Brother MFC 440CN User Manual

							
Troubleshooting and Routine Maintenance135
Network Difficulties
DifficultySuggestions
Cannot print over the Network. Make sure that your machine is powered on and is online and in Ready mode.  Print a Network Configuration list (see  Reports on page 88.) and check the current 
Network settings printed in this list. Reconnect the LAN cable to the hub to verify 
that the cabling and network connections are good. If possible, try connecting the 
machine to a different port on your hub using a different cable. If the connections 
are good, the machine shows  LAN Active for 2 seconds.
 (If you are using a wireless connection (MFC-665CW and MFC-845CW only) or 
are having Network problems, see the Network User’s Guide on the CD-ROM for 
more information.) 
The network scanning feature does 
not work. (For Windows
® users only) A Firewall setting on your PC may be rejecting the 
necessary network connection. Follow the instructions below to configure the 
Firewall. If you are using a personal Firewall software, see the User’s Guide for 
your software or contact the software manufacturer.

1Click the  Start button,  Control Panel  and then Windows Firewall . Make sure 
that Windows Firewall on the  General tab is set to On.
2Click  Advanced tab  and Settings  button in  Network Connection Settings .
3Click  Add button, and in the Description of service field, enter any name. In 
the Name or IP Address field enter localhost. In the internal and external 
port numbers fields enter 54925 for network scanning. Choose  UDP and 
click  OK. Repeat this step adding Port 54926 for network PC-FAX receiving 
and Port 137 for both network scanning and network PC-FAX receiving.
4 Make sure the new settings are added and the box is checked, and then click  OK.
The network PC-Fax Receive 
feature does not work.
Your computer cannot find your 
machine.

Firewall setting on you PC may be rejecting the necessary network connection. 
For detail, see the instruction above.

Re-select your machine in the DeviceSelector application located in Macintosh 
HD/Library/Printers/Brother/Utilities or from the model of ControlCenter2.
 
						

							
136
Error messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error MessageCauseAction
Comm.Error Poor phone line quality caused a 
communication error. Send the fax again or connect the machine 
to another telephone line. If the problem 
continues, call the telephone company and 
ask them to check your phone line.
Connection Fail You tried to poll a fax machine 
that is not in Polled Waiting mode. Check the other fax machines polling 
setup.
Cover is Open The scanner cover is not closed 
completely. Lift the scanner cover and then close it 
again.
The ink cartridge cover is not 
completely closed. Firmly close the ink cartridge cover until it 
clicks.
Data Remaining Print data is left in the machines 
memory. Re-start printing from your computer.
Print data is left in the machines 
memory. The USB cable was 
unplugged while the computer 
was sending the data to the 
machine. Press 
Stop/Exit . The machine will cancel 
the job and clear it from the memory. Try to 
print again.
Disconnected The other person or other 
persons fax machine stopped the 
call. Try to send or receive again.
Document Jam The document was not inserted or 
fed properly, or the document 
scanned from the ADF was too 
long. See 
Using the ADF  on page 11.
See  Document jam  on page 140.
DR Mode in Use The machine is set to Distinctive 
Ring mode. You cannot change 
the Receive Mode from Manual to 
another mode. Set Distinctive Ring to off. (See 
Turning off 
Distinctive Ring  on page 55.)
High Temperature The print head is too warm. Allow the machine to cool down.
Ink Empty One or more of the ink cartridges 
is empty. The machine will stop all 
print operations. While memory is 
available, black and white faxes 
will be stored in the memory. If a 
sending machine has a color fax, 
the machines 
‘handshake’ will 
ask that the fax be sent as black 
and white. If the sending machine 
has the ability to convert it, the 
color fax will be stored in the 
memory as a black and white fax. Replace the ink cartridges. (See 
Replacing 
the ink cartridges  on page 143.)
 
						

							
Troubleshooting and Routine Maintenance137
Low TemperatureThe print head is too cold. Allow the machine to warm up.
Media Error The media card is either 
corrupted, improperly formatted, 
or there is a problem with the 
media card. Put the card firmly into the slot again to 
make sure it is in the correct position. If the 
error remains, check the media drive by 
putting in another media card that you 
know is working.
Near Empty One or more of the ink cartridges 
are running out of ink. If a sending 
machine has a color fax, the 
machines 
‘handshake’ will ask 
that the fax be sent as black and 
white. If the sending machine has 
the ability to convert it, the color 
fax will be received into memory 
as a black and white fax. Order a new ink cartridge. (See 
Ordering 
accessories and supplies on page iii.)
No Caller ID There is no incoming call history. 
You did not receive calls or you 
have not subscribed to the Caller 
ID service from your telephone 
company. If you want to use the Caller ID feature call 
your telephone company. (See 
Caller ID 
on page 56.) 
No Cartridge An ink cartridge is not installed 
properly. Reinstall the ink cartridge. (See 
Replacing 
the ink cartridges  on page 143.)
No File The media card in the media drive 
does not contain a .JPG file. Put the correct media card into the slot 
again.
No Paper Fed The machine is out of paper or 
paper is not properly loaded in the 
paper tray. Do one of the following:
„ Refill the paper in the paper tray, and 
then press  Black Start  or Color Start .
„ Remove the paper and load it again 
and then press  Black Start or 
Color Start .
The paper is jammed in the 
machine. See 
Printer jam or paper jam  on page 141.
No Response/Busy The number you dialed does not 
answer or is busy. Verify the number and try again.
Not Registered  You tried to access a Speed Dial 
number that is not programmed. Set up the Speed Dial number. (See 
Storing Speed-Dial numbers
 on page 66.)
Error MessageCauseAction
 
