Blackberry Storm 2 Instruction Manual

							BlackBerry Device Software
About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons:
• to access new applications and features
• to resolve a technical issue
• your wireless service provider requires that you update the BlackBerry Device Software.
The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and
the number of applications on your BlackBerry device. You cannot use your device or make emergency calls when the update is in progress.
During the update, your device might reset or display a white screen momentarily - this is expected. Do not remove the battery while the update
is in progress.
You might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using the BlackBerry® Desktop
Manager.
You can update your BlackBerry Device Software over the wireless network if a Wireless Update icon appears on the Home screen of your
device. You can also check for updates manually through the device options. The available update might be a complete software update, or a
partial software update only. If the available update is a complete software update, your device data is backed up on your device and restored
during the installation process. Depending on the options set by your wireless service provider or administrator, you might not be able to update
the BlackBerry Device Software over the wireless network. Depending on your wireless service provider, extra fees might apply when you
download the update to your device.
If your device is associated with the BlackBerry® Internet Service, you can update the BlackBerry Device Software by connecting your device
to your computer and visiting  www.blackberry.com/update.
If you have installed the BlackBerry® Desktop Software on your computer, you can update the BlackBerry Device Software using the BlackBerry
Desktop Manager. For more information about updating the software using the BlackBerry Desktop Manager, see the online help that is
available in the BlackBerry Desktop Manager.
Update the BlackBerry Device Software over the wireless network Depending on the options set by your wireless service provider or administrator, you might not be able to perform this task.
You can use your BlackBerry® device when you download the BlackBerry® Device Software but not when you install the software. You have
the option to schedule the update to occur at a specific time.
1. On the Home screen, click the  Wireless Update icon.
2. Complete the instructions on the screen.
Note:   During the installation process, your device might reset or display a white screen. If encryption is turned on, you might need to type
your password at various times during the installation process.
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							Return to the previous version of the BlackBerry Device SoftwareDepending on the options set by your wireless service provider or administrator, you might not be able to perform this task.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Advanced Options .
3. Click  Wireless Update .
4. Click  Previous update succeeded .
5. Click  Downgrade .
Delete the previous version of the BlackBerry Device Software If you update your BlackBerry® Device Software, the previous version of the software might be stored on your BlackBerry device for up to 30
days. To increase the amount of application memory on your device, you can remove the previous version manually.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Advanced Options .
3. Click  Wireless Update .
4. Click  Previous update succeeded .
5. Press the  Menu key.
6. Click  Delete Downgrade Data .
Check for BlackBerry Device Software updates that you can install over the
wireless network 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Advanced Options .
3. Click  Wireless Update .
4. If your device displays the Introduction screen, click  Next.
5. Click  Check for Updates .
6. If there is an update available, to download the software, click the update.
7. Complete the instructions on the screen.
About updating the BlackBerry Device Software from a web site If your  BlackBerry®  device is associated with the BlackBerry® Internet Service, you can update your BlackBerry® Device Software by connecting
your device to your computer and visiting the update web site. You can also sign up to receive email notifications when new software for your
device is available.
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							The first time that you visit the update web site, you download the BlackBerry® Application Loader to your computer, allowing you to update
your software without connecting to the wireless network and without contributing to data usage in your wireless service plan.
The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and
the number of applications on your device. You cannot use your device or make emergency calls when you install the software.
Update the BlackBerry Device Software from a web site 1. From your computer, visit the BlackBerry® Device Software update site.
2. Click  Check for Updates .
3. Connect your BlackBerry device to your computer.
4. On the Update summary screen, select the check box beside the update that you want to install.
5. Perform any of the following actions: • To add or remove optional applications, click  Options. Select or clear the check box beside one or more applications. Click  Next.
• To back up your device data or delete all device data, click  Settings. Select the check box beside one or more data types. Click  OK.
6. Click  Next.
7. Complete the information on the screen to sign up for or decline email notifications for new software.
8. Click  Next.
9. Click  Finish.
BlackBerry Device Software troubleshooting
I cannot update the BlackBerry Device Software over the wireless network Depending on the options set by your wireless service provider or administrator, you might not be able to update your BlackBerry® Device
Software over the wireless network.
Try performing the following actions:
• Verify that your BlackBerry device is connected to a wireless network.
• Verify that your device has enough memory to update the BlackBerry Device Software.
• If your device has  Wi-Fi® connection capability, connect to a Wi-Fi network and then try updating your BlackBerry Device Software again.
• Verify that you are not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more information, contact your wireless
service provider.
• You might also be able to update your BlackBerry Device Software from your wireless service provider's web site.User GuideBlackBerry Device Software231 
						

