Canon Lbp 3300 User Guide

							7-32Print Quality Problems
Troubleshooting
7
Print Quality Problems
If any problem occurs while you are using the printer, take the following measures 
depending on the symptoms.
IMPORTANT
•If a message appears in the Printer Status Window, follow the directions in the message.
•When a paper jam occurs, see Paper Jams, on p. 7-4.
•If a symptom that is not indicated in this section occurs, if none of the indicated remedies 
do not solve the problem, or if you cannot determine the problem, contact your local 
authorized Canon dealer.
White streaks appear.
Cause 1 The toner cartridge is almost out of toner.
Remedy Take the toner cartridge out of the printer, shake it gently 5 or 6 times to evenly 
distribute the toner, and then reinstall the toner cartridge. If this does not solve 
the problem, replace the toner cartridge with a new one. (See Replacing the 
Toner Cartridge, on p. 5-2)
Cause 2 The drum in the toner cartridge has deteriorated.
Remedy Replace the toner cartridge with a new one. (See Replacing the Toner 
Cartridge, on p. 5-2)
Printed pages have white specks.
Cause 1 Appropriate paper is not being used.
Remedy Replace the paper with one that can be used and print again. (See Paper 
Requirements, on p. 2-2)
Cause 2 Paper is damp since the paper has been stored in unsuitable condition.
Remedy Replace the paper with new one and print again. (See Paper Requirements, 
on p. 2-2)
Cause 3 The drum in the toner cartridge has deteriorated.
Remedy Replace the toner cartridge with a new one. (See Replacing the Toner 
Cartridge, on p. 5-2)
 
						

							7-33
Troubleshooting
7
Print Quality Problems
The overall print result is faint.
Cause 1 The setting for [Toner Density] is not appropriate.
Remedy Drag the [Toner Density] slider in the printer driver toward [Dark].
In order to specify the setting for [Toner Density], display the [Detailed Settings] 
dialog box by clicking [Details] in the [Quality] sheet.
Cause 2 [Use Draft Mode] is enabled.
Remedy Clear the [Use Draft Mode] check box in the printer driver.
In order to specify the setting for [Use Draft Mode], display the [Detailed 
Settings] dialog box by clicking [Details] in the [Quality] sheet.
The overall print result is dark.
Cause 1 The setting for [Toner Density] is not appropriate.
Remedy Drag the [Toner Density] slider in the printer driver toward [Light].
In order to specify the setting for [Toner Density], display the [Detailed Settings] 
dialog box by clicking [Details] in the [Quality] sheet.
Cause 2 The printer is exposed to direct sunlight or strong light.
Remedy Move the printer to a place where it will not be exposed to direct sunlight or 
strong light. Alternatively, move the strong light source away from the printer.
Front or back of the printed paper has smudge marks.
Cause The fixing roller is dirty.
Remedy Clean the fixing roller. (See Cleaning the Fixing Roller, on p. 5-18)
A portion of a page is not printed.
Cause 1 The scale factor is incorrect.
Remedy 1 Clear the [Manual Scaling] check box in the printer driver. If the check box is 
cleared, the scale factor will be set according to [Page Size] and [Output Size] 
automatically.
In order to specify the setting for [Manual Scaling], display the [Page Setup] 
sheet.
Remedy 2 Select the [Manual Scaling] check box in the printer driver, then specify an 
appropriate scale factor according to the paper size to be used.
In order to specify the setting for [Manual Scaling], display the [Page Setup] 
sheet.
 
						

							7-34
Troubleshooting
7
Print Quality Problems
Cause 2 The position of the paper is incorrect.
Remedy Load the paper properly. (See Loading Paper in the Paper Cassette, on p. 2-
18, Loading Paper in the Manual Feed Slot, on p. 2-25)
Cause 3 A document with no margins was printed.
Remedy Data cannot be printed within a 5 mm margin (10 mm for envelopes and Index 
Card) on all sides of the paper. Secure a margin around the data.
The printing position is skewed.
Cause 1 [Gutter] is specified.
Remedy Specify [Gutter] in the printer driver to [0].
In order to specify the setting for [Gutter], display the [Gutter Settings] dialog 
box by clicking [Gutter] in the [Finishing] sheet.
Cause 2 Top Margin and Paper Position in the application are not specified properly.
Remedy Specify the settings for Top Margin and Paper Position in the application 
properly. (See the instruction manual supplied with the application)
The next page is printed from halfway across the previous page.
Cause Line Spacing or Lines/Page in the application is not specified properly.
Remedy Specify the settings for Line Spacing and Lines/Page in the application so 
that data fits in one page, and print again. (See the instruction manual supplied 
with the application)
Nothing is printed on paper.
Cause 1 The toner cartridge was installed with the sealing tape still attached.
Remedy Take the toner cartridge out of the printer, pull out the sealing tape, and reinstall 
the toner cartridge.
 (See Replacing the Toner Cartridge, on p. 5-2)
Cause 2 Multiple sheets of paper were fed at a time.
Remedy Align the paper stack in the paper cassette properly and load it again. (See 
Loading Paper in the Paper Cassette, on p. 2-18, Loading Paper in the 
Manual Feed Slot, on p. 2-25)
 
