Cannon Canon Allinone Mp C545 User Manual

							7-12Troubleshooting Chapter 7
MessageError CodeCauseAction
INSTALL BC21e/20
(Continued)You tried to print a 
received black & white 
fax, print a report, or 
print a black & white 
document in memory 
with a BC-22e Photo BJ 
Cartridge installed.Remove the BC-22e Photo 
BJ Cartridge and install the 
BC-21e Color or BC-20 
Black BJ Cartridge (see 
page 6-16).
LINE IN USE— The unit is set for Fax/
Tel Mode and you are 
receiving a telephone 
call.Answer the call.
LOAD PAPER— The multi-purpose tray 
is empty.Load paper in the multi-
purpose tray (see page 2-9). 
Make sure the stack does not 
exceed the paper limit mark 
( ). Then press the 
Resume button.
MEMORY FULL#037 The unit’s memory is 
full because it has 
received too many 
documents, or a very 
long or detailed 
document.Print out any documents 
that are stored in memory 
(see page 4-20). Then start 
the operation again.
Memory is full because 
you tried to send too 
many pages at once, or 
a very long or detailed 
document.Divide the document and 
send each part separately. To 
free the unit’s memory, 
print or delete any faxes in 
memory you no longer need 
(see page 4-20 and
page 4-23).
MEMORY FULL
PLEASE WAIT
(two messages toggle)— The unit is sending a 
document and its 
memory is full.If sending a document, the 
unit continues to send the 
fax as memory becomes 
available.
D 
						

							Chapter 7 Troubleshooting7-13
Troubleshooting
MessageError CodeCauseAction
MEMORY USED nn%— Shows the percentage 
of memory currently in 
use.If you need more space, wait 
for the unit to send any 
faxes. Also, print or delete 
any faxes in memory you no 
longer need (see page 4-20 
and page 4-23).
NO ANSWER#005 The receiving fax 
machine does not 
answer.Make sure you dialed the 
correct number. Try again 
later.
NO RX PAPER#012 The other party’s fax 
machine is out of paper 
or its memory is full.Contact the other party and 
have them install paper in 
their fax machine.
NO TEL ##022 The one-touch speed 
dialing button or coded 
speed dialing code you 
entered has not been 
registered.Register the speed dialing 
button or code. (See the 
MultiPASS Desktop Manager 
Software Guide or the 
Standalone Fax Manual.)
NOT AVAILABLE#025 In manual sending, you 
entered a speed dialing 
number that is assigned 
to a group.Use regular dialing.
PHOTO INK IN USE— A BC-22e Photo BJ 
Cartridge is installed in 
the unit.Change to a different  BJ 
cartridge type if necessary 
(see page 6-16).
PLEASE WAIT— The unit is warming 
up.Wait until the date and 
receive mode appear in the 
LCD display, then begin.
PRINT W/BC-22e?— The unit is confirming 
that it is all right to 
print a color document 
in memory with a BC-
22e Photo BJ Cartridge.Press the 
T button to print 
the color document with a 
BC-22e Photo BJ Cartridge, 
or press the 
# button to 
cancel printing. 
						

							7-14Troubleshooting Chapter 7
MessageError CodeCauseAction
PUT IN CARTRIDGE— The BJ cartridge is not 
installed correctly.Make sure the BJ cartridge is 
installed correctly and the 
blue cartridge lock lever is 
down.
The BJ cartridge is not 
installed.Install a BJ cartridge.
REC’D IN MEMORY— The unit received the 
fax in memory because 
paper or ink ran out, a 
paper jam occurred, or 
the wrong BJ cartridge 
was installed.Add paper to the multi-
purpose tray, change the BJ 
cartridge or BJ tank, clear 
the paper jam, or install the 
correct BJ cartridge. 
START AGAIN— An error has occurred 
in the phone line or in 
the system.Start the procedure again 
from the beginning.
TRY AGAIN IN B/W#085 You tried faxing a color 
document to a machine 
that does not support 
color faxing.Try sending again in black & 
white (see page 4-2).
TX/RX CANCELLED— You pressed the 
Stop 
button to cancel the 
transmission.Try sending again.
TX/RX NO. nnnn— When the unit sends or 
receives a fax, it assigns 
it a unique 
identification number 
(nnnn). Write the number down if 
you will need it later.
WAIT COOLING— During printing, the BJ 
cartridge print head 
may have become too 
hot.Allow the unit to cool down. 
The unit will resume 
printing when it has cooled 
down. 
						

