Blackberry Storm 2 Instruction Manual

							Delete all device dataBefore you delete your BlackBerry® device data, consider backing up the data so that you have a copy on your computer before you delete it
from your device.
CAUTION:   If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot
stop the process after you start it. If you reset your device, the process continues after the device restarts.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security Options .
3. Click  General Settings .
4. Press the  Menu key.
5. Click  Wipe Handheld .
6. To delete all third-party applications from your device, select the  Include third-party applications check box.
7. Click  Continue.
8. Type  blackberry .
Empty the deleted items folder on your computer from your device To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. On the Home screen, click the  Messages icon.
2. Press the  Menu key.
3. Click  Options.
4. Click  Email Reconciliation .
5. If necessary, change the  Message Services field.
6. Press the  Menu key.
7. Click  Purge Deleted Items .
Synchronization troubleshooting
Email messages are not reconciling over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. On the Home screen, click the  Messages icon. Press the  Menu key. Click  Reconcile Now .
Related topics
User GuideSynchronization199 
						

							Reconcile email messages over the wireless network, 196
I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook®  email account, you must use the synchronization tool of the BlackBerry®
Desktop Manager to reconcile email messages in personal folders. For more information, see the   BlackBerry Desktop Software Online Help.
Email messages are not being deleted over the wireless network Try performing the following actions: • If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless emailreconciliation. To delete multiple email messages on your BlackBerry® device, highlight the email messages and press the  Menu key.
Click  Delete Messages .
• In the email reconciliation options, verify that the  Delete On field is set to  Mailbox & Handheld .
Related topics
Delete email messages over the wireless network, 196
Organizer data is not synchronizing over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the contact list, calendar, task list, and memo list.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to synchronize
calendar data. For more information, see the   BlackBerry Desktop Software Online Help.
Related topics
Synchronize organizer data over the wireless network, 197
Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you
cannot add a contact's birthday to a custom contact list field on your  BlackBerry® device and synchronize it with the email application on your
computer, because the birthday field is a date field in the email application on your computer.
Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not
support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For
more information, see the documentation for the operating system on your computer.User GuideSynchronization200 
						

							Bluetooth technology
Bluetooth technology basics
About Bluetooth technology Bluetooth®  technology is designed to enable you to establish a wireless connection between your  BlackBerry® device and a Bluetooth enabled
device, such as a handsfree car kit or wireless stereo headset.
Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and
then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done only once.
After you have paired the devices, you can then connect the devices when the Bluetooth enabled device is within range of your BlackBerry
device (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of the Bluetooth
enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth status
indicators appear at the top of the Home screen. For more information about Bluetooth indicators, see the printed documentation that came
with your BlackBerry device.
Turn on Bluetooth technology 1. On the Home screen, click the  Manage Connections icon.
2. Select the  Bluetooth check box.
To turn off Bluetooth® technology, clear the  Bluetooth check box.
Pair with a Bluetooth enabled device You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information about preparing
the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.
1. On the Home screen, click the  Manage Connections icon.
2. Click  Set Up Bluetooth .
3. Click  Search.
4. Click a Bluetooth enabled device.
5. If necessary, perform one of the following actions: •If the Bluetooth enabled device does not have a keyboard (for example, a headset), on your BlackBerry device, type the pairing passkey
that is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alpha-
numeric code.
• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your own choosing on both devices.
Related topics
User GuideBluetooth technology201 
						

							Turn on Bluetooth technology, 201
Connect to a paired Bluetooth enabled device To perform this task,  Bluetooth® technology must be turned on and your  BlackBerry® device must be paired with the Bluetooth enabled device.
Your BlackBerry device might attempt to connect to the device automatically when Bluetooth technology is turned on and the devices are
within range.
1. On the Home screen, click the  Manage Connections icon.
2. Click  Bluetooth Options .
3. Highlight a Bluetooth enabled device.
4. Press the  Menu key.
5. Click  Connect.
To disconnect from a paired Bluetooth enabled device, highlight the device. Press the  Menu key. Click  Disconnect .
Related topics
Turn on Bluetooth technology, 201
Switch to a paired Bluetooth enabled device during a call To perform this task, you must turn on Bluetooth® technology.
1. During a call, press the  Menu key.
2. Click  Activate  .
Related topics
Turn on Bluetooth technology, 201
Share contacts with a paired Bluetooth enabled car kit 1. On the Home screen, click the  Manage Connections icon.
2. Click  Bluetooth Options .
3. Highlight a Bluetooth® enabled car kit.
4. Press the  Menu key.
5. Click  Connect.
6. Press the  Menu key.
7. Click  Transfer Contacts .
Receive a media file using Bluetooth technology To perform this task, Bluetooth®  technology must be turned on and your  BlackBerry® device must be paired with a Bluetooth enabled device.
1. On the Home screen, click the  Media icon.
2. Click a media type.
3. Press the  Menu key.User GuideBluetooth technology202 
						

