Canon Pixma Ip4700 User Guide

							Advanced Guide > Troubleshooting > Paper Jams > Paper Is Jammed inside the Printer at the Transport Unit
Paper Is Jammed inside the Printer at the Transport  Unit
Remove the paper following the procedure below.
1.Detach the Rear Cover.
2.Pull the paper out slowly.
Note
Be careful not to touch the components inside the printer.
If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be
ejected automatically.
3.Attach the Rear Cover.
Push the left side of the Rear Cover until it is cl osed completely.
If you were not able to remove the paper out in ste p 2:
4.Remove the Cassette.
5.Pull the paper out slowly. Page 391 of 437 pages
Paper Is Jammed inside the Printer at the Transport  Unit
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							6.If any paper is sticking out of the Cassette, remove the paper, align and reload the
paper in the Cassette. 
If you did not remove the jammed paper out in step  1 to 5 when automatic duplex printing, check the
duplex transport section.
Jammed Paper Is Not Removed out W hen Automatic Dupl ex Printing
Note
W hen reloading the paper into the printer, confirm that you are using the correct paper and are
loading it into the printer correctly.
Loading Paper
7.Insert the Cassette into the printer again, and press th e 
RESUME/CANCEL  button
on the printer. 
If you turned off the printer in step 2, all print  jobs in queue are canceled. Reprint if necessary.
If you cannot remove the paper or the paper tears i nside the printer, or if the paper jam error continues
after removing the paper, contact the service center.
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Paper Is Jammed inside the Printer at the Transport  Unit
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							Advanced Guide > Troubleshooting > Paper Jams > Jammed Paper Is Not Removed out When Automatic Duplex Printing
Jammed Paper Is Not Removed out When Automatic Dupl ex
Printing
Before removing the jammed paper, see Paper Is Jammed inside the Printer at the Transport  Unit to
remove it from Transport Unit. If the paper jam err or continues, remove the jammed paper following the
procedure below.
1.Turn off the printer, and unplug the power cord of t he printer from the power supply.
2.Remove the Cassette. 
If the paper is loaded on the Rear Tray, remove the paper from the Rear Tray and retract the Paper
Support.
3.Set the printer upright with the left side down.
4.Slowly pull the jammed paper out so that the paper d oes not tear.
Note
Set the printer back to its original position immediately after removing the jammed paper.
5.Align the paper, then reload it in the Cassette.
Reload paper in the Rear Tray, if necessary.
Note
W hen reloading the paper into the printer, confirm  that you are using the correct paper and are
loading it into the printer correctly.
Loading Paper
6.Insert the Cassette into the printer again.
7.Plug the printer back in and turn the printer back on .
All print jobs in queue are canceled. Reprint if ne cessary.
If you cannot remove the paper or the paper tears i nside the printer, or if the paper jam error continues
after removing the paper, contact the service center.
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Page 393 of 437 pages
Jammed Paper Is Not Removed out When Automatic Dupl ex Printing
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							Advanced Guide > Troubleshooting > Paper Jams > In Other Cases
In Other Cases
Make sure of the following:
Check 1: Are there any foreign objects around the Paper Output Slot?
Check 2: Are there any foreign objects in the Rear Tray?
If there are any foreign objects in the Rear Tray, be sure to turn off the printer, unplug it from the
power supply, then remove the foreign object.
Check 3: Is the Rear Cover closed completely?
Check 4: Is the paper curled?
Check 3: Load the paper after correcting its curl.
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In Other Cases
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							Advanced Guide > Troubleshooting > Message Appears on the Computer Screen
Message Appears on the Computer Screen
Error Number: B200 A printer error has occurred. Turn the printer off and unplug the power cord of the
printer from the power supply. Then contact the ser vice center. Is Displayed
Error Number: **** A printer error has occurred. Turn the printer off and then on again. If this doesnt
clear the error, see the users guide for more deta il. Is Displayed
Error Regarding Automatic Duplex Printing Is Displa yed
Error Regarding Automatic Print Head Alignment Is D isplayed
W riting Error/Output Error/Communication Error
Error Number: 300 Is Displayed
Error Number: 1700 Is Displayed
Ink Info Number: 1600 Is Displayed
Ink Info Number: 1683 Is Displayed
Ink Info Number: 1688 Is Displayed
Error Number: 1851 Is Displayed
Error Number: 1856 Is Displayed
Error Number: 2001 Is Displayed
Error Number: 2002 Is Displayed
Error Number: 2500 Is Displayed
Other Error Messages
The Inkjet Printer/Scanner/Fax Extended Survey Progra m Screen Is Displayed
The Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears
Error Number: B200 A printer error has occurred. Tu rn the printer off and unplug the
power cord of the printer from the power supply. Th en contact the service center. Is
Displayed
Turn off the printer, and unplug the power cord of  the printer from the power supply.
Contact the service center.