						

							7-35
Troubleshooting
7
Print Quality Problems
The overall surface of the paper is printed in black completely.
Cause The drum in the toner cartridge has deteriorated.
Remedy Replace the toner cartridge with a new one. (See Replacing the Toner 
Cartridge, on p. 5-2)
The back of the printed paper has smudge marks.
Cause The size of the print data was larger than that of the loaded paper.
Remedy Check if the size of the print data matches that of the loaded paper.
 
						

							7-36Paper Problems
Troubleshooting
7
Paper Problems
Paper comes out wrinkled.
Cause 1 Paper is loaded in the paper cassette or manual feed slot at an angle.
RemedyLoad the paper in the paper cassette or manual feed slot straight. (See Loading 
Paper in the Paper Cassette, on p. 2-18, Loading Paper in the Manual Feed 
Slot, on p. 2-25)
Cause 2 Paper is damp since the paper has been stored in unsuitable condition.
RemedyReplace the paper with new one and print again. (See Paper Requirements, 
on p. 2-2)
Paper curls.
Cause 1 Paper is damp since the paper has been stored in unsuitable condition.
Remedy Replace the paper with new one and print again. (See Paper Requirements, 
on p. 2-2)
Cause 2 Paper is inappropriate.
Remedy Replace the paper with one that can be used with this printer. (See Paper 
Requirements, on p. 2-2)
Cause 3 The paper is too thin.
Remedy Set [Paper Type] to [Plain Paper L] in the printer driver.
In order to specify the setting for [Paper Type], display the [Paper Source] sheet.
Cause 4 Paper that curls easily is output to the face-down output tray.
RemedySwitch the output tray to the face-up output slot when printing transparencies, 
labels, or envelopes which tend to curl. (See Output Tray, on p. 2-14)
White dust is attached to the printed transparencies.
Cause The transparencies were printed just after another type of paper was printed 
continuously.
Remedy If you print transparencies after printing paper other than transparency 
continuously, chipped paper may attach to the transparencies when they are 
output. In this case, wipe and remove the chipped paper with a soft cloth.
 
						

							7-37When Nothing is Printed
7
Troubleshooting
When Nothing is Printed
Check the following items if nothing is printed when printing from an application:
1Check if any error message is displayed in the Printer Status 
Window.
IMPORTANT
If not, uninstall the CAPT software and install it again. (See Uninstalling the CAPT 
Software, on p. 3-79)
2Print a test page.
For Windows  98/Me
❑
Click [Print Test Page] in the [General] sheet in the [Printer Properties] dialog 
box.
For Windows 2000/XP/Server 2003
❑
Click [Print Test Page] in the [General] sheet in the [Printer Properties] dialog 
box.
When the test page is printed correctly
Printing can be performed from the CAPT software. Check the application to make sure 
that all the settings are specified properly.
When the test page cannot be printed
Uninstall the CAPT software, reinstall it, and then print a test page again. (See 
Uninstalling the CAPT Software, on p. 3-79)
 
						

							 
7-38 
Installation Problems 
Troubleshooting
 
7 
Installation Problems 
If USB Class Driver and LBP3300 Printer Driver cannot be installed properly, 
perform the following procedure to check problems.
NOTE
 