						

							
138
Out of MemoryThe machines memory is full. Fax sending or copy operation in 
progress
Do one of the following:
„ Press  Stop/Exit  and wait until the other 
operations in progress finish and then 
try again.
„ Clear the data in the memory. To gain 
extra memory, you can turn off 
Advanced Fax Operation. (See  Turning 
off Advanced Fax Operations  on 
page 81.)
„ Print the faxes that are in the memory. 
(See  Printing a fax from the memory  on 
page 51.)
Printing operation in progress
Reduce print resolution. (For details, see 
Printing  for Windows
® or Printing and 
Faxing  for Macintosh® in the Software 
User’s Guide on the CD
-ROM.)
Paper Jam Paper is jammed in the machine. Open the Jam Clear Cover (at the back of 
the machine) and remove the jammed 
paper. (See Printer jam or paper jam  on 
page 141.)
Unable to Change XX
Unable to Clean XX
Unable to Init.XX
Unable to Print XX
Unable to Scan XX
Unable to use 
Phone XX The machine has a mechanical 
problem.—OR—
A foreign objects such as a clip or 
ripped paper is in the machine.
Open the scanner cover and remove any 
foreign objects inside the machine. If the 
error message continues, do one of the 
following:
„ (MFC-440CN only)
See  Transferring your faxes or Fax 
Journal report  on page 139 before 
disconnecting the machine so you will 
not lose any important messages. 
Then, disconnect the machine from the 
power for several minutes and then 
reconnect it.
„ (MFC
-665CW and MFC-845CW only)
Disconnect the machine from the 
power for several minutes, then 
reconnect it. (The machine can be 
turned off for approximately 24 hours 
without losing faxes stored in the 
memory. See  Transferring your faxes 
or Fax Journal report  on page 139.)
Wrong Paper Size Paper is not the correct size. Load the correct size of paper (Letter, 
Legal or A4), and then press Black Start 
or  Color Start .
Wrong USB device A non-PictBridge compatible or 
broken device has been 
connected to the PictBridge port. Unplug the device from the PictBridge port, 
then press 
On/Off to turn the machine off 
and then on again. 
Error MessageCauseAction
 
						

							
Troubleshooting and Routine Maintenance139
Transferring your faxes or Fax 
Journal reportB
If the LCD shows:„ Unable to Change XX
„ Unable to Clean XX
„ Unable to Init. XX
„ Unable to Print XX
„ Unable to Scan XX
„ Unable to use Phone XX
We recommend transferring your faxes to 
another fax machine or to your PC. (See 
Transferring faxes to another fax machine  on 
page 139 or  Transferring faxes to your PC  on 
page 139.)
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See  Transferring Fax Journal report 
to another fax machine  on page 140.)
Note
If there is an error message on the 
machines LCD, after the faxes have been 
transferred, disconnect the machine from 
the power source for several minutes, and 
then reconnect it.
 
Transferring faxes to another fax 
machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode.
aPress Stop/Exit  to interrupt the error 
temporarily.
bPress  Menu.
cPress  a or  b to choose  Service.
Press  OK.
dPress  a or  b to choose 
Data Transfer .
Press  OK.
ePress  a or  b to choose 
Fax Transfer .
Press  OK.
fDo one of the following:
„ If the LCD shows  No Data, there are 
no faxes left in the machines 
memory.
Press  Stop/Exit .
„ Enter the fax number to which faxes 
will be forwarded. 
gPress  Black Start .
Transferring faxes to your PC B
You can transfer the faxes from your 
machines memory to your PC. 
aPress Stop/Exit  to interrupt the error 
temporarily.
bMake sure you have installed  MFL-Pro 
Suite  on your PC, and then turn on  PC 
FAX Receiving  on the PC. (For details 
see  PC- FAX receiving  for Windows
® in 
the Software User’s Guide on the 
CD-ROM.)
cMake sure you have set PC Fax 
Receive on the machine. (See  PC Fax 
Receive  on page 80.)
If faxes are in the machine’s memory 
when you set up PC Fax Receive, the 
LCD will ask if you want to transfer the 
faxes to your PC.
dDo one of the following: „ To transfer all faxes to your PC, 
press  1. You will be asked if you want 
a backup print.
„ To exit and leave the faxes in the 
memory, press  2.
ePress  Stop/Exit .
 