							4. Click Receive Using Bluetooth .
5. Send a media file from the paired Bluetooth enabled device.
6. If necessary, click  Yes.
7. Click  Save.
Send a media file To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology.
You can only send media files that you added.
1. On the Home screen, click the  Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the  Menu key.
6. Perform one of the following actions: • To send a picture file, click  Send/Share. Click a message type.
• To send an audio or video file, click the send option for a message type.
Rename a paired Bluetooth enabled device 1. On the Home screen, click the  Manage Connections icon.
2. Click  Bluetooth Options .
3. Highlight a paired Bluetooth® enabled device.
4. Press the  Menu key.
5. Click  Device Properties .
6. In the  Device Name  field, change the name for the Bluetooth enabled device.
7. Press the  Menu key.
8. Click  Save.
Delete a paired Bluetooth enabled device To perform this task, you must first disconnect your BlackBerry® device from the Bluetooth® enabled device.
1. On the Home screen, click the  Manage Connections icon.
2. Click  Bluetooth Options .
3. Highlight a Bluetooth enabled device.
4. Press the  Menu key.
5. Click  Delete Device .User GuideBluetooth technology203 
						

							Bluetooth technology options
Bluetooth profiles Depending on your BlackBerry® device model and wireless network, some profiles might not be supported.
Headset (HSP) This profile allows you to connect your BlackBerry device to Bluetooth® enabled headsets that support the Headset profile.
Handsfree (HFP) This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits that support the Handsfree profile.
Serial Port Profile This profile allows you to connect your BlackBerry device to Bluetooth enabled devices that support desktop connectivity, wireless bypass,
and data transfer.
Desktop Connectivity This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running BlackBerry® Desktop
Software so that you can synchronize your organizer data.
Wireless Bypass This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running BlackBerry Desktop Software
so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network.
To use this service, your BlackBerry device must be associated with an email account that uses a BlackBerry® Enterprise Server.
Data Transfer This service allows you to connect your BlackBerry device to Bluetooth enabled devices that support the transfer of data such as media
files.
Dial-Up Networking (DUN) This profile allows you to use your BlackBerry device as a modem when it is connected to a Bluetooth enabled computer that is running
BlackBerry Desktop Software.
Audio Source (A2DP) This profile allows you to output audio from your BlackBerry device to Bluetooth enabled devices that support stereo audio such as stereo
headsets, speakers, and car kits.
A/V Remote Control (AVRCP) This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the
next or previous media file on your BlackBerry device.
SIM Access
User GuideBluetooth technology204 
						

							This profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and
receive calls using the car kit. When you use this feature, data services (email, PIN and MMS messages, and browser service) are not
available on your device, and phone services are accessible only through the car kit. Before you can use this feature, you might need to
enter a 16-digit alphanumeric code, generated by the car kit, on your BlackBerry device.
Prevent your device from sharing contacts with Bluetooth enabled devices 1. On the Home screen, click the  Manage Connections icon.
2. Click  Bluetooth Options .
3. Press the  Menu key.
4. Click  Options.
5. Change the  Contacts Transfer  field.
6. Press the  Menu key.
7. Click  Save.
To share contacts with Bluetooth® enabled devices again, change the  Contacts Transfer field to All Entries .
Restrict outgoing calls 1. On the Home screen, click the  Manage Connections icon.
2. Click  Bluetooth Options .
3. Press the  Menu key.
4. Click  Options.
5. Set the  Allow outgoing calls  field to Never or If Unlocked .
6. Press the  Menu key.
7. Click  Save.
Make your BlackBerry device discoverable If you make your BlackBerry® device discoverable, other Bluetooth® enabled devices can detect your device.
1. On the Home screen, click the  Manage Connections icon.
2. Click  Bluetooth Options .
3. Press the  Menu key.
4. Click  Options.
5. Set the  Discoverable  field to 2 Minutes .
6. Press the  Menu key.
7. Click  Save.
After two minutes, the  Discoverable field switches to  No automatically.
Change the pairing name for your BlackBerry device 1. On the Home screen, click the  Manage Connections icon.User GuideBluetooth technology205 
						