							My device does not have enough available memory to update the BlackBerry Device
Software Try performing the following actions: • Delete media files, display languages, or third-party applications that you do not use.
• Transfer media files that you have stored in the BlackBerry® device memory to a media card.
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							Wireless network coverage
Turn on the connection to the wireless network If the OFF indicator appears at the top of your Home screen, you might want to turn on your connection to the wireless network. You should
keep the connection turned off in certain places, such as on an airplane or in a hospital.
1. On the Home screen, click the  Manage Connections icon.
2. Perform one of the following actions: • To turn on a wireless connection, select the check box beside the connection type.
• To turn on the wireless connections you had on previously, click  Restore Connections.
Turn off the connection to the wireless network You should turn off the connection to the wireless network in certain places, such as on an airplane or in a hospital. For more information, see
the  Safety and Product Information   booklet for your BlackBerry® device.
1. On the Home screen, click the  Manage Connections icon.
2. Perform one of the following actions: • To turn off a wireless connection, clear the check box beside the connection type.
• To turn off all wireless connections, click  Turn All Connections Off.
Turn off data service Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on
your  BlackBerry®  device so that only phone and SMS text messaging are available. For more information, contact your wireless service provider.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Mobile Network .
3. Perform one of the following actions: • To turn off data service, change the  Data Services field to Off.
• To turn off data service when you are roaming, change the  Data Services field to Off When Roaming .
4. Press the  Menu key.
5. Click  Save.
Wireless networks that your device connects to For more information about the wireless networks that your BlackBerry® device connects to, see the  Safety and Product Information  booklet
for your device.
User GuideWireless network coverage233 
						

							BlackBerry deviceNetworksBlackBerry® Storm™ 9550 smartphone• CDMA (including 1xEV-DO)
• GSM® (including GPRS, EDGE)
• UMTS® (including HSPA)
• Wi-Fi®BlackBerry® Storm™ 9520 smartphone• GSM® (including GPRS, EDGE)
• UMTS® (including HSPA)
• Wi-Fi®
Change the connection speed for the wireless network
A faster connection speed requires more battery power.
Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Mobile Network .
3. Change the  Network Mode field.
4. Press the  Escape key.
LED notification for network connections Mobile network
Green: Your BlackBerry® device is connected to the wireless network.
White: Your connection to the wireless network is turned on, but your device is not connected to the network or you are in a wireless coverage
area in which you can only call emergency numbers.
Red: Your connection to the wireless network is turned off.
Wi-Fi network (if applicable)
Green: Your device is accessing BlackBerry services (for example, UMA, if supported, or email service) over a Wi-Fi® connection.
User GuideWireless network coverage234 
						

							White:Your connection to the Wi-Fi network is turned on, but your device does not have access to BlackBerry services (for example, UMA, if
supported, or email service) over a Wi-Fi connection.
Red: Your connection to the Wi-Fi network is turned off.
Bluetooth
Green: Your device is connected to another Bluetooth® enabled device.
White: Bluetooth technology is turned on, but your device is not connected to another Bluetooth enabled device.
Red: Bluetooth technology is turned off.
Turn on LED notification for wireless coverage 1. On the Home screen or in a folder, click the  Options icon.
2. Click  Screen/Keyboard .
3. Set the  LED Coverage Indicator  field to On.
4. Press the  Menu key.
5. Click  Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
To turn off wireless coverage notification, set the  LED Coverage Indicator field to Off.
Verify the status of network connections and services 1. On the Home screen, click the  Manage Connections icon.
2. Click  Services Status .User GuideWireless network coverage235 
						

