Cannon Canon Allinone Mp C545 User Manual

							7-22Troubleshooting Chapter 7
Hue changes.
The nozzles on the BJ cartridge print head may be clogged.
❑Print the nozzle check to check the BJ cartridge print head (see page 6-13). 
Perform the BJ cartridge print head cleaning procedure if necessary (see 
page 6-14).
A BJ tank may be empty.
❑Replace empty BJ tanks as necessary (see page 6-22).
Blue looks like purple.
Blue prints out as purple because of the difference in color technology used by 
the screen and the MultiPASS; the screen uses RGB (Red, Green, Blue) color and 
the MultiPASS uses CMYK (Cyan, Magenta, Yellow, Black) color. Due to the 
technology differences, when cyan and magenta are mixed together, blue prints 
dark blue or purple compared to the screen.
❑If you selected Use ColorSync Color Matching in the Color dialog, make sure 
that you have selected an appropriate Printer Profile for the media type you 
are using (see page 2-11 in the MultiPASS Desktop Manager Software Guide). If 
you are not using screen matching, decreasing the amount of magenta by 30% 
produces a royal blue. If the output is not satisfactory, try turning off the Use 
ColorSync Color Matching option.
❑If you are just looking for a nice blue color, try cyan. It prints beautifully and 
fast, and is available in almost all applications that support color.
Color images are missing some detail.
The print mode may be wrong.
❑Check your print mode setting in the Print dialog (see see page 2-9). 
						

							Chapter 7 Troubleshooting7-23
Troubleshooting
Paper Feeding Problems
Paper does not load.
The multi-purpose tray may contain too many sheets.
❑Make sure the paper stack in the multi-purpose tray does not exceed the paper 
limit mark ( ) (see page 2-9).
Paper may not be loaded correctly.
❑Make sure the paper stack is loaded properly in the multi-purpose tray, and 
that the paper guide is adjusted correctly (see page 2-9).
Paper is loaded skewed. (Printing is skewed.)
Paper may not be loaded correctly.
❑Make sure the paper stack is loaded properly in the multi-purpose tray, and 
that the paper guide is adjusted correctly (see page 2-9).
❑Make sure the right edge of the paper stack is aligned with the right side of the 
multi-purpose tray and the paper guide is aligned with the left edge of the 
stack.
❑Make sure the paper exit path is clear.
Multiple sheets load into the unit at the same time.
Paper may not be loaded correctly.
❑Make sure the paper stack is loaded properly in the multi-purpose tray, and 
that the paper guide is adjusted correctly (see page 2-9).
Sheets of paper may be sticking together.
❑Be sure to fan the paper stack before placing it in the multi-purpose tray (see 
page 2-9).
The multi-purpose tray may contain too many sheets.
❑Make sure the paper stack in the multi-purpose tray does not exceed the paper 
limit mark ( ) (see page 2-9).
❑Do not load more than approximately 100 sheets — 20 lb. (75 g/m2)
 paper — of plain paper in the multi-purpose tray.
❑Do not force the paper stack into the multi-purpose tray.
DD 
						

							7-24Troubleshooting Chapter 7
Different types of paper may be loaded in the multi-purpose tray.
❑Load just one type of paper.
❑Make sure you are loading paper that meets the paper requirements for the 
unit (see page 2-2).
Transparencies do not feed correctly.
The transparencies may not be loaded correctly.
❑Make sure you load no more than 50 sheets of transparencies in the multi-
purpose tray.
Repeated paper jams occur.
The paper you are using may be causing the jams.
❑Be sure to fan the paper stack before loading it in the multi-purpose tray (see 
page 2-12). This keeps the sheets of paper from sticking together.
❑Check that the paper you are using and your printing environment are within 
the specifications of the unit (seepage 2-2).
Envelopes do not load.
Envelopes may not be loaded correctly.
❑Make sure the envelopes are loaded correctly (see page 2-14).
❑Make sure there are no more than 10 envelopes in the multi-purpose tray.
You may need to choose the envelope setting in your printer driver.
❑Make sure you select the correct envelope size in the Media Type setting in the 
printer driver’s Page Setup dialog (see page 2-4 in the MultiPASS Desktop 
Manager Software Guide).
The envelopes you are using may not meet the requirements for the unit.
❑Envelopes must be U.S. Commercial No. 10 or European DL envelopes.  
						

