Blackberry Storm 2 Instruction Manual

							Welcome to BlackBerry!This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the  Help application on the
Home screen of your device, or by pressing the  Menu key and clicking  Help in most applications.
Please read the  Safety and Product Information  booklet, located on the  BlackBerry®  User Tools CD, before using your device or any accessories
for your device. For the most recent version of the booklet, visit  www.blackberry.com/go/docs.
Feature availability The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not
inclusive of every feature that might or might not be available on your device.
Device model Features such as an internal GPS receiver,  Wi-Fi® connection capability, and the camera and video camera are dependant on your device
model. To find feature specifications for your device model, visit  www.blackberry.com/go/devices.
Wireless service plan A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS
messages.
A wireless service plan with data is required to use the browser service and instant messaging applications, and to send and receive email
messages and PIN messages.
For more information, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive
email messages, use third-party instant messaging applications, and use certain browser configurations.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the  BlackBerry®
Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your
administrator might set options that determine the features and settings that are available on your device.
Wireless service provider Features such as MMS messages, location-based services, and some phone features are dependant on your wireless service provider's
offerings. For more information, contact your wireless service provider.
Wireless network The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service
provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such
as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Related topics
User GuideWelcome to BlackBerry!9 
						

							Find more information, 10
Wireless networks that your device connects to, 233
BlackBerry Device Software, 229
Find more information • To view the user guide for your BlackBerry® device, click  Help in the application list or in an application menu.
• To view the BlackBerry® 101 tutorial, user guide, safety and product information booklet, or software license agreement and warranty for your device, insert the   BlackBerry® User Tools CD  that came with your device into the CD drive on your computer.
• To find information about your wireless network or your wireless service plan, visit your wireless service provider web site.
• To find software, games, and accessories for your device, visit  www.discoverblackberry.com.
• To buy accessories for your device, contact your wireless service provider or visit  www.shopblackberry.com.
Start using your device
Complete the setup wizard The setup wizard is designed to help you learn about navigation and typing, change options to personalize your BlackBerry® device, set up
wireless and  Bluetooth® connections and set up one or more email addresses. The setup wizard should appear automatically the first time that
you turn on your device.
1. If the Welcome screen does not appear automatically, on the Home screen or in a folder, click the  Setup Wizard icon.
2. Complete the instructions on the screen.
Set up an email address To perform this task, you must know your login information for your existing email addresses or your administrator must have provided you
with an enterprise activation password.
1. On the Home screen or in a folder, click the  Setup Wizard icon.
2. On the email setup screen, select one of the following options: •I want to create or add an email address : This email setup option is most common for individual users. Use this option to associate
your  BlackBerry®  device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail®
email account) or to create a new email address for your device. To use a social networking application on your device, you must use
this option to associate your device with the email address that you use to receive social networking notifications.
• I want to use a work email account with a BlackBerry Enterprise Server : This email setup option is most common for corporate
users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator
has provided you with an enterprise activation password.
3. Click  Next.
4. Complete the instructions on the screen.
Note:   When your email address is set up correctly, you receive a confirmation email message. To view and manage your email messages, on
the Home screen, click the  Messages icon.User GuideWelcome to BlackBerry!10 
						

							Navigation and typing
About the Menu key and Escape key The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.
KeyActionsMenu key • view more applications on the Home screen
• open the menu in an application
• select a highlighted menu itemEscape key • move back a screen
• close a menu
Move around the screen
• To highlight an item, touch the screen lightly.
• To scroll down, slide your finger up.
• To scroll up, slide your finger down.
• To select an item or open a link, click (press) the item.
• To change the value in a field, click a field. Click a value.
• To return to the Home screen, when you are not on a call, press the  End key.
For more information about SurePress™ touch screen navigation, see the setup wizard on your BlackBerry® device.
BlackBerry basics
Make a call 1. In the phone application, perform one of the following actions: • Type a phone number.
• Click the  contacts icon. Type part of a contact name. Highlight a contact or phone number.
2. Press the 
 key.
To end the call, press the 
 key.
User GuideWelcome to BlackBerry!11 
						

							Related topics
Add a pause or a wait to a phone number, 144
Change your ring tone 1. On the Home screen, click the  Sounds icon.
2. Click  Set Ring Tones/Alerts .
3. Click the application or item that you want to change.
4. Perform one of the following actions: • To use a preloaded ring tone, in the  Ring Tone field, click a ring tone.
• To use a ring tone that you downloaded, in the  Ring Tone field, click  Browse. Navigate to a folder that contains ring tones. Click a
ring tone.
5. Press the  Menu key.
6. Click  Save.
Send an email message 1. On the Home screen, click the  Messages icon.
2. Press the 
 key.
3. Click  Compose Email .
4. In the  To field, perform one of the following actions:
• Type an email address.
• Type a contact name.
• Type part of a contact name or email address. Click a contact.
5. Type a message.
6. Press the 
 key.
7. Click  Send.
Related topics
Search for contacts in your organization's address book, 144
Mailing lists, 146
Send an SMS text message You can send an SMS text message to up to ten recipients.
1. On the Home screen, click the  Messages icon.
2. Press the 
 key.
3. Click  Compose SMS .
4. In the  To field, perform one of the following actions:
• Type an SMS phone number (include the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
• If your device is connected to a CDMA network, you can type an email address.
User GuideWelcome to BlackBerry!12 
						

