Canon printer imageCLASS MF4370dn User Manual

							
11-8
Troubleshooting 
Clearing Jams
  1010
  Insert the toner cartridge so that the 
protrusion on the right side of the toner 
cartridge (A) fits into the guide (B) located 
on the right side of the machine and slide 
it down parallel to the guide. 



  1111
  Push down the toner cartridge to make 
sure it is properly set in the machine. 
 
 
  1212
  Hold the grip (A) on the right front side of 
the toner cover. 
  
  1313
  Close the toner cover. 
  
  1414
  Lower the scanning platform. 
  
Be careful not to get your fingers caught.
If you cannot close the toner cover, do not force 
it to close. Open the cover and make sure the 
toner cartridge is properly set in the machine.
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  1
515
  Remove the dust cover from the paper 
cassette. 
   
						

							
11-9
Troubleshooting 
Clearing Jams
  1616
  Open the front panel of the paper 
cassette. 
  
  1717
  Remove the paper in the paper cassette. 
  
  1818
  Hold both sides of the jammed paper and 
slowly pull it out in the direction of the 
arrow. 


						

							
11-10
Troubleshooting 
Clearing Jams
  2121
  Set the dust cover on the paper cassette. 




  2222
  Open the rear cover. 
  
 This operation is required only when  appears on the display. 
  2323
  Hold both sides of the jammed paper and 
gently pull it out upward. 
  
 This operation is required only when  appears on the display. 
 If the jammed paper is badly folded, similar to 
the folds of an accordion, ease the jammed 
paper loose and then pull it out from the 
machine. 
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  2
424
  Close the rear cover. 
  
 This operation is required only when  appears on the display. 
Be careful not to get your fingers caught.
To reset the machine, open the toner cover and 
then close it.
    
						

							
11-11
Troubleshooting 
Clearing Jams
 For  MF4350d 
 1 
Remove the dust cover from the paper 
feeding tray. 
  
 2 
Remove the paper in the paper feeding 
tray. 
  
 3 
Open the rear cover. 
  
 This operation is required only when  appears on the 
display. 
Ô
 4 
Lift the scanning platform until it is 
locked (A), and open the printer cover (B). 
   
						

							
11-12
Troubleshooting 
Clearing Jams
 5 
Remove the toner cartridge from the 
machine. 
  
Remove watches and any bracelets or rings 
when touching the inside of the machine. 
These items might be damaged if they come 
into contact with the parts inside of the 
machine.
To avoid exposing the toner cartridge to light, 
place it in its protective bag or wrap it in a thick 
cloth.
Do not open the drum protective shutter on 
the toner cartridge. Print quality may 
deteriorate if the drum surface is exposed to 
light or is damaged.
Do not touch the fixing assembly (A) as it 
becomes very hot during use.
Do not touch the transfer roller (B) as this can 
damage the machine.–
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Always hold the toner cartridge by its handle (A).
 6 
Hold both sides of the jammed paper and 
gently pull it out. 
  
 7 
Gently pull the jammed paper between 
the fixing assembly (A) and transfer roller 
(B) until the leading edge emerges from 
the machine. 
   
						

							
11-13
Troubleshooting 
Clearing Jams
 8 
Hold both sides of the jammed paper and 
carefully pull it out. 
  
 9 
Hold both sides of the jammed paper and 
gently pull it out upward. 
 This operation is required only when  appears on the 
display. 
  
 If the jammed paper is badly folded, similar to 
the folds of an accordion, ease the jammed 
paper loose and then pull it out from the 
machine. 
  
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–
  1010
  Hold both sides of the jammed paper and 
slowly pull it out in the direction of the 
arrow. 


						

							
11-14
Troubleshooting 
Clearing Jams
  1111
  Hold the toner cartridge by its handle. 
  
 The arrow (A) on the toner cartridge should be 
facing away from you and pointing down. 
Do not open the drum protective shutter on the 
toner cartridge. Print quality may deteriorate if the 
drum surface is exposed to light or is damaged.
  1212
  Insert the toner cartridge into the 
machine as far as it will go. 
 
A
 
 Align the guide (A) on the left side of the toner 
cartridge with the groove inside the machine. 
  1313
  Push down the toner cartridge to make 
sure it is properly set in the machine. 
  
  1414
  Close the printer cover and lower the 
scanning platform. 
  
Be careful not to get your fingers caught.
  1515
  Close the rear cover. 
  
 This operation is required only when  appears on the 
display. 
Be careful not to get your fingers caught.
To reset the machine, open the toner cover and 
then close it. 
						

