Brother MFC 440CN User Manual

							
Safety and Legal125
Standard telephone and FCC Notices (These notices are in effect 
on models sold and used in the United States only.)A
This equipment is hearing-aid compatible.  (MFC-665CW and MFC-845CW only)
When programming emergency numbers or making test calls to emergency numbers: „ Remain on the line and briefly explain to the dispatcher the reason for the call before hanging 
up.
„ Perform these activities in the off-peak hours, such as early morning or late evening.
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the 
ACTA. On the backside of this  equipment is a label that contains, among other information, a 
product identifier in the format US: AAAEQ##TXXXX. If r equested, this number must be provided 
to the telephone company.
You may safely connect this equipment to the telephone line by means of a standard modular jack, 
USOC RJ11C.
A plug and jack used to connect this equipment to the premises wiring and telephone network 
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A 
compliant telephone cord and modular plug is provided with this product. It is designed to be 
connected to a compatible modular jack that is also compliant. See installation instructions for 
details.
The REN is used to determine the number of devices that may be connected to a telephone line. 
Excessive RENs on a telephone line may result in the devices not ringing in response to an 
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be 
certain of the number of devices that may be connected to a line, as determined by the total RENs, 
contact the local telephone company. For products approved after July 23, 2001, the REN for this 
product is part of the product identifier that has the format US: AAAEQ##TXXXX.The digits 
represented by ## are the REN without a decimal point (e.g., 06 is a REN of 0.6). For earlier 
products, the REN is separately shown on the label.
If this equipment causes harm to the telephone net work, the telephone company will notify you in 
advance that temporary discontinuance of service may be required. But if advance notice isnt 
practical, the telephone company will notify the  customer as soon as possible. Also, you will be 
advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures 
that could affect the operation of the equipment. If this happens the telephone company will 
provide advance notice in order for you to make necessary modifications to maintain uninterrupted 
service.
If trouble is experienced with this equipment, for repair or warranty information, please contact 
Brother Customer Service. (See  Brother numberson page i.) If the equipment is causing harm to 
the telephone network, the telephone company may request that you disconnect the equipment 
until the problem is resolved.
Connection to party line service is subject to  state tariffs. Contact the state public utility 
commission, public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the 
installation of this equipment does not disable your alarm equipment. If you have questions about 
what will disable alarm equipment, call your telephone company or a qualified installer.
 
						

							
126
If you are not able to solve a problem with your machine, call Brother Customer Service. (See 
Brother numberson page i.)
WARNING 
For protection against the risk of electrical shock, always disconnect all cables from the wall 
outlet before servicing, modifying or installing the equipment.
  
This equipment may not be used on coin service lines provided by the telephone company or 
connected to party lines.
  
Brother cannot accept any financial or other responsibilities that may be the result of your use 
of this information, including direct, special or consequential damages. There are no warranties 
extended or granted by this document.
  
This machine has been certified to comply with FCC standards, which are applied to the USA 
only.
 
Federal Communications Commission (FCC) Declaration of 
Conformity (USA only)A
declares, that the products
Product Name: MFC-440CN, MFC-665CW and MFC-845CW
comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This 
device may not cause harmful interference, and (2) this device must accept any interference 
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses, and can 
radiate radio frequency energy and, if not installed and used in accordance with the instructions, 
may cause harmful interference to radio communications. However, there is no guarantee that 
interference will not occur in a particular installation. If this equipment does cause harmful 
interference to radio or television reception, which can be determined by turning the equipment 
off and on, the user is encouraged to try to correct the interference by one or more of the following 
measures: Responsible 
Party:
Brother International 
Corporation
100 Somerset Corporate 
Boulevard
Bridgewater, NJ 08807-0911 
USA
TEL: (908) 704-1700
 
						

							
Safety and Legal127
„Reorient or relocate the receiving antenna.
„ Increase the separation between the equipment and receiver. 
„ Connect the equipment into an outlet on a circuit different from that to which the receiver is 
connected. 
„ Call the dealer or an experienced radio/TV technician for help. 
„ This transmitter must not be co-located or operated in conjunction with any other antenna or 
transmitter.
„ This equipment complies with FCC radiation exposure limits set forth for uncontrolled 
equipment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to 
OET65. This equipment should be installed and operated with at least 20cm and more 
between the radiator and persons body (excluding extremities: hands, wrists, feet and legs). 
IMPORTANT
Changes or modifications not expressly approved by Brother Industries, Ltd. could void the 
users authority to operate the equipment.
 