							Roaming
About roaming and international roaming In most cases, your  BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless service
provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam,
a triangular roaming indicator appears at the top of the Home screen.
If your device requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services before you can roam.
If your device normally connects to a CDMA network and your device supports international roaming, you might need to get a SIM card that
is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally.
For more information about roaming and roaming fees, contact your wireless service provider.
Switch wireless networks manually To perform this task, your wireless service plan must include this service and your  BlackBerry® device must be connected to a  GSM® or UMTS
network.
Your device is designed to switch to an appropriate wireless network automatically when you travel.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Mobile Network .
3. Change the  Network Selection Mode  field to Manual.
4. Click  Scan for Available Networks .
5. Click a wireless network.
6. Click  Select Network .
7. Press the  Menu key.
8. Click  Save.
To connect to your wireless service provider's wireless network again, change the  Network Selection Mode field to Automatic .
About wireless coverage indicators Indicators in the top right-hand corner of the Home screen display the wireless coverage level for the area in which you are using your
BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider.
The indicator that displays five ascending bars provides information about the strength of the wireless signal. Three or more bars indicates a
strong signal. A reduced signal display might indicate increased power output from your device as it attempts to connect to a weak signal.
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							If the wireless coverage indicators display anything other than 1XEV, 1X, 3G , EDGE, GPRS, NXTL, MIKE, or NTWK, you might be in an area
of reduced wireless coverage where features such as email messaging and internet browsing are not available (you might only be able to make
a phone call or send and receive SMS text messages). If the SOS wireless coverage indicator appears, you can only call emergency numbers.
If the X indicator appears, you are in an area of no wireless coverage.
If your device includes  Wi-Fi® support, a dimmed Wi-Fi logo with a network name displayed at the top of the screen indicates that your device
is connected to a Wi-Fi network but does not have access to BlackBerry services such as email messaging and internet browsing over the Wi-
Fi connection.
Related topics
About emergency calls, 24
Connect to a GSM or UMTS network If your BlackBerry® device normally connects to a CDMA network and your device supports international roaming, you might need to get a
SIM card that is set up for international roaming from your wireless service provider.
1. Insert a SIM card into your device. For more information about inserting a SIM card, see the printed documentation that came with your device.
2. In the dialog box that appears, click  Yes.
Set the wireless networks to use for roaming Depending on your wireless service provider and wireless network, this feature might not be supported.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Mobile Network .
3. Perform one of the following actions: • To connect to CDMA networks only, set the  Network Technology field to 1XEV.
• To connect to either a GSM® or CDMA network, set the  Network Technology field to Global.
• To connect to GSM networks only, set the  Network Technology field to GSM/UMTS . Set the Network Mode  field (it is recommended
that you set the  Network Mode field to 3G & 2G ).
4. Press the  Menu key.
5. Click  Save.
Preferred wireless network list
About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are
traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless
networks.User GuideWireless network coverage237 
						

							Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network
list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on the list is available, your device is
designed to connect to another available wireless network automatically.
Note:   Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider.
Add a wireless network to the preferred wireless network list To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS network.
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Mobile Network .
3. Press the  Menu key.
4. Click  My Preferred Network List .
5. Press the  Menu key.
6. Click  Add Network .
7. Perform one of the following actions: • To scan for a wireless network to add, click  Select From Available Networks. Click a wireless network. Click Select Network.
• To scan for a wireless network that is already known to your device, click  Select From Known Networks. Click a wireless network.
Click  Select Network .
• To add a wireless network, click  Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.
8. Press the  Menu key.
9. Click  Save.
Delete a wireless network from the preferred wireless network list To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS network.
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Mobile Network .
3. Press the  Menu key.
4. Click  My Preferred Network List .
5. Highlight a wireless network.
6. Press the  Menu key.
7. Click  Delete.
8. Press the  Menu key.
9. Click  Save.
Change the order of preferred wireless networks To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS network.User GuideWireless network coverage238