							Chapter 7 Troubleshooting7-15
Troubleshooting
Printing Problems
The Alarm light comes on and the unit beeps while printing.
The unit may have a paper jam.
❑Clear the paper jam (see page 7-3).
❑If the unit has no paper jam, unplug it, wait five seconds, then plug it in again. 
If the problem is fixed, the Alarm light will turn off, the BJ cartridge will move 
to its home position on the right side of the unit, and the LCD display will 
return to standby mode. If the Alarm light remains lit, call the Canon 
Customer Care Center (see page 1-9). 
Data from the Macintosh is not printed.
The power cord may not be plugged in securely.
❑Check that the power cord is plugged securely into the unit and into the wall 
outlet. If the unit is plugged into a power strip, make sure the power strip is 
plugged in and turned on.
The USB-to-Parallel cable may not be securely connected to the MultiPASS and 
the Macintosh.
❑Check the USB-to-Parallel cable connection.
The USB-to-Parallel cable may not be the correct type.
❑Make sure the cable is the one provided with your MultiPASS. Other USB-to-
Parallel cables may not work.
The unit may have been plugged in or the Macintosh may have been turned on 
when you connected the USB-to-Parallel cable.
❑Unplug the unit and turn off the Macintosh. Plug the unit back in and turn the 
Macintosh back on again.
The orange tape may not be removed from the BJ cartridge.
❑Be sure to remove the orange tape from the BJ cartridge before you install it 
(see page 6-22).
The BJ cartridge or a BJ tank may not be installed properly.
❑Make sure the BJ cartridge and the BJ tank(s) are installed properly (see 
page 6-22). 
						

							7-16Troubleshooting Chapter 7
The BJ cartridge print head may need cleaning.
❑Clean the BJ cartridge print head (see page 6-16).
The BJ cartridge or the BJ tank(s) may need to be replaced.
❑Replace the BJ cartridge or the BJ tank(s) (see pages 7-16 and 7-22).
The application you are printing from may not be set up properly.
❑Check the Macintosh and the application to make sure they are configured 
correctly.
❑Make sure the MultiPASS C545 is the printer selected in the Chooser.
The MultiPASS may not be set as the default printer or the selected printer.
❑Make sure the MultiPASS C545 USB printer driver is selected in the Chooser.
The printer driver may be configured with the wrong port.
❑Make sure the MultiPASS C545 USB printer driver is selected in the Chooser.
The BJ cartridge moves, but ink does not appear.
The orange tape may not be removed from the BJ cartridge.
❑Be sure to remove the orange tape from the BJ cartridge before you install it 
(see page 6-19).
The BJ cartridge or a BJ tank may not be installed properly.
❑Make sure the BJ cartridge and the BJ tank(s) are installed properly (see 
page 6-16 and page 6-22).
The nozzles on the BJ cartridge print head may be clogged.
❑Print the nozzle check to check the BJ cartridge print head (see page 7-13). 
Perform the BJ cartridge print head cleaning procedure if necessary (see page 
7-14).
A BJ tank in the BC-21e Color BJ cartridge may be empty.
❑Replace empty BJ tanks as necessary (see page 7-22).
The printed output is not what you expected.
There may be a communication problem between the MultiPASS and your 
Macintosh.
❑Make sure the Macintosh and the application are configured correctly for 
communicating with the MultiPASS. 
The USB-to-Parallel cable may not be securely connected to the MultiPASS and 
the Macintosh
❑Check the USB-to-Parallel cable connection. 
						