Industry Canada Compliance Statement (Canada only)A
This Class B digital apparatus complies with Canadian ICES-003. 
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
LAN connectionA
CAUTION 
DO NOT connect this product to a LAN connection that is subject to over-voltages.
 
 
						

							128
Legal limitations for copyingA
Color reproductions of certain documents are illegal and may result in either criminal or civil 
liability. This memorandum is in tended to be a guide rather than  a complete listing of every 
possible prohibition. In case of doubt, we suggest  that you check with counsel as to any particular 
questionable documents.
The following documents issued by the United  States/Canadian Government or any of its 
Agencies may not be copied:
„ Money
„ Bonds or other certificates of indebtedness
„ Certificates of Deposit
„ Internal Revenue Stamps (canceled or uncanceled)
„ Selective Service or draft papers
„ Passports
„ United States/Canadian Postage  Stamps (canceled or uncanceled)
„ Food Stamps
„ Immigration Papers
„ Checks or drafts drawn by Governmental agencies
„ Identifying badges or insignias
Copyrighted works cannot be copied.  Sections of a copyrighted work can be copied for ‘fair use.’ 
Multiple copies would indicate improper use.
Works of art should be considered t he equivalent of copyrighted works.
Licenses and Certificates of Title to moto r vehicles may not be copied under certain 
state/provincial laws.
 
						

							
Safety and Legal129
TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
© 2006 Brother Industries, Ltd. All rights reserved.
Windows and Microsoft are registered trademarks of Microsoft in the U.S. and other countries.
Macintosh and TrueType are registered trademarks of Apple Computer, Inc.
PaperPort is a registered trademark of ScanSoft, Inc.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
Microdrive is a trademark of International Business Machine Corporation.
CompactFlash is a registered trademark of SanDisk Corporation.
Memory Stick is a registered trademark of Sony Corporation.
SecureDigital is a trademark of Matsushita Electric Industrial Co. Ltd., SanDisk Corporation and 
Toshiba Corporation.
SanDisk is a licensee of the SD and miniSD trademarks.
MultiMediaCard is a trademark of Infineon Technologies and licensed to the MultiMediaCard 
Association.
xD-Picture Card is a trademark of Fujifilm Co. Ltd., Toshiba Corporation and Olympus Optical Co. 
Ltd.
PictBridge is a trademark.
Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and MagicGate are trademarks of 
Sony Corporation.
BROADCOM, SecureEasySetup and the SecureEasySetup logo are trademarks or registerd 
trademarks of Broadcom Corporation in the United States and/or other countries.
Each company whose software title is mentioned in this manual has a Software License 
Agreement specific to its proprietary programs.
All other brand and product names mentioned in this Users Guide, the Software Users 
Guide and the Network User’s Guide are registered trademarks of their respective 
companies.
 
						

							
130
B
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within  that country.
 
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions 
Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com
.
If you are having difficulty with your machineB
Troubleshooting and Routine 
Maintenance
B
Printing
DifficultySuggestions
No  printout Check the interface cable or wireless connection (MFC-665CW and MFC-845CW  only) on both the machine and your computer. (See the  Quick Setup Guide.)
Check that the machine is plugged in and that the  On/Off key is on.
One or more ink cartridges are empty. (See  Replacing the ink cartridges on 
page 143.)
Check to see if the LCD is showing an error message. (See  Error messages on 
page 136.)
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click  Start and then  Printers and Faxes . 
Right-click and choose  Brother MFC-XXXX (where XXXX is your model name), 
and make sure that  Use Printer Offline is unchecked.
Poor print quality Check the print quality. (See  Checking the print quality on page 148.) 
Make sure that the Media Type setting in the printer driver or the Paper Type 
setting in the machine’s menu matches the type of paper you are using. (See  
Printing  for Windows
® or Printing and Faxing  for Macintosh® in the Software 
User’s Guide on the CD
-ROM and  Paper Type  on page 26.) 
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„ The expiration date written on the cartridge package has passed. (Cartridges 
stay usable for up to two years if kept in their original packaging.)
„ The ink cartridge was in your machine over six months.
„ The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See  Acceptable paper and other 
media  on page 13.) 
The recommended environment for your machine is between 68 ° F to 91 ° F (20 ° 
C to 33 ° C).
 
