Canon Lbp 3300 User Guide
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7-2 Troubleshooting Map Troubleshooting 7 Troubleshooting Map If any problem occurs while you are using the printer, follow the flow chart shown below to check the problem. Toner density is set to light. (See Printing with Toner Density Adjusted, on p. 4-61) Toner runs low. (See Replacing the Toner Cartridge, on p. 5-2) The printer is not connected to your computer. (See Connecting to a Computer, on p. 1-13) Follow the messages displayed on the Printer Status Window to remedy an error. (See Printer Status Window, on p. 4-81)The power cord is not connected. The power switch is turned OFF. (See Turning the Printer ON/OFF, on p. 1-10) The (Alarm) indicator is on or blinking. (See Alarm Indicator, on p. 7-3) The printer is installed in an adverse environment. (See the Getting Started Guide) Other Problems (See Print Quality Problems, on p. 7-32)Paper Problems (See Paper Problems, on p. 7-36) The printer driver is not installed properly. (See Installation Problems, on p. 7-38) The printer driver is not installed properly. (See Installation Problems, on p. 7-38) Printing is impossible. Print quality deteriorates. An error message appears on the Printer Status Window. The printer driver fails to print.Yes Yes Yes No NoNo No No No No No No No Yes
7-3 Alarm Indicator 7 Troubleshooting Alarm Indicator When a problem has occurred in the printer, the (Alarm) indicator (orange) comes on or blinks. When the (Alarm) indicator is on, a service error is occurring. In this case, see Service Call Display, on p. 7-25. If the (Alarm) indicator is blinking, follow the directions displayed in the Printer Status Window.
7-4Paper Jams Troubleshooting 7 Paper Jams The Paper Jam indicator (orange) blinks, and the following messages appear in the Printer Status Window when a paper jam occurs during printing. WARNING There are some areas inside the printer which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the printer, do not allow necklaces, bracelets, or other metal objects to touch the inside of the printer, as this may result in burns or electrical shock. CAUTION •The fixing unit and its surroundings inside the printer are hot during use. Make sure the fixing unit is completely cool before removing the jammed paper. Touching the fixing unit when it is still hot may result in burns. •When removing jammed paper, take care not to allow the toner to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing with warm water will set the toner and make it impossible to remove the toner stains. •When removing paper jammed inside the printer, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician. •When removing jammed paper, take care not to cut your hands with the edges of the paper.
7-5 Troubleshooting 7 Paper Jams IMPORTANT •Remove jammed paper while the power of the printer is ON. If the power is turned OFF, the data being printed will be deleted. •Applying excess force may result in tearing paper or damaging the parts in the printer. When removing jammed paper, pull out the paper in the most appropriate direction, judging from the position of the paper. •If paper is torn, be sure to find and remove any remaining pieces of paper. •The error message may remain if jammed paper is removed without opening the front cover. In this case, open and close the front cover once. •Do not touch the high-voltage contact (A) or the electrical contacts (B) shown in the figure, as this may result in damage to the printer. •Do not touch the transfer roller (C), as this may result in deterioration in print quality. (A)(B) (C)
7-6 Troubleshooting 7 Paper Jams• The face-down output tray and its surroundings, and face-up output slot become hot during or immediately after using the printer. Do not touch the face-down output tray and its surroundings, and face-up output slot when removing the jammed paper or performing the related operation.
7-7 Troubleshooting 7 Paper Jams Procedure for Clearing Paper Jams Follow the instructions below to remove the jammed paper: 1Open the output selection cover. 2Tilt the green pressure release levers on both sides of the fixing unit towards you to release the pressure in the fixing unit. Even if paper is jammed here, do not remove it but proceed to the next step.
7-8 Troubleshooting 7 Paper Jams 3Open the front cover. Holding the opening of the front cover, open it gently. 4Remove the toner cartridge from the printer. NOTE For details on handling the toner cartridge, see Precautions for Handling Toner Cartridge, on p. 5-14. 5Place the toner cartridge into the protective bag.
7-9 Troubleshooting 7 Paper Jams 6If you see the top of the jammed paper inside the front cover, simply pull out the paper to remove it. Remove the jammed paper gently to prevent unfixed toner from spilling. IMPORTANT If you pull the jammed paper obliquely upward, unfixed toner may spill. When removing the jammed paper, pull it as horizontally as possible. Dirt inside the printer may cause deterioration in print quality. 7Raise the transport guide and tilt it toward you. Raise the transport guide by holding the green tab, tilt the guide toward you. CAUTION Do not take your hands off the transport guide. The transport guide may snap back to its original position, and this may result in personal injury.
7-10 Troubleshooting 7 Paper Jams 8Remove any jammed paper by pulling it in the direction of the arrow. Remove the jammed paper gently to prevent unfixed toner from spilling. IMPORTANT If the jammed paper cannot be removed easily, do not try to remove it forcefully but proceed to the next step.
7-11 Troubleshooting 7 Paper Jams 9Move the transport guide back to its original position slowly. CAUTION Do not take your hands off the transport guide until it moves back to its original position. The transport guide may snap back to its original position, and this may result in personal injury.