Canon Pixma Ip4700 User Guide

							Advanced Guide > Troubleshooting > Power Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately
Power Lamp Flashes Green and Alarm Lamp Flashes Ora nge
Alternately
A printer problem has occurred. 
Disconnect the printer cable from the printer, turn  the printer off, and then unplug the printer from the
power supply. 
Plug the printer back in and turn the printer back  on.
If the problem is not resolved, contact the service  center.
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Power Lamp Flashes Green and Alarm Lamp Flashes Ora nge Alternately
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							Advanced Guide > Troubleshooting > Cannot Install the Printer Driver
Cannot Install the Printer Driver
If the installation does not start even after the Setup CD-ROM is inserted
into your computers disc drive:
Start the installation following the procedure below.
1.Click Start then Computer. 
In W indows XP, click Start then My Computer. 
In W indows 2000, double-click the 
My Computer icon on the desktop.
2.Double-click the  CD-ROM icon on the displayed window.
If the contents of the CD-ROM are displayed, double-cli ck MSETUP4.EXE.
Double-click the  CD-ROM icon on your desktop to start installation.
Note
If the CD-ROM icon is not displayed, try the following:
Remove the CD-ROM from your computer, then insert i t again.
Restart your computer.
If the icon is still not displayed, try different discs and see if they are displayed. If other discs  are
displayed, there is a problem with the  Setup CD-ROM
. In this case, contact the service center.
If you are unable to proceed beyond the Printer Con nection screen:
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Cannot Install the Printer Driver
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							If you are unable to proceed beyond the Printer Connection screen, make sure that the USB cable is
securely plugged into the USB port of the printer a nd is connected to the computer, and then follow
the procedure below to reinstall the printer driver .
Note
In W indows Vista, The printer is not detected. Chec k the connection. may be displayed
depending on the computer you use. In this case, wa it for a while. If you still cannot proceed to
the next step, follow the procedure below to reinst all the printer driver.
1.Click Cancel on the Printer Connection screen.
2.Click Start Over on the Installation Failure screen.
3.Click Back on the screen that appears next.
4.Click Exit on the PIXMA XXX screen, then remove the CD-R OM.
5.Turn the printer off.
6.Restart the computer.
7.Make sure that you have no application software running.
8.Insert the CD-ROM again, then perform Easy Install to install the printer driver.
In other cases: 
Follow the procedure described in your setup manual for proper installation.
If the driver was not installed correctly, uninstal l the printer driver, restart your computer, then r einstall
the driver.
Deleting the Unnecessary Printer Driver
If you reinstall the printer driver, perform Custom  Install on the Setup CD-ROM
, then select IJ Printer
Driver.
Note
If the installer was forced to be terminated due to  a W indows error, the system may be in an
unstable condition and you may not be able to insta ll the driver. Restart your computer before
reinstalling.
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Cannot Install the Printer Driver
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							Advanced Guide > Troubleshooting > Cannot Connect to Computer Properly
Cannot Connect to Computer Properly
Printing Speed Is Slow/Hi-Speed USB Connection Does Not Work/This device
can perform faster Message Is Displayed
If your system environment is not fully compatible  with Hi-Speed USB, the printer will operate at a
lower speed provided under USB 1.1. In this case, t he printer operates properly but printing speed
may slow down due to communication speed.
Check: Check the following to make sure that your s ystem environment supports
Hi-Speed USB connection.
Does the USB port on your computer support Hi-Speed  USB connection?
Do the USB cable, and the USB hub if you are using one, support Hi-Speed USB
connection?
Be sure to use a certified Hi-Speed USB cable. W e recommend that the cable is no
longer than around 10 feet / 3 meters.
Does the operating system of your computer support  Hi-Speed USB connection?
Obtain and install the latest update for your compu ter.
Does the Hi-Speed USB driver operate properly? 
Obtain the latest version of the Hi-Speed USB drive r compatible with your hardware
and reinstall it on your computer.
Important
For details on Hi-Speed USB of your system environm ent, contact the manufacturer of
your computer, USB cable, or USB hub.
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Cannot Connect to Computer Properly
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							Advanced Guide > Troubleshooting > Print Results Not Satisfactory
Print Results Not Satisfactory
If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, conf irm the
paper and print quality settings first.
Check 1: Do the page size and media type settings m atch the size and
type of the loaded paper? 
W hen these settings are incorrect, you cannot obtai n a proper print result.
If you are printing a photograph or an illustration , incorrect paper type settings may reduce the qual ity
of the printout color. 
Also, if you print with an incorrect paper type set ting, the printed surface may be scratched.
In borderless printing, uneven coloring may occur d epending on the combination of the paper type
setting and the loaded paper. 
The method of confirming the paper and print qualit y settings differs depending on what you do with
your printer.
To print from a PictBridge compliant 
deviceConfirm by using your PictBridge compliant device.
Printing Photographs Directly from a Compliant
Device
To print from a computerConfirm by using the printer driver.
Printing with Easy Setup
Check 2: Make sure that the appropriate print quali ty is selected
according to the media type and printing data refer ring to the table in
Check 1. 