						

							
Troubleshooting and Routine Maintenance131
White horizontal lines appear in text 
or graphics.Clean the print head. (See 
Cleaning the print head on page 148.)
Try using the recommended types of paper. (See  Acceptable paper and other 
media  on page 13.) 
If you want to print on Photo 4
×6 or Photo L 3.5×5 paper, make sure you use 
the photo bypass tray. (See  Loading photo paper on page 21.)
The machine prints blank pages. Clean the print head. (See  Cleaning the print head on page 148.)
Characters and lines are stacked. Check the printing alignment. (See  Checking the printing alignment on page 149.)
Printed text or  images are  skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide  is adjusted correctly. (See Loading paper and other media  on page 17.)
Make sure the Jam Clear Cover is set properly.
Smudged stain at the top center of 
the printed page. Make sure the paper is not too thick or curled. (See 
Acceptable paper and other 
media  on page 13.) 
Printing appears dirty or ink seems 
to run. Make sure you are using the proper types of paper. (See 
Acceptable paper and 
other media  on page 13.) Dont handle the paper until the ink is dry.
Stains appear on the reverse side 
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See 
Cleaning the machine printer 
platen  on page 147.)
Make sure you are using the paper support flap. (See  Loading paper and other 
media  on page 17.)
There are some dense lines. Check  Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver  Basic tab, click  Settings, and uncheck  Bi-Directional 
Printing .
Cannot perform ‘2 in 1 or 4 in 1’ 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data  processing, sending and printing time. Try the other quality settings in the printer 
driver Basic tab. Also, click the  Settings tab, and make sure you uncheck  Color 
Enhancement (True2Life
®) .
Turn the borderless feature off. Borderless printing is slower than normal printing. 
(See  Printing  for Windows
® or Printing and Faxing  for Macintosh® in the Software 
User’s Guide on the CD
-ROM.)
True2Life
®  is  not  working  properly. If the image data is not full color in your application (such as 256 color), True2Life® 
will not work. Use at least 24 bit color data with the True2Life® feature.
Machine feeds multiple pages. Make sure the paper is loaded properly in the paper tray. (See  Loading paper and 
other media  on page 17.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
Printed pages are not stacked 
neatly. Make sure you are using the paper support flap. (See 
Loading paper and other 
media  on page 17.)
Printed pages double feed and 
cause a paper jam. Make sure you pull out the paper support until it clicks and unfold the paper 
support flap.
Machine does not print from Paint 
Brush. Try setting the Display setting to 
‘256 colors.’
Machine does not print from Adobe 
Illustrator.
Try to reduce the print resolution. (See
 Printing for Windows® or Printing and 
Faxing  for Macintosh® in the Software User’s Guide on the CD-ROM.)
Printing (Continued)
DifficultySuggestions
 
						

							
132
Machine cannot print full pages of a 
document.
Out of memory message occurs. Reduce the print resolution. (See
 Printing for Windows® or Printing and Faxing  for 
Macintosh® in the Software User’s Guide on the CD-ROM.)
Reduce the complexity of your document and try again. Reduce the graphic 
quality or the number of font sizes within your application software.
Printing Received Faxes
DifficultySuggestions
Condensed print and white streaks 
across the page or the top and 
bottom of sentences are cut off. You probably had a bad connection, with static or interference on the telephone 
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The senders scanner may be dirty. Ask the sender to make a copy to see if the  problem is with the sending machine. Try receiving from another fax machine.
Received color fax prints only in 
black and white. Replace the color ink cartridges that are empty or nearly empty, and then ask the 
other person to send the color fax again. (See 
Replacing the ink cartridges on 
page 143.) Check that Advanced Fax Operation is set to off. (See  Turning off 
Advanced Fax Operations  on page 81.)
Left and Right margins are cut off or 
a single page is printed on two 
pages. Turn on Auto Reduction. (See 
Printing a reduced incoming fax  on page 51.)
Phone Line or Connections
DifficultySuggestions
Dialing does not work. (No dial 
tone) Check that the machine is plugged in and that the 
On/Off key is on.
Check all line cord connections.
(Canada only) Change Tone/Pulse setting. (See  Quick Setup Guide.)
Send a fax manually and wait to hear the fax receiving tone before you press 
Black Start  or Color Start . (See Sending a fax manually  on page 44)
The machine does not answer 
when called. Make sure the machine is in the correct receiving mode for your setup. (See 
Choosing the Receive Mode
 on page 46.) Check for a dial tone. If possible, call 
your machine to hear it answer. If there is still no answer, check the telephone line 
cord connection. If there is no ringing when you call your machine, ask your 
telephone company to check the line.
Receiving Faxes
DifficultySuggestions
Cannot receive a fax. Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup. (See 
Receive mode settings on page 49.) 
If you often have interference on the phone line, try changing the menu setting of 
Compatibility to  Basic. (See Phone line interference  on page 143.)
Printing (Continued)
DifficultySuggestions
 
