Xerox WorkCentre M118i User Manual

							Xerox CopyCentre/WorkCentre 118 User Guide 171
11 Problem Solving
The machine has built-in information to help identify and manage error messages and 
problems. It also contains troubleshooting steps to help resolve problems.
Refer to the information contained in this chapter to resolve any problem solving issues. 
In addition, the Online Support Assistant (used by Xerox Customer Support staff) offers 
solutions for issues, such as error codes, print quality, software installation, and more. 
Go to:
www.xerox.com/office/CopyCentreC118support
www.xerox.com/office/WorkCentreM118support
www.xerox.com/office/WorkCentreM118isupport
Fault Clearance Procedure
If a fault or problem occurs, there are several ways in which you can identify the type 
of fault. Once a fault or problem is identified, establish the probable cause, and then 
apply the appropriate solution.
• If a fault occurs, first refer to the screen messages and clear the fault in the order 
specified.
• If the problem is not solved by following the screen messages, refer to 
Troubleshooting Tables on page 179 and apply the appropriate solution as 
described.
• Also refer to the fault codes displayed on the screen in the Machine Status mode. 
Refer to Fault Codes on page 185 for an explanation of some of the fault codes and 
corresponding corrective actions.
• Alternatively, contact the Key Operator for assistance.
• In some cases, it may be necessary to switch the machine off and on. Refer to 
Power On/Off in the Product Overview chapter on page 34.
NOTE: Wait at least 20 seconds between powering the machine on and off.
• If the problem persists, or a message indicates that you should call for service, refer 
to Xerox Welcome Center on page 194.
NOTE: If fax jobs are queued in the machine and a loss of power occurs, the machine 
will print a Power Off Report when the machine is switched on. This will show a list of 
the fax jobs lost. Refer to Power Off Report in the Setups chapter on page 154.
NOTE: If the machine is restarted during a fax reception due to a loss of power or 
machine malfunction, neither the pages already received nor the page being received 
at the time of restart will be printed. For example, if the reception of a 7-page 
document is interrupted when the sixth page of the document was being received, the 
machine does not print any page in the document, even though the first five pages 
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were already received. You can use the Power Off Report to check the unprinted 
pages from such interruptions. Refer to Power Off Report in the Setups chapter on 
page 154.
 If the senders fax number is not set on the machine of the sender, the Recipient 
column of the Power Off Report may be blank.
Paper Jams
When paper jams inside the machine, the machine stops, sounds an alarm, and 
displays a message on the screen. Follow the instructions on the display and remove 
the jammed paper.
Gently remove the paper taking care not to tear it. If paper is torn while it is being 
removed from the machine, remove all the torn pieces making sure that none remain 
inside. If a paper jam message is displayed again, paper is probably jammed at another 
location. Clear this by following the message on the screen.
When you have finished clearing a paper jam, printing automatically resumes from the 
point before the paper jam occurred.
NOTE: When removing jammed paper, make sure that no bits of paper are left in the 
machine, since they could cause more jams or overheat the paper. If a piece of paper 
is stuck in a hidden area or wrapped around the fuser unit or rollers, do not remove it 
forcibly; you could get injured or burned. Switch off the machine immediately, and 
contact the Xerox Welcome Center.
This section describes how to clear paper jams in the following locations.
B
A
C
D
Exit
Tray 3 (Optional)
Tray 4 (Optional)
Cover A
Tray 5 (Bypass Tray)
Cover D (Optional)
Cover B
Tray 2 (Optional) Tray 1
Document Exit
Document Feeder 
Cover
Cover C
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Paper Jams in Cover A – page 173
Paper Jams in Cover B – page 175
Paper Jams in Cover C – page 175
Paper Jams in Cover D – page 176
Paper Jams in Exit – page 176
Paper Jams in Trays 1, 2, 3, and 4 (2–4 are Optional) – page 177
Paper Jams in Tray 5 (Bypass Tray) – page 177
Media jams happen for a variety of reasons. Check the guidelines below to reduce the 
potential for jams in the machine.
• Use only recommended media. Refer to Supported Paper Sizes and Types in the 
Paper and Other Media chapter on page 120 and Machine Specifications in the 
Specifications chapter on page 197.
• Protect unused media by storing it in its wrapper on a flat surface.
• The orientation of the media in the paper tray must match the orientation of the 
documents.
• Check the maximum fill line in the tray to make sure the paper tray is not overloaded.
• Do not use media that is torn, wrinkled, or folded.
Paper Jams in Cover A
Follow the steps below to clear paper jams in Cover A using green levers A1 and A2. 
Follow the messages on the screen and remove jammed paper from the specified 
location.
Green Lever A1
1.
Open Tray 5 (bypass tray) if necessary, 
and then open Cover A while lifting up 
the release lever.
2.If the jammed paper is inside the fuser 
unit, lower the green lever A2 in the  
direction of the arrow to open the fuser 
unit cover.
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3.Rotate the green lever A1 in the 
direction of the arrow to feed the paper 
from the top of the fuser unit.
4.Pull out the paper from the machine in 
the direction of the arrow.
5.Close Cover A until it latches, and then 
close Tray 5 (bypass tray).
Green Lever A2
1.
Open Tray 5 (bypass tray) if necessary, 
and then open Cover A while lifting up 
the release lever.