							Chapter 7 Troubleshooting7-25
Troubleshooting
Faxing Problems
You cannot send a fax.
The MultiPASS may have overheated.
❑Unplug the unit and let it cool for several minutes. Then plug the unit back in 
and try sending again.
The MultiPASS may not be set for the type of telephone line in use (pulse/tone).
❑If you have a pulse line, make sure the MultiPASS is set for pulse dialing. (If 
you are using the Fax Setup Utility, see the MultiPASS Desktop Manager 
Software Guide. If you are using the operation panel, see the Standalone Fax 
Manual.)
The document may not have been fed correctly into the Automatic Document 
Feeder (ADF).
❑Remove the document, stack it if necessary, and feed it into the ADF correctly 
(see page 3-6).
❑Check that the document feed lever is set for the type of document you are 
sending (see page 3-5).
❑Make sure the operation panel is closed.
The one-touch speed dialing button or coded speed dialing code you entered 
may not be registered for the feature you want to use.
❑Check the one-touch speed dialing button or coded speed dialing code and 
make sure it is registered correctly. (If you are using the Fax Setup Utility, see 
the MultiPASS Desktop Manager Software Guide. If you are using the operation 
panel, see the Standalone Fax Manual.)
You dialed or have been provided with an incorrect number.
❑Dial the number again or check that you have the correct number.
The other party’s fax machine may be out of paper.
❑Call the other party and ask them to make sure paper is loaded in their fax 
machine.
You may have sent a document in color to a fax machine that does not support 
color faxing.
❑Your MultiPASS can only send in color to other fax machines that have color 
faxing capability. If the other party’s fax machine does not support color 
faxing, try sending again in black & white (see page 4-2). 
						

							7-26Troubleshooting Chapter 7
There may be other documents being sent from memory.
❑Allow time for the current document to finish sending.
An error may have occurred during sending.
❑Print an activity report and check for an error.  (If you are using the Fax Setup 
Utility, see the MultiPASS Desktop Manager Software Guide. If you are using 
the operation panel, see the Standalone Fax Manual.)
The telephone line may not be working properly.
❑Make sure there is a dial tone when you lift the handset of the telephone or 
extension phone. If not, contact your local telephone company.
The receiving fax machine may not be a G3 fax machine.
❑Make sure the receiving fax machine is compatible with the MultiPASS (which 
is a G3 fax machine).
Images on received faxes from the MultiPASS are spotted or dirty.
The receiving fax machine may not be working properly.
❑Check the MultiPASS by making a copy (see page 3-13). If the copy is clear, the 
problem may be in the receiving fax machine.
The document may not have been fed correctly into the ADF.
❑Remove the document, stack it if necessary, and feed it into the ADF correctly 
(see page 3-6).
Cannot send or receive using Error Correction Mode (ECM).
The other party’s fax machine may not support ECM.
❑Some fax machines do not support ECM. If the other party’s fax machine does 
not support ECM, then the document is sent or received in normal mode 
without error checking.
ECM may be disabled.
❑Make sure ECM is on. (If you are using the Fax Setup Utility, see the 
MultiPASS Desktop Manager Software Guide. If you are using the operation 
panel, see the Standalone Fax Manual.) 
						

							Chapter 7 Troubleshooting7-27
Troubleshooting
Errors occur frequently while sending or receiving.
The telephone lines may be in poor condition, or you may have a poor 
connection.
❑Lower the transmission or reception speed.  (If you are using the Fax Setup 
Utility, see the MultiPASS Desktop Manager Software Guide. If you are using 
the operation panel, see the Standalone Fax Manual.)
The sending fax machine may not be functioning properly.
❑The sending fax machine usually determines the fax’s quality. Call the sender 
and have them make sure the top cover and scanning glass on their fax 
machine are clean.
Cannot receive a fax automatically.
The MultiPASS may not be set to receive automatically.
❑For the MultiPASS to receive faxes automatically, the receive mode must be set 
to FAX ONLY MODE, Fax/Tel Mode, or ANS.MACHINE MODE. If you have 
set ANS.MACHINE MODE, confirm that an answering machine is connected 
to the MultiPASS and that it is turned on with an outgoing message properly 
recorded.
The MultiPASS may have a document stored in memory.
❑Print out any faxes stored in memory (see page 4-20).
An error may have occurred during reception.
❑Check the LCD display for an error message (see page 7-6).
The multi-purpose tray may be empty.
❑Make sure paper is loaded in the multi-purpose tray (see page 2-11).
The telephone line may not be connected properly.
❑Make sure all line connections are secure (see your Quick Start Guide). 
						

							7-28Troubleshooting Chapter 7
The MultiPASS does not switch automatically between telephone and fax reception.
The MultiPASS may not be set to switch automatically between telephone and 
fax reception.
❑For the MultiPASS to switch automatically, the receive mode must be set to 
Fax/Tel Mode or ANS.MACHINE MODE. If you have set ANS.MACHINE 
MODE, confirm that an answering machine is connected to the MultiPASS 
and that it is turned on with an outgoing message properly recorded.
An error may have occurred during reception.
❑Check the LCD display for an error message (see page 7-6).
❑Print an activity report and check for an error. (If you are using the Fax Setup 
Utility, see the MultiPASS Desktop Manager Software Guide. If you are using 
the operation panel, see the Standalone Fax Manual.)
The multi-purpose tray may be empty.
❑Make sure paper is loaded in the multi-purpose tray (see page 2-9).
The sending fax machine may not send the CNG signal that tells the MultiPASS 
that the incoming signal is a fax.
❑Some fax machines cannot send the CNG signal that tells your MultiPASS the 
incoming signal is from a fax machine. In such cases, you will have to receive 
the fax manually.
Cannot receive a document manually.
You may have disconnected the call by pressing the Start/Scan button or dialing 
the remote receiving ID for remote receiving after hanging up the handset of the 
telephone or extension phone.
❑Always press the Start/Scan button or dial the remote receiving ID before 
hanging up the handset. Otherwise you will disconnect the call.
Print quality is poor.
You may not be using the correct type of paper.
❑Make sure you are using paper that meets the paper requirements for the unit 
(see page 2-16).
The BJ cartridge print head may need cleaning.
❑Clean the BJ cartridge print head (see page page 6-14). 
						