						

							
Troubleshooting and Routine Maintenance133
Sending Faxes
DifficultySuggestions
Cannot send a fax. Check all line cord connections.
Make sure that the Fax   key is illuminated. (See  Entering Fax mode on 
page 38.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See  Reports on 
page 88.)
Transmission Verification Report 
says ‘Result:NG’. There is probably temporary noise or static on the line. Try sending the fax again. 
If you send a PC FAX message and get 
‘Result:NG’ on the Transmission 
Verification Report, your machine may be out of memory. To gain extra memory, 
you can turn off Advanced Fax Operation (see  Turning off Advanced Fax 
Operations  on page 81), print fax messages in memory (see  Printing a fax from 
the memory  on page 51) or cancel a Delayed Fax or Polling Job (see  Canceling a 
fax in progress  on page 39). If the problem continues, ask the telephone company 
to check your phone line.
If you often get transmission errors due to possible interference on the phone line, 
try changing the menu setting of Compatibility to  Basic. (See Phone line 
interference  on page 143.)
Poor fax send quality. Try changing your resolution to  Fine or S.Fine . Make a copy to check your 
machines scanner operation. If the copy quality is not good, clean the scanner. 
(See  Cleaning the scanner  on page 146.)
Vertical black lines when sending. If the copy you made shows the same problem, clean the scanner. (See  Cleaning 
the scanner  on page 146.)
Handling Incoming Calls
DifficultySuggestions
The machine ‘Hears’ a voice as a 
CNG Tone. If Easy Receive is set to on, your machine is more sensitive to sounds. It may 
mistakenly interpret certain voices or music on the line as a fax machine calling 
and respond with fax receiving tones. Deactivate the machine by pressing 
Stop/Exit
. Try avoiding this problem by turning Easy Receive to off. (See  Easy 
Receive  on page 50.)
Sending  a  fax  call  to  the  machine. If you answered on an external or extension phone, press your Fax Receive Code  (the factory setting is l 5 1 ). When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or  other custom feature on a single phone line with your machine, it may create a 
problem sending or receiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and 
its signal comes through the line while your machine is sending or receiving a fax, 
the signal can temporarily interrupt or disrupt the faxes. Brothers ECM feature 
should help overcome this problem. This condition is related to the telephone 
system industry and is common to all devices that send and receive information 
on a single, shared line with custom features. If avoiding a slight interruption is 
crucial to your business, a separate phone line with no custom features is 
recommended.
 
						

							
134
Copying Difficulties
DifficultySuggestions
Cannot make a copy. Make sure that the Copy   key is illuminated. (See  Entering Copy mode 
on page 92.)
Vertical streaks appear in copies. If you see vertical streaks on copies, clean the scanner. (See  Cleaning the 
scanner  on page 146.)
Poor copy results when using the 
ADF. Try using the scanner glass. (See 
Using the scanner glass on page 12.)
Scanning Difficulties
DifficultySuggestions
TWAIN/WIA errors appear while
scanning. Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
PaperPort
® SE with OCR, click 
File, Scan  and choose the Brother TWAIN/WIA
driver.
Poor scanning results when using
the ADF. Try using the scanner glass. (
Using the scanner glass on page 12.)
Software Difficulties
DifficultySuggestions
Cannot install software or print. Run the  Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
‘Device Busy’  Make sure the machine is not showing an error message on the LCD.
PhotoCapture Center® Difficulties
DifficultySuggestions
Removable Disk does not work 
properly. 1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update, and see the Quick Setup Guide. After 
the installation the PC will be automatically restarted.
3) Wait about 1 minute after you restart the PC, and then connect the USB  cable.
2 Take out the media card and put it back in again.
3 If you have tried ‘Eject’ from within Windows
®, take out the media card before 
you continue.
4 If an error message appears when you try to eject the media card, it means  the card is being accessed. Wait a while and then try again.
5 If all of the above do not work, turn off your PC and machine, and then turn  them on again. (You will have to unplug the power cord of the machine to turn 
it off.)
Cannot access Removable Disk 
from Desktop icon.  Make sure you have put the media card into the media slot.