							Chapter 7 Troubleshooting7-17
Troubleshooting
The USB-to-Parallel cable may not be the correct type.
❑Make sure the cable the one provided with your MultiPASS.
You may not be using the correct printer driver.
❑Make sure you have selected the MultiPASS C545 printer in your application 
and in the Chooser.
You may not have the best media type selected.
❑Try selecting Media Types other than Plain Paper (see page 2-9 in the Desktop 
Manager Software Guide).
Previous software settings may not be cleared.
❑Make sure the MultiPASS was cleared of the previous software settings before 
the print job started. See the application’s documentation.
Printout does not match paper size.
Paper may not be loaded and aligned correctly in the multi-purpose tray.
❑Make sure the paper is loaded and aligned correctly (see page 2-11).
❑The application’s page size and margin settings may be incorrect.
❑Make sure the page size and margin set in your application are correct for the 
paper in the multi-purpose tray.
The MultiPASS printer driver may not be selected.
❑Make sure the MultiPASS C545 USB printer driver is selected in your 
application and in the Chooser (see page 2-2 in the Desktop Manager Software 
Guide).
 Also, check the Page Setup dialog to make sure the correct Paper Size 
is selected.
The MultiPASS suspends printing after each line.
The BJ cartridge print head may have become too hot. If this happens, the 
MultiPASS may be slowing its printing speed at the end of each line to protect 
the BJ cartridge print head.
❑Stop your print operation and wait several minutes to allow the unit to cool. 
Then start your operation again. If the BJ cartridge print head prints on the platen, clean the ink off the platen by 
launching SimpleText and setting the application to print 2 or 3 blank sheets of 
paper.
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							7-18Troubleshooting Chapter 7
The printout curls.
Your page may include a large amount of ink.
❑Leave the page in the output tray for 30 to 60 seconds to allow the ink to dry. 
Then remove the page being careful not to touch the document tray (if it is 
open). Allow the page to dry further, then roll it in the opposite direction of 
the curl. (Should you dirty the document tray when removing the page, wipe 
it clean with a clean, soft, lint-free cloth moistened with water or diluted 
dishwashing detergent solution.)
Your Macintosh indicates a device time-out.
A device time-out occurs when the Macintosh sends data to the MultiPASS, but 
the unit does not respond. The MultiPASS may be unplugged, not connected to 
the Macintosh, or have a paper jam.
❑Make sure the MultiPASS is plugged in, and that its USB-to-Parallel cable is 
securely attached to the unit and to the Macintosh. Clear any paper jams (see 
page 7-3), and make sure paper is loaded properly in the multi-purpose tray 
(see page page 2-11).
Print Quality Problems
The print quality is not what you expect; print is not clear, is splashed, has missing dots 
or white streaks.
The paper you are using may not be supported by the unit.
❑Make sure you are using the recommended paper (see page A-3).
You may be printing on the wrong side of the paper.
❑Some papers have a “right” side for printing. If the print quality is not as clear 
as you would like it to be, try turning the paper over and printing on the other 
side.
The nozzles on the BJ cartridge print head may be clogged.
❑Print the nozzle check to check the BJ cartridge print head (see page 6-13). 
Perform the BJ cartridge print head cleaning procedure if necessary (see 
page 6-14). 
						