2.If the jammed paper is inside the fuser 
unit, lower the green lever A2 in the 
direction of the arrow to open the fuser 
unit cover.
3.If the jammed paper is found in the fuser 
unit, carefully remove it from the 
machine while holding down the green 
lever A2.
NOTE: Do not touch the fuser unit because 
it may be hot.
4.Close the Cover A until it latches, and 
then close Tray 5 (bypass tray).
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Xerox CopyCentre/WorkCentre 118 User Guide 175
Paper Jams in Cover B
Follow the steps below to rectify paper jams in Cover B.
1.Open Cover B while lifting up the 
release lever.
2.Remove the jammed paper.
3.Close Cover B until it latches.
NOTE: Firmly press the center of the cover 
when closing it.
Paper Jams in Cover C
Follow the steps below to clear paper jams in Cover C.
1.Open Cover C while lifting up the 
release lever.
2.Remove the jammed paper.
3.Close Cover C until it latches.
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Paper Jams in Cover D
Follow the steps below to clear paper jams in the duplex kit.
1.Open Tray 5 (bypass tray), if necessary.
2.Open Cover D while lifting up the 
release lever.
3.Remove the jammed paper inside the 
duplex kit.
4.Close Cover D until it latches.
5.Close Tray 5 (bypass tray).
Paper Jams in Exit
Follow the steps below to clear paper jams in exit.
1.Open Tray 5 (bypass tray) if necessary, 
and then open Cover A while lifting up 
the release lever.
2.Remove the jammed paper.
3.Close Cover A until it latches, and then 
close Tray 5 (bypass tray).
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							Document Jams 
Xerox CopyCentre/WorkCentre 118 User Guide 177
Paper Jams in Trays 1, 2, 3, and 4 (2–4 are Optional)
Follow the steps below to clear paper jams in Trays 1 to 4.
1.Pull out the Tray 1, 2, 3, or 4 towards 
you.
2.Remove the jammed paper.
3.Close the paper tray.
Paper Jams in Tray 5 (Bypass Tray)
Follow the steps below to clear paper jams in Tray 5 (bypass tray).
1.Remove the jammed paper in Tray 5 
(bypass tray).
Document Jams
If a document jams in the document feeder, the machine stops, and an error message 
is displayed on the screen. Clear the document jam according to the instructions 
displayed, and then reload the document in the document feeder.
Paper Jams in the Document Feeder Cover
1.Pull up the knob to open the document 
feeder cover completely.
AD
D
Knob
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2.Remove the jammed document slowly. 
When the document jams tightly in the 
document feeder roller and cannot be 
pulled out, pull it out from under the 
document feeder tray. Refer to Paper 
Jams in the Document Exit on 
page 179.
3.If a document jams under the inner 
cover while using the DADF, pull up the 
lever to open the inner cover.
4.Remove the jammed document slowly 
while holding the inner cover.
5.Close the inner cover, and then close 
the document feeder cover.
6.If the jam is still not cleared, lift the 
entire document feeder to inspect 
underneath.
Lever
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							Troubleshooting Tables 
Xerox CopyCentre/WorkCentre 118 User Guide 179
Paper Jams in the Document Exit
Follow the steps below to clear document jams in the exit.
1.Pull up the knob to open the document 
feeder cover completely.
2.Lift up the document feeder tray in the 
direction as shown.
3.Remove the jammed document slowly 
while holding the document feeder tray.
4.Close the document feeder tray, and 
then close the document feeder cover.
Troubleshooting Tables
If you are experiencing difficulties using the machine, check the suggestions in the 
following tables for advice. If this does not remedy the problem, refer to Fault Clearance 
Procedure on page 171.
Knob
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Symptom Recommendation
The machine will not power on. • Check the power cord.
• Check that the power switch is pressed to 
the  position.
• Check that the AC outlet is supplying 
voltage. Connect another appliance to the 
outlet to verify the voltage supply.
• Check that the  button on the 
right-hand side of the machine is not in the 
tripped (popped up) position. Push the 
button to reset.
The error indicator illuminates. • Check whether a message is displayed on 
the screen. If a message is displayed, 
follow the instructions. If not, select [Error 
Information] on the  [Machine Status] 
screen after pressing the  button on the control panel, and 
check the contents displayed on the 
screen.
The machine makes a squealing noise after it 
powers off.• Between 3 to 5 minutes after powering off, 
the machine may make a squealing noise. 
This is not cause for concern, since 
various components within the machine 
are still powering off.
The document will not feed through the 
document feeder.• Check that the document feeder is not 
overloaded. The document feeder can 
hold a maximum of 50 sheets.
• Check that the document is fully inserted 
into the document feeder.
• Using a lint-free cloth, lightly wipe the 
platen cushion on the underside of the 
platen cover.
• Set the documents, and then check that 
the side guides are not too tight.
The machine does not display one of the 
paper trays as one of the Paper Supply 
selections.• Check that no paper trays are open. If a 
tray is ajar, the machine cannot sense its 
connection.
• Open and close each paper tray. If this 
does not rectify the problem, then power 
the machine off and then on.
The machine does not accept documents into 
memory.• Check with the Key Operator about 
available memory.
• If the memory is almost full, print and 
delete unnecessary files.
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