							5. Type a message.
6. Press the 
 key.
7. Click  Send.
Related topics
Mailing lists, 146
Add a contact 1. In the contact list, click  Add Contact.
2. Type the contact information.
3. Press the 
 key.
4. Click  Save.
Schedule an appointment 1. On the Home screen, click the  Calendar icon.
2. Press the 
 key.
3. Click  New.
4. Type the appointment information.
5. If the appointment recurs, change the  Recurrence field.
6. Press the 
 key.
7. Click  Save.
Related topics
Turn off your device, 248
Take a picture 1. On the Home screen, click the  Camera icon.
2. If necessary, lock the focus on a subject by pressing the  Right Convenience key halfway.
3. To take a picture, press the  Right Convenience key all the way down.
Related topics
View a picture, 108
Record a video, 13
Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device.
1. On the Home screen, click the  Media icon.
2. Click the  Video Camera  icon.
3. To start recording, click the  record icon.
User GuideWelcome to BlackBerry!13 
						

							4. To pause recording, click the pause icon.
Note:   The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused.
Related topics
Play a media file, 99
Take a picture, 13
Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the
charges associated with using each browser, contact your wireless service provider.
1. On the Home screen, click the  Browser icon.
2. Perform one of the following actions: • If a web address field appears on the screen, type a web address.
• If a web address field does not appear on the screen, press the 
 key. Click  Go To. Type a web address.
3. Press the  Enter key.
Turn on the alarm 1. In the clock, press the  Menu key.
2. Click  Set Alarm .
3. Click the text beside the alarm time.
4. Slide your finger to highlight  On or Weekdays .
5. Press the  Escape key.
6. Click  Save.
In the device status section of the Home screen, a clock indicator appears.
Related topics
Turn off your device, 248
Pair with a Bluetooth enabled device Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them.
1. In the Bluetooth setup application, click  Search or Listen .
2. If necessary, click a Bluetooth enabled device.
3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device.
4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
User GuideWelcome to BlackBerry!14 
						

							Troubleshooting basics
I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list
or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from
and receive calls to is set as your active phone number.
Related topics
Fixed dialing, 35
Call blocking, 34
Call forwarding, 32
Switch the active phone number, 39
I cannot set up an email address Try performing the following actions: • On the Home screen or in a folder, click the  Setup Wizard icon. On the email setup screen, verify that you have typed all the email
address information correctly. To view the password that you typed, select the  Show Password check box.
• Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email account). For more information about supported email accounts, contact your wireless service provider.
• If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry® Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup
application. For more information about switching devices, see the  Learn More booklet that came with your device.
For more information about setting up an email address, visit  www.blackberry.com/go/docs and click BlackBerry Internet Service .
I am not receiving messages Try performing the following actions: •Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
User GuideWelcome to BlackBerry!15 
						

							• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click
the  Options  icon. Click  Advanced Options . Click Host Routing Table . Press the Menu key. Click  Register Now .
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
that you want to receive email messages from.
• If your device uses a software token to connect to a  Wi-Fi® network or to log in to a VPN and you reset your device, connect to the Wi-
Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn off data service, 233
Turn off the connection to the wireless network, 233
About wireless coverage indicators, 236
Change an email message filter, 53
Forward messages from a specific email message folder to your device, 50
I cannot send SMS text messages Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send
the messages when you return to a wireless coverage area. Try performing the following actions:
•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related topics
Fixed dialing, 35
Turn off the connection to the wireless network, 233
I cannot save media files Your BlackBerry® device memory or media card might not have enough available memory to store media files.
Try performing the following actions: • If you are trying to save a media file to your device memory, delete old data or messages from your device.
• If you are trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the  Picture Quality field is not set to  Superfine. Superfine pictures use more memory than fine or
normal pictures.
• If possible, increase the maximum amount of memory available for pictures.
Related topicsUser GuideWelcome to BlackBerry!16 
						

							Delete a message, 49
Delete a media file or folder, 112
I cannot play a media file on a web page Your BlackBerry® device might not support the size or file format of the media file.User GuideWelcome to BlackBerry!17 
						

							Shortcuts
BlackBerry basics shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
• To select an item, click (press) the screen.
• To highlight an item, touch the screen lightly.
• To open a menu in an application to access options and available actions, press the  Menu key.
• To select a highlighted menu item, press the  Menu key.
• To move back a screen, press the  Escape key.
• To return to the Home screen, when you are not on a call, press the  End key.
• To scroll down, slide your finger up.
• To scroll up, slide your finger down.
• To stop continuous scrolling, touch the screen.
• To move to the next item, slide your finger to the left quickly.
• To move to the previous item, slide your finger to the right quickly.
• To switch applications, press and hold the  Menu key. Click an application.
Phone shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
• To change your ring tone, in the phone application, press the  Menu key. Click  Set Ring Tone .
• To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the  Volume Down key.
• To set up speed dial for a contact, in the phone application, press and hold a key.
• To insert a plus sign (+) when typing a phone number, press and hold  0.
Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
• To reply to a message, press the exclamation point ( !) key.
• To forward a message, press the period ( .) key.
• To move to the last cursor position after you close and reopen a received email message or PIN message, press  5.
In a message list
• To open a highlighted message, press the  Enter key.
User GuideShortcuts18