Error Number: **** A printer error has occurred. Tu rn the printer off and then on again. If
this doesnt clear the error, see the users guide  for more detail. Is Displayed
**** is displayed in the alphanumeric character and depends on the error occurred.
5100 or 5110 Is Displayed 
Confirm the movement of the Print Head Holder blocked.
Cancel printing from your computer and turn off the  printer. Then clear the jammed paper or
protective material that is preventing the Print He ad Holder from moving, and turn on the
printer again.
Important
Be careful not to touch the components inside the p rinter. The printer may not print out
properly if you touch it.
If the problem is not resolved, contact the service  center.Page 395 of 437 pages
Message Appears on the Computer Screen
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							6000 Is Displayed 
If any object is placed in front of the printer, remove it.
Open the Paper Output Tray gently, then turn the po wer off and back on.
Four-Digit Alphanumeric and Printer error has occu rred. Is Displayed
Turn off the printer, and unplug the power cord of  the printer from the power supply.
Plug the printer back in and turn the printer back  on.
If the problem is not resolved, contact the service  center.
Error Regarding Automatic Duplex Printing Is Displa yed
Check: See Cannot Print Properly with Automatic Duplex Printing and take the
appropriate action.
Error Regarding Automatic Print Head Alignment Is D isplayed
Check: See Eleven flashes: in Alarm Lamp Flashes Orange and take the
appropriate action.
Writing Error/Output Error/Communication Error
Check 1: If the 
Power lamp is off, make sure that the power plug is plug
ged in,
then turn the printer on. 
W hile the  Power lamp is flashing green, the printer is initializin
g. W ait until the 
Power
 lamp
stops flashing and remains lit green.
Check 2: Make sure that the printer port is configu red appropriately in the printer
driver. 
* In the following instructions,  XXX signifies your printers name.
1.Log on as a user account with administrator privile ge.
2.Click Control Panel, then Printer under Hardware an d Sound.
In W indows XP, click Control Panel, Printers and Ot her Hardware, then Printers and
Faxes. 
In W indows 2000, click Control Panel then Printers.
3.Right-click the Canon XXX icon, then select Propert ies.
4.Click the Ports tab to confirm the port settings. 
Make sure that a port named USBnnn (where n is a number) with Canon XXX appearing
in the Printer column is selected for Print to the  following port(s).
If the port setting is not correct, reinstall the p rinter driver or change the port setting
according to the interface you are using.
Check 3: Make sure that the USB cable is securely p lugged in to the printer and
the computer.
If you are using a relay device such as a USB hub,  disconnect it, connect the printer
directly to the computer, and try printing again. I f printing starts normally, there is a
problem with the relay device. Consult the reseller  of the relay device for details.
There could also be a problem with the USB cable. R eplace the USB cable and try
printing again.
Check 4: Make sure that the printer driver is insta lled correctly.Page 396 of 437 pages
Message Appears on the Computer Screen
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							Uninstall the printer driver following the procedure described in Deleting the Unnecessary
Printer Driver, insert the Setup CD-ROM
 into the computers disc drive and perform Custom
Install and select IJ Printer Driver to install aga in.
Check 5: Check the status of the device on your com puter.
Follow the procedure below to check the status of t he device.
1.Click Control Panel, Hardware and Sound, then Devic e Manager.
If the User Account Control screen is displayed, fo llow the on-screen instructions.
In W indows XP, click Control Panel, Performance and  Maintenance, System, then click
Device Manager on the Hardware sheet. 
In W indows 2000, click Control Panel, System, then  Device Manager on the Hardware
sheet.
2.Double-click Universal Serial Bus controllers then  USB Printing Support.
If USB Printing Support is not displayed, make sure  that the printer is correctly connected
to the computer.
Check 3: Make sure that the USB cable is securely p lugged in to the printer and the
computer.
3.
Click the General tab and make sure that there is n o indication of a problem with the
device. 
If a device error is displayed, refer to W indows he lp to resolve the error.
Error Number: 300 Is Displayed
Check 1: If the 
Power lamp is off, make sure that the power plug is plug
ged in,
then turn the printer on. 
W hile the  Power lamp is flashing green, the printer is initializin
g. W ait until the 
Power
 lamp
stops flashing and remains lit green.
Check 2: Make sure that the USB cable is securely p lugged in to the printer and
the computer.
If you are using a relay device such as a USB hub,  disconnect it, connect the printer
directly to the computer, and try printing again. I f printing starts normally, there is a
problem with the relay device. Consult the reseller  of the relay device for details.
There could also be a problem with the USB cable. R eplace the USB cable and try
printing again.
Check 3: Make sure that your printers name is sele cted in the Print dialog box.
Opening the Page Setup and Print Dialog Box (Macintosh)
Error Number: 1700 Is Displayed
See Eight flashes: in Alarm Lamp Flashes Orange and take the appropriate
action.
