Canon printer imageCLASS MF4370dn User Manual

							
11-18
Troubleshooting 
Error Messages
Message Description Action
PAPER JAMPaper jams have occurred in the machine. 
 
appears alternately. Clear the paper jam (See “Clearing Jams,” 
on p. 11-2) and reload paper in the paper 
cassette or multi-purpose tray. The cover 
must be opened and closed to resume the 
current job.
PAPER JAM
OPEN REAR COVER Paper jams have occurred in the machine. 
 
appears alternately. Clear the paper jam (See “Clearing Jams,” 
on p. 11-2) and reload paper in the paper 
cassette or multi-purpose tray. The cover 
must be opened and closed to resume the 
current job.
PLEASE WAIT This message appears when turning on the 
main power switch, or when the machine is 
not ready for printing. Wait until the message disappears.
REMOVE MP PAPER Paper is loaded in the multi-purpose tray. Remove the paper from the multi-purpose 
tray. The machine will not print faxes, reports, 
or lists when paper is loaded in the multi-
purpose tray. They will be stored in memory.
SET PAPER AGAIN
SET TONER AGAIN Paper is not loaded properly, or the toner 
cartridge is not set.
Load paper properly. (For instructions on how 
to load paper in the paper cassette or multi-
purpose tray, see  “Loading Paper,” on p. 2-8. )
Set the toner cartridge in the machine (see 
 “Set Up the Machine,” in the Starter Guide or 
“Setting Up the Machine,” in the e-Manual).
SYSTEM ERROR
EXXX A system error has occurred.  will be 
a three-digit code that indicates a particular 
type of error. Turn OFF the main power switch, wait for 
more than 5 seconds, then turn it ON again. 
If the message persists, turn OFF the main 
power switch, disconnect the power cord, 
and contact Canon Customer Care Center.
WRONG PASSWORD The memory lock reception password or 
system password you entered is incorrect. Enter the correct password. For details, see 
“Receiving Documents in Memory without 
Printing Out (Memory Lock Reception),” on 
p. 5-41 or “Security,” in the e-Manual.
   
						

							
11-19
Troubleshooting 
 Error  Codes 
        Erro r C o d es Error Codes 
 An error code is a four-digit code shown on an ERROR TX REPORT or an RX REPORT when an 
error occurs. 



 For details on reports, see “Introduction of the Machine,” in the e-Manual. 
  
 See the table below for individual error codes. 
Error Code Description Action
00A0
Transmission was manually canceled on the 
machine. Resend the document if necessary.
00A1There is a document jam. Clear the document jam.
00FFAll redialing attempts have failed. Check if the recipient’s number is correct or the 
telephone cable is properly connected, and try 
again.
0001The sender may not be using a G3 fax machine. Make sure the sender’s machine is compatible with your machine.
0070Reception was manually canceled on the 
machine.Ask the sender to resend the document if 
necessary.
0071The machine’s memory is full. Print, send, or delete any documents stored in 
memory.
0080The recipient’s machine did not respond within 
35 seconds.Resend the document. Ask the other party 
to check their machine. If you are making an 
overseas call, add a pause to the number.
008DThe recipient’s machine has run out of paper. Ask the recipient to make sure that paper is 
loaded in their machine. 
						

							
11-20
Troubleshooting 
  If  is displayed   
    If  < LO AD  C O RREC T P A PER >  i s  d is p la ye dIf  is displayed
When  appears on the display, the size of the paper in the paper 
cassette or multi-purpose tray is different from that of the paper specified in  
for  or . You need to load the correct size paper or change the paper 
size in  for  or .
 For print jobs, you need to specify the paper size from your computer.
 
 R elo ad in g t h e P ap er  Reloading the Paper 
 1 
Load the correct size paper as shown on 
the display, then press [OK] to resume the 
job. 
 The machine re-starts printing. 
 C han gin g t h e P ap er S iz e  S ettin g  Changing the Paper Size Setting 
 Follow this procedure to change the paper size 
setting. 
 1 
Press  [Paper Settings] repeatedly to 
select  or , then 
press [OK]. 
 
