Blackberry Storm 2 Instruction Manual

							If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all
phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other
phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has set up your device to support more than one phone number, you can make calls and receive calls using
your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client
phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a
call, you can receive calls to all phone numbers.
If your wireless service plan supports SMS text and MMS messaging, the first phone number that appears in the drop-down list at the top of
the screen in the phone application is the phone number that you use to send and receive SMS text and MMS messages.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.
Switch the active phone number 1. From the Home screen, press the  Send key.
2. Click your phone number at the top of the screen.
3. Click the phone number that you want to set as the active phone number.
Phone options
Turn on dialing from the Lock screen 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Password .
3. Set the  Allow Outgoing Calls While Locked  field to Yes.
4. Press the  Menu key.
5. Click  Save.
Sort phone numbers or contacts on the Phone screen 1. From the Home screen, press the  Send key.
2. Press the  Menu key.
3. Click  Options.
4. Click  General Options .
5. Perform one of the following actions: • To sort phone numbers or contacts by frequency of use, change the  Phone List View field to Most Used .
• To sort contacts alphabetically by contact name, change the  Phone List View field to Name.
• To sort phone numbers or contacts by recency of use, change the  Phone List View field to Most Recent .
6. Press the  Menu key.User GuidePhone39 
						

							7. Click Save.
To sort phone numbers or contacts by call logs again, change the  Phone List View field to Call Log .
Hide or display your phone number when you make calls The wireless network can override the option that you choose.
1. From the Home screen, press the  Send key.
2. Press the  Menu key.
3. Click  Options.
4. Click  General Options .
5. Perform one of the following actions: • To request that your phone number is hidden, change the  Restrict My Identity field to Always.
• To request that your phone number is displayed, change the  Restrict My Identity field to Never.
• To request that the network decide whether to hide or display your phone number, change the  Restrict My Identity field to Network
Determined .
6. Press the  Menu key.
7. Click  Save.
Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the  Menu key.
3. Click  Options.
4. If necessary, click  General Options.
5. Change the  Confirm Delete field to No.
6. Press the  Menu key.
7. Click  Save.
Stop ending calls when you insert your device in the holster 1. From the Home screen, press the  Send key.
2. Press the  Menu key.
3. Click  Options.
4. Click  General Options .
5. Change the  Auto End Calls field to Never.
6. Press the  Menu key.
7. Click  Save.
Answer calls automatically when you remove your device from the holster 1. From the Home screen, press the  Send key.User GuidePhone40 
						

							2. Press the Menu key.
3. Click  Options.
4. Click  General Options .
5. Change the  Auto Answer Calls  field to Out Of Holster .
6. Press the  Menu key.
7. Click  Save.
Reset a call timer A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service
provider.
1. From the Home screen, press the  Send key.
2. Press the  Menu key.
3. Click  Status.
4. Click  Last Call or Total Calls .
5. Click  Clear Timer .
6. Press the  Menu key.
7. Click  Save.
Phone shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
• To change your ring tone, in the phone application, press the  Menu key. Click  Set Ring Tone .
• To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the  Volume Down key.
• To set up speed dial for a contact, in the phone application, press and hold a key.
• To insert a plus sign (+) when typing a phone number, press and hold  0.
Phone troubleshooting
I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list
or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.User GuidePhone41 
						

							• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from
and receive calls to is set as your active phone number.
Related topics
Fixed dialing, 35
Call blocking, 34
Call forwarding, 32
Switch the active phone number, 39
My phone number appears as Unknown in the phone application If your BlackBerry®  device requires a SIM card, try changing the phone number on your SIM card to change how your phone number appears
in the phone application. On the Home screen or in a folder, click the  Options icon. Click  Advanced Options . Click SIM Card . Highlight the
phone number. Press the  Menu key. Click  Edit SIM Phone Number . Type your phone number. Press the  Enter key.
I cannot check my voice mail Try performing the following actions: • If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail usinga shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate
phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.
I cannot make calls using a voice command Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
• If you are using a  Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device
supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
• Verify that your screen is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language
options. Certain languages might not be supported.
Related topics
Change the voice dialing language, 27
Bluetooth technology, 201
My device does not recognize names or numbers in voice commands Try performing the following actions: • Say the first name and the last name of your contact.User GuidePhone42 
						

							• If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.
• If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
• Improve voice recognition of numbers.
Related topics
Set the matching sensitivity level for voice commands, 28
Improve voice recognition of numbers, 29
Some features are not available on my device The availability of certain features on your  BlackBerry® device might be affected based on various items such as your device model and wireless
service plan.
If your email account uses a BlackBerry® Enterprise Server , your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
www.blackberry.com/go/devices .
Related topics
Feature availability, 9User GuidePhone43 
						