Select a print quality option suitable for the pape r and image for printing. If you notice blurs or uneven
colors, increase the print quality setting and try  printing again.
Note
You cannot change the print quality setting from a  PictBridge compliant device.
Check 3: If the problem is not resolved, there may  be other causes.
See also the sections below:
Cannot Print to End of Job
Part of the Page Is Not Printed
No Printing Results/Printing Is Blurred/Colors Are W rong/W hite Streaks
Lines Are Misaligned
Printed Paper Curls or Has Ink Blots
Paper Is Smudged/Printed Surface Is Scratched
Back of the Paper Is Smudged
Vertical Lines Are Printed on the Sides of the Printout
Colors Are Uneven or Streaked
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Print Results Not Satisfactory
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							Advanced Guide > Troubleshooting > Print Results Not Satisfactory > Cannot Print to End of Job
Cannot Print to End of Job
Check 1: Is the size of the print data extremely large?
Click Print Options on the Page Setup sheet. Then, select the Prevent loss of print data check box in
the displayed dialog.
Check 2: Is the space of your computers hard disk  sufficient?
Delete unnecessary files to free disk space.
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Cannot Print to End of Job
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							Advanced Guide > Troubleshooting > Print Results Not Satisfactory > Part of the Page Is Not Printed
Part of the Page Is Not Printed
Check: When performing automatic duplex printing, the reason below is
possible. 
W hen performing automatic duplex printing, the prin table area at the top of the page will be 0.08
inches / 2 mm narrower than the usual. 
For this reason, the bottom of the page may not be  printed. To prevent this, select Use reduced
printing from the printer driver.
Important
Reduced printing may affect the layout depending on  your document.
1.Open the printer properties dialog box.
Opening the Printer Properties Dialog Box (W indows)
Click Here: Printer Driver
* Before clicking here to open the printer properties dialog box, quit the running application
software.
2.Click Print Area Setup in the Page Setup sheet and sel ect Use reduced printing.
1.Open the Print dialog box.
Opening the Page Setup and Print Dialog Box (Macintosh)
2.
Select Duplex Printing & Margin in the pop-up menu.
3.Select Automatic Duplex Printing.
4.Click Use reduced printing in Print Area.
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Part of the Page Is Not Printed
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							Advanced Guide > Troubleshooting > Print Results Not Satisfactory > No Printing Results/Printing Is Blurred/Colors Are
W rong/W hite Streaks
No Printing Results/Printing Is Blurred/Colors Are  Wrong/White
Streaks
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No Printing Results/Printing Is Blurred/Colors Are  Wrong/White Streaks
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							Check 1: Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check 2: Check the status of ink tanks. Replace the  ink tank if the ink
has run out.
Routine Maintenance
Check 3: Is the orange tape or protective film rema ining?
Make sure that all of the protective film is peeled  off and the air hole is exposed, as illustrated in (A).
If the orange tape is left as in (B), pull the oran ge tape and remove it.
Check 4: Print the Nozzle Check Pattern and perform  any necessary
maintenance operations such as Print Head Cleaning. 
Print the Nozzle Check Pattern to determine whether  the ink ejects properly from the print head
nozzles. 
Refer to 
Routine Maintenance for the Nozzle Check Pattern printing, Print Head  Cleaning, and Print
Head Deep Cleaning.
If the Nozzle Check Pattern is not printed correctly: 
Check to see if a particular colors ink tank is not empty.
If the Nozzle Check Pattern is not printed correctl y though ink is sufficient, perform the Print Head
Cleaning and try printing the Nozzle Check Pattern  again.
If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning. 
If the problem is not resolved after performing the  Print Head Deep Cleaning, turn off the printer
and perform another Print Head Deep Cleaning after  24 hours.
If the problem is not resolved after performing the Print Head Deep Cleaning twice:
If Print Head Deep Cleaning does not resolve the pr oblem, the Print Head may be damaged.
Contact the service center.
Check 5: When using paper with one printable surfac e, make sure that
the paper is loaded with the printable side facing  up.
Printing on the wrong side of such paper may cause  unclear prints or prints with reduced quality.
Refer to the instruction manual supplied with the pape r for detailed information on the printable side.
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No Printing Results/Printing Is Blurred/Colors Are  Wrong/White Streaks
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							Advanced Guide > Troubleshooting > Print Results Not Satisfactory > Lines Are Misaligned
Lines Are Misaligned
Check 1: Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check 2: Perform Print Head Alignment. 
If you did not align the Print Head after installation, straight lines may be printed misaligned. Be s ure
to align the Print Head after you install it.
Routine Maintenance
Note
If the problem is not resolved after performing the  Print Head Alignment, perform Print Head
Alignment manually referring to 
Manual Print Head Alignment.
Check 3: Is the size of the print data extremely la rge?
Click Print Options on the Page Setup sheet. Then,  select the Prevent loss of print data check box in
the displayed dialog.
Check 4: Is the Page Layout Printing performed or t he Binding margin
function used? 
W hen the Page Layout Printing or Binding margin fun ction is being used, thin lines may not be
printed. Try thickening the lines in the document.
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Lines Are Misaligned
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