							
11-15
Troubleshooting 
Clearing Jams
  1616
  Load the paper into the paper feeding 
tray. 
  
  1717
  Set the dust cover on the paper feeding 
tray. 
  
After all the procedures are completed, the 
machine should be ready for operating. If the 
machine returns to the standby mode, 
troubleshooting has been successful. If the 
machine does not return to the standby mode, 
check if jammed paper is still left in the machine.
   
						

							
11-16
Troubleshooting 
  Error  Messages  
        Erro r M essa g es Error Messages 
 See the table below when the error and status messages appear on the display. 
Message Description Action
AVAILABLE MEMORY 
nn% This message shows the percentage of the 
memory currently available.
If you need more space, wait for the machine 
to send any documents in memory. Also 
print, send, or delete any documents stored 
in memory.
CANNOT PRINT RX 
DATA The machine temporarily received the fax in 
memory because an error of some kind has 
occurred in the machine.
This error message appears with one of the 
messages below.









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– This error message appears with another 
message. When the error is resolved, the 
received data will be printed out. For how 
to solve the problem, see the action for the 
messages displayed with it.
CHANGE REG’D SIZE 
à  PAPER SETTINGS The paper size is not appropriate for your 
print jobs.
To print reports or received data, set the 
 paper size to , , 
, , , , 
, , , or 
. For details, see “Setting 
Paper Size and Type,” on p. 2-14.
To print received data on both sides of 
paper, set the  paper size to 
 or . For details, see “Setting 
Paper Size and Type,” on p. 2-14.
For 2-sided copying, set the paper size to 
 or . For details, see “Setting 
Paper Size and Type,” on p. 2-14.
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CHECK DOCUMENT A document jam may have occurred in the 
ADF. Remove the jammed document.
CLOSE COVER 
TONER COVER The toner cover is not closed completely. Check the toner cover, and make sure that it 
is completely closed.
HANG UP PHONE The external telephone is off the hook. Hang up the external telephone.
LIFT PANEL TO OPEN
OPEN TONER COVER Appears alternately with other messages. Varies by the message that appears. For 
details, see the explanation for the message 
(i.e., ). 
						

							
11-17
Troubleshooting 
Error Messages
Message Description Action
LOAD CORRECT 
PAPERThe size of the paper in the paper cassette 
or multi-purpose tray is different from that 
of the paper specified in  for 
 or . Load the correct size paper or change the 
paper size in  for  
or . For details, see “If  is displayed,” on p. 11-20.
LOAD PAPER No paper is loaded in the paper cassette 
or multipurpose tray when copying or 
printing.
– Load paper correctly. Then press [OK] when 
using the paper cassette.
–
No paper is loaded in the paper cassette 
or multi-purpose tray when printing a 
received document.
Or, when printing a report or list, this 
message appears if the paper size is not 
appropriate for printing a report or list 
even if paper is loaded. This error message 
appears with one of the messages below. 
 

– Load paper correctly. Then press [OK] 
when using the paper cassette. For report 
or list, set the paper size to , , 
, , , , 
, , , or 
, and then load paper of the 
same size.
–
LOST IMAGE The machine was turned OFF with 
documents stored in the machine’s memory.
Please note that any data stored in the 
memory, including received fax documents, 
will be deleted if you leave the machine 
turned OFF for about 5 minutes. The error is automatically released after two 
seconds, and the machine automatically 
prints out the lost report that shows the 
records still existing in the activity report.
MEMORY FULL The machine is full of jobs.
– Print, send, or delete any documents 
stored in memory.
Divide the document stack or data into a 
few parts and try again one by one.
Send the document with low resolution.
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The number of TX/RX jobs that can be 
stored in memory reached the Maximum.
– The machine memory can store up to 256 
fax jobs including sending and receiving 
jobs. (Based on the condition that the other 
party sends the fax by the imageCLASS 
MF4380dn with ITU-T Standard Chart No.1, 
standard mode.) Wait for the machine to 
send any faxes in memory. Also print or 
delete any documents in memory.
–
NOT AVAILABLE You pressed the one-touch key that has 
already been registered, when you are 
registering group dialing.
– Register the one-touch key that is not used.
You selected the group dialing that has 
already been registered, when you are 
registering a one-touch key.
–
NOT REGISTERED No recipient is registered for the one-touch 
key or coded dial code you pressed. Register the recipients before using the 
Address Book function.
OUT OF TONER
CHANGE TONER The toner ran out completely. Replace the toner cartridge.