							Messages
Message basics
Composing messages Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the  Menu key.
2. Click  Check Spelling .
3. Perform any of the following actions: • To accept the suggested spelling, click a word in the list that appears.
• To ignore the suggested spelling, press the  Escape key.
• To ignore all instances of the suggested spelling, press the  Menu key. Click  Ignore All.
• To add the word to the custom dictionary, press the  Menu key. Click  Add To Dictionary .
• To stop checking spelling, press the  Menu key. Click  Cancel Spell Check .
Save a draft of a message
1. When composing a message, press the  Menu key.
2. Click  Save Draft .
Set the importance level for a message
You can set the importance level for an email message, PIN message, or MMS message.
1. When composing a message, press the  Menu key.
2. Click  Options.
3. Set the  Importance  field.
4. Press the  Menu key.
5. Click  Save.
Blind carbon copy a contact
You can blind carbon copy a contact in an email message, a PIN message, or an MMS message.
1. When composing a message, press the  Menu key.
2. Click  Add Bcc.
Attach a contact to a message
You can attach a contact to an email message, a PIN message, or an MMS message.
1. When composing a message, press the  Menu key.
User GuideMessages44 
						

							2. Click Attach Address  or Attach Contact .
3. Click a contact.
Add a signature
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the  BlackBerry Internet Service
Online Help  for more information.
1. On the Home screen, click the  Messages icon.
2. Press the  Menu key.
3. Click  Options.
4. Click  Email Settings .
5. If necessary, change the  Message Services field.
6. Set the  Use Auto Signature  field to Yes.
7. In the text box that appears, type a signature.
8. Press the  Menu key.
9. Click  Save.
Your signature is added to email messages after you send them.
Delete the disclaimer from an email message
If your  BlackBerry®  device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry
Enterprise Server might add a disclaimer to email messages after you send them.
1. When composing an email message, press the  Menu key.
2. Click  Remove Disclaimer .
To add the disclaimer again, press the  Menu key. Click  Add Disclaimer .
Create a link for a PIN
You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message.
When typing text, type  pin: and the PIN.
Sending messages Send an email message
1. On the Home screen, click the  Messages icon.
2. Press the 
 key.
3. Click  Compose Email .
4. In the  To field, perform one of the following actions:
• Type an email address.
User GuideMessages45 
						

							• Type a contact name.
• Type part of a contact name or email address. Click a contact.
5. Type a message.
6. Press the 
 key.
7. Click  Send.
Related topics
Search for contacts in your organization's address book, 144
Mailing lists, 146
Send a PIN message
1. On the Home screen, click the  Messages icon.
2. Press the  Menu key.
3. Click  Compose PIN .
4. In the  To field, perform one of the following actions:
• Type a PIN. Press the  Enter key.
• Type a contact name. Press the  Enter key.
• Type part of a contact name. Click a contact.
5. Type a message.
6. Press the  Menu key.
7. Click  Send.
Related topics
Mailing lists, 146
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key.
3. Click  Compose SMS .
4. In the  To field, perform one of the following actions:
• Type an SMS phone number (include the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
• If your device is connected to a CDMA network, you can type an email address.
5. Type a message.
6. Press the 
 key.
7. Click  Send.
Related topics
Mailing lists, 146
User GuideMessages46 
						

							Send an MMS message
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key.
3. Click  Compose MMS .
4. Perform one of the following actions: • If the contact is not in your contact list, click  [Use Once]. Click Email or Phone . Type an email address or an MMS phone number.
Press the  Enter key.
• If the contact is in your contact list, click a contact. Click an email address or phone number.
5. Type a message.
6. Press the 
 key.
7. Click  Send.
Related topics
Mailing lists, 146
View the size of an MMS message before sending it, 68
Reply to a message
1. In a message, press the  Menu key.
2. Click  Reply or Reply to All .
Forward a message
You cannot forward MMS messages that contain content that is copyright protected.
1. In a message, press the  Menu key.
2. Perform one of the following actions: • Click  Forward .
• Click  Forward As . Click a message type.
Resend a message
You cannot change an SMS text message or MMS message before you resend it.
1. In a sent message, press the  Menu key.
2. Perform one of the following actions: • To change the message, click  Edit. Change the message. Press the  Menu key. Click  Send.
• To change the recipients, click  Edit. Highlight a contact. Press the  Menu key. Click  Change Address . Click a new contact. Press the
Menu  key. Click  Send.
• To resend the message without changing it, click  Resend.
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
1. On the Home screen, click the  Messages icon.
User GuideMessages47 
						

							2. Highlight the message.
3. Press the  Menu key.
4. Click  Delete.
Managing messages Open a message
If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a
specific email address.
1. On the Home screen, click the  Messages icon.
2. Click a message.
If you open an MMS message and the content does not appear, press the  Menu key. Click  Retrieve.
Save a message
1. In a message, press the  Menu key.
2. Click  Save.
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the  Menu key.
2. Click  Find.
3. Type the text.
4. Press the  Enter key.
To search for the next instance of the text, press the  Menu key. Click  Find Next.
Mark a message as opened or unopened
1. On the Home screen, click the  Messages icon.
2. Perform one of the following actions: • Highlight a message. Press the  Menu key. Click  Mark Opened  or Mark Unopened .
• Highlight a date field. Press the  Menu key. Click  Mark Prior Opened . Click Mark Opened .
View an address instead of a display name
1. In a message, click a contact.
2. Click  Show Address .
To view the display name again, click a contact. Click  Show Name.User GuideMessages48