Cannon Canon Allinone Mp C545 User Manual

							7-2Troubleshooting Chapter 7
If You Cannot Solve the Problem
If you have a problem with your MultiPASS and you cannot resolve it by referring 
to the information in this chapter, contact your local authorized Canon dealer sales 
or service representative.
Canon’s support personnel are trained in the technical support of Canon’s 
products and should be able to help you with your problem.
If you need to contact Canon directly, make sure you have the following 
information:
❑Product name
MultiPASS C545
❑Serial number
The serial number is located on the label on the back of the unit.
❑MultiPASS Desktop Manager software version number
In the MultiPASS Desktop Manager folder on your hard drive, click on the 
ScanTastic icon, or, in the Extensions folder, click the MultiPASS C545 printer 
driver icon. Choose Get Info from the File menu. Attempting to repair the MultiPASS yourself may void the limited warranty as to 
that repair. See the limited warranty card for details.
If the MultiPASS makes strange noises, emits smoke or strange smells, unplug 
it immediately and call the Canon Customer Care Center (see page 1-9). Do not 
attempt to disassemble or repair the unit yourself.
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CANON INC.H X X X X X
 X X X X
SERIAL No.X X X X X X X 
						

							Chapter 7 Troubleshooting7-3
Troubleshooting
❑Place of purchase
❑Nature of problem
❑Steps you have taken to solve the problem and the results
Clearing Jams
On occasion, the document feeding into the Automatic Document Feeder (ADF) 
or the paper in its multi-purpose tray may misfeed or jam. If this happens, you can 
usually fix the problem using one of the following procedures.
Jams in the Automatic Document Feeder (ADF)
Use this procedure if the document in the ADF jams or misfeeds. If this occurs, the 
message CHECK DOCUMENT appears in the LCD display.
1. Press 
Stop.
2. Open the operation panel by gently pulling it toward you.
❑It opens only slightly.
❑Do not try to pull the document out without opening the operation panel 
or you may tear or smudge the document. You do not need to unplug the MultiPASS while clearing paper jams.
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							7-4Troubleshooting Chapter 7
3. While holding the operation panel, remove the document.
❑Pull it in either direction, but do not force it.
❑If a multipage document is loaded, remove the entire document from the 
ADF.
4. When you are finished, close the operation panel by pressing it down from the 
center.
5. Press 
Resume to clear the error message, then start the operation again. Be 
sure to fan and stack your document and replace the stack in the ADF. If the paper does not pull out easily, do not force it. Call the Canon Customer 
Care Center (see page 1-9).
Be sure to close the operation panel until it locks into place. Otherwise the unit 
will not function properly.
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							Chapter 7 Troubleshooting7-5
Troubleshooting
Jams in the Multi-Purpose Tray
Use this procedure if the paper jams or misfeeds in the multi-purpose tray. If this 
happens, the message CLEAR PAPER JAM appears in the display.
1. Close the document tray if necessary.
2. Gently pull any paper out of the unit as shown.
3. Remove the paper stack from the multi-purpose tray and reload it.
❑Make sure you push the paper to the back and right of the multi-purpose tray, 
and that the stack is not higher than the paper limit mark ( ).
4. Press 
Resume to clear the error message.
❑If you are printing from an application, follow the instructions displayed by 
the software on your Macintosh.
If the paper jam occurred while a fax was being received into the MultiPASS 
memory, that fax will print automatically when the jam is cleared and you press 
the 
Resume button.
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Resume
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							7-6Troubleshooting Chapter 7
LCD Messages
The following messages are displayed in the LCD display when the MultiPASS is 
performing a function or encounters an error. The error code appears in the 
Activity Report.
MessageError CodeCauseAction
AUTO REDIAL— The unit is waiting to 
redial the other party’s 
number because the 
line was busy or the 
other party did not 
answer when you tried 
to send the documentWait for the unit to try 
redialing. If that does not 
work, wait until the unit 
starts to dial the number, 
then press the 
Stop button 
to cancel redialing. Try to 
send the document again at 
a later time.
BLACK INK EMPTY— The BCI-21 Black BJ 
tank in the BC-21e 
Color BJ cartridge is 
empty or its ink may 
have dried out.Clean the BJ cartridge print 
head (see page 6-14). If the 
message remains in the LCD 
display, replace the BJ tank 
(see page 6-22). The unit 
will then print automatically 
any faxes received in 
memory.
BUSY/NO SIGNAL#005/018 The telephone number 
you dialed is busy.Try sending the document 
at a later time.
The fax number dialed 
was incorrect.Check the fax number and 
dial again.
The other party’s fax 
machine is not 
working.Contact the other party and 
have them check their fax 
machine. 
						

							Chapter 7 Troubleshooting7-7
Troubleshooting
MessageError CodeCauseAction
BUSY/NO SIGNAL
(Continued)The other party is not 
using a G3 fax machine.Contact the other party and 
ask them to send or receive 
the document using a G3 fax 
machine.
The touch tone/rotary 
pulse setting on your 
unit is incorrect.
The receiving fax 
machine did not 
answer within 55 
seconds.Set your unit to the setting 
that matches your telephone 
line. 
(See the MultiPASS Desktop 
Manager Software Guide or 
the Standalone Fax Manual.)
CALLING— The unit is calling the 
other party’s fax lineContact the other party and 
have them check their fax 
machine. You can try to 
send the document 
manually (see page  4-8). For 
an overseas call, add pauses 
to the registered number 
(see page 4-25)
If you want to cancel the 
transmission, press the 
Stop 
button.
CARTRIDGE JAMMED— The cartridge holder 
cannot move. This is 
normally due to a paper 
jam.Clear the paper jam or 
whatever is obstructing the 
cartridge holder and then 
press the 
Resume button. 
Do not attempt to move the 
cartridge holder manually. 
						