							Chapter 7 Troubleshooting7-19
Troubleshooting
The BJ cartridge or a BJ tank may not be installed properly.
❑Make sure the BJ cartridge and the BJ tank(s) are installed properly (see 
page 6-16).
A BJ tank in the BC-21e Color BJ cartridge may be empty.
❑Replace empty BJ tanks as necessary (see page 6-22).
The BJ cartridge print head may be worn out.
❑The BJ cartridge may need to be replaced. Replace as necessary (see
page 6-15).
Output appears jagged.
The resolution selected via the printer driver may be Fast.
❑Check the Print dialog to see what Print Mode you have selected. Printing in 
Fast mode will give the output a jagged look. Changing the Print Mode to 
Normal or Best should correct this problem (see page 2-9 in the Desktop 
Manager Software Guide).
Fonts do not print as smoothly rounded characters.
Bitmapped fonts designed for dot matrix printers do not print smoothly 
rounded characters when used with high resolution printers like the MultiPASS.
❑Make sure you installed an outline font manager, such as Adobe® Type 
Manager or Bitstream® Facelift, or that you are choosing a TrueType® font.
Certain MS fonts, such as MS Serif, will print jagged.
❑Choose another font.
Output is faint.
You may be using Fast print quality.
❑Try using Normal or Best print quality (see page 2-9 in the Desktop Manager 
Software Guide).
Printing takes too much time.
You may be using Best mode.
❑Turn off Best mode (see page 2-9 in the Desktop Manager Software Guide). 
						

							7-20Troubleshooting Chapter 7
The printout contains blurred or smudged ink.
The print medium you are using may not be supported by the MultiPASS.
❑Try a different paper type. However, use only print media specified in this 
manual (see page A-3).
You may be printing on the wrong side of the sheet.
❑Some papers have a “right” side for printing. If the print quality is not as clear 
as you would like it to be, try turning the paper over and printing on the other 
side.
Color Printing and Copying Problems
The MultiPASS prints only in black. (You are printing from an application that supports 
color printing but your output is black ink only.)
The MultiPASS printer driver may not be selected.
❑Make sure the MultiPASS is selected as the default printer in your application 
and in the Chooser (see page 2-2 in the Desktop Manager Software Guide).
The printer driver may not be selecting color.
❑Check that you selected Full Color from the Print Colors As menu in the Color 
dialog (see page 2-11 in the Desktop Manager Software Guide).
The BJ cartridge or a BJ tank may not be installed properly.
❑Make sure the BJ cartridge and the BJ tank(s) are installed properly (see 
page 6-16 and page 6-22).
The BJ cartridge print head may need cleaning.
❑Clean the BJ cartridge print head (see page page 6-13).
The application you are using may not support color printing.
❑Make sure your application supports color printing. 
						

							Chapter 7 Troubleshooting7-21
Troubleshooting
Colors are broken or uneven.
The print mode may be wrong.
❑Check your print mode setting in the Print dialog (see page 2-9).
If you are printing a thin line with a nonprimary color, your software may be 
telling the unit to place a color every other dot, with white in between.
❑Choose cyan, magenta, yellow, or black instead.
Colors print incorrectly.
The MultiPASS printer driver may not be selected in the Chooser.
❑Make sure the MultiPASS is selected as the default printer in your application 
and in the Chooser (see page 2-2 in the Desktop Manager Software Guide). 
The printer driver may not be selecting color.
❑Check that you selected Full Color from the Print Colors As menu in the Color 
dialog (see page 2-11).
The printer driver may not be selecting the right media.
❑Make sure the correct paper type is set in the Print dialog (see page 2-9). If you 
selected Use ColorSync Color Matching in the Color dialog, make sure that 
you have selected an appropriate Printer Profile for the media type you are 
using. For more informatin, see page 2-11 in the Desktop Manager Software 
Guide.
Colors are missing.
The BJ cartridge print head may need cleaning.
❑Clean the BJ cartridge print head (see page 6-14). 
Colors in a line are uneven or different from previous lines.
The print settings may not be the best for the images you are printing.
❑Check your print mode setting in the Print dialog (see see page 2-9).
❑Be sure to experiment with different settings and different types of paper. Some colors are impossible to match exactly, though the MultiPASS is designed to 
come as close as possible.
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