-14) , and then change . 
  
  IMPORTANT  
 When printing using the printer driver 
 Check that the paper size setting on the computer is also correct. 
  
  
 Loading paper of the size specified in the  menu 
 (1)  See “Loading Paper” ( àP.2-9) and reload the paper specified in the  menu. 
 (2)  Press  [
] or [] to select , and then press [OK]. 
 If  Appears