Vodavi Starplus Triad S Description Manual

Automatic Call Distribution (ACD)
ACD Group
Description
Any time a display of the first group of ACD Station assignments (default or changed) is needed, press the
DISPLAY STAS 1-8 button 
(FLASH 64, button #17). It displays the first group of station assignments, up to
eight stations at a time. Button 
#19 always shows the second group of eight stations programmed in the ACD
Group. 
Button #17 always displays the first group of eight stations programmed in the same ACD Group.SJARPLUS Triad-S System...

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Automatic Call Distribution (ACD)
ACD Group
kSU8 I- December 1998STARPLUS Triad-S System Programming Manual 

UCD Group Programming
Programming Steps
If the system is in the programming mode, continue using the program codes. If starting to program here,
enter the programming mode.
1Press FLASH and dial [60]. The following message displays:
l
UCD5XXA ALT OVR AN
AAA BB% CC
Where:
[5Xx] = UCD Group Number (550457)
[A] = Page A Parameters
[AAA] = Alternate UCD Group Assignment
[BBB] = UCD Overflow Assignment
[CCCC] = UCD Announcement Tables
[DDD] = UCD Supervisor Programming
zThe top left button in the flexible...

.7-2
Uniform Call Distribution (UCD)
UCD Group ProgrammingUCDGROUP550UCDGROUP
551UCDGROUP552UCDGROUP553
%- +kD +en *aUCDGROUP554UCDGROUP555
UCDGROUP556
UCDGROUP557
4km *lxxxl*- #klxcilALTERNATIVEUCD 
OVER-ANNOUNCE-UCD GROUPFLOW ASSIGN
MENT TABLES
s#- %+-*FiT-R*-UCD WRAP-UP
TIMER
*- *n *115 #mziiilSELECT PAGE A
D’spL;s; STAS
*- *D den +120
Alternate UCD Group Assignment
Programming Steps
1Press the ALTERNATE UCD GROUP flexible button (FLASH 60, button #9).
2Enter the 3-digit pilot number (550 to 557) of...

Uniform Call Distribution (UCD)
UCD Group Programming
UCD Overflow Station Assignment
#g?&Programming Steps
t&z&~IPress the OVERFLOW ASSIGN flexible button (FLASH 60, button #IO).
2Enter a 3-digit station number to designate the UCD Groups overflow station.
I
UCD5XXA ALT OVR AN
AAA BBB CC
I
3Press HOLD to save the entry. A confirmation tone is heard and the display updates,
Description
When an overflow station is assigned, callers that remain in queue for a specified amount of time are routed
to the...

 I.._......7-4
Uniform Call Distribution (UCD)
UCD Group Programming
Description
Optional Recorded Announcement device may be connected to the system to provide an announcement if
all stations in a UCD group are busy. Up to eight ports in the system may be assigned to provide a path to
Recorded Announcement devices. Incoming CO Callers are answered and routed to the Overflow
assignment only if a RAN Table is assigned.UCD Auto Wrap-Up Timer
Programming Steps
IPress the AUTO-WRAP TIMER flexible button...

Uniform Call Distribution (UCD)
UCD Group Programming
[###I = UCD Station assignments
2The top left button in the flexible button field is lit for programming UCD Group 1 (550).
To change UCD groups or enter further UCD groups (550 to 
557), press the appropriate
flexible button and perform the following procedures.
3Enter the 3-digit station numbers of the stations in the UCD group in the order in which
they are to be checked. The order is relevant for the first call, then the rule is oldest idle.
A...

Uniform Call Distribution (UCD)
UCD Timers
UCD Timers
Programming Steps
1Press FLASH and dial [61]. The following message is shown on the display phone:
.
UCD TIMERS
ENTER BUTTON NUMBER
Description
Six timers for UCD operation are programmable on a system-wide basis. The UCD timers include: a Ring
Timer, Message Interval Timer, an Overflow Timer, an Auto Wrap-Up Timer, a No/Answer Recall Timer, and
No/Answer Retry Timer. Each timer is described in the following section.
The buttons on the digital...

Uniform Call Distribution (UCD)
UCD Timers
Description
The UCD Ring Timer determines how long a call rings into a busy UCD group before being presented to the
6
21%first recorded announcement. By default, the UCD Ring Timer is set for 60 seconds, and is variable fromL^“.,..‘Ts’ 0@)-3()0 seconds.A RAN Table must be specified in 
UC0 programming. If a RAN Table is
NOT specified, incoming CO callers are not answered but continue to
receive ringback.
UCD Message Interval Timer
Programming Steps
1Press the...

7-8Uniform Call Distribution (UCD)
UCD Timers
UCD Overflow Timer
Programming Steps
1Press the OVERFLOW TIMER flexible button (FLASH 61, Button #3). The following
message is shown on the display phone:
OVERFLOW000 -600060
zEnter the 3-digit value on the dial pad which corresponds to 000-600 seconds.
3Press HOLD to save the entry. Confirmation tone is heard and the display now updates.
Description
The UCD Overflow Timer determines the total length of time a caller remains in queue for a particular UCD...