Ink Info Number: 1600 Is Displayed
See Four flashes: in Alarm Lamp Flashes Orange and take the appropriate
action.
Ink Info Number: 1683 Is Displayed
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Message Appears on the Computer Screen
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							See Thirteen flashes: in Alarm Lamp Flashes Orange and take the appropriate
action.
Ink Info Number: 1688 Is Displayed
See Sixteen flashes: in Alarm Lamp Flashes Orange and take the appropriate
action.
Error Number: 1851 Is Displayed
Check: Close the Inner Cover, then press the RESUME/CANCEL button on the
printer.
Error Number: 1856 Is Displayed
Check: Close the Inner Cover, then press the RESUME/CANCEL button on the
printer. 
A page of print data being sent at the time of the  error will be erased, so print that page again.
Error Number: 2001 Is Displayed
See Nine flashes: in Alarm Lamp Flashes Orange and take the appropriate
action.
Error Number: 2002 Is Displayed
See Nineteen flashes: in Alarm Lamp Flashes Orange and take the appropriate
action.
Error Number: 2500 Is Displayed
See Eleven flashes: in Alarm Lamp Flashes Orange and take the appropriate
action.
Other Error Messages
Check: If an error message is displayed outside the  printer status monitor, check
the following:
Could not spool successfully due to insufficient disk space 
Delete any unnecessary files to increase the amount  of free space on the disk.
Could not spool successfully due to insufficient memory 
Quit other running applications to increase available m emory.
If you still cannot print, restart your computer an d retry printing.
Printer driver could not be found 
Uninstall the printer driver according to the proce dure described in 
Deleting the
Unnecessary Printer Driver
, and then reinstall it.
Could not print Application name - File name 
Try printing again once the current job is complete .Page 398 of 437 pages
Message Appears on the Computer Screen
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							The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen
asking for permission to send the printer usage information will be displayed three months and
then six months after the installation. After that, it will be displayed every six months for about fo ur
years. 
Read the instructions on the screen and follow the proced ure below.
If you agree to participate in the survey program:
Click Agree, then follow the on-screen instructions. The printer usage information will be sent
via the Internet. If you have followed the on-screen instructions, the information will be sent
automatically from the second time onward and the confi rmation screen will not be displayed
again.
Note
W hen the information is being sent, a caution screen such as an Internet security screen
may be displayed. In this case, confirm that the pr ogram name is IJPLMUI.exe, then
allow it.
If you deselect the Send automatically from the nex t time check box, the information will
not be sent automatically from the second time onward a nd a confirmation screen will be
displayed at the time of the next survey. To send t he information automatically, see 
Changing the confirmation screen setting:.
If you do not agree to participate in the survey pr ogram:
Click Do not agree. The confirmation screen will be  closed, and the survey at that time is
skipped. The confirmation screen will be displayed again  three months later.
To uninstall the Inkjet Printer/Scanner/Fax Extende d Survey Program:
To uninstall the Inkjet Printer/Scanner/Fax Extende d Survey Program, click Uninstall, then
follow the on-screen instructions.
Changing the confirmation screen setting:
1. Select items the Start menu as shown below.
In W indows Vista, select the Start menu > Control P anel > Uninstall a program.
In W indows XP, select the Start menu > Control Pane l > Add or Remove
Programs.
In W indows 2000, select the Start menu > Settings > Control Panel > Add/Remove
Programs.
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Message Appears on the Computer Screen
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							Note
In W indows Vista, a confirmation/warning dialog box may appear when installing,
uninstalling or starting up software. 
This dialog box appears when administrative rights are  required to perform a task.
If you are logged on to an administrator account, c lick Continue or Allow to continue.
2. Select Canon Inkjet Printer/Scanner/Fax Extended  Survey Program.
3. Select Change. 
If you select Yes after you have followed the on-sc reen instructions, the confirmation
screen will be displayed at the time of the next su rvey.
If you select No, the information will be sent auto matically.
Note
If you select Uninstall (or Remove), the Inkjet Printer /Scanner/Fax Extended Survey
Program is uninstalled. Follow the on-screen instru ctions.
The Inkjet Printer/Scanner/Fax Extended Survey Prog ram Icon Appears
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, the printer usage
information is scheduled to be sent three months an d then six months after the installation. After
that, it is scheduled to be sent every six months for about four years. The Inkjet Printer/Scanner/Fax
Extended Survey Program icon appears in the Dock wh en it is time to send the printer usage
information.
In Mac OS X v.10.3.9, the Inkjet Printer/Scanner/Fax Extended Survey Program is not installed.
Read the instructions on the screen after clicking  the icon, then follow the procedure below.
If you agree to participate in the survey program:
Click Agree, then follow the on-screen instructions . The printer usage information will be sent
via the Internet. If you have followed the on-screen instructions, the information will be sentPage 400 of 437 pages
Message Appears on the Computer Screen
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