Blackberry Storm 2 Instruction Manual

							Input Simulation:Specify whether third-party applications can simulate actions, such as pressing a key on your device.
Browser Filtering: Specify whether third-party applications can register browser filters with the browser on your device to add, change, or delete web site
content before it appears in your browser.
Screen Capturing: Specify whether third-party applications can take screen shots of the device screen.
Security Timer Reset: Specify whether third-party applications can reset the duration that your device remains unlocked after you stop using it.
Data permissions for third-party applications Email: Set whether third-party applications can access email messages, SMS text messages, MMS messages, or PIN messages on your
BlackBerry® device.
Organizer Data: Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.
Files: Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications
can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth®
technology.
Security Data: Set whether third-party applications can access certificates or keys in the key store on your device.
Security troubleshooting
I cannot download a certificate If you changed the connection type that your BlackBerry®  device uses to connect to the LDAP or DSML certificate server, try switching to the
default connection type.
I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct smart card is inserted in the smart card reader.User GuideSecurity289 
						

							• Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.
• If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.
I cannot connect to a Wi-Fi network or log in to a VPN using a software token Depending on your BlackBerry® device model, this feature might not be supported.
Verify that the time on your BlackBerry device is synchronized with the network time.
Related topics
Get the date and time from the wireless network automatically, 138
My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might
prompt you to make an emergency call when you type your device password.
To continue typing your device password, press the  Escape key.User GuideSecurity290 
						

							Service books and diagnostic reports
Service books
About service books Service books determine which services are available on your BlackBerry® device.
Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated
with an email account that uses a  BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device
to the BlackBerry® Desktop Manager.
Accept a service book 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Advanced Options .
3. Click  Service Book .
4. Highlight the new service book.
5. Press the  Menu key.
6. Click  Accept.
Delete a service book 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Advanced Options .
3. Click  Service Book .
4. Highlight a service book.
5. Press the  Menu key.
6. Click  Delete.
To restore a service book, press the  Menu key. Click  Undelete.
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							Diagnostic reports
About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your  BlackBerry® device. If you cannot connect to the wireless
network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic
report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Run a diagnostic report 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Mobile Network .
3. Press the  Menu key.
4. Click  Diagnostics Test .
5. Press the  Menu key.
6. Click  Run.
View a diagnostic report 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Mobile Network .
3. Press the  Menu key.
4. Click  Diagnostics Test .
5. Highlight a report.
6. Press the  Menu key.
7. Click  View Report .
Submit a diagnostic report 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Mobile Network .
3. Press the  Menu key.
4. Click  Diagnostics Test .
5. Highlight a report.
6. Press the  Menu key.
7. Click  Email Report  or PIN Report .
Delete a diagnostic report 1. On the Home screen or in a folder, click the  Options icon.
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							2. Click Mobile Network .
3. Press the  Menu key.
4. Click  Diagnostics Test .
5. Highlight a report.
6. Press the  Menu key.
7. Click  Delete or Delete All .
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you
want to specify a recipient each time that you submit a report, do not set the default recipient.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Mobile Network .
3. Press the  Menu key.
4. Click  Diagnostics Test .
5. Press the  Menu key.
6. Click  Options.
7. Type the contact information.
8. Press the  Menu key.
9. Click  Save.
I cannot run or submit a diagnostic report Try performing the following actions: • Try running the diagnostic report again. In the diagnostic report, press the  Menu key. Click  Repeat All Steps .
• Verify that your BlackBerry® device is connected to the wireless network.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address.
View the version number of the BlackBerry Device Software on your device 1. On the Home screen or in a folder, click the  Options icon.
2. Click  About.
To return to the Options screen, press the  Escape key three times.
Wi-Fi diagnostic reports Depending on your BlackBerry® device model, this feature might not be supported.User GuideService books and diagnostic reports293 
						