							Chapter 7 Troubleshooting7-29
Troubleshooting
The sending fax machine may not be functioning properly.
❑The sending fax machine usually determines the fax’s quality. Call the sender 
and have them make sure the top cover and scanning glass on their fax 
machine are clean.
Error Correction Mode (ECM) may be disabled.
❑Make sure ECM is on. (If you are using the Fax Setup Utility, see the 
MultiPASS Desktop Manager Software Guide. If you are using the operation 
panel, see the Standalone Fax Manual.)
Faxes do not print.
The orange tape may not be removed from the BJ cartridge.
❑Be sure to remove the orange tape from the BJ cartridge before you install it  
see page 6-19).
The BJ cartridge or a BJ tank may not be installed properly.
❑Make sure the BJ cartridge and the BJ tank(s) are installed properly (see 
page 6-22).
The BJ cartridge print head may need cleaning.
❑Clean the BJ cartridge print head (see page 6-14).
The BJ cartridge or the BJ tank(s) may need to be replaced.
❑Replace the BJ cartridge or the BJ tank(s) (see page 6-16 and page 6-22).
Fax images print blotched or uneven.
The telephone lines may be in poor condition, or you may have a bad 
connection.
❑Error Correction Mode (ECM) sending/receiving should eliminate such 
problems. However, if the telephone lines are in poor condition, you may have 
to try again.
The sending fax machine may not be functioning properly.
❑The sending fax machine usually determines the fax’s quality. Call the sender 
and have them make sure the top cover and scanning glass on their fax 
machine are clean. 
						

							7-30Troubleshooting Chapter 7
Errors occur frequently while receiving.
The telephone lines may be in poor condition, or you may have a bad 
connection.
❑Lower the reception speed. (If you are using the Fax Setup Utility, see the 
MultiPASS Desktop Manager Software Guide. If you are using the operation 
panel, see the Standalone Fax Manual.)
Telephone Problems
You cannot dial.
The telephone line may not be connected properly.
❑Make sure the telephone line is connected properly to the MultiPASS.
The unit may not be getting power.
❑Make sure the power cord is connected to the MultiPASS and to an AC outlet 
(see your Quick Start Guide). Make sure the AC outlet has power.
The MultiPASS may not be set for the type of telephone line in use (pulse/tone).
❑If you have a pulse line, make sure the MultiPASS is set for pulse dialing. (If 
you are using the Fax Setup Utility, see the online MultiPASS Desktop Manager 
Software Guide. If you are using the operation panel, see the online Standalone 
Fax Manual.)
The phone disconnects while you are talking.
The power cord may not be plugged in securely.
❑Check that the power cord is plugged securely into the unit and into the wall 
outlet. If the unit is plugged into a power strip, make sure the power strip is 
plugged in and turned on. 
						

							Chapter 7 Troubleshooting7-31
Troubleshooting
Copying Problems
The MultiPASS will not make a copy.
A BJ tank in the BC-21e Color BJ Cartridge may be empty.
❑Replace empty BJ tanks as necessary (see page 6-22).
You may be trying to make copies with the incorrect BJ cartridge installed in 
the unit.
❑The MultiPASS cannot make copies in black & white while the BC-22e Photo 
BJ Cartridge is installed. Replace the BJ cartridge with the BC-21e Color BJ 
Cartridge or a BC-20 Black BJ Cartridge.
❑The MultiPASS cannot make copies in color while a BC-20 Black BJ Cartridge 
is installed. Replace the BJ cartridge with the BC-21e Color BJ Cartridge or if 
you want to copy using photo ink, replace the BJ cartridge with a BC-22e 
Photo BJ Cartridge.
The handset of the telephone or extension phone may be off hook.
❑Make sure the handset is in its cradle.
The document may not have been fed correctly into the ADF.
❑Remove the document, stack it if necessary, and feed it into the ADF correctly 
(see page 3-6). 
❑Make sure the operation panel is closed.
❑Check that the document feed lever is set for the type of document you are 
copying (see page 3-5).
The BJ cartridge or a BJ tank may not be installed properly.
❑Make sure the BJ cartridge and the BJ tank(s) are installed properly (see 
page 6-22).
The MultiPASS may not be operating properly.
❑Try to print a document from your Macintosh.
MEMORY FULL appears in the LCD display when making multiple copies.
The MultiPASS memory is full.
❑Print out any faxes stored in memory (see page 4-20), then start again.