CASSETTE
 
If  appears during a copy 
job, you cannot access the paper size setting 
through 
 [Paper Settings]. In this case, cancel 
the job first, then press  [Paper Settings] and 
change the paper size setting. For how to cancel 
copy jobs, see “Canceling Copy Jobs,” on p. 4-5.
 2 
Press [] or [] to select the paper 
size same as paper loaded into the 
machine, then press [OK]. 
                  LTR PAPER SIZE 
 3 
Press  [Stop/Reset] to return to the 
standby mode. 
  Now ready to copy your document. 
 For a fax job or report printing, go to the next 
step.  
 4 
Press [OK] to resume the job. 
 No further operation is required.  –
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11-21
Troubleshooting 
  If a Power Failure Occurs  
        If  a  P o w er F a il u re  O cc u rs  If a Power Failure Occurs 
  If a power failure occurs, you cannot copy, scan, or print documents. 
 For fax operations in a power failure 
 You cannot send and receive documents. 
 Depending on your telephone, you may not be able to make telephone calls. 
 You can receive telephone calls from the telephone connected to the machine. 
 Even if power is suddenly lost due to a power failure or accidental unplugging, any sent or 
received documents stored in memory are backed up for about 5 minutes. However, after 
this period of time, the machine may lose any data stored in the memory. If this happens, 
the display shows  when power is restored and automatically prints a Lost 
Report (unless the cartridge is empty or there is no paper in the machine) that lists the 
documents (received in the last 60 transactions) that were lost from memory as a result of 
the power cut.  
  
Ô
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11-22
Troubleshooting 
  If You Cannot Solve a Problem  
        If  Y o u  C an not S o lv e  a  P ro b le m  If You Cannot Solve a Problem 
 This section describes the customer support services. 
    Cu sto m er S u p p ort ( U .S .A .)  Customer Support (U.S.A.) 
 If you cannot solve the problem after having referred to the information in this chapter, contact Canon 
Customer Care Center at 1-800-OK-CANON Monday through Friday between the hours of 8:00 A.M. to 8:00 
P.M. EST. On-line support is also available 24 hours a day at the website http://www.canontechsupport.com. 
    C u sto m er S u p p ort ( C an ad a) Customer Support (Canada) 
 Canon Canada Inc., offers a full range of customer technical support options*: 
 * Support program specifics are subject to change without notice.” 
 For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and 
answers to frequently asked questions, visit http://www.canon.ca/ 
 Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still 
under warranty 1-800-652-2666 
 For the location of the authorized service facility nearest you, visit http://www.canon.ca/ or 1-800-652-2666 
 If the problem cannot be corrected by using one of the above technical support options, repair options are 
available at the time of your call to the live technical support number above or via the website at http://
www.canon.ca/
* Support program specifics are subject to change without notice. 
 Please have the following information ready when you contact Canon:    Product name (imageCLASS MF4380dn/imageCLASS MF4370dn/imageCLASS MF4350d)  
 Serial number (on the label located inside top of the front cover) 
 Place of purchase 
 Nature of problem 
 Steps you have taken to solve the problem and the results 
   If the machine makes strange noises, emits smoke or odd odor, turn OFF the main power switch immediately, disconnect the power  
cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself. 
   Attempting to repair the machine yourself may void the limited warranty. 
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Machine Settings 
12
  
     Machine  Settings   
  
 This chapter describes how to change and check the machine settings. 
Machine Settings .......................................................12-2
Printing USER DATA LIST ................................................ 12-2
Accessing the Setting Menu ......................................... 12-2
Setting Menu .............................................................12-3 VOLUME CONTROL SETTINGS ...................................... 12-3
BROADCAST .................................................................\
....... 12-3
COMMON SETTINGS ........................................................ 12-3
COPY SETTINGS ................................................................. 12-4
FAX SETTINGS ..................................................................... 12-5
ADDRESS BOOK SET. ........................................................ 12-6
PRINTER SETTINGS ........................................................... 12-6
TIMER SETTINGS ................................................................ 12-7
ADJUST./CLEANING .......................................................... 12-8
REPORT SETTINGS ............................................................ 12-8
SYSTEM SETTINGS ............................................................ 12-9 
						

							
12-2
Machine Settings 
  Machine  Settings   
Mach in e S ettin gsMachine Settings
You can adjust the machine settings from the Setting Menu to customize the way the 
machine works.
 
 Prin tin g U SER  D ATA  L IS T   Printing USER DATA LIST 
 To see the list of current settings, print out USER 
DATA LIST. 
 1 
Press  [Report] repeatedly to select 
, then press [OK]. 
    USER DATA LIST 
 USER DATA LIST will be printed. 
 A cce ssin g t h e S ettin g M en u  Accessing the Setting Menu 
 To access the setting menu, follow the procedures 
bellow. 
 1 
Press  [Menu]. 
  