							About Wi-Fi diagnostic reportsWi-Fi®  diagnostic reports provide Wi-Fi configuration and connection information for your  BlackBerry® device. If you cannot connect to a Wi-
Fi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a Wi-Fi diagnostic
report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Submit a Wi-Fi diagnostic report 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Wi-Fi Connections .
3. Press the  Menu key.
4. Click  Wi-Fi Tools .
5. Click  Wi-Fi Diagnostics .
6. Press the  Menu key.
7. Click  Email Report  or PIN Report .
Include advanced data in Wi-Fi diagnostic reports 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Wi-Fi Connections .
3. Press the  Menu key.
4. Click  Wi-Fi Tools .
5. Click  Wi-Fi Diagnostics .
6. Press the  Menu key.
7. Click  Options.
8. Change the  Display Mode field to Advanced .
9. Press the  Menu key.
10. Click  Save.
Set a default recipient for Wi-Fi diagnostic reports If you set a default recipient, each time that you submit a  Wi-Fi® diagnostic report, your  BlackBerry® device sends the report to that recipient.
If you want to specify a recipient each time that you submit a report, do not set a default recipient.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Wi-Fi Connections .
3. Press the  Menu key.
4. Click  Wi-Fi Tools .
5. Click  Wi-Fi Diagnostics .
6. Press the  Menu key.
7. Click  Options.
8. Type the contact information.
9. Press the  Menu key.
User GuideService books and diagnostic reports294 
						

							10. Click Save.User GuideService books and diagnostic reports295 
						

							Accessibility options
About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options,
visit  www.blackberry.com/accessibility .
Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning.
1. On the Home screen, click the  Media icon.
2. Press the  Menu key.
3. Click  Options.
4. Change the  Display Closed Captions  field to Yes.
5. If necessary, change the  Appearance, Position  and Font Scale  fields.
6. Press the  Menu key.
7. Click  Save.
Change the display font 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Screen/Keyboard .
3. Change the font fields.
4. Press the  Menu key.
5. Click  Save.
Use reverse contrast for the screen display 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Advanced Options .
3. Click  Accessibility .
4. Change the  Color Contrast field to Reverse Contrast .
5. Press the  Menu key.
6. Click  Save.
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							Use grayscale for the screen display1. On the Home screen or in a folder, click the  Options icon.
2. Click  Advanced Options .
3. Click  Accessibility .
4. Change the  Color Contrast field to Greyscale .
5. Press the  Menu key.
6. Click  Save.
Set the number of icons that appear on the Home screen 1. On the Home screen, click the  Options icon.
2. Click  Advanced Options .
3. Click  Accessibility .
4. Change the  Grid Layout field.
5. Press the  Menu key.
6. Click  Save.
Turn on event sounds Event sounds alert you when you turn on or turn off your  BlackBerry® device, when the battery power level is full or low, and when you connect
or disconnect a USB cable or accessory to or from your device.
1. On the Home screen, click the  Options icon.
2. Click  Advanced Options .
3. Click  Accessibility .
4. Change the  Event Sounds field to On.
5. Press the  Menu key.
6. Click  Save.
Assign ring tones and alerts to a contact You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts. When you receive
a call or message from the contact, your device uses the assigned ring tone or alert, even if you switch your sound profile to Silent or Vibrate
Only. If you do not want to be notified with the assigned ring tone or alert, you can set your sound profile to All Alerts Off.
1. On the Home screen, click the  Sounds icon.
2. Click  Set Contact Alerts .
User GuideAccessibility options297 
						

							3. Click Add Contact Alert .
4. Press the  Menu key.
5. Click  Add Name .
6. Click a contact.
7. To add additional contacts, repeat steps 3 to 5.
8. Click the application or item that you want to change.
9. Change the ring tone or alert information.
10. Press the  Menu key.
11. Click  Save.
TTY support Depending on your wireless service provider, this feature might not be supported.
About TTY support When you turn on TTY support and you connect your  BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make
calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY
device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your
BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit
www.shopblackberry.com .
Turn on TTY support 1. From the Home screen, press the  Send key.
2. Press the  Menu key.
3. Click  Options.
4. Click  TTY.
5. Change the  TTY Mode field to Yes.
6. Press the  Menu key.
7. Click  Save.
A TTY indicator appears in the device status section of the screen.
To turn off TTY support, change the  TTY Mode field to No.User GuideAccessibility options298