						

							
140
Transferring Fax Journal report to 
another fax machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode.
aPress Stop/Exit  to interrupt the error 
temporarily.
bPress  Menu.
cPress  a or  b to choose  Service.
Press  OK.
dPress  a or  b to choose 
Data Transfer .
Press  OK.
ePress  a or  b to choose 
Report Trans. .
Press  OK.
fEnter the fax number to which Fax 
Journal report will be forwarded.
gPress  Black Start .
Document jam B
Documents can jam if they are not inserted or 
fed properly, or if they are too long. Follow the 
steps below to clear a document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document up and to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit .
Note
To avoid document jams close the ADF 
cover properly by pressing it down in the 
center.
 
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
left.
 
dClose the document cover.
ePress Stop/Exit .
 
						

							
Troubleshooting and Routine Maintenance141
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. 
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1). 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then closing it.„ If you cannot remove the jammed 
paper from the front of the machine, 
or the error message still appears on 
the LCD after you have removed the 
jammed paper, please go to the next 
step.
dRemove the Jam Clear Cover (1) from 
the back of the machine. Pull the 
jammed paper out of the machine.
 
 
ePut the Jam Clear Cover back on.
Make sure the cover is set properly.
 
1
1
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142
fUsing both hands, use the plastic tabs 
on both sides of the machine to lift the 
scanner cover (1) until it locks securely 
into the open position.
Make sure that there is no jammed 
paper left in the corners of the machine.
 
Note
If the paper is jammed under the print 
head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
 
gLift the scanner cover to release the 
lock (1). Gently push the scanner cover 
support down (2) and close the scanner 
cover (3).
 
hPush the paper tray firmly back into the 
machine.
Note
Make sure you pull out the paper support 
until it clicks.
 
 
Dial Tone B
Setting the dial tone to Detection will shorten 
the dial detect pause.
aPress Menu.
bPress  a or  b to choose 
Initial Setup .
Press  OK.
cPress  a or  b to choose  Dial Tone .
Press  OK.
dPress  a or  b to choose  Detection  or 
No Detection .
Press  OK.
ePress  Stop/Exit .
1
 
						

							
Troubleshooting and Routine Maintenance143
Phone line interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the phone line, we recommend that you 
adjust the Equalization for compatibility to 
reduce the modem speed for fax operations.
aPress Menu.
bPress  a or  b to choose  Fax.
Press  OK.
cPress  a or  b to choose 
Miscellaneous .
Press  OK.
dPress  a or  b to choose 
Compatibility .
Press  OK.
ePress  a or  b to choose  Normal (or 
Basic ).
„ Basic  reduces the modem speed to 
9600 bps. Unless interference is a 
recurring problem on your phone 
line, you may prefer to use it only 
when needed.
„ Normal  sets the modem speed at 
14400 bps. (factory setting)
Press  OK.
fPress  Stop/Exit .
Note
When you change the compatibility to 
Basic, the ECM feature is only available 
for color fax sending.
 
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct order.
Even though the machine tells you that an ink 
cartridge is empty,  there will be a small 
amount of ink left in the ink cartridge. It is 
necessary to keep some ink in the ink 
cartridge to prevent air from drying out and 
damaging the print head assembly.
aOpen the ink cartridge cover.
If one or more ink cartridges are empty, 
for example Black, the LCD shows 
Ink Empty  and Black .
bPull the lock release lever down and 
take out the ink cartridge for the color 
shown on the LCD.
 
 
						

							
144
 
cOpen the new ink cartridge bag for the 
color shown on the LCD, and then take 
out the ink cartridge.
dRemove the protective yellow cap (1). 
Improper Setup 
DO NOT touch the area shown in the 
illustration below.
 
 
Note
If the protective yellow caps come off 
when you open the bag, the cartridge will 
not be damaged.
 
eEach color has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fLift the lock release lever and push it 
until it clicks, and then close the ink 
cartridge cover.
 
gIf you replaced an ink cartridge, the LCD 
may ask you to verify that it was a brand 
new one. (For example, 
Did You Change Black ) For each 
new cartridge you installed, press 
1 (Yes ) to automatically reset the ink dot 
counter for that color. If the ink cartridge 
you installed is not a brand new one, be 
sure to press  2 ( No ).
If you wait until the LCD shows 
Near Empty  and Ink Empty , the 
machine will automatically reset the ink 
dot counter.
1
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