							2. Click Bluetooth Options .
3. Press the  Menu key.
4. Click  Options.
5. In the  Device Name  field, type a name for your BlackBerry® device.
6. Press the  Menu key.
7. Click  Save.
Turn off Bluetooth connection notification 1. On the Home screen, click the  Manage Connections icon.
2. Click  Bluetooth Options .
3. Press the  Menu key.
4. Click  Options.
5. Change the  LED Connection Indicator  field to Off.
6. Press the  Menu key.
7. Click  Save.
To turn on Bluetooth® connection notification again, change the  LED Connection Indicator field to On.
Turn off the prompt that appears when connecting or pairing 1. On the Home screen, click the  Manage Connections icon.
2. Click  Bluetooth Options .
3. Highlight a Bluetooth® enabled device.
4. Press the  Menu key.
5. Click  Device Properties .
6. Set the  Trusted field to  Yes.
7. Press the  Menu key.
8. Click  Save.
To turn on the prompt again, set the  Trusted field to  Prompt.
Turn off a Bluetooth profile 1. On the Home screen, click the  Manage Connections icon.
2. Click  Bluetooth Options .
3. Press the  Menu key.
4. Click  Options.
5. Clear the check box beside one or more Bluetooth® profiles.
6. Press the  Menu key.
7. Click  Save.
Related topics
Bluetooth profiles, 204User GuideBluetooth technology206 
						

							Encrypt data that you send or receive using Bluetooth technologyTo perform this task, the paired Bluetooth® enabled device must support data encryption.
1. On the Home screen, click the  Manage Connections icon.
2. Click  Bluetooth Options .
3. Press the  Menu key.
4. Click  Options.
5. Change the  Security Level field to High+Encryption .
6. Press the  Menu key.
7. Click  Save.
Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device you used.
1. On the Home screen, click the  Manage Connections icon.
2. Click  Bluetooth Options .
3. Press the  Menu key.
4. Click  Options.
5. Change the  Connect on Power Up  field to No.
6. Press the  Menu key.
7. Click  Save.
Bluetooth technology troubleshooting
I cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined.
On your BlackBerry® device, in the  Enter passkey for  field, try typing 0000.
My list of paired Bluetooth enabled devices does not appear Try performing the following actions: • Verify that Bluetooth® technology is turned on.
• Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.
Related topics
Bluetooth technology basics, 201
User GuideBluetooth technology207 
						

							I cannot pair with a Bluetooth enabled deviceTry performing the following actions: • Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentationthat came with the Bluetooth enabled device.
• Make your BlackBerry device discoverable for a short period of time, since your BlackBerry device might not detect some Bluetooth enabled devices. On the Home screen, click the  Manage Connections icon. Click Set Up Bluetooth . Click Listen. Bluetooth enabled
devices can detect your BlackBerry device for two minutes.
• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On the Home screen,
click the  Manage Connections  icon. Click Bluetooth Options . Highlight a Bluetooth enabled device. Press the  Menu key. Click
Device Properties . Change the Encryption field to Disabled . Press the  Menu key. Click  Save.
I cannot share contacts with a paired Bluetooth enabled device Try performing the following actions: • Verify that Bluetooth® technology is turned on.
• Verify that your BlackBerry® device is paired with the Bluetooth enabled device.
• Verify that, in the Bluetooth options, the  Contacts Transfer field is not set to Disabled.
• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push
profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
Related topics
Bluetooth technology basics, 201
User GuideBluetooth technology208