 2 
Press [] or [] to select the menu 
you want to access, then press [OK]. 
 1  VOLUME CONTROL MENU 
   
  
  
  
  
  
  
  
  
  
   
–
–
–
–
–
–
–
–
–
–
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 3 
Press [] or [] to select a submenu, 
then press [OK]. 
 1  MONITOR VOLUME VOLUME CONTROL 
  For details on the submenu, see “Setting Menu,” 
on p. 12-3.  
 4 
To register the settings or go to a 
submenu item, press [OK].  
 5 
When finished, press  [Stop/Reset] to 
return to the standby mode. 
If you press  [Stop/Reset] before pressing 
[OK], the setting will not be registered. 
Press 
 [Menu] to return to the previous 
display.
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12-3
Machine Settings 
  Setting  Menu  
        Settin g M en u Setting Menu 
 The default settings are indicated in bold text. 
  
 Depending on the country of purchase, some settings may not be available. 
 The menus described in this section are based on the MF4370dn. Depending on the model of your machine, some 
settings may not be available and the number on the top of each menu may vary. 
 V O LU M E C O NTR O L S ET TIN GS  VOLUME CONTROL SETTINGS 
Item Settings Applicable Page
1 MONITOR VOLUME (0–3) ( 2) e-Manual
“Introduction of the Machine”
2 CALLING TONE (0–3) (
2)
3 ENTRY TONE (0–3) ( 2)
4 ERROR TONE (0–3) ( 2)
  
 B RO AD CA ST   BROADCAST 
Item Settings Applicable Page
NO.0##= Maximum 124 recipients p. 5-21
  
 C O M MON S ET TIN GS  COMMON  SETTINGS 
Item Settings Applicable Page
1 INITIAL FUNCTION COPY
FAX
SCAN
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– e-Manual
“Introduction of the  Machine”
2 TONER SAVER MODE OFF
ON
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3 DISPLAY LANGUAGE ENGLISH
FRENCH
SPANISH
PORTUGUESE
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12-4
Machine Settings 
Setting Menu
      CO PY  S ET TIN GS COPY SETTINGS 
Item Settings Applicable Page
1 STANDARD SETTINGS
1 IMAGE QUALITY TEXT/PHOTO
TEXT
PHOTO
TEXT/PHOTO+
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2 DENSITY AUTO MANUAL (1–9 (5))
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3 ZOOM RATIO PRESET RATIO 200% MAX. 129% STMT → LTR
100%
78% LGL  → LTR
64%
50% MIN.
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MANUAL 1 % increments. (50–200% ( 100%))
4 AUTO COLLATE OFF
ON
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5 2-SIDED 2-SIDED OFF
1 > 2-SIDED:
•  TYPE OF OUTPUT (BOOK TYPE, CALENDAR TYPE)
2 > SIDED*: •  TYPE OF ORIGINAL (BOOK TYPE, CALENDAR TYPE)
•  TYPE OF OUTPUT (BOOK TYPE, CALENDAR  TYPE)
2 > 1-SIDED*: •  TYPE OF ORIGINAL (BOOK TYPE, CALENDAR TYPE)
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2 PAPER SIZE GROUP INCHES
A
AB
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* MF4380dn only 
						

							
12-5
Machine Settings 
Setting Menu
      FA X S ET TIN GS FAX SETTINGS 
Item Settings Applicable Page
1 RX MODE p. 5-4
FAX/TEL p. 5-10
1 RING START TIME 4–30SEC ( 6SEC)
2 F/T RING TIME 10–45SEC ( 22SEC)
3 F/T SWITCH ACTION RECEIVE
DISCONNECT
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MANUAL
FaxOnly
AnsMode
DRPD NORMAL RING
DOUBLE RING
SHORT-SHORT-LONG
SHORT-LONG-SHORT
OTHER RING TYPE
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2 USER SETTINGS 1 UNIT TELEPHONE # Maximum 20 digits p. 5-12
2 UNIT NAME Maximum 32 characters p. 5-12
3 TEL LINE TYPE TOUCH TONE
ROTARY PULSE
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– p. 5-11
4 PUBLIC LINE DIRECT
ADAPTER 1
ADAPTER 2
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5 STANDARD SETTINGS 1 DENSITY 1–9 ( 5) p. 5-29
2 IMAGE QUALITY STANDARD
FINE
PHOTO
SUPER FINE
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3 TX SETTINGS 1 AUTO REDIAL OFF ON
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– p. 5-26
REDIAL TIMES 1–10TIMES ( 2TIMES)
REDIAL INTERVAL 2–99MIN. ( 2MIN.)
2 DIALING LINE CHCK OFF
ON
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4 RX SETTINGS 1 INCOMING RING OFF ON
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RING COUNT 1–16TIMES ( 2TIMES)