For details on problems on the network installation, see Chapter 4  Troubleshooting in 
Network Guide.
Uninstall the USB class driver. See 
Uninstalling the USB Class 
Driver, on p. 7-41. Uninstall the CAPT software with 
Uninstaller. See Uninstalling the 
CAPT Software, on p. 3-79.
Uninstall the CAPT software with 
Uninstaller. See Uninstalling the 
CAPT Software, on p. 3-79.
Uninstall the CAPT software with 
Uninstaller. See Uninstalling the 
CAPT Software, on p. 3-79.
Delete Canon LBP3300 from [Add 
or Remove Programs] ([Add/Remove 
Programs Properties] for Windows 
98/Me; [Add/Remove Programs] for 
Windows 2000). See When 
Uninstallation Fails, on p. 7-39.
Delete Canon LBP3300 from [Add 
or Remove Programs] ([Add/Remove 
Programs Properties] for Windows 
98/Me; [Add/Remove Programs] for 
Windows 2000). See When 
Uninstallation Fails, on p. 7-39.
Install the CAPT software again. 
See Installing the CAPT 
Software, on p. 3-5.
Install the CAPT software again. 
See Installing the CAPT 
Software, on p. 3-5.
[Canon Printer Uninstaller] is 
displayed in [All Programs] 
([Programs] for Windows 
98/Me/2000) from the [Start] menu.Canon LBP3300 is displayed in [Add 
or Remove Programs] ([Add/Remove 
Programs Properties] for Windows 
98/Me; [Add/Remove Programs] for 
Windows 2000).
Install the CAPT software again. 
See Installing the CAPT 
Software, on p. 3-5.
Uninstall the USB class driver. See 
Uninstalling the USB Class 
Driver, on p. 7-41.
Install the CAPT software again. 
See Installing the CAPT 
Software, on p. 3-5.
[Canon Printer 
Uninstaller] is displayed 
in [All Programs] ([Programs] 
for Windows 98/Me/2000) 
from the [Start] menu.Canon LBP3300 is 
displayed in [Add or Remove 
Programs] ([Add/Remove Programs 
Properties] for Windows 98/Me; 
[Add/Remove Programs] 
for Windows 2000).
Yes
NoNo
Cannot 
uninstall
Cannot 
uninstall Cannot install Cannot install
Yes
YesNo
NoYes
 
						

							 
7-39 
Troubleshooting
 
7 
Installation Problems 
When Uninstallation Fails 
If you cannot uninstall the CAPT software using the Uninstaller that was created 
during installation, use the following procedure to uninstall the CAPT software from 
[Add or Remove Programs] ([Add/Remove Programs Properties] for Windows 98/
Me; [Add/Remove Programs] for Windows 2000). 
1
 
From the [Start] menu, select [Control Panel], and then click 
[Add or Remove Programs]. 
For Windows 98/Me/2000: From the [Start] menu, select [Settings]   
  
 [Control 
Panel], and then double-click [Add/Remove Programs].
For Windows Server 2003: From the [Start] menu, select [Control Panel]   
  
 [Add 
or Remove Programs]. 
2
 
Select [Canon LBP3300] in the [Add or Remove Programs] 
dialog box, then click [Change/Remove]. 
For Windows 2000: Select [Canon LBP3300] in the [Add/Remove Programs] 
dialog box, then click [Change/Remove].
For Windows 98/Me: Select [Canon LBP3300] in the [Add/Remove Programs 
Properties] dialog box, then click [Add/Remove].
NOTE
 
If [Canon LBP3300] is not displayed in the [Add or Remove Programs] dialog box 
(the [Add/Remove Programs] dialog box for Windows 2000; the [Add/Remove 
Programs Properties] dialog box for Windows 98/Me), perform Uninstalling the 
USB Class Driver (See p. 7-41), and then install the CAPT software again.
 
						

							7-40
Troubleshooting
7
Installation Problems
3Select the name of this printer, then click [Delete].
4Click [Yes].
Uninstallation starts. Please wait a moment.
5Click [Exit].
The [Delete Printer] dialog box closes.
6Restart Windows.
 
						

							7-41
Troubleshooting
7
Installation Problems
Uninstalling the USB Class Driver
Uninstalling the USB class driver is required when you cannot install the CAPT 
software properly after uninstalling it once or when you cannot uninstall the CAPT 
software.
1Make sure that the computer is connected to the printer with 
the USB cable and that the printer is ON.
2From the [Start] menu, select [Control Panel], and then click 
[Add or Remove Programs].
For Windows 98/Me/2000: From the [Start] menu, select [Settings]  [Control 
Panel], and then double-click [Add/Remove Programs].
For Windows Server 2003: From the [Start] menu, select [Control Panel]  [Add 
or Remove Programs].
3Make sure that [Canon LBP3300] is not displayed in the [Add 
or Remove Programs] dialog box, and then click [ ].
For Windows 2000: Make sure that [Canon LBP3300] is not displayed in the 
[Add/Remove Programs] dialog box, and then click [ ].
For Windows 98/Me: Make sure that [Canon LBP3300] is not displayed in the 
[Add/Remove Programs Properties] dialog box, and then click [ ].