							7-8Troubleshooting Chapter 7
MessageError CodeCauseAction
CHANGE CARTRIDGE#052 The BJ cartridge is 
empty or its ink may 
have dried out.Clean the BJ cartridge print 
head (see page 6-14). If the 
message remains in the LCD 
display, replace the BJ 
cartridge (see page 6-22). 
The unit will then print 
automatically any faxes 
received in memory.
CHECK DOCUMENT#001 The document is 
jammed in the ADF.Remove the document you 
are trying to send or copy 
and start again.
The document feed 
lever is set to manual 
document feed (m) for 
a multipage document.Set the document feed lever 
to automatic document feed 
(a) (see page 3-5).
CHECK PAPER SIZE— The size of the paper in 
the multi-purpose tray 
is different than that 
specified in the settings.Set the correct paper size. 
(See the MultiPASS Desktop 
Manager Software Guide or 
the Standalone Fax Manual.)
CHECK PRINTER— There may be an 
obstruction that is not 
allowing the cartridge 
holder mechanism to 
move right or left.Check for a paper clip or 
that the plastic orange cap is 
removed from the BJ 
Cartridge. Check also for a 
paper jam and clear the jam 
if necessary. Then press the 
Resume button and try 
your operation again. 
						

							Chapter 7 Troubleshooting7-9
Troubleshooting
MessageError CodeCauseAction
CHECK PRINTER
(Continued)The BJ cartridge may 
be defective.Press the 
Resume button. 
Reinstall the BJ cartridge 
and try your operation 
again.
In either case, if the error 
does not clear, try 
unplugging the unit. Wait 
several minutes, then plug it 
back in. Also, try installing a 
new BJ Cartridge.
CLEAR PAPER JAM— There is a paper jam. Clear the paper jam (see 
page 7-3) and reload paper 
in the multi-purpose tray. 
Press the 
Resume button.
COLOR INK EMPTY— The BCI-21 Color BJ 
Tank in the BC-21e 
Color BJ Cartridge is 
empty or its ink may 
have dried out.Clean the BJ Cartridge print 
head (see page 6-14). If the 
message remains in the LCD 
display, replace the BJ tank 
(see page 6-22). The unit 
will then print automatically 
any faxes received in 
memory.
CONVERT CLR>B&W— The unit is confirming 
that it is all right to 
print a color document 
in memory with a BC-
20 Black BJ Cartridge 
in black & white.Press the 
T button to print 
the color document in black 
& white, or press the 
# 
button to cancel printing. 
						

							7-10Troubleshooting Chapter 7
MessageError CodeCauseAction
DIALING— The unit is dialing the 
receiving fax machine.Press the 
Stop button if you 
want to cancel the 
transmission. 
DOC. TOO LONG#003 It took more than 32 
minutes to send or 
copy a document.Divide the document and 
send or copy each part 
separately.
It took more than 32 
minutes to receive a 
document.Contact the other party. 
Have them divide the 
document and send each 
part separately.
The document is longer 
than 39.4 inches (1 
meter).Use a copy machine to make 
a reduced copy of the 
document and send the 
copy.
DOCUMENT READY— The document in the 
ADF is ready for faxing, 
scanning, or copying.Send the document, scan 
the document, or make the 
copy.
ECM RX— The unit is receiving a 
fax using Error 
Correction Mode 
(ECM).ECM receptions may take 
longer than normal 
transmissions. Turn off 
ECM if you need to receive 
quickly, or if you know your 
local lines are in good 
condition. (See the 
MultiPASS Desktop Manager 
Software Guide or the 
Standalone Fax Manual.)
ECM TX— The unit is sending a 
fax using Error 
Correction Mode 
(ECM).ECM transmissions may 
take longer than normal 
transmissions. Turn off 
ECM if you need to transmit 
quickly, or if you know your 
local lines are in good 
condition. (See the 
MultiPASS Desktop Manager 
Software Guide or the 
Standalone Fax Manual.) 
						

							Chapter 7 Troubleshooting7-11
Troubleshooting
MessageError CodeCauseAction
HANG UP PHONE— The handset of the 
telephone or extension 
phone is off hook.Place the handset properly 
in its cradle.
INSTALL BC-21e— You tried to make color 
copies with a BC-20 
Black BJ Cartridge 
installed.Remove the BC-20 Black BJ 
Cartridge and install the 
BC-21e Color BJ Cartridge 
(see page 6-16).
You tried to print a 
received color fax with 
a BC-20 Black or BC-
22e Photo BJ Cartridge 
installed.Remove the BC-20 Black or 
BC-22e Photo BJ Cartridge 
and install the BC-21e Color 
BJ Cartridge (see page 6-
16). You can also convert a 
received color fax in 
memory to black & white 
and print the fax with a BC-
20 Black BJ Cartridge (see 
page 4-20).
INSTALL BC21e/20— You tried to make black 
& white copies with a 
BC-22e Photo BJ 
Cartridge installed.Remove the BC-22e Photo 
BJ Cartridge and install the 
BC-21e Color or BC-20 
Black BJ Cartridge (see 
page 6-16).